Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. We’ve earned the trust of thousands of salons, spas, barbershops, MedSpas, and other self-care businesses across the nation by striving to give them the same incredible service and support they give their clients. Our innovative platform delivers personalized, enjoyable experiences with online appointment scheduling, seamless business management, marketing, and payments that are simple, elegant, and reliable.

boulevard

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard. Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard — processing over $5 billion in payments annually. We've raised $188M in funding and are scaling fast, with growing ambitions in enterprise and multi-location operators.
Every salon, spa, and medspa deserves a front desk that never misses a call, never drops a message, and always knows what to say. Boulevard's AI Receptionist is building that — agentic AI that handles client communication across voice and text so businesses can grow faster, operate leaner, and deliver an exceptional experience every time. This role owns that vision end-to-end.
WHAT YOU'LL DO
Own the AI Receptionist product end-to-end
<ul>
<li>You'll set the vision, roadmap, and success criteria for Boulevard's AI Receptionist suite — our answer to the modern contact center for self-care businesses. That means owning how AI engages clients in 1:1 interactions across voice and text: when it handles conversations autonomously, when it hands off to staff, and how that transition feels invisible to the client and effortless for the team.</li>
</ul>
&nbsp;
Define what great AI-powered client communication looks like
<ul>
<li>You'll develop a deep point of view on where AI should handle interactions autonomously, where it should hand off to staff, and how to make that transition seamless — including how conversations maintain continuity across channels, how fallback behaviors are designed when AI can't resolve something, and how the overall experience feels coherent whether a client is talking to AI or a human.</li>
</ul>
&nbsp;
Drive adoption and outcomes
<ul>
<li>You'll own the business outcomes for the AI Receptionist — revenue, adoption, and retention — and define the product metrics that drive them: autonomous resolution rate, agent productivity, CSAT, and more. You'll collaborate on pricing strategy and be expected to connect what's happening in the product to what it means for their business.</li>
</ul>
&nbsp;
Represent the customer
<ul>
<li>You'll develop genuine fluency with how self-care businesses manage client communication today — what they trust, what they fear, what they'd delegate in a heartbeat and what they'd never let out of human hands. That customer insight is what separates AI that gets adopted from AI that gets turned off.</li>
</ul>
&nbsp;
WHAT YOU'LL BRING
<ul>
<li>5–8 years in product management with experience in B2B2C or both B2C and B2B environments — you understand what it means to serve a business and their end customer simultaneously</li>
<li>Experience shipping AI-powered products — you know how to shape how AI behaves, design for when it falls short, and earn user trust over time</li>
<li>LLM fluency — enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator</li>
<li>AI-native in your own practice — you're using tools like Claude daily, running side projects, and staying genuinely close to how the technology is evolving</li>
<li>Strong voice-of-customer instincts — you've built products for users who are skeptical of automation and know how to design for trust</li>
<li>Data fluency — you're comfortable defining metrics, pulling your own analysis, and building the case for roadmap bets with evidence</li>
<li>Cross-functional leadership — you've influenced engineering, design, and data teams without relying on authority, and you've kept multiple workstreams moving in parallel</li>
<li>Clear communication — you can translate complex AI product decisions into terms that resonate with business owners, cross-functional partners, and leadership alike</li>
</ul>
 PREFERRED
<ul>
<li>Experience with conversational AI, voice interfaces, or messaging products</li>
<li>Experience in vertical SaaS or services-industry platforms</li>
<li>Familiarity with AI quality evaluation — you've thought about how to measure and improve AI conversation quality, not just ship it</li>
<li>A genuine affinity for small businesses — you understand their constraints and what it takes to earn their trust</li>
</ul>
 WHY THIS ROLE MATTERS
&nbsp;
The AI Receptionist is one of Boulevard's highest-visibility bets. For a self-care business, the front-of-house experience — answering calls, responding to texts, knowing when to bring a human in — is where client relationships are made or broken. AI that gets this right is transformative. AI that gets it wrong damages trust overnight.
&nbsp;
This role is a rare opportunity to build an AI product that has a direct, tangible impact on how thousands of small businesses show up for their clients — at a company that's well-funded, growing fast, and early enough in its AI journey that this PM will genuinely shape the direction.
&nbsp;
<div>
Compensation
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $137,000 - $185,700 per year. For all other U.S. locations, the anticipated base salary range is $120,400 - $163,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
</div>
&nbsp;<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Product Manager, AI Receptionist

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come Do the Best Work of Your Life at Boulevard
Every transaction that flows through Boulevard is a moment of truth — for the client who just received a service, and for the business trying to run a great operation. Commerce isn't just a feature layer; it's the transactional layer that thousands of businesses rely on to deliver exceptional client service, transact, and grow revenue. When the experience is right, it's seamless. When it's not, friction ripples from the front desk all the way into the business' books.
