Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of their growth. With its cutting-edge automation capabilities, Gorgias revolutionizes the way businesses interact with their customers, providing them with efficient and personalized support across email, voice, SMS, live chat, and social media channels.

Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and eight offices in San Francisco, New York, Charlotte, Toronto, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices.

Today, Gorgias serves 12,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BruMate, and TUSHY.

gorgias

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚀 Join the Conversational Experience Team at Gorgias</h2>At Gorgias, we believe conversations are the new storefront. In the next three years, more shoppers will interact through chat than traditional browsing. That’s why we’re building a unified AI Agent that powers these conversations across every channel, delivering fast, accurate answers, increasing revenue, reducing support costs, and enabling brands to offer a fully automated, end-to-end customer journey.<h2>🧠 What is the Conversational Experience team?</h2>We bring together the AI Agent and the Helpdesk into one seamless surface, creating a truly unified conversational journey, for both shoppers and support agents. By owning both automation and human support in a single team, we can:<ul style="min-height:1.5em"><li>Design holistic conversations across channels</li><li>Eliminate friction between AI and human handovers</li><li>Align AI capabilities tightly with real-world agent workflows</li></ul>The result: brands can move effortlessly from self-service to agent-assisted support without breaking context, delivering a smoother, more efficient, and revenue-driving experience across the entire customer lifecycle.<h2>🎯 About the Role</h2>You’ll join the Helpdesk team, which owns the core experience used daily by thousands of support agents to assist millions of shoppers. We're driving a multi-quarter transformation, Helpdesk 2.0, to modernise this surface, close long-standing product gaps, and reimagine what great support tools look like in an AI-first world.Our vision: a platform where AI Agents resolve the majority of routine inquiries, while empowering human agents to step in at the right moments with full context, clear next steps, and powerful tools to act quickly and effectively.<h2>💼 What You’ll Do</h2><ul style="min-height:1.5em"><li>Own and drive major parts of the Helpdesk 2.0 roadmap, with a focus on agent experience, platform reliability, and enterprise-grade workflows.</li><li>Partner with Engineering and Design to modernize and ship core helpdesk capabilities: routing, rules, real-time systems, views, and availability.</li><li>Build scalable features that unlock larger enterprise deals, reduce churn, and support complex team structures.</li><li>Close product gaps by making capabilities coherent, reusable, and consistent across the platform.</li><li>Improve performance and reliability by identifying and resolving technical debt that affects agent trust and user satisfaction.</li><li>Design seamless AI–human collaboration workflows, enabling smart, lossless handovers.</li><li>Leverage qualitative insights (merchant interviews, NPS feedback, support tickets) and quantitative data to prioritize usability improvements.</li><li>Own the full product lifecycle, from discovery and problem framing to delivery, rollout, and continuous iteration with success measured by NPS and retention.</li></ul><h2>🧑‍💻 Who You Are</h2><ul style="min-height:1.5em"><li>Customer-obsessed and motivated by real-world impact, you care deeply about improving everyday workflows.</li><li>Experienced in owning complex, system-heavy product areas, with a track record of long-term evolution and platform thinking.</li><li>Fluent in technical collaboration, able to work closely with engineers on architecture, performance, and real-time behavior.</li><li>Structured, organized, and effective at managing ambiguity, prioritization, and stakeholder alignment.</li><li>Insight-driven, you combine metrics with qualitative feedback to guide your decisions.</li><li>Excited about how AI is transforming support and curious about how humans and AI will work together.</li><li>Comfortable balancing short-term wins with investing in long-term foundations.</li><li>Bonus: experience with helpdesk platforms, workflow tools, enterprise SaaS, or operational team tooling.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Product Manager - Helpdesk

