Engineer II (R-20062)

Jacksonville - Florida - United States, US

Posted yesterday

Full TimeMid LevelOn SiteTechnology

Job Description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Our D&B Connect team is seeking a Technical Support Engineer to support D&B Connect, D&B Connect for Salesforce, and future Connect integrations. This role serves as an advanced support resource responsible for investigating and resolving complex customer issues escalated from frontline and mid-tier support teams. The Technical Support Engineer partners with Technical Delivery Services, SRE, Product, Engineering, Customer Success, and other support teams to troubleshoot product behavior, identify root causes, recommend solutions, and improve the overall customer support experience.

The ideal candidate is a curious, customer-focused problem solver who enjoys technical troubleshooting, knowledge sharing, and continuous learning.

Team Overview

▪ Provide advanced technical support for D&B Connect and related integration products across CRM, marketing, data integration, matching, enrichment, and cloud data workflows.

▪ Partner with Product and Engineering to improve product quality, supportability, and customer outcomes.

▪ Develop scalable support resources through documentation, training, self-service solutions, and AI-assisted workflows, and enable internal support teams through coaching and knowledge sharing.

About Dun & Bradstreet

Dun & Bradstreet, founded in 1841, is a global leader in commercial data, analytics, and insights for businesses. The company provides a wide range of solutions to help organizations make informed decisions, manage risk, and drive growth. With a rich history of innovation and a deep understanding of data, Dun & Bradstreet empowers businesses to navigate the complexities of the modern marketplace and thrive in an ever-changing world.

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

On Site

Department

Technology

Posted

yesterday

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

$4.0B+

Membership

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