As Boulevard expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it — more flexible, more reliable, and more intuitive for the operators and clients who depend on it every day. As Senior PM for Commerce Experience, you'll partner closely with a dedicated engineering and design team, and cross-functional stakeholders to translate underlying capabilities into experiences that feel obvious, trustworthy, and complete for a business and their clients. You'll bring rigor to how we measure and improve those experiences over time, using data and customer insight to continuously close the gap between where things are and where they need to be.
&nbsp;
What You'll Bring
-5–8 years of product management experience, with at least 3 years in a B2B or SaaS environment and a track record of owning consumer-facing flows end-to-end
-Systems thinker: You connect the dots across complex workflows, multiple persona types, and technical constraints — and translate that into product decisions that feel simple to the people on the receiving end, whether that's a client completing a transaction or an operator running a multi-location business
-Commerce to close: You've owned experiences that span the full transaction lifecycle — from checkout through to &nbsp;financial reporting, accounting and the other data surfaces andbusiness tools operators depend on
-Strong design partnership: You bring design in early, push the thinking together, and hold a high bar for experience quality without losing sight of what's shippable
-Bias toward outcomes: You navigate ambiguity by anchoring on what actually matters — cutting through noise to find the right problem, and measuring your work by whether it moved something real for the business or the people using it
-Cross-functional influence: You've worked effectively across product, engineering, and adjacent teams without direct authority, and you know how to move work forward when ownership lines are blurry
-Fluency with AI tools as part of your own practice — to accelerate discovery, sharpen tradeoffs, or move faster
&nbsp;
Preferred
-Experience in vertical SaaS, or services-industry platforms
&nbsp;
How We Will Take Care Of You
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $137,000 - $185,700 &nbsp;per year. For all other U.S. locations, the anticipated base salary range is $120,400 - $163,000.In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;
&nbsp;<div class="content-conclusion">In addition to the wonderful people you’ll get to work with&nbsp;and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.&nbsp;
<ul>
<li>
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.&nbsp;
</li>
<li>
🏝 Take a break whenever you need with our flexible vacation day policy.&nbsp;
</li>
<li>
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.&nbsp;
</li>
<li>
💚 Family planning resources and specialized support programs.&nbsp;
</li>
<li>
🔮 Equity: get ahead on the ground floor and grow with Boulevard.&nbsp;
</li>
<li>
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
</li>
</ul>
&nbsp;
📲 We recommend following <a href="https://www.linkedin.com/company/boulevard/">our official LinkedIn page</a> to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Senior Product Manager - Commerce

<div class="content-intro"><h4 data-pm-slice="1 1 []">Who is Boulevard? </h4>
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div><h4>Come do the best work of your life at Boulevard.</h4>
You’ll be the first person at Boulevard dedicated to our owned customer community. You’ll figure out where our salon, spa, medspa, and wellness customers already gather online, make the case for where we should build a presence, and then run it day to day. You’ll also own our reputation on review sites and make sure customer feedback reaches the teams who can act on it. Additionally, you’ll identify the thought leaders, customer advocates, and creators within Boulevard’s communities and recommend which are worth formalizing as influencer partnerships.
This is a role for someone who wants to make an impact and act like an owner. You’ll have real room to shape the strategy from the ground up, and you’ll see how your work shows up for the people who run self-care businesses. This role is fully remote within the U.S.
