Manager, Service Delivery Analytics & Planning

New York, New York, US

Posted 2 weeks ago

Full TimeMid LevelHybridHinge

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Job Description

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

We’re looking for a strategic and analytical perator to join our Service Delivery organization as Manager, Service Delivery Analytics & Planning. This role will support operational performance across Trust & Safety Operations through analytics, workforce planning, operational monitoring, vendor budget management, quality insights, and process optimization.

This individual will serve as a centralized operational intelligence function for the organization — translating data into actionable insights, proactively identifying operational risks and performance trends, and helping leadership drive scalable, efficient, and high-quality service delivery outcomes.

The ideal candidate combines strong analytical capabilities with operational thinking, thrives in fast-paced environments, and enjoys solving complex operational problems through data, systems, and process improvement.

About Match Group

Match Group (NASDAQ: MTCH) is a leading provider of online dating services worldwide. The company, established in 2009, revolutionized the way people connect and find love through its diverse portfolio of popular dating platforms. Match Group's innovative technology and user-friendly interfaces have transformed the dating landscape, making it easier for individuals to meet their perfect match.

With a commitment to continuous growth and expansion, Match Group remains at the forefront of the...

Job overview

Employment type

Full Time

Experience level

Mid Level

Work type

Hybrid

Department

Hinge

Posted

2 weeks ago

About

Job Link

jobs.lever.co

Financials

Type

public

Annual Revenue

Market Cap

$7.9B+

Membership

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