Bandwidth is a telecommunications company that provides cloud-based communication services for businesses.

bandwidth

Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support.&nbsp;Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. &nbsp;We celebrate differences and encourage BANDmates to be their authentic selves. &nbsp;#jointheband What We Are Looking For: Nine months ago, we launched the Bandwidth Innovation Studio—a high-velocity "startup-within-a-giant" designed to move with the speed of a venture team while leveraging our global scale. We are seeking a&nbsp;Senior Product Manager to lead our flagship platform initiative: AI Voice Agents for SMBs. This is a Founding Product Manager role. You will be deeply integrated with a high-caliber, T-shaped engineering team that already has a strong product mindset. Your differentiator isn't just managing a backlog—it’s your Product Taste. You have the intuition to advocate for superior UX and the design sense to turn complex AI workflows into a turnkey, white-label product that any reseller can deploy with ease. What You'll Do: Design the Frictionless Journey: Own the end-to-end experience from demo to launch. While engineering handles the AI "weeds," you obsess over the path to the "aha!" moment. Close the Feedback Loop: Rapidly gather and synthesize feedback from partners and SMBs. You’ll turn qualitative insights and market performance data into high-tempo product refinements. Lead High-Impact Product Strategy: Partner closely with senior engineers on technical trade-offs while maintaining a relentless focus on "magical" product experiences. Architect a B2B2B Platform: Build a wholesale engine that empowers thousands of resellers to offer AI-as-a-Service to their customers. Master Zero-Touch Onboarding: Solve the configuration puzzle, enabling non-technical partners to launch a custom AI agent in under 10 minutes. Arbitrate Quality: Set the standard for voice interactions and setup flows, ensuring every touchpoint is professional and intuitive. Key Objectives: Scale: Support tens of thousands of active agents with enterprise-grade reliability. Speed: Achieve 10-minute "Zero-Touch" onboarding for partners. Consistency: Maintain a 90%+ Task Completion Rate (TCR) for scheduling. Market Validation: Translate initial "Anchor" partner feedback into a scalable product roadmap that drives measurable ARR growth. What You Need: 5-8 Years of PM Experience: Proven track record in high-growth SaaS or platform environments. 0-to-1 Success: Experience leading a product from initial concept to scaled market launch. AI/ML Fluency: Direct experience launching AI-native features; familiar with LLMs and conversational AI, and have designed, shipped agentic LLM products. Design &amp; UX Obsession: A portfolio demonstrating "frictionless" design and simple onboarding flows. B2B/Platform Background: Experience with white-label solutions or partner-facing APIs is highly preferred. The Mindset: Exceptional Intuition: You instinctively identify friction and know how to fix it. Market Curiosity: You are obsessed with understanding how the product is performing in the wild. You don't just ship; you validate success through data and user impact. Technical Fluency: You can "hang" with senior engineers on technical constraints like latency and RAG. Entrepreneurial Spirit: You thrive in ambiguity and prefer shipping and iterating on a weekly cycle. The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. &nbsp; Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. &nbsp; Applicant Privacy Notice &nbsp; &nbsp;&nbsp;