<h4>What you’ll do here:</h4>
<ul>
<li>Research and map where our customers are active online.</li>
<li>Propose an owned community strategy and platform roadmap.</li>
<li>Launch and run Boulevard’s owned community platform(s), including moderation and engagement.</li>
<li>Monitor and respond to reviews on sites like G2, Capterra, and Trustpilot.</li>
<li>Partner with Support, Product, Education, and Paid so feedback gets to the right team and gets closed out.</li>
<li>Help define how Boulevard’s influencer program works (which of our influential community members we partner with) in collaboration with Content &amp; Social teams.</li>
<li>Track and report on engagement, sentiment, and retention metrics.</li>
<li>Travel occasionally for trade shows, brand events, and video shoots as they come up.</li>
</ul>
<h4>What you’ll need to thrive:</h4>
<ul>
<li>5-7 years of experience in strategy- and execution-heavy community roles.</li>
<li>Experience building a community strategy from an ambiguous starting point: figuring out where an audience lives and making the case for investing there, not just running a platform someone else already chose.</li>
<li>Experience managing a brand’s presence and reputation on review sites like G2, Capterra, and Trustpilot.</li>
<li>Experience building moderation and escalation workflows for an online community.</li>
<li>A track record of working with teams like demand generation, support, product, or customer success to turn community feedback into action.</li>
<li>Strong written communication and sound judgment handling sensitive or difficult conversations in public.</li>
<li>Deep customer empathy and a strong sense of urgency, responding quickly and connecting customers with the right people.</li>
<li>Strong relationships and credibility within the beauty, wellness, salon, or spa community, including knowing which forums and voices matter to our customers.</li>
<li>A plus: experience launching or managing a branded Reddit presence, experience in beauty, wellness, salon, or spa, or experience monitoring and managing feedback from Facebook groups.</li>
<li>A degree in marketing, journalism, communications, business, or another relevant field, or equivalent experience (5+ years)</li>
</ul>
<h4>How we'll take care of you:</h4>
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $97,300 - $114,500&nbsp;per year. For all other U.S. locations, the anticipated base salary range is $89,100 - $104,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion"><h4>How we take care of our team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Community Manager

<div class="content-intro"><h4 data-pm-slice="1 1 []">Who is Boulevard? </h4>
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
As a Support Engineer at Boulevard, you’ll own complex technical problems, drive cross-functional initiatives, and become a go-to expert for specific domains across our platform. Escalations are part of the job, but you’ll do more than resolve them. You’re the connective tissue between Support and Engineering, embedded in the development cycle to catch supportability issues before they ship and building internal tools that help Product Support scale without pulling in engineering on every issue.
You’ll share this work with a small team of domain owners and Support Engineering leadership. It’s a great fit if you take initiative, own your work, and enjoy balancing hands-on technical problem solving with bigger-picture impact. We’re large enough to transform the industry and small enough that your work is visible every day, from support efficiency to product quality to long-term customer trust.
What you’ll do here:
<ul>
<li>Take on top-tier technical escalations and see them through to resolution.</li>
<li>Respond to developer support requests for help with our API and developer environment.</li>
<li>Partner with Support, Success, Onboarding, and Engineering in Slack and weekly meetings to improve customer experiences and product quality.</li>
<li>Join the development cycle and flag supportability issues before features ship.</li>
<li>Become the go-to expert for specific domains across our platform.</li>
<li>Set aside time each week for project work, building tools, scripts, and automations that expand what our CX team can solve for customers.</li>
<li>Create internal tools that help Product Support scale without pulling in engineering on every issue.</li>
</ul>
What you’ll need to thrive:
<ul>
<li>4+ years in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company.</li>
<li>Deep working knowledge of SQL, APIs (REST, cURL, Postman), logs, and debugging methods, plus comfort building and maintaining internal tools or scripts in Python, JavaScript, or similar. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred.</li>
<li>A track record of owning a technical area or system end to end, including escalations, documentation, and cross-functional collaboration.</li>
<li>Comfort with sprint planning and engineering rituals, and the ability to turn supportability concerns into actionable input for engineers.</li>
<li>The ability to spot patterns across incidents, anticipate risk, and drive preventative improvements, with sound judgment on high-impact decisions based on customer impact, risk, and business needs.</li>
<li>Clear, effective communication that makes complex technical concepts easy to understand for customers, support teams, engineering, and stakeholders at every level, plus a trainer’s mindset to mentor and elevate others.</li>
<li>A growth mindset and a passion for continuous improvement and building scalable support systems in a fast-growing environment.</li>
<li>A plus: experience with service tools like Jira, Zendesk, and Intercom; low-code and automation platforms like Retool, Zapier, and n8n; development best practices and frameworks (CI/CD pipelines, agile scrum, git/GitHub); and SaaS software architecture, including back-end and front-end development practices.</li>
<li>Bachelor’s degree in Computer Science, IT, or a related field preferred. Equivalent professional experience will be considered.</li>
</ul>
How we’ll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $122,000 - $165,000 per year. For all other U.S. locations, the anticipated base salary range is $113,000 - $153,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion"><h4>How we take care of our team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Support Engineer

<div class="content-intro"><h4 data-pm-slice="1 1 []">Who is Boulevard? </h4>
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div><h4 data-pm-slice="1 1 []">Who is Boulevard?</h4>
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
As our Revenue Enablement Manager, you'll give our Account Executives the knowledge, tools, and confidence to grow revenue and deliver great outcomes for salons, spas, and medspas. You'll build and run the programs that onboard new hires across the revenue organization and keep every seller sharp on our sales methodology, product, and market.
You'll work closely with sales leadership, marketing, product management, and customer success, and you'll have room to try new things, including using AI to help sellers practice and prepare. Your work shows up directly in how our team sells, and you'll act like an owner of that impact.
