Lead Operations Technician

Location not specified

Posted 3 days ago

Full TimeSeniorOn SiteGS Operational Excellence

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Job Description

The Lead Operations Technician is an essential member of the Verra Command Center (VCC) team, entrusted with the oversight of technical operations within a designated region. Although this position does not entail direct supervisory responsibilities, it requires the individual to provide advanced technical guidance and leadership, ensuring that all activities within the region are executed to the highest standards. The Lead Operations Technician acts as a liaison among the operations team, Account Managers, and Customer Service Specialists to effectively address client needs and uphold service quality.

In addition to managing remote support and roadside monitoring systems, this role is responsible for ensuring that

Service Level Agreements (SLAs) are consistently met ,
Roadside equipment functions at optimal performance,
key business objectives are successfully achieved.

The Lead Operations Technician also plays a pivotal role in ensuring that projects remain on schedule and are completed punctually, all while fostering improvements and maintaining a positive and efficient work environment.

Qualifications:

• Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals

• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.

• Demonstrated knowledge of computing and data troubleshooting

• Demonstrated knowledge of network and remote system troubleshooting

• Demonstrated knowledge of data management and information technologies

• Experience in accurately and reliably interpreting data for determining appropriate action.

• Experience in managing multiple priorities.

• Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.

Successful completion of the Nlets fingerprinting background assessment

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About Verra Mobility

Verra Mobility is a leading provider of smart transportation solutions, specializing in technology-driven services that improve safety, efficiency, and convenience on the roads. With a focus on innovation and customer satisfaction, Verra Mobility offers a comprehensive suite of solutions for tolling, violations management, and data analytics, helping to transform the way people and goods move around the world.

Job overview

Employment type

Full Time

Experience level

Senior

Work type

On Site

Department

GS Operational Excellence

Posted

3 days ago

About

Job Link

job-boards.greenhouse.io

Financials

Type

public

Annual Revenue

Market Cap

$3.4B+

Membership

Join Refer Me Membership to get referred to this role at Verra Mobility.