Sr. Product Manager, AI Voice & Messaging Agents

Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! Within Bandwidth, we created the Innovation Studio — a high-velocity "startup-within-a-giant" designed to move with the speed of a venture team while leveraging our global scale. At Bandwidth, your music matters when you are part of the BAND. &nbsp;We celebrate differences and encourage BANDmates to be their authentic selves. &nbsp;#jointheband What We Are Looking For: We are seeking a Senior Software Engineer to take an AI voice agent platform from working concept to shipping, revenue-generating product. This isn't an R&amp;D role. The research phase proved the concept works. The engine runs — now we need to build the car around it. We're looking for someone who builds products — someone who ships code to real customers, watches how they use it, and ships again next week. You'll be joining a small, high-caliber team with deep voice and telephony expertise, and your job is to help us turn that foundation into a SaaS platform that resellers can white-label and deploy for thousands of SMBs. The Innovation Studio operates like a startup — backed by the infrastructure of a public company. We optimize for learning speed, not perfection. If you've spent your career inside enterprise release processes and that's where you're comfortable, this isn't the right fit. If you've been waiting for a team that ships at the pace of a startup but sits on top of a global communications network — keep reading. How You Work Matters As Much As What You Know: This is a senior IC role. You lead by example, not management authority. Engineering Fundamentals Are Non-Negotiable: You understand software design, system architecture, and why things break at scale — not because you read about it, but because you've built through it. Product Shipping Experience: You've built and launched products that real customers use — ideally in a startup or high-growth environment. Prototypes and POCs don't count. AI as a Force Multiplier, Not a Crutch: You've embraced AI development tools as a core part of how you work. You use AI to move faster while your experience and judgment ensure the output is sound. Deep Instincts Over Blind Trust: When AI generates code, you know whether it's good — and more importantly, you know when it's subtly wrong. Full-Stack Fearlessness: When you hit an unfamiliar domain, your instinct is to pick it up and move fast — using AI to operate across the full stack without sacrificing quality. This combination — strong fundamentals amplified by AI fluency — is a first-class requirement, not a nice-to-have. What You'll Do: Ship the Product: Build the SaaS platform layer that turns our AI voice agent into a multi-tenant, revenue-generating product — tenant management, partner APIs, configuration workflows, onboarding UX, operational dashboards, and the glue that holds it all together. Work Everywhere in the Stack: Backend services, frontend, infrastructure, AI pipeline — you go where the highest-priority work is. Role boundaries slow teams down; you ignore them. Close the Loop: Get features in front of real partners and real SMBs fast. You measure your work by what users do with it, not by what got merged. Lead Through Craft: You earn influence through code quality, smart trade-offs, and velocity — not title or tenure. You raise the bar through code review, design discussions, and pairing. Automate the Bottlenecks: When something in the dev cycle is slow or repetitive, your instinct is to script it, agent it, or eliminate it. You don't just build the product — you accelerate the system that builds it. The Mindset: Comfortable in Ambiguity: Requirements are evolving, priorities shift weekly, and the roadmap is measured in weeks, not quarters. That energizes you. Entrepreneurial Instinct: You think about the product, not just the code. You care whether what you built actually moves the business forward. Pragmatic over Clever: You prefer boring technology that scales over shiny technology that breaks. You build guardrails and observability — then move fast inside them. Low Ego, High Ownership: You're here to ship a product, not to be the smartest person in the room. You'll pick up whatever task moves the team forward, whether it's glamorous or not. Nice-to-Haves: Experience with real-time systems, voice/telephony, or conversational AI Hands-on experience with LLMs, agentic AI, prompt engineering, or model fine-tuning Experience building multi-tenant SaaS platforms or B2B2B products What Success Looks Like: A real product, not a demo: A deployable, sellable platform with paying customers. Weekly improvement loops: Shipping and learning from real partner and customer feedback every week. Operational confidence: Clear dashboards, measurable quality, fast incident response, and releases you can trust. Scale trajectory: A system designed to grow into tens of thousands of agents without collapsing under its own complexity. Why This Role: Startup pace and ownership — without building distribution from scratch. A serious communications backbone (global network + deep telephony expertise) already underneath you. A team that's ready to shift from "the concept works" to "customers pay." The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. &nbsp; Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. &nbsp; Applicant Privacy Notice &nbsp; &nbsp;&nbsp;

Sr. Software Engineer (AI Voice & Messaging Agents)

Sr. Product Manager (AI Voice & Messaging Agents)

Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support.&nbsp;Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. &nbsp;We celebrate differences and encourage BANDmates to be their authentic selves. &nbsp;#jointheband What We Are Looking For: We are seeking a Product Manager to lead the evolution of Bandwidth’s Programmable Voice APIs. This role sits at the intersection of developer experience, telecom infrastructure, and business strategy, and is responsible for defining and delivering capabilities that power next-generation voice applications. You will drive product vision, roadmap, and execution for APIs that enable call control, conferencing, recordings, and real-time communications—while ensuring reliability, scalability, and ease of use for developers. What You'll Do: Product Strategy &amp; Ownership Define and own the roadmap for Programmable Voice APIs, aligned with company strategy and market opportunities Build compelling business cases for new features and investments (ROI, cost modeling, pricing strategy) Identify opportunities in emerging areas such as AI-driven voice, automation, and real-time communications Customer &amp; Market Focus Develop deep empathy for developers, product teams, and enterprise customers Gather insights through customer interviews, usage data, and support trends Translate customer pain points into clear product requirements and improvements Technical Product Leadership Work closely with engineering to design scalable, reliable API architectures Drive improvements in API usability, documentation, and developer onboarding Ensure high-quality integrations across webhooks, REST APIs, and event-driven systems Execution &amp; Delivery Partner with engineering, design, and operations teams to deliver features end-to-end Define success metrics (adoption, latency, reliability, revenue impact) Lead backlog prioritization, sprint planning, and release execution Cross-Functional Collaboration Collaborate with Sales, Marketing, and Customer Success to position and launch features Enable internal teams with clear messaging, documentation, and training Support strategic customers and partners during integrations Success in This Role Looks Like: Increased adoption and usage of Voice APIs Improved developer satisfaction and reduced time-to-first-call Delivery of scalable, reliable features that drive revenue growth Clear differentiation against competitors in developer experience and capabilities What You Need: Core Skills Strong business case development skills (financial modeling, pricing, ROI analysis) Deep customer empathy, especially for developers and technical users Ability to translate complex technical concepts into clear product direction Technical Expertise Experience with web service APIs (REST, webhooks, event-driven architectures) Familiarity with real-time communications systems Working knowledge of telecom technologies such as: Session Initiation Protocol (SIP) VoIP networking concepts (latency, jitter, call flows) Session Border Controllers (SBCs) and call routing architectures (nice to have) Experience 5+ years of product management experience (preferably in APIs, communications, or SaaS platforms) Experience working with engineering teams on highly technical products Background in telecom, CPaaS, or developer platforms is strongly preferred Bonus Points: Experience with contact center platforms, AI voice agents, or conversational AI Familiarity with competitors such as Twilio or other CPaaS providers Experience with observability tools, logging, and debugging platforms Why Bandwidth: Opportunity to shape the future of programmable voice and real-time communications Work on mission-critical infrastructure used by global enterprises Collaborative, developer-focused culture with strong technical depth The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. &nbsp; Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice &nbsp; &nbsp;&nbsp;

Sr. Product Manager (Programmable Voice APIs)

Product Manager (Programmable Voice APIs)

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
The Product Manager for Numbers and Inbound products in the CLEC product Team will focus on&nbsp; the customer, operational and financial product goals and forecasts.&nbsp; You will work directly with carriers, vendors, sales and customers.&nbsp; As a Product Manager at Bandwidth, your primary responsibility is to manage the existing products and the ideation, development, and launch of new products and features. To be successful in this role, you will need to have experience in product management and demonstrate excellent organizational and communication skills. You will have the ability to work collaboratively with cross-functional teams such as marketing, sales, engineering, and UX design to achieve product goals.
What You'll Do:
<ul>
<li>Actively Manage Numbers and Inbound products for cost management and operational optimization.</li>
<li>Negotiate with and manage carrier agreements.</li>
<li>Partner with Sales to proactively support gathering of customer data.</li>
<li>Where process improvements require development, draft requirements and champion those requirements in our internal development prioritization process. Serve as SME for enhancements accepted for development.</li>
<li>Develop deep relationships with key customers.</li>
<li>Lead market validation and customer discovery efforts for incubated initiatives. Target markets may include specific industry verticals, wholesale telecom services, consumer communications services</li>
<li>Make informed decisions on product evolution based on metrics collected with each customer interaction</li>
<li>Work with senior leadership to establish a steady flow of new technology and service opportunities through external awareness events.</li>
<li>Develop and implement go to market strategy, ensuring an understanding of the product positioning, key benefits and target customers, working closely with marketing and sales.</li>
<li>Up to 25% travel may be involved</li>
<li>As time is available between customers, the Onboarding Manager will support the Infrastructure product management team’s ongoing efforts to optimize Bandwidth’s voice coverage and capacity, and improve internal processes.</li>
</ul>
What You Need:
<ul>
<li>Education:&nbsp;&nbsp;&nbsp;
<ul>
<li>Bachelor’s degree in field or 10+ years of experience</li>
</ul>
</li>
</ul>
<ul>
<li>Experience:&nbsp;
<ul>
<li>3-5 years product management experience</li>
<li>History with US CLEC and SIP based telecom networks; international a plus.</li>
<li>Must work well in early-stage startup environments, where direction may pivot multiple times in a month based on market feedback</li>
</ul>
</li>
<li>Knowledge:&nbsp;&nbsp;
<ul>
<li>Knowledge of telecom services and associated protocols (SIP, RTP, G.7xx, SMPP, WebRTC) helpful for success in this role.</li>
<li>Able to work in an agile development organization.&nbsp;&nbsp;</li>
</ul>
</li>
<li>Skills:&nbsp;
<ul>
<li>Excellent written and verbal communications.</li>
<li>Experience with Monday or similar project management software very helpful</li>
<li>Prior experience with Agile development workflow a plus.</li>
<li>Strong initiative and interpersonal skills; demonstrated ability to work collaboratively with a wide range of individuals at all levels of an organization.</li>
</ul>
</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Product Manager - CLEC Numbers and Inbound