What you'll do:
<ul>
<li>Build on our enablement strategy and drive consistent adoption of our sales methodology, a blend of Sandler and Challenger, through training, manager coaching, and rep feedback.</li>
<li>Spot seller skill and performance gaps by analyzing win/loss trends, sales-cycle length, and content adoption, then design targeted enablement to close them.</li>
<li>Use AI to help sellers practice and prepare, from role-play simulations and coaching experiences to knowledge hubs with talk tracks, objection responses, and competitive insights.</li>
<li>Turn product launches into seller-readiness programs with training, messaging, practice, and certifications, partnering with Product Marketing, Product, and revenue leaders.</li>
<li>Create and maintain playbooks, training materials, certifications, and competitive guidance that reflect current product and market information.</li>
<li>Facilitate workshops, webinars, and practice sessions, and partner with frontline managers to reinforce core selling skills.</li>
<li>Measure what works using learning analytics, seller feedback, and metrics like time to productivity, win rates, sales velocity, and quota attainment.</li>
<li>Manage and improve our enablement and revenue tech stack, and advise revenue leaders on seller readiness and where to improve team performance.</li>
</ul>
What you'll need to thrive:
<ul>
<li>3-4+ years of progressive experience in Sales, Revenue, or Enablement roles in a B2B SaaS environment.</li>
<li>A track record of designing and running enablement programs that measurably improve pipeline growth, conversion rates, and productivity.</li>
<li>Expertise with core go-to-market and enablement tools, such as Salesforce, Gong or Chorus, Highspot or Seismic, WorkRamp, Articulate, Outreach, Chili Piper, LeanData, and LMS platforms.</li>
<li>Deep understanding of modern sales frameworks and the full customer journey, with fluency in MEDDPICC, Challenger, and related methodologies.</li>
<li>Strong organizational and project management skills, with the ability to juggle multiple initiatives and collaborate across teams.</li>
<li>An analytical mindset and the ability to turn performance data into clear enablement strategies.</li>
<li>Exceptional communication, facilitation, and executive presence, with the ability to influence stakeholders at every level.</li>
<li>A self-starter's energy in a fast-paced environment, with a passion for continuous learning, innovation, and the future of enablement and AI.</li>
<li>Bachelor's degree in business, marketing, communications, or a related field preferred. Equivalent experience will be considered.</li>
</ul>
How we will take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $100,000 - $110,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion"><h4>How we take care of our team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Revenue Enablement Manager (Sales)

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do your best work at Boulevard
The SEO/AEO Manager role at Boulevard is more than rankings or content briefs – it’s about owning how Boulevard gets found and chosen, whether that’s a Google search result or an answer inside ChatGPT. You’ll own strategy and execution across our core organic channels, driving results against business-critical metrics like MQLs and demos while helping Boulevard build visibility in the next generation of answer engines like ChatGPT, Perplexity, and Google’s AI Overviews as search behavior shifts.
This is a high-leverage role where your decisions directly shape how Boulevard attracts and converts organic demand and creates organic content. You’ll blend hands-on execution – technical audits, content optimization, AI-based content creation, structured data – with strategic ownership of the roadmap, partnering closely with Content &amp; Web, Marketing Operations, Product Marketing, and Analytics to turn search and AI-answer visibility into pipeline.
Success in this role comes from technical rigor, staying ahead of how AI is reshaping discovery, and building systems that compound organic growth over time.
<h2>What you'll do</h2>
<ul>
<li>Own the SEO program end to end – technical SEO, on-page optimization, content strategy, internal linking, and link building – in partnership with the Content &amp; Web team</li>
<li>Lead technical SEO execution: site architecture, structured data/schema markup, Core Web Vitals, crawl and indexing health</li>
<li>Build and evolve Boulevard’s AEO strategy, implementing “answer-first” content formatting and semantic reinforcement to earn inclusion in AI Overviews and citations across ChatGPT, Perplexity, and Gemini – including modifying schema and structured data to help with crawl/capture</li>
<li>Conduct keyword research, entity mapping, and intent analysis to prioritize content that captures search and prompt intent – ideally building search TAMs and keyword and content mapping documents to drive strategy</li>
<li>Monitor performance regularly across traditional metrics (rankings, clicks, impressions) and next-gen metrics (citation frequency, share of voice, AI referral traffic) – spotting trends and making proactive recommendations</li>
<li>Build and maintain dashboards and reports that clearly communicate organic performance, insights, and recommendations to stakeholders</li>
<li>Partner closely with Marketing Operations and Analytics to ensure accurate tracking and attribution, tying organic activity to MQLs, SALs, and Demo Completes</li>
<li>Collaborate with Brand &amp; Content, Web/Engineering, Product Marketing, and Growth to align the roadmap with business priorities</li>