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚀 Join the Conversational Experience Team at Gorgias</h2>At Gorgias, we believe conversations are the new storefront. In the next three years, more shoppers will interact through chat than traditional browsing. That’s why we’re building a unified AI Agent that powers these conversations across every channel, delivering fast, accurate answers, increasing revenue, reducing support costs, and enabling brands to offer a fully automated, end-to-end customer journey.<h2>🧠 What is the Conversational Experience team?</h2>We bring together the AI Agent and the Helpdesk into one seamless surface, creating a truly unified conversational journey, for both shoppers and support agents. By owning both automation and human support in a single team, we can:<ul style="min-height:1.5em"><li>Design holistic conversations across channels</li><li>Eliminate friction between AI and human handovers</li><li>Align AI capabilities tightly with real-world agent workflows</li></ul>The result: brands can move effortlessly from self-service to agent-assisted support without breaking context, delivering a smoother, more efficient, and revenue-driving experience across the entire customer lifecycle.<h2>🎯 About the Role</h2>You’ll join the Helpdesk team, which owns the core experience used daily by thousands of support agents to assist millions of shoppers. We're driving a multi-quarter transformation, Helpdesk 2.0, to modernise this surface, close long-standing product gaps, and reimagine what great support tools look like in an AI-first world.Our vision: a platform where AI Agents resolve the majority of routine inquiries, while empowering human agents to step in at the right moments with full context, clear next steps, and powerful tools to act quickly and effectively.<h2>💼 What You’ll Do</h2><ul style="min-height:1.5em"><li>Own and drive major parts of the Helpdesk 2.0 roadmap, with a focus on agent experience, platform reliability, and enterprise-grade workflows.</li><li>Partner with Engineering and Design to modernize and ship core helpdesk capabilities: routing, rules, real-time systems, views, and availability.</li><li>Build scalable features that unlock larger enterprise deals, reduce churn, and support complex team structures.</li><li>Close product gaps by making capabilities coherent, reusable, and consistent across the platform.</li><li>Improve performance and reliability by identifying and resolving technical debt that affects agent trust and user satisfaction.</li><li>Design seamless AI–human collaboration workflows, enabling smart, lossless handovers.</li><li>Leverage qualitative insights (merchant interviews, NPS feedback, support tickets) and quantitative data to prioritize usability improvements.</li><li>Own the full product lifecycle, from discovery and problem framing to delivery, rollout, and continuous iteration with success measured by NPS and retention.</li></ul><h2>🧑‍💻 Who You Are</h2><ul style="min-height:1.5em"><li>Customer-obsessed and motivated by real-world impact, you care deeply about improving everyday workflows.</li><li>Experienced in owning complex, system-heavy product areas, with a track record of long-term evolution and platform thinking.</li><li>Fluent in technical collaboration, able to work closely with engineers on architecture, performance, and real-time behavior.</li><li>Structured, organized, and effective at managing ambiguity, prioritization, and stakeholder alignment.</li><li>Insight-driven, you combine metrics with qualitative feedback to guide your decisions.</li><li>Excited about how AI is transforming support and curious about how humans and AI will work together.</li><li>Comfortable balancing short-term wins with investing in long-term foundations.</li><li>Bonus: experience with helpdesk platforms, workflow tools, enterprise SaaS, or operational team tooling.</li></ul><h2>Company Benefits &amp; Perks</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h3>Team &amp; Context</h3>Gorgias is an AI-first company building products powered by LLMs and agent-based systems. Gorgias is the conversational commerce platform for Shopify merchants. The AI Journey team is building the marketing side of that vision: AI-driven outbound conversations that re-engage shoppers across the funnel, primarily via SMS.The product is live and used by merchants today. We process hundreds of millions of shopper events to power it, and we’re now scaling further: making the AI more reliable at higher volumes, expanding what shoppers we can engage and how, and hardening the systems behind it for serious production load. The interesting problems are still ahead.This role sits at the intersection of product engineering and applied AI, focusing on making LLM-powered experiences reliable, scalable, and impactful in production.