Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets.Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.

opendoor

Software Engineer, Financial Systems Team: IT, Security, and Corporate EngineeringLocation: Seattle, Washington About the Role At Opendoor our goal is to build the biggest, most trusted housing platform and set a new standard for how people move. We've combined our deep, proprietary data and operational expertise with the power of artificial intelligence to make online home selling and buying radically simple. &nbsp; We are eliminating the manual work that slows down operations.&nbsp; We’re building AI-driven automation that closes the books faster, eliminates repetitive workflows, and gives Finance teams real-time insights without human intervention.&nbsp; You’ll architect the systems that power thousands of real estate transactions monthly with audit-ready precision while enabling Finance to move fast and operate efficiently. What You'll Do Build intelligent automation that eliminates manual financial workflows, from journal entries to reconciliations to month-end close processes, using AI agents and workflow orchestration. Design and own integrations connecting enterprise resource planning (ERP), spend management, banking, and data warehouse systems that power real-time financial operations. Partner with Finance, Procurement, Accounting, Accounts Payable and Capital Markets stakeholders to understand their workflows, identify automation opportunities, and deliver software solutions that increase their speed and efficiency. Implement observability, monitoring, and reliability practices for production financial data systems that process millions of transactions daily. Apply software engineering best practices (CI/CD, Infrastructure as Code, automated testing, code review) to financial systems traditionally managed through manual configuration. Tech Stack Financial Platforms: NetSuite (ERP), Ramp (spend management), bank APIs Data &amp; Analytics: Snowflake, dbt, Airflow/Dagster, Quicksight Languages: Python, Go, SQL, TypeScript/Node.js Infrastructure: AWS, Terraform, Docker, GitHub Actions AI &amp; Automation: LLMs (Claude, OpenAI), agent frameworks, workflow orchestration &nbsp; What You'll Need Deep conviction that AI and automation should eliminate manual work humans shouldn't be doing anyway. You're excited to eliminate manual work by replacing spreadsheets and close processes with automated systems. 8+ years of software engineering experience with strong skills in Python, Go, or similar languages, including API design, systems integration, and automation. Experience with modern data platforms (Snowflake or similar), SQL, and building reliable data pipelines. Strong experience with cloud platforms (AWS preferred) including CI/CD, Infrastructure as Code, and running production services. Proven problem-solving ability to understand complex business workflows, identify automation opportunities, and design elegant technical solutions Humility and genuine curiosity. You're as excited to automate journal entries as you are to architect distributed systems, and you see eliminating mundane work as deeply meaningful engineering. You genuinely enjoy understanding user needs, partnering with non-technical stakeholders, and building software that makes their work easier. Bonus Points For Experience with financial/ERP systems (NetSuite, Oracle, SAP, Workday) or fintech platforms. Understanding of financial concepts (General Ledger, Accounts Payable, month-end close, Sarbanes-Oxley controls). Track record building AI-powered automation, workflow orchestration, or internal tools. M.S. in Computer Science. Compensation The base pay range for this position is $198,000 - $271,000 USD annually, plus RSUs and bonuses. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees. &nbsp; #LI-RO At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