<li>Identify opportunities to improve performance through automation, AI tooling, and process improvements</li>
</ul>
<h2>What you bring</h2>
<ul>
<li>5-8+ years of hands-on SEO experience with clear accountability for organic traffic, rankings, and pipeline metrics like MQLs and SALs</li>
<li>Deep expertise in technical SEO: site architecture, structured data/schema markup, Core Web Vitals, crawl efficiency, and indexing – with the ability to guide developers on technical implementation and to measure the impact of those changes</li>
<li>Hands-on experience building AEO strategy and measurement, tracking citation frequency, brand mention share, and referral traffic from AI answer engines like ChatGPT, Perplexity, and Google AI Overviews</li>
<li>Experience operating as a hands-on individual contributor, owning the SEO program end to end and partnering with content and web teams to execute</li>
<li>Strong content and keyword instincts, with experience running keyword research, intent analysis, and content gap analysis to inform the editorial roadmap, working with the content team</li>
<li>Highly analytical, able to diagnose ranking or visibility drops and identify opportunities to capture more share of search</li>
<li>Experience building and maintaining dashboards, reporting, and performance narratives for organic channels</li>
<li>Comfort partnering with Marketing Operations and Analytics to ensure accurate tracking, attribution, and measurement</li>
<li>Experience working cross-functionally with Content, Web/Engineering, Product Marketing, and Demand Gen</li>
<li>Experience evaluating and implementing new AI tools for content production or SEO workflows to scale editorial content, including work with Claude Code and/or Codex</li>
</ul>
Bonus points
<ul>
<li>Experience in B2B SaaS, vertical SaaS, or multi-location business models</li>
<li>Hands-on experience with AI visibility/citation tracking tools like Peec, Profound, Scrunch, or AirOps</li>
<li>Exposure to emerging AI crawling protocols and formats (llms.txt, plain-markdown pages built for LLM consumption, schema implementation)</li>
<li>Experience with international or multi-region SEO</li>
<li>Experience with Sigma, Looker, and other reporting platforms</li>
</ul>
How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle: $127,500-$152,000 per year; for all other U.S. locations: $110,000-$129,500 per year.&nbsp;In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

SEO/AEO Manager

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
Integrated payments processing is a core component of Boulevard’s industry-leading business management platform. Processing over $3B annually and growing fast, we have ambitious goals for our payments business and are looking for a Risk Analyst to help review and approve merchant applications, monitor customer transactions for potential risk, and handle payments-related customer escalations.&nbsp;
The Risk Analyst II conducts the reviews of new merchants as they are onboarded to ensure compliance with our internal policies, our processors guidelines, card brand rules as well as federal regulations. They also make recommendations for enhancements that will streamline the underwriting process and improve the merchant experience.
What you’ll do here
<ul>
<li>Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules</li>
<li>Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards&nbsp;</li>
<li>Assist in the development of fraud detection &amp; risk management systems and tools, suggesting enhancements as needed</li>
<li>Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits&nbsp;</li>
<li>Manage inquiries and requests from customers, partners, and internal teams</li>
<li>Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters</li>
</ul>
What you’ll need to thrive:
<ul>
<li>High School Diploma minimum, Bachelor's degree preferred</li>
<li>3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management</li>
<li>Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets</li>
<li>Familiarity with merchant processing platforms and applications</li>
<li>Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations</li>
<li>Awareness of PCI compliance</li>
<li>Ability to read and understand credit card processing statements</li>
<li>Strong analytical skills, attention to detail, and research capabilities</li>
<li>Able to research and make decisions on complex merchant-related issues then relay findings</li>
<li>Comfortable reaching out to customers directly via email or phone calls to review merchant application details</li>
<li>Experience with SQL, Tableau or Sigma is a plus</li>
<li>Autonomous work ethic, comfortable in a digitally connected environment</li>
</ul>
How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $101,000 - $119,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to, applicable experience, location, and final leveling.<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Risk Analyst II

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard.
The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with Boulevard customers. As a Customer Success Manager, you will partner closely with our Mid-Market customers- a portfolio of sophisticated, multi-location self-care businesses- to ensure they realize meaningful, ongoing value from our platform.
In this role, you will own a book of business end-to-end, proactively managing account health, renewals, and growth opportunities. You’ll work cross-functionally, share customer insights, and help shape strategies that strengthen the customer experience and support Boulevard’s long-term growth.
