Our mission is to improve lives through learning by providing flexible, effective skill development to empower organizations and individuals. Through our global marketplace platform, we provide the tools learners, instructors, and enterprises need to achieve their goals and reach their full potential.

We enjoy problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. 

Our culture fosters inclusion and belonging and encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

udemy

<div class="content-intro"><p><strong>About Coursera + Udemy</strong></p>
<p>Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.</p>
<p><strong>Why join us now?</strong></p>
<p>AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.</p>
<p><strong>Shape what comes next</strong></p>
<p>By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.</p></div><p><strong><strong>Hybrid work</strong></strong></p>
<p>Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our&nbsp;<a href="https://about.udemy.com/company/" target="_blank"><u>company page</u></a>.</p>
<p><strong>About your Skills</strong></p>
<ul>
<li><strong>Product obsession:&nbsp;</strong>You get genuinely excited about great software and that energy comes through in everything you do.&nbsp;</li>
<li><strong>Cultural intelligence:</strong> You understand the subtleties of Japanese business culture — nemawashi, ringi, reading the room — and you navigate them naturally.&nbsp;</li>
<li><strong>Exceptional communicator:&nbsp;</strong>Clear, confident, and adaptable — whether you're presenting to 200 people or explaining a technical concept one-on-one.&nbsp;</li>
<li><strong>Technically curious:</strong> You don't need to be a developer, but you need to be comfortable going deep when the conversation calls for it.&nbsp;</li>
<li><strong>Relationship builder:</strong> You invest in people for the long term. Customers trust you and look forward to hearing from you.&nbsp;</li>
<li><strong>Bridge builder:</strong> You're equally effective representing the Japan market to a global team and representing a global product to a Japanese audience.&nbsp;</li>
</ul>
<p><strong>About this Role</strong></p>
<p>This is not a typical pre-sales role. &nbsp;We're looking for someone who genuinely loves technology, gets excited talking about what our platform can do, and has the rare ability to make that excitement contagious — in a boardroom, in a product demo, or over dinner in Tokyo.</p>
<p>You'll work across the full customer journey — from early-stage pipeline through to deepening relationships with our existing customer base — and you'll do it with the cultural fluency and business acumen that the Japanese market demands.</p>
<p>You'll be a trusted partner to prospects and customers alike: the person who listens carefully, understands the problem, and shows — compellingly, credibly — how our platform solves it.</p>
<p><strong>Pre-Sales &amp; Pipeline Support</strong></p>
<ul>
<li>Partner closely with the Japan sales team to support active opportunities from first demo through to close.</li>
<li>Lead compelling, tailored product demonstrations that speak directly to each prospect's business context and pain points.</li>
<li>Respond to technical queries, RFPs, and security questionnaires with clarity and confidence.</li>
<li>Run proof-of-concept engagements that give prospects a genuine feel for the platform's value in their environment.</li>
<li>Help shape the commercial conversation by articulating ROI, use cases, and competitive differentiation in ways that land with Japanese buyers.</li>
</ul>
<p><strong>Customer Success &amp; Expansion</strong></p>
<ul>
<li>Build deep, trusted relationships with existing customers - acting as their go-to technical advisor and product champion.</li>
<li>Run regular business reviews, product updates, and enablement sessions to keep customers engaged and growing their usage.</li>
<li>Identify expansion opportunities within the existing customer base and work with the account team to develop them.</li>
<li>Act as the voice of the Japanese customer internally - capturing feedback, surfacing product gaps, and advocating for the market's needs.</li>
</ul>
<p><strong>Market Presence</strong></p>