Software Engineer, Financial Systems

Software Engineer – Backend, Pricing (Senior level or higher) Toronto About the Team The Pricing team is the engine behind Opendoor’s ability to price homes with speed, scale, and confidence. We build the core platform that turns data, models, and business logic into the prices that power our entire business. We own mission-critical services and data infrastructure that support pricing decisions and automation. Our systems must be fast, accurate, and resilient—because small improvements can translate into major business impact. As a software engineer on the team, you’ll collaborate with data scientists, machine learning engineers, product managers, and partner engineering and operations teams to turn ideas into resilient, production-ready systems. You’ll see your work move from design to deployment quickly and have meaningful ownership over how our pricing platform evolves and how we shape the future of real estate. What You’ll Do Own the design, implementation, and evolution of core pricing services Design data models and write high-performance SQL over large PostgreSQL datasets Architect and improve APIs and integrations with Opendoor’s core marketplace platform Lead technical design reviews and set best practices for code quality, testing, and observability Partner with data science to productionize pricing models and build robust model-serving pipelines Drive reliability, latency, and scalability improvements across pricing systems Mentor other engineers and help grow the technical capabilities of the team Collaborate with product and cross-functional partners to define and deliver roadmap projects end to end What You’ll Need 5+ years of professional backend software engineering experience Significant experience building and operating production systems in Go or Python Deep proficiency with SQL and relational databases (PostgreSQL preferred) Strong track record designing, building, and evolving APIs in a microservices environment Experience with distributed systems concepts (scalability, consistency, resiliency, monitoring) Experience leading technical projects from design through rollout and support Ability to communicate complex technical decisions clearly to both technical and non-technical stakeholders Nice to Have Experience with Kafka or similar event-streaming technologies Experience using AI-assisted development tools (e.g. Claude Code, Cursor AI, Github Copilot) Experience with BPMN or other workflow engines and long-running business processes Experience with Redis or other caching / storage optimization technologies Experience with gRPC and service-to-service communication patterns at scale Prior experience in pricing, marketplaces, or other data-intensive domains Compensation Compensation range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees. #LI-DM At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

Software Engineer – Backend, Pricing

Full Stack Software Engineer (Senior level role) &nbsp; The Consumer team owns comprehensive digital experiences for home sellers and buyers. While sellers have traditionally come to Opendoor for a cash offer on their homes, we have been expanding our suite of products to serve more customers in one of the biggest transactions of their lives. This is a particularly exciting time for the team as we transform our technical architecture and user experience to a multi-product, personalized experience. We are looking for a product-focused Senior Full stack Engineer to join us in this transformation. What You'll Do: Create Meaningful Experiences: Work closely with product managers and designers to understand user pain points and build elegant, scalable solutions that delight our customers. Own Full Stack Features: Design and develop robust front-end experiences in React and TypeScript, while also diving into back-end systems (Python, Go, or Ruby) to ensure seamless functionality end to end. Lead with Craftsmanship: Write clean, maintainable, and modular code. You’ll contribute to reusable UI components and scalable application architecture that powers multiple user experiences. Collaborate Across Disciplines: Engage with engineers, designers, and operators to deliver end-to-end solutions, share feedback, and ensure alignment across teams. Drive Quality &amp; Best Practices: Champion technical excellence through code reviews, mentorship, and initiatives to raise the bar on software quality and team processes. Remove Friction with Technology: Partner with our operations teams to identify opportunities where software can simplify workflows, reduce manual tasks, and enhance customer support. Skills &amp; Experience we're seeking: Bachelor's degree in Computer Science or related discipline. Masters degree preferred. Outstanding object-oriented design and object-oriented programming skills (OOD/OOP). 8+ years of full stack software development experience in a SaaS company - building and delivering high quality, web-based user-centered software products. 8+ of development front end UI experience with JavaScript/TypeScript, React, GraphQL, HTML5 and CSS with a deep understanding of building scalable, maintainable user interfaces. 5+ years of back end development experience; Ruby, Go, and Python preferred. A strong desire to build intuitive, impactful software that solves real problems for real people. Experience working closely with cross-functional partners, such as engineering, design and operations, to deliver value to customers Ideally, direct experience with our tech stack: Frontend: &nbsp; React, Typescript, gRPC, Kafka, GraphQL Backend:&nbsp; Rails, Go; Db:&nbsp; Postgres Cloud:&nbsp; AWS &nbsp; &nbsp;Compensation varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience.&nbsp; We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees. #LI-RO At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