What you’ll do here:
<ul>
<li>Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform</li>
<li>Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment</li>
<li>Run structured check-ins, business reviews, and account planning for a Mid-Market book of business</li>
<li>Build and maintain trusted relationships with customer stakeholders across each account</li>
<li>Advocate for customers by surfacing feedback, trends, and risks internally to inform product and cross-functional action</li>
<li>Identify opportunities to boost product adoption and drive upsell/cross-sell within your book</li>
<li>Serve as a go-to resource for newer CSMs on complex account situations and escalations</li>
</ul>
What you'll need to thrive:
<ul>
<li>3+ years managing a Mid-Market book of business, with demonstrated success in retention, renewals, and relationship management; prior experience in the salon, spa, or wellness industry is a plus</li>
<li>Track record of independently managing complex, multi-location accounts with minimal oversight, and translating technical solutions for stakeholders of varying technical depth</li>
<li>Strong business acumen - able to understand customer goals, identify risk early, and prioritize across a diverse, multi-location book of business</li>
<li>Effective EQ - a clear, empathetic communicator who can deliver direct messages while preserving trust and long-term relationships</li>
<li>Comfortable managing competing priorities and evolving processes, executing under ambiguity while holding a high bar for follow-through</li>
<li>Growth mindset - proactively identifies and drives expansion opportunities using customer context, usage data, and sound judgment</li>
<li>Skilled at risk identification and escalation, activating playbooks and internal partners to protect retention</li>
<li>Comfortable analyzing customer metrics and translating insights into clear, data-driven recommendations</li>
<li>Some experience mentoring or informally supporting newer CSMs, or clear interest in growing into that role on the team</li>
</ul>
How we'll take care of you:
Your starting cash compensation for this role is $92,000 + $23,000 OTC, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Customer Success Manager

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come Do The Best Work of Your Life at Boulevard.
Boulevard is the client experience platform purpose-built for salons, spas, medspas, and wellness businesses. More than 5,000 businesses use Boulevard to manage scheduling, payments, marketing, and client relationships — processing over $5 billion in payments annually. We’ve raised $188M in funding and are growing fast, particularly as we expand upmarket into multi-location and franchise operators.
We’re looking for a Staff Data Scientist to build Boulevard’s Product Intelligence function and own its core responsibilities. You have deep and broad experience in as many of these three disciplines 1. Doing the engineering work to build and maintain the tech stack 2. Data analysis and insights on product feature use to support product decisions 3. Using data science approaches like experiment design, measuring experiment results and building models that helps us understand customer behavior and customer product use better. You know what good looks like, you hold yourself and your work to that standard, and you don’t wait to be asked before surfacing what matters.
This role requires someone who is genuinely energized by ambiguity. There is no well-worn path to follow, you’ll be defining the questions, building the infrastructure to answer them, and charting the course forward — often without perfect information. That’s not a warning; for the right person, it’s the whole appeal.
You operate with the mindset of a team builder — creating processes, documenting best practices, and working with the structure and rigor that makes this function scalable from day one.
Key Responsibilities
<ul>
<li>Build Boulevard’s product data foundation - partnering across the Product Development organization to define what needs to be captured and how, and designing the models and the tech stack that translate raw data into clean, reliable and scalable analysis-ready assets in partnership with data engineering</li>
<li>In tight partnership with Product, develop data-driven recommendations that inform strategy and drive action — through engaging narratives, effective data storytelling, and visualizations adapted to the audience, from individual contributors to executive leadership</li>
<li>Build scalable, intuitive and self-serve dashboards that empower teams and stakeholders to independently explore data and make informed strategic decisions; fostering a data-driven culture by educating and enabling stakeholders to interpret data and act on it with confidence. Operationalize product analytics. Connect product analytics to OKRs and business outcomes.</li>
<li>Own deep-dive and exploratory analyses that up-level understanding of customers and their relationship with the product (e.g. funnel analysis, retention curves, cohort behavior, feature adoption) — surface insights proactively and build analytical narratives that support strategic business cases and influence product direction</li>
<li>Be the bridge between product data and the broader organization — ensuring insights actively inform and influence cross-functional decisions and outcomes</li>
<li>Create team processes and analytical workflows that enforce data accuracy and scale as the function grows; advocate for the tooling investments the team requires</li>
<li>Experimentation, design, not just readout. Own the experimentation practice for Product Development — partner with PMs and engineering to design experiments before feature releases (hypothesis, primary and guardrail metrics, unit of randomization, power and duration), then run the analysis and deliver a clear, defensible read on impact. Establish the standards, templates, and Statsig/tooling workflows that make experimentation the default way Boulevard evaluates a feature launch, and be honest about when a clean test isn't possible — designing the best available quasi-experimental read (pilot cohorts, staged rollouts, difference-in-differences, pre/post with controls) instead.</li>