<h3>About the Role</h3>You’ll have a chance to:<ul style="min-height:1.5em"><li>🤖 Build and scale production AI features used by thousands of merchants</li><li>🧠 Work directly with LLMs, prompts, and agent workflows in a real product environment</li><li>🏗️ Shape the architecture of AI systems as we continuously evolve and improve our platform</li><li>🔌 Turn shopper signals, events, behaviours, and order history into context that drives LLM-powered conversations</li><li>🚀 Operate in a fast-moving, exploratory team building a new product area</li></ul><h3>What You’ll Do</h3>1. Build and Scale AI Product Features<ul style="min-height:1.5em"><li>Develop end-to-end features across backend, APIs, and frontend</li><li>Translate shopper event streams and product data into the context that LLMs can act on</li><li>Own the multi-turn conversational behaviour of our AI Agent: quality, reliability, and iteration in production</li></ul>2. Make the AI System Better Over Time<ul style="min-height:1.5em"><li>Build and improve evaluation workflows for prompts and agent behaviour</li><li>Define practical ways to measure and improve AI performance in production</li><li>Optimize for cost and latency as models and usage scale</li></ul>3. Shape the Architecture<ul style="min-height:1.5em"><li>Evolve the platform as we scale it for higher load and more complex use cases</li><li>Improve data ingestion, context building, and observability</li><li>Partner with product and design to shape AI-driven user experiences</li></ul><h3>Who You Are</h3><ul style="min-height:1.5em"><li>Experienced Full-stack Engineer (5+ years preferred): You’ve built and shipped production systems across backend and frontend. Strong mid-level engineers with a clear track record of ownership are welcome to apply.</li><li>Hands-on with AI Systems: You’ve worked with LLMs in a real product context, not just prototypes</li><li>Builder Mindset: You’re comfortable owning ambiguous problems and shipping end-to-end solutions</li><li>System Thinker: You understand how to make non-deterministic systems more reliable</li><li>Assertive and Self-Directed: You can operate in an exploratory environment with high ownership</li></ul><h3>What We’re Looking For</h3>Required:<ul style="min-height:1.5em"><li>Strong backend foundations and the ability to quickly pick up new languages. We work in Python and TypeScript, and we hire for problem-solving, not specific stacks</li><li>Production experience integrating LLMs into user-facing products, including multi-turn or agentic systems</li><li>Hands-on experience evaluating prompts and agent behaviour, formally or informally. You’ve had to answer “Is this getting better or worse?” in production</li><li>Experience designing systems that turn structured data (events, user state, transactions) into LLM context</li><li>Experience building and operating APIs and event-driven services</li><li>Comfort with frontend work when needed (React), even if your centre of gravity is backend</li></ul>Nice to have:<ul style="min-height:1.5em"><li>LLM observability tooling experience</li><li>Experience optimizing inference cost or latency in production</li><li>E-commerce, merchant-facing, or marketing-tech product experience</li></ul><h3>Tech Stack &amp; Experience</h3><ul style="min-height:1.5em"><li>Backend: Python and TypeScript</li><li>Frontend: React</li><li>Infrastructure: Event-driven services, Temporal workflows, APIs</li><li>AI: LLMs, prompt engineering, multi-turn conversational systems, agent SDKs, evaluation</li></ul><h3>Hiring Process</h3><ul style="min-height:1.5em"><li>Recruiter phone screen</li><li>Hiring Manager interview</li><li>System Design interview</li><li>Live Coding interview</li><li>Final interview</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Fullstack Software Engineer, AI (Backend focused)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚨 About this role</h2>AI Journey is one of Gorgias's most strategic bets — and it's still early. We're looking for a product leader who will own it the way a founder owns a company: define the product, find product-market fit on a net-new build, and drive relentlessly toward it.This is not a feature-execution or roadmap-maintenance role. The path is unmapped. You'll define the plan, build it, and prove it works in the market — with deep ownership, high expectations, and real speed.<h2>🤖 What is AI Journey?</h2>AI Journey is our autonomous lifecycle marketing agent. Today, lifecycle marketing means a human stitching together flows, segments, and templates across disconnected tools. We believe an autonomous agent changes that entirely — reinventing how ecommerce brands grow, moving from generic, one-way blasts to personalized, two-way conversations that create better experiences for buyers and measurable results for merchants.