Who We Are:
<div>
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.&nbsp; The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
</div>
What We Are Looking For:
This position within the CLEC product team will focus on the Bandwidth and market evolution to IP connectivity, with the goal of removing all TDM interconnections. You will lead commercial negotiations with other carriers to add IP interconnections where they are not currently in place.&nbsp;
A Senior Product Manager at Bandwidth, is responsible for leading and driving the execution of new product introduction, from inception to deployment. You will define requirements and lead execution to the market. You will have a long-term vision with your approach to problems and can pivot on short notice.
What You'll Do:
<ul>
<li>Build a strategy to support the IP evolution of Bandwidth as it interacts with carriers.</li>
<li>Identify targeted companies and negotiate agreements supporting IP interconnection.&nbsp;&nbsp;</li>
<li>Work cross functionally to establish connectivity and turn up carriers under the new agreements.</li>
<li>Lead market validation and customer discovery efforts for incubated initiatives. Target markets may include specific industry verticals, wholesale telecom services, consumer communications services</li>
<li>Make informed decisions on product evolution based on metrics collected with each customer interaction</li>
<li>Work with senior leadership to establish a steady flow of new technology and service opportunities through external awareness events.</li>
<li>Develop and implement go to market strategy, ensuring an understanding of the product positioning, key benefits and target customers, working closely with marketing and sales.</li>
<li>Operate as key member in cross-discipline team composed of Sales, Marketing, Operations, and Engineering</li>
</ul>
What You Need:
<ul>
<li>Education: &nbsp;
<ul>
<li>Bachelor’s degree in field with 10+ years of experience</li>
</ul>
</li>
<li>Experience:&nbsp;
<ul>
<li>Previous startup experience is a strong plus</li>
<li>Experience in telecommunications and SaaS business delivery models</li>
<li>History of commercial negotiation success, especially if targets within telecommunications working with Local Exchange Carriers.</li>
<li>Regulatory background related to telecommunications is a strong plus.</li>
<li>Must work well in early-stage startup environments, where direction may pivot multiple times in a month based on market feedback</li>
</ul>
</li>
<li>Knowledge:&nbsp;&nbsp;
<ul>
<li>Knowledge of telecom services and associated protocols (SIP, RTP, G.7xx, SMPP, WebRTC) helpful for success in this role</li>
</ul>
</li>
<li>Skills:&nbsp;
<ul>
<li>Excellent written and verbal communications – You WILL be speaking with thought leaders from Web 2.0 companies</li>
<li>Strong initiative and interpersonal skills; demonstrated ability to work collaboratively with a wide range of individuals at all levels of an organization</li>
</ul>
</li>
</ul>
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li>
</ul>
<div>
&nbsp;
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
<a href="https://www.bandwidth.com/applicant-privacy-notice">Applicant Privacy Notice</a>
&nbsp;
&nbsp;&nbsp;
</div>

Sr. Product Manager (IP Evolution)

Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support.&nbsp;Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. &nbsp;We celebrate differences and encourage BANDmates to be their authentic selves. &nbsp;#jointheband What You'll Do: Our leaders are passionate about empowering their teams to create exceptional software by championing best practices and strong principles. They cultivate dynamic environments where individuals can truly thrive, take creative risks, and grow. Attract and retain top talent who are excited to make an impact. Inspire and mentor engineers through meaningful 1:1s, constructive feedback, and expert guidance that fuels technical growth and career progression. Drive the culture that makes Bandwidth a magnet for software engineers who want to do their best work every day working closely with other great Bandmates. Own your impact end-to-end — from guiding innovative design and driving development excellence to ensuring smooth operations and proactive monitoring in production. Collaborate globally with diverse teams across different states, countries, and time zones, broadening your horizons and enriching your experience. Join us to be part of a vibrant community where your ideas matter, your skills grow, and your work shapes the future. Are you excited about the position and its responsibilities, even if you’re not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. What You Need: As an example, people currently in this role typically have: 5+ years of people management experience within an Agile environment A proven track record leading multiple teams (or a large, cross-functional team) that design, build, operate, and support the software they write Experience driving technical and organizational strategy, including partnering with product and architecture leaders to shape roadmaps and strategy. The ability to mentor and develop other managers and senior engineers, promoting a culture of ownership, learning, and continuous improvement A demonstrated ability to balance short-term priorities with long-term technical and business goals Exceptional communication and leadership skills, with the influence and empathy needed to align teams around shared objectives Bonus Points: Wow, it’d be really great if also: You have experience scaling engineering organizations — growing teams, maturing processes, and evolving technology as the company expands You’ve led teams delivering large-scale, high-traffic systems or mission-critical services Experience with modern distributed system architectures, cloud technologies, and building reliable, observable platforms You’ve contributed to or led initiatives around technical excellence, operational maturity, or incident response improvements The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. &nbsp; Applicant Privacy Notice &nbsp; &nbsp;&nbsp;

Sr. Software Development Manager (Voice)

Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support.&nbsp;Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. &nbsp;We celebrate differences and encourage BANDmates to be their authentic selves. &nbsp;#jointheband What We Are Looking For: As an Internal Tools&nbsp;Developer, your core responsibilities are emphasizing the design and development of web-based applications to enhance internal processes. It highlights the importance of collaboration with various stakeholders, including product managers and leadership, to align tool development with business objectives. The description also underlines the necessity for candidates to understand user needs and incorporate user-friendly designs, along with the crucial need for strong communication and teamwork abilities. What You'll Do: Design and Develop Tools: Architect and build scalable, high-quality web-based tools for internal use, focusing on automating processes and enhancing efficiency across various departments. Requirements Analysis: Collaborate with stakeholders to identify and analyze internal needs, translating business requirements into technical specifications for tool development. User Interface Design: Create intuitive, user-friendly interfaces that simplify complex processes, ensuring a seamless user experience for all internal applications. Integration and Testing: Integrate new tools with existing systems and workflows, conducting thorough testing to ensure reliability, functionality, and compatibility. User Support and Training: Provide ongoing support to users, including troubleshooting, updates, and training materials, to ensure effective adoption and use of developed tools. Performance Monitoring: Regularly monitor the performance of internal tools, identifying and addressing issues to maintain optimal functionality and user satisfaction. Feedback Loop: Establish a feedback mechanism with users to gather insights and suggestions for improvements, continually iterating on tools to better meet internal needs. Documentation: Maintain detailed documentation for all developed tools, including user guides, system architecture, and update logs, to support transparency and continuity. Technology Research: Stay abreast of the latest trends and technologies in software development, identifying opportunities to leverage new tools or methodologies to improve internal tooling. Cross-Functional Collaboration: Work closely with teams across the organization, including IT, operations, and product management, to ensure developed tools align with overall business strategies and enhance cross-departmental workflows. Collaborate with other internal development and engineering teams to bring tools to production. What You Need: Education:&nbsp; Bachelor's degree in Computer Science or equivalent professional experience. Experience:&nbsp; 4-5+ years of software development experience. Knowledge:&nbsp; Programming Languages: Proficiency in programming languages commonly used for web development, such as JavaScript (and frameworks like React and Angular), Python, Ruby, or PHP, is essential. Database Management: Knowledge of database technologies and management systems like MySQL, PostgreSQL, MongoDB, or similar, including the ability to design, query, and manage data efficiently. Web Technologies: A strong understanding of web technologies and protocols, including HTML, CSS, REST APIs, and web servers (e.g., Apache, Nginx), to build and optimize web applications. Development Tools: Familiarity with development and collaboration tools such as Git, Docker, Jenkins, or similar, for version control, containerization, and continuous integration/deployment. User Interface / User Experience (UI/UX): Knowledge of UI/UX design principles to create intuitive and user-friendly interfaces, possibly including wireframing and prototyping tools like Sketch, Figma, or Adobe XD. Cloud Platforms: Experience with cloud services and platforms like AWS, Azure, or Google Cloud Platform, particularly in deploying and managing applications in a cloud environment. Security Practices: Understanding of web application security practices and protocols to ensure the developed tools are secure and data is protected. Agile Development: Familiarity with agile development methodologies and the ability to work in a fast-paced, iterative development environment. Problem-Solving: Strong analytical and problem-solving skills to address complex challenges and develop effective solutions. Communication and Collaboration: Excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams and stakeholders, and to translate technical information for non-technical users Bonus Points: Experience:&nbsp; 5+ Years of software development experience. Knowledge:&nbsp; Experience with automation tools such as writing github actions in yaml. Experience with Amazon web services (AWS, S3, CDK, and typescript). LLM experience. AWS CCI experience. The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. &nbsp; Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice &nbsp; &nbsp;&nbsp;