<li>&nbsp;Modeling customer behavior. Apply statistical and machine learning methods to explain and predict customer behavior — propensity and adoption models, retention and churn risk, segmentation and clustering of usage patterns, time-to-value and activation modeling, and driver analysis that separates correlation from cause. Choose the simplest method that answers the question, validate rigorously (holdouts, backtesting, recall/precision trade-offs framed by business cost), and communicate uncertainty as clearly as the point estimate.</li>
<li>&nbsp;Get model output into the workflow. Take models from analysis to production — partner with data engineering to schedule, monitor, and version them, and land the output where it drives action (in-product surfaces, Gainsight, Salesforce, CSM and PM workflows). Own model performance over time, including drift, retraining, and retiring models that stop earning their keep.</li>
</ul>
What You’ll Need to Thrive
Required
<ul>
<li>8+ years of proven experience in data science or product analytics or engineering in a B2B SaaS or high-growth technology environment, with meaningful time spent in early-stage or low data-maturity environments — you’ve built the foundation, not just worked on top of one someone else laid. Act Like an Owner</li>
<li>Fluency with data analysis and BI tools: SQL, analytical tools like Python / Jupyter notebooks, Snowflake, DBT, Sigma for data and reporting pipelines and AWS infrastructure to productionalize analytics / models in a repeatable way; strong proficiency with data modeling. Know Your Sh*t</li>
<li>Direct experience designing and executing product instrumentation strategies — defining event schemas, authoring tracking plans, and ensuring reliable data capture in partnership with product and engineering</li>
<li>Expertise in building dashboards and visualizations using platforms such as Sigma, Looker, Tableau, or similar — with a track record of creating self-serve tools that teams actually use</li>
<li>Significant experience working directly with product managers and leaders — translating data findings into actionable opportunities and tradeoffs that drive strategy and roadmap investment</li>
<li>Demonstrated ability to design and execute deep-dive analyses across the full product lifecycle — including funnel diagnostics, cohort and retention modeling, and behavioral segmentation — translating statistical findings into clear, decision-ready narratives for product and leadership audiences</li>
<li>Deep, hands-on statistical and machine learning expertise applied to customer behavior. Regression and classification, propensity and churn-risk modeling, clustering and behavioral segmentation, survival and time-to-value analysis — with the judgment to reach for the simplest method that answers the question, validate it honestly, and communicate uncertainty as clearly as the estimate. Know Your Sh*t</li>
<li>Proven experience owning experimentation end to end, designing tests before a feature ships (hypothesis, primary and guardrail metrics, randomization unit, power and duration), running the analysis, and delivering a defensible read on impact. Hands-on experience on a platform such as Statsig, Optimizely. Equally important: the causal-inference toolkit and the judgment to use it when a clean A/B test isn't possible. Know Your Sh*t</li>
<li>Ability to build and own your own data pipelines. Production-grade DBT models, transformations, and orchestration in Snowflake, written in code with tests, documentation, and version control. You're self-sufficient from raw event to analysis-ready asset, and you partner with data engineering on platform and scale rather than waiting in their queue. Act Like an Owner</li>
<li>Clear, confident communication with stakeholders at any level — you can build a narrative that lands with a PM or the executive team, and you deliver it with the kind of presence that builds trust. Show Up With Style</li>
<li>High level of ownership with a demonstrated ability to manage projects end-to-end, identify opportunities, navigate ambiguity, and build processes that scale — comfortable thriving in fast-paced, dynamic environments with multiple competing priorities.&nbsp;Make an Impact</li>
<li>Proven track record of partnering cross-functionally and using product data to influence leadership decisions and outcomes — whether shaping go-to-market strategy, informing customer success priorities, or driving alignment across teams; you earn trust by being direct, generous with knowledge, and consistent in how you show up</li>
</ul>
Preferred
<ul>
<li>Experience evaluating or implementing product analytics tooling such as Amplitude, Mixpanel, or similar platforms</li>
</ul>
Why This Role Matters
Boulevard is at an inflection point. We’re scaling upmarket, expanding our product surface, and making bigger bets on where the business goes next. Every one of those bets requires a trusted picture of what’s happening in the product today.
<ul>
<li>Product teams can’t build with conviction without knowing how customers use what we’ve already shipped — that’s you</li>
<li>New launches succeed or fail quietly without the instrumentation and frameworks to measure them — that’s you</li>
<li>The path to stronger ARR runs through understanding which customers get the most value, and why — that’s you</li>
<li>Leadership can’t make the right strategic bets without a reliable, trusted source of truth for product performance — that’s you</li>
</ul>
This is foundational work that compounds. What you build in the first year will shape how Boulevard makes product decisions for the next five.
Compensation
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $164,000 - $205,000 per year. For all other U.S. locations, the anticipated base salary range is $171,400 - $201,800 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Staff Data Scientist

<div class="content-intro">Who is Boulevard? 