<h2>🎯 What you'll do</h2><ul style="min-height:1.5em"><li>Own AI Journey end to end — vision, execution, and cross-functional alignment.</li><li>Find product-market fit. Talk to customers constantly, validate hypotheses, and iterate fast on real signal.</li><li>Build, not just spec. Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.</li><li>Drive go-to-market. Own the business judgment behind where the product wins first and how it scales from zero to one to ten.</li><li>Partner closely with Engineering, Design, Marketing, Sales, and Success.</li></ul><h2>💡 Who you are</h2><ul style="min-height:1.5em"><li>A founder-style builder. You're unfazed by ambiguity, you move before the brief is complete, and you treat the product as your own company. You don't have to have founded a company — very early startup operators and people who've run internal skunkworks fit this too. What matters is real evidence of operating under uncertainty.</li><li>High agency. You generate ideas and direction rather than waiting to be told.</li><li>Resilient. You absorb setbacks and keep shipping.</li><li>High energy, fast-thinking, open-minded, and default-yes — you open to possibility before finding the reason something can't work.</li></ul><h2>🔑 What you'll need</h2>These two are the hard gates.<ol style="min-height:1.5em"><li>Zero-to-one growth. You've personally taken a product or feature from zero to millions in revenue, and you can walk through the real go-to-market and product-market-fit decisions that got it there — not a textbook version.</li><li>Technical credibility. You're comfortable opening pull requests and working in the codebase with AI assistance, and you've shipped something real to production. We're not looking for an ML/AI expert — we're looking for someone who builds. A polished prototype that never reached real users isn't the bar; something that shipped is.</li></ol><h2>➕ Nice to have</h2><ul style="min-height:1.5em"><li>Experience with DTC, ecommerce, marketing automation, or AI-driven marketing tools.</li><li>Technical curiosity around LLMs, agents, and prompt workflows.</li><li>Hands-on involvement in early-stage product development.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Staff Product Manager - AI Journey

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the team</h2>We are the company-wide platform and empowerment team for internal AI at Gorgias. Our mission: make Gorgias the company that operates best with AI — every employee exponentially more productive, every team able to build, and the whole thing governed without friction. We build the platform and we make it land; building is half the job, getting it into everyone's daily work is the other half.We own two layers:<ul style="min-height:1.5em"><li>The AI Infrastructure — the agent framework, runtime, evals, MCP servers, the skill registry, the Context Layer, LLM governance and model routing, deployment and observability. The substrate everything else is built on.</li><li>Cortex — the internal AI Platform: the surface where employees work with AI on Gorgias problems, and increasingly where they build with it (agents, workflows, embedded apps), across Slack, the web app, automations, and the API.</li></ul>We sit at the intersection of data, AI, and engineering, with three complementary roles: Platform engineers (this role), who build the infrastructure, services, and surfaces everything runs on; AI engineers, who design and ship the agentic systems; and Context engineers, who structure the data and knowledge that make those systems useful. Enablement and product sense are part of every role here — we treat the platform as a product, and Gorgians are our customers.<h2>What you'll do</h2>You'll join our platform group and own, end to end, the systems and surfaces that make the whole company effective with AI — from the UI experience people use to the infrastructure it all runs on.<ul style="min-height:1.5em"><li>Enhance the Cortex UX. Design and ship the user-facing surfaces of the platform — the work hub, agent/app builder, workflows, connectors, embedded apps — with the product polish and reliability that make people want to use it.</li><li>Own platform services and infrastructure. Internal APIs, background workers, integration layers; deployment pipelines on Kubernetes, GitHub Actions, Terraform, and ArgoCD/GitOps; Datadog monitoring, alerting, incident response, and capacity planning.</li><li>Build the foundation for others to build on Cortex. The auth, integrations, and app framework that let other teams ship internal apps inside Cortex without touching the infrastructure underneath.