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Description

SPIDR Tech, a Versaterm Public Safety company, was founded by former law enforcement officers to help agencies leverage their own data to improve public perception and increase efficiency in excellent customer service. Consumer brands in the private sector have set new standards for service excellence. Your community members now expect the same prompt communication, transparency, and convenience from every organization they interact with, including public safety agencies. Following extensive market research, we designed and built the world's first comprehensive, customer service infrastructure for law enforcement with the goal of improving communication and transparency between agencies and their communities. We provide departments with solutions to keep community members apprised of all case updates—from first response to case closure—through automated communications over text or email. Agencies can gather customer feedback with mobile-friendly surveys to help drive operational improvements and support communities with the service they deserve. About Versaterm Public Safety Versaterm Public Safety is a global public safety solutions company helping agencies transform their organizations to meet tomorrow's mission-critical and community needs today. Formed in 1977 by industry leaders, we are recognized as a trusted partner and advisor. A Banneker Partners portfolio company, Versaterm's dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction and outcomes powered by innovative solutions developed with innovative technologies.