Senior Client Success Manager, East (R-20151)

Florham Park - New Jersey - United States, US

Posted 2 days ago

Full TimeSeniorHybridSales

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Job Description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Senior Client Success Manager is the primary point of responsibility and accountability for all service obligations to ensure we realize value for D&B Global and Enterprise Clients. The role acts as a trusted advisor within an assigned Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to Clients and helping them achieve measurable business outcomes from their investment in D&B solutions.

This is a senior individual contributor role focused on complex Global and Enterprise Clients. The Senior Client Success Manager leads strategic Customer Success ownership through Driving Adoption and Value Realisation, Client Satisfaction, value plans, ROI evidence, customer health insight, customer maturity discussions, Strategic T-Minus Retention Planning, risk mitigation, supporting renewals and cross-functional orchestration.

Commercial ownership remains with Sales. Technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.

About Dun & Bradstreet

Dun & Bradstreet, founded in 1841, is a global leader in commercial data, analytics, and insights for businesses. The company provides a wide range of solutions to help organizations make informed decisions, manage risk, and drive growth. With a rich history of innovation and a deep understanding of data, Dun & Bradstreet empowers businesses to navigate the complexities of the modern marketplace and thrive in an ever-changing world.

Job overview

Employment type

Full Time

Experience level

Senior

Work type

Hybrid

Department

Sales

Posted

2 days ago

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

$4.0B+

Membership

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