</li><li>Harden governance and cost control. Permissions, usage visibility, and the controls that let us empower people without overspending on LLM infrastructure.</li><li>Raise the bar on developer, agent, and user experience. Reduce friction for AI and Context engineers, automate repetitive work, and keep the platform a place people reach for, not around. Just as important: make the codebase a place coding agents operate efficiently — clear conventions, tooling, docs, and fast feedback loops so agents can ship reliably with minimal hand-holding. We embrace AI-native workflows, and an agent-legible codebase is a first-class goal, not an afterthought.</li><li>Be a pillar of the platform. Continuous peer review and shared coverage so the platform is never a one-person operation, and so AI and Context engineers can stay focused on enablement and use cases.</li></ul><h2>Who you are</h2><ul style="min-height:1.5em"><li>3+ years as a full-stack engineer, and you've shipped user-facing products end to end — you care about the experience people actually have, not just the API behind it.</li><li>Strong full-stack engineering across front-end and back-end (React on the front, services and APIs behind it), with the product instinct to turn capabilities into something approachable and reliable.</li><li>Comfortable owning cloud-native infrastructure — Kubernetes, Terraform, CI/CD, container orchestration on GCP — and platform services, not just the UI.</li><li>Solid with Python and/or TypeScript/Node.js, and pragmatic about picking the right tool for the job.</li><li>You understand system design fundamentals — service boundaries, API contracts, async patterns, relational data.</li><li>You have a platform mindset: your teammates and Gorgians are your users — and so are the coding agents working in your codebase. You optimize for the productivity and autonomy of all three, writing clean, well-tested, agent-legible code and caring about long-term quality, not just shipping fast.</li><li>You're comfortable with ambiguity, communicate clearly, flag blockers early, and own your work end to end.</li></ul><h2>Nice to have</h2><ul style="min-height:1.5em"><li>Experience building multi-user products — auth, permissions, account management.</li><li>Observability and monitoring tooling (Datadog, OpenTelemetry).</li><li>Familiarity with streaming infrastructure (Kafka, Kafka Connect, CDC patterns).</li><li>Prior platform-engineering or internal-tools experience.</li><li>Interest in or exposure to AI-native development — agent orchestration, MCP, evals (LangGraph, LangSmith). Helpful, not required: we can teach the AI layer faster than years of product, web, and infra craft.</li></ul><h2>Our current stack</h2><ul style="min-height:1.5em"><li>Agent platform: LangChain / LangGraph</li><li>LLM providers: Anthropic, Google Gemini, OpenAI</li><li>Observability: Datadog, LangSmith</li><li>Languages: Python, TypeScript/Node.js, React</li><li>Infrastructure: Kubernetes, ArgoCD, Terraform, Helm</li><li>Cloud: GCP (Cloud Run, IAM, BigQuery)</li><li>CI/CD: GitHub Actions</li><li>Messaging &amp; streaming: Kafka, internal “Kafka Connect” systems</li><li>Storage: BigQuery, PostgreSQL, Redis</li><li>Data: dbt, Airbyte, Kestra</li><li>MCP &amp; skills: Gorgias MCP, centralized skill registry</li><li>Project management: Linear, Notion</li></ul> Perks and Benefits<ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Software Engineer - Decision Intelligence

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>🚨 About this role</h2>AI Journey is one of Gorgias's most strategic bets — and it's still early. We're looking for a product leader who will own it the way a founder owns a company: define the product, find product-market fit on a net-new build, and drive relentlessly toward it.This is not a feature-execution or roadmap-maintenance role. The path is unmapped. You'll define the plan, build it, and prove it works in the market — with deep ownership, high expectations, and real speed.<h2>🤖 What is AI Journey?</h2>AI Journey is our autonomous lifecycle marketing agent. Today, lifecycle marketing means a human stitching together flows, segments, and templates across disconnected tools. We believe an autonomous agent changes that entirely — reinventing how ecommerce brands grow, moving from generic, one-way blasts to personalized, two-way conversations that create better experiences for buyers and measurable results for merchants.<h2>🎯 What you'll do</h2><ul style="min-height:1.5em"><li>Own AI Journey end to end — vision, execution, and cross-functional alignment.</li><li>Find product-market fit. Talk to customers constantly, validate hypotheses, and iterate fast on real signal.</li><li>Build, not just spec. Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.</li><li>Drive go-to-market. Own the business judgment behind where the product wins first and how it scales from zero to one to ten.</li><li>Partner closely with Engineering, Design, Marketing, Sales, and Success.</li></ul><h2>💡 Who you are</h2><ul style="min-height:1.5em"><li>A founder-style builder. You're unfazed by ambiguity, you move before the brief is complete, and you treat the product as your own company. You don't have to have founded a company — very early startup operators and people who've run internal skunkworks fit this too. What matters is real evidence of operating under uncertainty.</li><li>High agency. You generate ideas and direction rather than waiting to be told.</li><li>Resilient. You absorb setbacks and keep shipping.</li><li>High energy, fast-thinking, open-minded, and default-yes — you open to possibility before finding the reason something can't work.</li></ul><h2>🔑 What you'll need</h2>These two are the hard gates.<ol style="min-height:1.5em"><li>Zero-to-one growth. You've personally taken a product or feature from zero to millions in revenue, and you can walk through the real go-to-market and product-market-fit decisions that got it there — not a textbook version.</li><li>Technical credibility. You're comfortable opening pull requests and working in the codebase with AI assistance, and you've shipped something real to production. We're not looking for an ML/AI expert — we're looking for someone who builds. A polished prototype that never reached real users isn't the bar; something that shipped is.</li></ol><h2>➕ Nice to have</h2><ul style="min-height:1.5em"><li>Experience with DTC, ecommerce, marketing automation, or AI-driven marketing tools.</li><li>Technical curiosity around LLMs, agents, and prompt workflows.</li><li>Hands-on involvement in early-stage product development. </li></ul> Perks &amp; Benefits<ul style="min-height:1.5em"><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use GAN)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/legal/applicant-privacy-policy">Applicant Privacy Policy</a>. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h2>About the Partnerships Team</h2>At Gorgias, partnerships drive over 50% of our revenue (75% of our Enterprise revenue) - partnerships has and always will be a cornerstone of our strategy.We're looking for a Senior Partnerships Manager to manage and grow relationships with our most strategic technology and agency partners including ISVs, development, digital marketing and e-commerce agencies.This is a high-impact, externally facing role where you'll drive joint revenue initiatives, coordinate sales cycles, and evolve partners from basic referral relationships into fully engaged Gorgias service providers.In this role you will take ownership of the APAC region, building your own strategy and being given the autonomy needed to execute alongside your colleagues in the APAC sales and success teams.You’ll be part of a growing team that plays a critical role in expanding our market reach, particularly through enterprise-level partnerships with large development and digital marketing agencies.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Own and grow a portfolio of technology, mid-market and enterprise-level agency and tech partnerships, focusing on revenue accountability and long-term strategic alignment.</li><li>Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives.</li><li>Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience.</li><li>Drive partner-sourced and partner-influenced pipeline, actively managing opportunity follow-up and reporting.</li><li>Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks.</li><li>Implement and optimize a revenue-under-management model for key agencies.</li><li>Represent Gorgias at industry conferences and travel regularly (~25%) - be ‘the face’ of Gorgias in APAC.</li><li>Proactively communicate progress, successes and risks, surfacing blockers early and driving alignment with cross-functional stakeholders.</li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>3 to 5+ years of partnerships experience, ideally with a background in enterprise partnerships, enterprise sales, or strategic account management.</li><li>Have a strong network in the APAC e-commerce community, bonus points if you’re a big name in the Shopify ecosystem.</li><li>Manage your own day-to-day schedule and working hours to do your best work, while benefiting from continuous support and coaching from your manager.</li><li>Experience working with or selling into large companies or navigating complex, multi-stakeholder agency relationships.