Internal Tools Developer

Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support.&nbsp;Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. &nbsp;We celebrate differences and encourage BANDmates to be their authentic selves. &nbsp;#jointheband What We Are Looking For: We are seeking a Manager of International Account Management.&nbsp;This&nbsp;person plays a critical role in advancing the organization’s long-term growth objectives by leading and developing a high-performing team responsible for supporting and expanding Growth customer accounts. This role is fully focused on people leadership, ensuring the team builds strong customer partnerships, identifies expansion opportunities, and delivers consistent revenue growth. In addition, the Manager is accountable for the successful onboarding of all New Logo customers, ensuring a seamless transition, rapid revenue recognition, and early customer value realization through effective execution and team enablement What You'll Do: Lead, coach, and develop a team of customer development professionals responsible for managing and growing identified Growth customer accounts. Support the team in achieving revenue targets by providing strategic guidance on account planning, opportunity management, and customer engagement. Ensure accurate pipeline management, forecasting, and risk assessment across the team, maintaining high standards of data quality and accountability. Oversee the successful onboarding of all New Logo customers, ensuring smooth handover, rapid revenue recognition, and early customer value realization. Enable the team to build deep customer and market understanding, strengthening long-term partnerships and identifying expansion opportunities. In collaboration with senior leadership, regularly assess team performance and capability, providing data-driven feedback, coaching, and development support to address trends, gaps, and roadblocks Ownership of larger, more complex customer engagements and management + ownership of accounts - player coach&nbsp; Support AMs on QBR, roadshows, and customer meetings&nbsp; Act as the executive stakeholder both internally and externally Drive the team with a proactive mindset, hold them to account for activity, territory management, and forecast accuracy What You Need: Bachelor’s degree in business, marketing or related field preferred 6+ years sales and account management experience, with 2+ years of leadership experience Experience working with strategic SaaS and/or CPaaS clients with significant ongoing spend Bonus Points: Experience using sales qualification methodologies to drive pipeline generation and revenue Strong collaboration and problem-solving skills The Whole Person Promise:&nbsp; At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… Work laptop &amp; mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home. We contribute 8% of your monthly gross salary into your private pension. Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury. Life insurance providing financial support to your loved ones in the event of your unexpected passing. Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children. Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional). Unlimited, free and anonymous consultations with our dedicated therapist. Childcare support Cycle to work scheme 24 days annual leave per year and 1 additional day every 3 years. Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email. Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches, a contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist. &nbsp; Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. &nbsp; Applicant Privacy Notice &nbsp; &nbsp;&nbsp;

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