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at&nbsp;<a class="css-tgpl01" href="https://www.joinblvd.com/" target="_blank">how we (and YOU) can make that happen</a>.&nbsp;
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through <a class="css-tgpl01" href="https://www.joinblvd.com/about" target="_blank">our story and what we value the most</a>.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.</div>Come do the best work of your life at Boulevard
We are looking for a Support Operations Manager to be the primary owner of operations within the Support organization. In this role you will report to the VP of Revenue Operations as we believe in the power of centralized operations across Sales, Marketing and Customer Experience. You will manage both the day-to-day administration of our tools and processes and the execution of strategic initiatives in partnership with Support leadership.
In this role, you’ll serve as the bridge between Support and Revenue Operations, ensuring alignment across systems, data, and processes. You’ll bring a deep understanding of industry best practices, proactively identify areas for improvement, and implement scalable solutions that empower our Support team to deliver a seamless end-to-end customer experience.
What you'll do here:
<ul>
<li>Own administration and optimization of our Support tech stack (Salesforce, Intercom, Jira), including integrations that enable seamless handoffs, ensuring reliable day-to-day operations while continuously improving system performance.&nbsp;&nbsp;</li>
<li>Execute strategy in partnership with Support leadership, translating business objectives into operational processes, workflows, and tool configurations.</li>
<li>Design and implement flows that sync data from Intercom and Jira back to Salesforce, giving customer-facing teams visibility into customer interactions and reliable reporting.</li>
<li>Design and maintain dashboards in Intercom and Salesforce that measure Support KPIs, and provide high-level and ad hoc reporting/analysis to Support and CX leadership to enable data-driven decisions.</li>
<li>Proactively identify and implement automation, workflow improvements, and tooling enhancements, leveraging AI where it drives measurable impact.</li>
<li>Collaborate closely with Revenue Operations and cross-functional stakeholders with diverse working styles to ensure consistency in data, tooling, and process design, and to build alignment without direct authority.</li>
<li>Support change management, reporting, and Support influx for Boulevard product releases.</li>
<li>Maintain clear documentation of processes and workflows in Confluence, scaling operational knowledge across the team.</li>
</ul>
What you'll need to thrive:
<ul>
<li>3-5+ years of experience in Support Operations, Business Operations, or a similar role in a fast-paced SaaS environment.</li>
<li>Experience supporting senior leaders (Director+) within multi-tiered Support orgs, with an understanding of how tiering structures, escalation paths, and management layers shape operational priorities and decision-making.</li>
<li>Proven expertise administering and optimizing Support Ticketing platforms and AI chat bots. (Salesforce and Intercom or similar are preferred.)</li>
<li>Familiarity with workflow automation tools and integrations across business systems.</li>
<li>Strong analytical skills paired with deep fluency in Support metrics, data, and KPIs (e.g. SLA adherence, CSAT, ticket volume/backlog, resolution time). Comfortable continually monitoring data to surface trends, actionable insights, and operational gaps before they become problems.</li>
<li>Resourcefulness, ability to research problems, and leverage available resources.</li>
<li>Experience presenting on projects, initiatives, and OKRs to cross-functional and senior audiences, translating operational work into clear business impact.</li>
<li>Effective project management skills with experience managing cross-functional initiatives, communicating tradeoffs, mitigating risks, and delivering outcomes.</li>
<li>Comfortable balancing reactive support requests, operational administration, strategic projects, and ad hoc asks while prioritizing based on business impact.</li>
<li>Strong technical aptitude, with the ability to quickly learn new systems, understand how they fit together, and confidently apply that knowledge to solve business problems.</li>
</ul>
Key Attributes:
<ul>
<li>Operational Expert - You understand support operations best practices and know how to implement them effectively.</li>
<li>Hands-on Owner - You're comfortable rolling up your sleeves to configure tools, troubleshoot issues, and keep operations running smoothly.</li>
<li>Relationship Builder - You align closely with Support leadership and RevOps, work effectively across seniority levels and working styles, and build the trust needed to drive progress without direct authority.</li>
<li>Continuous Improver - You proactively identify gaps and bring forward solutions that drive measurable impact.</li>
<li>High Accountability - You act like an owner, hold yourself to high standards, and move with speed and accuracy.</li>
</ul>
How we'll take care of you:<div class="content-conclusion"><h4>How We Take Care of Our Team</h4>
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
<ul>
<li>Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.</li>
<li>Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.</li>
<li>Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.</li>
<li>An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.</li>
<li>100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.</li>
<li>12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.</li>
<li>Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.&nbsp;&nbsp;</li>
<li>Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.&nbsp;</li>
<li>$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.</li>
<li>And other perks like One Medical membership and Employee Assistant Program.</li>
</ul>
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our&nbsp;<a href="https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice">Boulevard Employee &amp; Personnel Privacy Notice</a>.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

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