<ul>
<li>Represent the company at Japanese tech conferences, industry events, and customer meetups.</li>
<li>Create and deliver presentations, webinars, and product content tailored for a Japanese audience.</li>
<li>Build relationships within the local tech ecosystem — partners, communities, and influencers — that strengthen our presence in market.</li>
<li>Collaborate with marketing to localise content, campaigns, and messaging that resonates authentically in Japan.</li>
</ul>
<p><strong>Internal Collaboration</strong></p>
<ul>
<li>Serve as the primary bridge between the Japan market and global product, engineering, and marketing teams.</li>
<li>Provide structured market feedback that helps shape the product roadmap for the region.</li>
<li>Contribute to onboarding and enablement materials that help the wider team better understand the Japan opportunity.</li>
</ul>
<p><strong>What you’ll have&nbsp;</strong></p>
<p>While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:&nbsp;</p>
<ul>
<li>6-8 years of experience in a pre-sales, solutions engineering, technical consulting, or customer success role within a SaaS or cloud technology environment.</li>
<li>A track record of successfully supporting complex sales cycles and contributing to closed business.</li>
<li>Demonstrated experience working with enterprise or mid-market customers in Japan.</li>
<li>Familiarity with SaaS concepts, cloud infrastructure, APIs, and integration patterns — enough to hold your own with technical stakeholders.</li>
<li>Experience working with or for a global technology company, navigating between local market needs and a distributed team.</li>
</ul>
<p><strong>Application window:</strong></p>
<p>We anticipate the application window will be open until 7th September 2026. Based on business needs, this opportunity may remain&nbsp;posted beyond or closed before the anticipated application window.</p>
<p>#LI-TP1</p>
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<p>&nbsp;</p><div class="content-conclusion"><h3><strong>Why work here?</strong></h3>
<p><strong>You’ll grow here.</strong><strong><br></strong>Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.</p>
<p><strong>AI is real here.</strong><strong><br></strong>We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.</p>
<p><strong>You’ll own your work.</strong><strong><br></strong>We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.</p>
<p><strong>You’ll build with others.</strong><strong><br></strong>We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.</p>
<p><strong>You’ll see your impact.</strong><strong><br></strong>What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?</p>
<p><em>Bring your curiosity. We’ll bring the platform and the support. Let’s <strong>LEARN</strong>&nbsp;together.&nbsp;</em></p>
<h3><strong>Our Benefits Start with U</strong></h3>
<p>Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our <a href="https://www.udemybenefits.com/au/au-home">Australia Benefits, </a><a href="https://www.udemybenefits.com/in/in-home">India Benefits,</a><a href="https://www.udemybenefits.com/ie/ie-home" target="_blank"> Ireland Benefits,</a> <a href="https://www.udemybenefits.com/mx/home">Mexico Benefits</a>,&nbsp;<a href="https://www.udemybenefits.com/tr/home" target="_blank">Turkiye Benefits</a> &amp; <a href="https://www.udemybenefits.com/us/home" target="_blank">US Benefits,</a>&nbsp;pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.&nbsp;</p>
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<div class="p-rich_text_section"><em>Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.</em></div>
<div class="p-rich_text_section">&nbsp;</div>
<div class="p-rich_text_section"><em>At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!&nbsp;</em></div>
<div class="p-rich_text_section">&nbsp;</div>
<div class="p-rich_text_section"><em><strong>To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our<a href="https://forms.gle/Mb8UktwuaJAukb3H7"> Fraudulent Activity Submission Form</a>.</strong></em></div>
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<p>Information regarding data privacy is available within the <a>Coursera + Udemy Global Applicant Privacy Notice</a></p></div>

