ETIC, IT Support Engineer-Associate

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

Job Responsibilities:

• Install and configure laptops to support the onboarding process of the new employees.

• Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.

• Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone\Android) and software (Windows 10, Google Suite and in-house applications).

• Provide remote or on-site IT support for ETIC staff; 

• Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.

• Provide on site support for meeting rooms and video conferences.

• Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;

• Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;

• Responsible for the efficient and effective delivery of quality IT service to ETIC staff;

What we are looking for:

• 0-1 year of experience in IT Support role;

• Immediate Hire

• A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;

• Ability to work in a team environment with a professional and enthusiastic attitude;

• Android, IOS apps experience, Networking/Computer Science background;

• CCNA \ MCSA knowledge is preferable;

• ITIL Foundation Certification is a plus;

• Good oral and written communication and interpersonal skills;

• Proficiency in English;

Additional application instructions

• Work style: On-Site

• Location: New Cairo - CFC

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Digital Tooling, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP) {+ 9 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date