</li><li>A revenue-driven mindset, comfortable tracking pipeline, forecasting, and contributing to sales outcomes.</li><li>Strong interpersonal and communication skills, with the ability to influence both internal stakeholders and external executives.</li><li>Organized and self-sufficient in managing a multi-partner portfolio and coordinating across cross-functional teams.</li><li>Nice to have: Experience in the Shopify ecosystem, working with eCommerce platforms or merchants, or having technical acumen to speak fluently about the Gorgias ecosystem and integration model.</li></ul><h2>Outcomes You’ll Drive</h2><ul style="min-height:1.5em"><li>Develop the partnerships growth strategy for APAC, with the support of your manager</li><li>Identify, onboard, and grow a portfolio of top enterprise ISVs and agency partners.</li><li>Increase partner-sourced and partner-influenced revenue through joint GTM efforts.</li><li>Deepen partner enablement and co-selling motions with Gorgias sales and success teams.</li><li>Strengthen Gorgias’ presence in the enterprise e-commerce space via the agency ecosystem.</li></ul><h2>Perks and Benefits</h2>🏖️ 5-week vacation🤕 Paid sick leave (15 days)🧸 Paid parental leave (16 weeks)🏥 We provide private health insurance🍽️ Paid lunch (included in your base salary) - AU$5,000👵🏼 Superannuation paid even when on leave💆🏻‍♀️ AU$1000 work from home stipend📚 Get up to AU$2800 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) + AU$700 Wellness stipend that is included in this number.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize off-site team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Partnerships Manager (APAC)

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.We’re looking for an experienced and thoughtful Engineering Manager to lead our Site Reliability Engineering (SRE) team at Gorgias. This is a critical leadership role responsible for driving the reliability, observability, and security of our platform at global scale.The SRE team at Gorgias maintains the core infrastructure and services that power our product. From managing TB-scale databases and operating global Kubernetes clusters to partnering across engineering to drive best practices in incident management and delivery automation, this team is foundational to our success.You will lead a team of 7+ Senior and Staff SREs, guiding their technical and career development while ensuring we continue to scale our infrastructure with excellence. While deep expertise in every domain (reliability, observability, security) is not expected, you should bring proven leadership across these scopes and know how to support technical decision-making at scale. <h1>What You’ll Do:</h1><ul style="min-height:1.5em"><li>Lead and grow a high-performing team of Site Reliability Engineers across time zones</li><li>Set direction and priorities for key initiatives across reliability, observability, and security</li><li>Partner with Staff+ engineers to evolve our infrastructure stack and SRE practices</li><li>Own incident response processes and drive post-incident learning across engineering</li><li>Oversee rollout of scalable delivery systems (CI/CD, ArgoCD, GitLab) and practices (SLIs/SLOs, chaos engineering, DR planning)</li><li>Support adoption of new technologies (e.g., Kafka, Flink, Debezium) with strong change management</li><li>Foster a culture of ownership, learning, and engineering excellence</li><li>Collaborate closely with platform leadership and security teams to align strategy and execution</li></ul><h1>Who you are</h1><ul style="min-height:1.5em"><li>2+ years experience managing senior-level infrastructure or platform engineers</li><li>6+ years total experience in SRE, Platform, or Infrastructure Engineering roles</li><li>Experience leading through ambiguity and scaling systems in high-traffic, cloud-native environments</li><li>Familiarity with key areas of the Gorgias platform stack: GCP, Kubernetes, Terraform, PostgreSQL, CI/CD, observability tools</li><li>Strong communication and collaboration skills, including experience working cross-functionally</li><li>A pragmatic, people-first mindset with a strong sense of technical stewardship</li></ul><h3>Bonus Points:</h3><ul style="min-height:1.5em"><li>Experience with Kafka, Flink, and large-scale data streaming architectures</li><li>Experience driving SOC2 or similar compliance efforts</li><li>Past work supporting production systems with 10k+ tenants or users per second </li></ul><h1>Perks and Benefits</h1><ul style="min-height:1.5em"><li>💰Competitive salary &amp; equity (90th percentile worldwide, go check our public <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.google.com/spreadsheets/d/1GZOLCKCLVTZrLvhKN_QFNE9QpBniFXtxvNITXuL5jz4/edit?gid=410032452#gid=410032452">salary calculator</a>)</li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Senior Engineering Manager - SRE