Senior Pre-Sales Engineer

<div class="content-intro"><p><em><strong>Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our <a href="https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/">blog</a>.</strong></em></p>
<p><strong>About Udemy<br></strong><span><a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.udemy.com%2F&amp;esheet=54530891&amp;newsitemid=20260507908926&amp;lan=en-US&amp;anchor=Udemy&amp;index=2&amp;md5=365f043bb16374e743ea6b92d0aa4d5f" target="_blank">Udemy</a></span> is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms.</p></div><p>Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.</p>
<p>&nbsp;</p>
<p><strong><strong>About your skills</strong></strong></p>
<ul>
<li>
<p><strong>Strategic Merchandising:</strong> You develop merchandising strategies that align learner needs with business objectives. You identify opportunities to improve discovery, engagement, conversion, and expansion by balancing customer insights, commercial priorities, and long-term platform strategy.</p>
</li>
<li>
<p><strong>Experimentation &amp; Optimization:</strong><strong> </strong>You use experimentation as a core decision-making tool. You develop hypotheses, design and execute A/B tests, interpret results with rigor, and translate learnings into scalable merchandising improvements that continuously optimize the learner experience and business performance.</p>
</li>
<li>
<p><strong>You leverage qualitative and quantitative data</strong> to identify trends, diagnose performance issues, and uncover growth opportunities. You synthesize complex information into actionable insights, prioritize work based on business impact, and make informed decisions supported by evidence.</p>
</li>
<li>
<p><strong>Cross-Functional Leadership:</strong><strong> </strong>You build trusted partnerships across Product, Marketing, Design, Engineering, Analytics, and Content teams to deliver shared outcomes. You effectively influence stakeholders, align teams around common goals, and drive initiatives from strategy through execution in a highly collaborative environment.</p>
</li>
</ul>
<p><strong>Where we Work&nbsp;<br><br></strong>Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.<br><br>We're excited to share that this is a hybrid position based in Colorado! You'll enjoy the flexibility of a hybrid work model that combines remote work with opportunities for in-person collaboration. We can't wait to welcome you to our team!</p>
<p><strong><strong>About this role </strong></strong></p>
<ul>
<li>
<p>The Consumer Category Management team is responsible for helping learners discover the right content, offers, and learning pathways at every stage of their journey. Through strategic merchandising, the team shapes how learners experience Udemy - using on-platform experiences as a business lever to drive discovery, conversion, retention, and expansion.</p>
</li>
<li>
<p>As a Senior Merchandising Manager, you will play a key role in establishing and evolving merchandising as a strategic growth function at Udemy. Working closely with the Director of Merchandising and cross-functional partners, you will develop merchandising strategies, introduce new capabilities, and create scalable merchandising practices that focus on maximizing learner engagement and driving revenue growth.</p>
</li>
<li>
<p>You will run experiments and analyze performance data and trends to optimize offerings and ensure that users receive the most relevant and impactful content while driving business results. Collaborating with various teams, you will introduce new capabilities, design experiments, and refine our merchandising tactics to enhance the overall educational experience.&nbsp;</p>
</li>
<li>
<p>As Udemy and Coursera continue to integrate, you'll also help identify opportunities to connect learners with complementary products and learning experiences across the combined portfolio through thoughtful cross-sell and upsell merchandising strategies.</p>
<p>This is an exciting opportunity to help shape the future of merchandising at one of the world's largest online learning platforms while influencing how millions of learners discover, purchase, and continue their learning journey.</p>
</li>
</ul>
<p>&nbsp;</p>
<p><strong><strong>What you’ll be doing</strong> </strong>&nbsp;</p>
<ul>
<li>
<p>Lead merchandising initiatives across key consumer surfaces, including homepage, navigation, browse, search, course pages (XDP), hubs, recommendation modules, and promotional placements.</p>
</li>
<li>
<p>Partner with Category Managers to amplify strategic content launches, priority categories, seasonal campaigns, and business initiatives through thoughtful merchandising and content placement.</p>
</li>
<li>
<p>Collaborate with Product and Engineering to define and enhance merchandising capabilities, including curated collections, candidate pools, business rules, personalization, and scalable merchandising tools.</p>
</li>
<li>
<p>Design, execute, and analyze merchandising experiments to validate hypotheses, improve customer experiences, and optimize business outcomes.</p>