Software Engineer - FullStack

&nbsp; About the Role We are seeking an exceptional Senior Data Scientist to join our centralized Data organization. In this role, you will be embedded within our consumer and seller experience groups, working closely with cross-functional partners across product, engineering, design, and leadership. You will leverage data to generate deep insights that drive product strategy and create a world-class experience for our users. You'll work with terabytes of data to understand user behavior and directly impact customer satisfaction and business growth. What You'll Do Develop and implement advanced analytics to drive product strategy and enhance the consumer and seller experience. Conduct deep-dive statistical analyses on large datasets to uncover user behavior insights and identify key business opportunities. Partner with product, engineering, and operations teams to identify opportunities to improve the user journey through data-driven insights. Design and execute A/B tests and other experiment types, like multi-armed bandit tests, to measure the impact of product changes and optimize the user experience. Build scalable data pipelines and reporting dashboards to deliver insights to stakeholders. Present findings and strategic recommendations to executive leadership. Contribute to the team and company knowledge base. What You'll Need Advanced proficiency in SQL for complex data manipulation and analysis. Strong skills in Python for data analysis and visualization. Deep understanding of statistics, A/B testing, and experimental design. Excellent communication skills with the ability to present to executive leadership. Strong business intuition and the ability to translate technical findings into business recommendations. A self-motivated individual with a desire to solve complex, open-ended problems.&nbsp; Education &amp; Experience Bachelor's degree or higher in a quantitative field such as Statistics, Economics, Mathematics, or Computer Science. 5+ years of experience in data science, product analytics, or a similar quantitative role. 3+ years of experience in e-commerce, two-sided marketplaces, or consumer-facing products preferred. What We Offer Executive-level visibility with a direct impact on core business metrics. Opportunity to work on high-impact analytics projects that shape product strategy. Hybrid work model: 4 days in office, 1 day remote flexibility. Collaborative culture with cross-functional team integration. A fast-paced, high-growth environment with significant learning opportunities Compensation The base pay range for this position is $186,000 - $256,000&nbsp;annually, plus RSUs and bonuses. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees. LI-RO At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

Data Scientist

Location This is an in-person role in the Phoenix, AZ office. Candidates must be based within a 50-mile commuting distance of the office and able to be physically present in the office 4 days a week.&nbsp; About the Role As a Pricing Analyst, you will play an integral role in Opendoor's acquisition process, responsible for providing accurate valuations and risk assessments for Single Family Residential properties. Your expertise will contribute to fair, accurate, and competitive pricing of Opendoor homes. This role presents an excellent opportunity to build a solid foundation in Opendoor's pricing operations. What You Will Do Analyze Property Pricing and Risk Assess individual homes for pricing decisions and risk evaluation, leveraging in-house tools and model outputs from the Pricing Technology teams, your expert validation and valuations will play a key role in the acquisition pricing process. Develop Market Expertise Gain in-depth knowledge of local market nuances to make informed pricing decisions and ensure homes are accurately and competitively priced. Collaborate cross-functionally with other teams - Engage with various teams, including sales and homes teams, to ensure fair and accurate pricing of properties. Work on Special Projects - Participate in projects focused on enhancing pricing operations. Collaborate with data science and engineering teams to improve pricing models and tools. Work as a cohesive unit with local management and the pricing team to drive pricing excellence. What You Need Minimum 1 year’s experience in pricing strategy and/or analysis Detail-oriented with strong analytical skills to assess property valuations accurately. Experience in collaborating with stakeholders to ensure effective communication and alignment. Ability to articulate pricing insights and recommendations clearly. Excellent written, verbal, and interpersonal communication skills. Bonus Points if You Have At least 3 - 5 years’ experience in pricing strategy and/or analysis Deep real estate industry experience, with at least 1 year of professional experience evaluating homes for price, value, and risk. Strong technical skills in Excel or SQL. &nbsp; Compensation Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. base pay range for this position in Phoenix, Arizona is&nbsp;$75,000 - $94,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off,&nbsp;12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. #LI-LS #LI-Onsite At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

