Customer Service Specialist

The Customer Service team is the face of Zopa, handling customer queries across our full range of products. The team aims to make every customer’s experience as effortless as possible, supporting them with a variety of requests and helping them get the most from Zopa.

As a Customer Service Specialist, you’ll carry out a variety of tasks to support the team and our outsource partners, helping them deliver the high standards of customer experience we set across the bank. You’ll be a point of contact for complex queries from the front-line customer service team and will manage escalations to stakeholders on the team’s behalf.

You’ll be able to multitask and manage your own workload, ensuring you meet agreed service levels and quality standards. You’ll also play a key role in our ambitious plans to improve our customer offering, helping us continuously enhance the experience we deliver.

You’ll work 37.5 hours across five days per week. Shifts are:

• Monday to Friday: 8am to 4pm or 10am to 6pm
• Saturdays on a rotational basis: 8am to 4:30pm

When you work a Saturday, you’ll receive a day off during the week.

This is a hybrid role, and you’ll be expected to attend our Manchester office three days per week.

Some bank holidays are worked each year, with time off in lieu provided for any bank holiday worked.