</li>
<li>
<p>Analyze learner behavior, customer journeys, merchandising performance, and marketplace trends to identify opportunities for improved discovery, conversion, and expansion.</p>
</li>
<li>
<p>Develop merchandising frameworks that balance learner needs, commercial priorities, editorial curation, and algorithmic recommendations to deliver the best customer experience.</p>
</li>
<li>
<p>Partner across Udemy and Coursera teams to identify strategic cross-sell and upsell opportunities that introduce learners to complementary products, subscriptions, certificates, degrees, and learning experiences across the combined ecosystem.</p>
</li>
<li>
<p>Help establish merchandising best practices, operating models, and measurement frameworks that enable the Category Management organization to scale merchandising capabilities over time.</p>
</li>
</ul>
<p>&nbsp;</p>
<p><strong><strong>What you’ll have</strong> </strong>&nbsp;</p>
<ul>
<li>
<p>Bachelor's degree in Business, Marketing, Analytics, or a related field, with 7+ years of experience in digital merchandising, e-commerce, category management, growth, marketplace strategy, or a related discipline.</p>
</li>
<li>
<p>Demonstrated success developing merchandising strategies that drive measurable improvements in learner engagement, conversion, retention, and revenue.</p>
</li>
<li>
<p>Strong experimentation mindset with experience designing A/B tests, interpreting results, and translating insights into scalable merchandising improvements.</p>
</li>
<li>
<p>Exceptional analytical skills with experience using customer insights and performance data to prioritize opportunities and inform strategic decisions.</p>
</li>
<li>
<p>Experience partnering cross-functionally with Product, Engineering, Design, Marketing, Analytics, and Data Science to deliver customer-centric solutions.</p>
</li>
<li>
<p>Strong commercial acumen with the ability to balance learner experience, marketplace dynamics, and business objectives.</p>
</li>
<li>
<p>Excellent communication and stakeholder management skills, with a demonstrated ability to influence across functions and levels of the organization.</p>
</li>
<li>
<p>Experience with digital analytics, experimentation, and merchandising platforms such as Amplitude, Tableau, Optimizely, Adobe Analytics, Contentful, or similar technologies.</p>
</li>
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<div>At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity.</div>
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</div></div><div class="title">Hiring Compensation Range</div><div class="pay-range"><span>$130,000</span><span class="divider">&mdash;</span><span>$162,000 USD</span></div></div></div><div class="content-conclusion"><h3><strong>Why work here?</strong></h3>
<p><strong>You’ll grow here.</strong><strong><br></strong>Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.</p>
<p><strong>AI is real here.</strong><strong><br></strong>We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.</p>
<p><strong>You’ll own your work.</strong><strong><br></strong>We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.</p>
<p><strong>You’ll build with others.</strong><strong><br></strong>We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.</p>
<p><strong>You’ll see your impact.</strong><strong><br></strong>What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?</p>
<p><em>Bring your curiosity. We’ll bring the platform and the support. Let’s <strong>LEARN</strong>&nbsp;together.&nbsp;</em></p>
<h3><strong>Our Benefits Start with U</strong></h3>
<p>Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our <a href="https://www.udemybenefits.com/au/au-home">Australia Benefits, </a><a href="https://www.udemybenefits.com/in/in-home">India Benefits,</a><a href="https://www.udemybenefits.com/ie/ie-home" target="_blank"> Ireland Benefits,</a> <a href="https://www.udemybenefits.com/mx/home">Mexico Benefits</a>,&nbsp;<a href="https://www.udemybenefits.com/tr/home" target="_blank">Turkiye Benefits</a> &amp; <a href="https://www.udemybenefits.com/us/home" target="_blank">US Benefits,</a>&nbsp;pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.&nbsp;</p>
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<div class="p-rich_text_section"><em>Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.</em></div>
<div class="p-rich_text_section">&nbsp;</div>
<div class="p-rich_text_section"><em>At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!&nbsp;</em></div>
<div class="p-rich_text_section">&nbsp;</div>
<div class="p-rich_text_section"><em><strong>To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our<a href="https://forms.gle/Mb8UktwuaJAukb3H7"> Fraudulent Activity Submission Form</a>.</strong></em></div>
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<p><em><strong>Information regarding data privacy is available within the<a href="https://about.udemy.com/careers-privacy-notice/"> Udemy Careers Privacy Notice</a>.</strong></em></p></div>

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