Pricing Analyst

About the Team Experience Advocates take pride in delivering premier support and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way.&nbsp; &nbsp; Role Responsibilities Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.&nbsp; Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.&nbsp; Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships.&nbsp;&nbsp; Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.&nbsp; Act as a liaison between customers and internal partners to resolve customer issues.&nbsp; Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.&nbsp; Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.&nbsp; Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset.&nbsp; Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers. Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart.&nbsp; Meet team performance goals consistently (adherence, productivity, and CSAT)&nbsp; Remain flexible to work schedules that will include weeknight or weekend coverage Skills Needed &nbsp; Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience. Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends. True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people. All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye. Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution. Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator. Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools. Bonus points if Bilingual in English and Spanish Experience in a fast paced, high volume call environment Experience or knowledge in real estate&nbsp; Efficient in simultaneously navigating multiple systems &nbsp; Requirements:&nbsp; Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday. *Wednesdays are optional but not required Available to work on evenings, weekends and holidays. Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $20 to $23 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

Customer Service Representative

About the Team Experience Advocates take pride in delivering premier support and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way.&nbsp; &nbsp; Role Responsibilities Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.&nbsp; Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.&nbsp; Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships.&nbsp;&nbsp; Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.&nbsp; Act as a liaison between customers and internal partners to resolve customer issues.&nbsp; Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.&nbsp; Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.&nbsp; Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset.&nbsp; Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers. Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart.&nbsp; Meet team performance goals consistently (adherence, productivity, and CSAT)&nbsp; Remain flexible to work schedules that will include weeknight or weekend coverage Skills Needed &nbsp; Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience. Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends. True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people. All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye. Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution. Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator. Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools. Bonus points if Bilingual in English and Spanish Experience in a fast paced, high volume call environment Experience or knowledge in real estate&nbsp; Efficient in simultaneously navigating multiple systems &nbsp; Requirements:&nbsp; Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday. *Wednesdays are optional but not required Available to work on evenings, weekends and holidays. &nbsp; Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $20-23 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. #Customerservice #customerexperience #customersuccess #callcenter #realestate #LI-JP7 #LI-JP7 At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the Team Experience Advocates take pride in delivering premier customer service and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way.&nbsp; &nbsp; Role Responsibilities Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.&nbsp; Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.&nbsp; Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships.&nbsp;&nbsp; Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.&nbsp; Act as a liaison between customers and internal partners to resolve customer issues.&nbsp; Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.&nbsp; Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.&nbsp; Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset.&nbsp; Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers. Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart.&nbsp; Meet team performance goals consistently (adherence, productivity, and CSAT)&nbsp; Remain flexible to work schedules that will include weeknight or weekend coverage Skills Needed &nbsp; Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience. Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends. True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people. All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye. Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution. Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator. Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools. Bonus points if Bilingual in English and Spanish Experience in a fast paced, high volume call environment Experience or knowledge in real estate&nbsp; Efficient in simultaneously navigating multiple systems &nbsp; Requirements:&nbsp; Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday. *Wednesdays are optional but not required Available to work on evenings, weekends and holidays. Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $20 to $23 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. #Customerservice #customerexperience #customersuccess #callcenter #realestate #LI-JP7 At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the Team Experience Advocates take pride in delivering premier support and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way.&nbsp; &nbsp; Role Responsibilities Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.&nbsp; Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.&nbsp; Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships.&nbsp;&nbsp; Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.&nbsp; Act as a liaison between customers and internal partners to resolve customer issues.&nbsp; Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.&nbsp; Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.&nbsp; Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset.&nbsp; Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers. Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart.&nbsp; Meet team performance goals consistently (adherence, productivity, and CSAT)&nbsp; Remain flexible to work schedules that will include weeknight or weekend coverage Skills Needed &nbsp; Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience. Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends. True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people. All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye. Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution. Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator. Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools. Bonus points if Bilingual in English and Spanish Experience in a fast paced, high volume call environment Experience or knowledge in real estate&nbsp; Efficient in simultaneously navigating multiple systems &nbsp; Requirements:&nbsp; Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday. *Wednesdays are optional but not required Available to work on evenings, weekends and holidays. Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $20 to $23 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. &nbsp; At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

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