Included Health
San Francisco, California
1,001-5,000 employees Employees
Technical Support Advocate I
US
Posted on Sep 23, 2026
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Job Description
The Product Support Specialist is responsible for multiple areas of the member experience. We support our members that are having product technical issues in every way possible, as well as work with our staff of physicians to ensure they have the necessary support to deliver stellar care. In this fast-paced role, your primary responsibilities will be assisting Included Health members with: mobile and web app issues, login/eligibility issues, and assisting engineers with escalations and outages. We are looking for a highly skilled tech-savvy call center representative to join our team, managing a large volume of inbound and outbound calls and live chats.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.
We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for...
Job overview
Employment type
Full Time
Experience level
Mid Level
Work type
Remote
Department
Ops/Member Care
Posted
on Sep 23, 2026
Financials
Type
private
Annual Revenue
--
Market Cap
--
Amount Raised
--
Membership
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