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.Join our team for the opportunity to:👩🏼‍💻Work with smart, passionate people every day💪 Get extreme ownership over your work and results🧠 Be treated like the expert you are<h2>About the Role</h2>Join our Account Executive Team and help us build and scale our sales machine. You will play a critical role in helping future customers understand the value of our product, ensuring a successful implementation, as well as maintaining a long-term relationship for the customer to scale up the adoption.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Close qualified deals</li><li>Conduct product demos to prospective companies interested in Gorgias (current product closes at 45%)</li><li>Constantly optimize the sales pipeline, by leveraging data at each step of the process</li><li>Attend targeted events to find new leads</li></ul><h2>Who You Are:</h2><ul style="min-height:1.5em"><li>5+ years of sales experience in tech</li><li>Excellent communication and writing skills in English</li><li>Understand the value of using a CRM: Data integrity and accurate forecasting in our CRM is essential</li><li>You want to step up to the challenge of hustling to scale our sales process</li><li>Strong ability to close</li><li>Selling is something you like doing, and you want to get better at it</li><li>Passion for learning! You know that you don't know much, and you want to improve every day</li><li>Ability to understand complex ideas and automate processes</li><li>Active listener who can identify opportunities and leverage them</li><li>Strong ability to move fast and get things done</li></ul><h2>Nice to Have:</h2><ul style="min-height:1.5em"><li>Track record of meeting and exceeding quota</li><li>Proven ability to prospect and develop a pipeline</li><li>Experience with selling SaaS or e-commerce clients</li><li>Experience working with e-commerce</li></ul><h2>Perks &amp; Benefits:</h2><ul style="min-height:1.5em"><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance (through Sunlife) and RRSP matching (through Wealthsimple)</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

Account Executive, Commercial

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul style="min-height:1.5em"><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.About The Role: We are looking for a highly skilled Solutions Consultant to join our dynamic sales team. In this role, you will act as a trusted advisor, guiding clients through technical and business challenges to implement cutting-edge solutions. You will work closely with our Sales, Product, and Engineering teams to design and deliver customized demonstrations, proof-of-concepts, and technical guidance to showcase the value of our platform.What You'll Do:<ul style="min-height:1.5em"><li>Collaborate with sales to understand customer pain points, current processes, and desired outcomes.</li><li>Showcase our solutions through tailored demos and presentations that align with client needs.</li><li>Configure and optimize workflows within our platform to demonstrate real-world use cases.</li><li>Assist customers with API integrations, Webhooks, and basic Python scripting to enhance automation.</li><li>Execute proof-of-concept initiatives to validate our platform’s fit for enterprise clients.</li><li>Assist in crafting compelling responses to customer requests for information.</li><li>Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI.</li><li>Educate sales and customer success teams on best-in-class demonstrations and sales methodologies.</li></ul>Who You Are:<ul style="min-height:1.5em"><li>2+ years of experience in sales engineering, pre-sales consulting, or a related technical sales role in a SaaS or tech environment.</li><li>Experience working with APIs and Webhooks.</li><li>Strong presentation and communication skills, with the ability to engage C-Level executives.</li><li>Deep understanding of helpdesk/ticketing systems and customer support processes.</li><li>Background in value-based selling methodologies.</li></ul>Nice-to-Have:<ul style="min-height:1.5em"><li>Experience in the e-commerce sector.</li><li>Ability to automate business processes and understand complex technical architectures.</li><li>A passion for scaling sales processes and driving customer-centric solutions.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor &amp; others) and an annual L&amp;D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity &amp; Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

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