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Business Analyst
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The role, as it was posted
The mission of the Data and Analytics team at Getty Images is to leverage data-driven insights and analytical expertise to better understand customers, grow revenue, and optimize operations by enabling strategic decision making. As a Business Analyst within the Customer Care vertical, you will contribute towards improving customer experience and enhancing service operations. You will also have the opportunity to influence the development and implementation of strategic initiatives focused on Customer Service. In addition to possessing strong analytical and communication skills, you are comfortable working independently to extract actionable insights from data as well as collaborating with stakeholders and leadership to prioritize business needs. If you are interested in the application of data to resolve issues and anticipate trends related to customer satisfaction and service efficiency, this role would be a great fit for you.
The Customer Service and User Experience teams rely on access to customer interaction, behavior, and feedback data to inform, drive, and evaluate their strategic goals. As a Business Analyst, your primary responsibility will be to deliver data-driven insights and implement data-driven solutions to improve customer experience and increase service efficiency.