Carvana is an online platform for buying and selling used cars, founded in 2012. The company has revolutionized the car buying experience by offering a fully online process, including financing, trade-ins, and delivery. Carvana's innovative approach has disrupted the traditional car dealership model and has gained popularity for its convenience and transparency in the car buying process.

carvana

About Carvana
“We believe CVNA is in the early stages of becoming the next U.S. retail category killer.”&nbsp;
– Stephens Investment Bank, Analyst Report, Sept. 2024
Building leading-edge technology has been at the core of Carvana’s strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more.&nbsp;
If you want to grow not just as an Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build:&nbsp;
<ul>
<li>End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps.</li>
<li>AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience.</li>
<li>360° vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques.</li>
<li>The most sophisticated and self-service automotive lending platform in the world.</li>
<li>Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways.</li>
<li>Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards.</li>
<li>Early adoption and customization of AI tools for optimizing our Developer efficiency and experience.</li>
</ul>
And much, much more…
THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN CARMEL (Monday through Friday)
About the team and position
Do you have a natural curiosity to build new technologies? Are you the type of person who taught yourself a new C# or JavaScript library just for fun? If so, join a dynamic team of engineers aimed at bringing the latest in web application development to a whole new way of buying a car. We are a fast-paced team that is focused on performance, scalability, and reliability to provide the best experience to our customers, both internal and external.&nbsp;
What you’ll be doing
<ul>
<li>Contribute to med-large size projects with cross-functional impact&nbsp;</li>
<li>Develop loosely coupled solutions that are scalable, testable, modularized, and reusable</li>
<li>Write clean, scalable, and maintainable code that adheres to best practices</li>
<li>Work with cloud systems, pipelines, and resources</li>
<li>Perform data storage and persistence containers querying using SQL, NoSQL, and caching technologies</li>
<li>Work in a team environment using Agile methodologies</li>
<li>Work with Kafka for real-time data streaming and processing</li>
<li>Use Kubernetes for automating deployment, scaling, and management of applications</li>
<li>Test, troubleshoot, and optimize application components for maximum speed, security, and scalability</li>
<li>Collaborate with cross-functional teams to define and design new features</li>
<li>Stay up-to-date with new technology trends and incorporate them into operations and activities</li>
<li>Explore new technologies, approaches, and participate in bringing software engineering in Carvana to the next level</li>
</ul>
What you should have
<ul>
<li>Bachelor's degree in Computer Science, or similar field from an accredited undergraduate institution required.</li>
<li>2+ years of software development experience, either in C# / .NET Core (GraphQL and RESTful server-side via Web API) stacks and cloud services (Azure: Functions, Service Bus, etc.) OR contemporary JavaScript / TypeScript (ES2015+), React Hooks, Next.js, Nx</li>
<li>Experience working on applications that share common resources</li>
<li>Strong fundamentals in writing effective unit tests</li>
<li>Experience in debugging and troubleshooting web applications, API integrations, and infrastructure</li>
<li>Effective communication and collaboration skills. Carvana developers work closely with diverse teams, requiring great interpersonal skills and a positive attitude</li>
<li>Willingness to learn, improve, and be flexible</li>
</ul>
It would be great if you also had
<ul>
<li>Experience using any cloud platform (AWS, Azure, GCP, RedHat, etc.)</li>
<li>Experience with CosmosDB or other NoSQL databases</li>
<li>Experience using any message queue, such as Kafka or RabbitMQ</li>
<li>Experience writing GraphQL interfaced services</li>
<li>Experience working with authentication and authorization</li>
<li>Experience with integrated monorepo solutions (Nx preferred)</li>
<li>Experience with React Query and state management tools</li>
<li>Familiarity with Storybook and component-driven development</li>
<li>Familiarity with OAuth 2.0, OpenID Connect, and the PKCE authentication flow</li>
<li>Experience integrating native device functionality into browser applications</li>
<li>Comfort in setting up and modifying build and release pipelines for CI/CD</li>
<li>Proficiency with development tools from the Linux command line</li>
</ul>
What we’ll offer in return
<ul>
<li>Competitive salary and Carvana stock compensation</li>
<li>Medical, Dental, and Vision benefits</li>
<li>401K with company match</li>
<li>A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more</li>
<li>A great wellness program to keep you healthy and happy both physically and mentally</li>
<li>Access to opportunities to expand your skill set and share your knowledge with others across the organization</li>
<li>A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development</li>
</ul>
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
<ul>
<li>Must be able to read, write, speak and understand English.</li>
</ul>
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship.
Carvana is an equal employment opportunity employer.&nbsp; All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.&nbsp; Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Software Engineer

Pay Range: $19-$20 hourly
About Us
ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM &amp; more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!&nbsp;<a href="https://vimeo.com/652202630/3ae8c047b6">Get a sneak peek into life at ADESA!</a>
Role and Team
Reporting to the Vehicle Inspection Manager or Lead, this role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs and damage/structural damage.&nbsp; Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses.&nbsp;&nbsp;&nbsp;
Responsibilities
<ul>
<li>Communicate in a professional manner with customer (dealer or consumer)</li>
<li>Resolve any customer inquiries in a friendly, courteous and professional manner; advise management of all complaints or incidents</li>
<li>Ensure internal and external customers receive prompt, efficient and courteous attention</li>
<li>Inspect vehicles for signs of wear, tear, neglect, damage, previous repair or structural damage</li>
<li>Complete inspection of vehicles and ensure adherence to the defined program for the customer.</li>
<li>Capture data accurately on a mobile device, work comfortably with software and technology.</li>
<li>Deliver results in a timely manner</li>
<li>Maintain productivity levels as set forth by management.</li>
<li>Deliver consistent, accurate inspections with minimal rate of errors in accordance with reasonable expectations set forth by management.&nbsp;</li>
<li>Collaborate with Manager and sales team members on customer needs with insights to improve services provided</li>
<li>Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown</li>
<li>Ensure vehicles are in clean condition with radios, seats, mirrors and other convenience items in the same position as when the vehicle arrived&nbsp;&nbsp;</li>
<li>Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection</li>
</ul>
Complete road test if required by contract or inspection typeKeep current on technology updates, new releases and product development
<ul>
<li>Understand the functionality and ability to use tools such as paint meters, OBD scanner etc.</li>
<li>Develop and maintain knowledge and expertise in areas of competitor products&nbsp;</li>
<li>Any other duties assigned by the designated manager</li>
</ul>
Skills and Attributes
<ul>
<li>Critical Thinking / Problem Solving</li>
<li>&nbsp;Ability to enter data on a hand held device</li>
<li>Team player who can collaborate well with multiple departments, customers and vendors</li>
<li>Strong customer service skills</li>
<li>High degree of safety focus</li>
<li>Proven ability to multitask while maintaining attention to detail</li>
<li>Ability to work in a fast-paced environment</li>
<li>Excellent verbal and written communication skills</li>
</ul>
Qualifications
<ul>
<li>High School diploma or GED preferred</li>
<li>1 year automotive&nbsp; experience preferred</li>
<li>Must be 18 years of age and have a valid driver’s license that meets the requirements</li>
<li>Able to safely drive a variety of make/model/sizes of vehicles</li>
<li>Proficiency with computer systems and applications</li>
</ul>
ADESA Values
<ul>
<li>Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.</li>
<li>We’re All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.</li>
<li>There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.</li>
<li>Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.</li>
<li>Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.</li>
<li>Don’t Be a Richard: A simple guiding principle to act appropriately and professionally.</li>
<li>Stay Scrappy: This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.</li>
</ul>
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.&nbsp;
<ul>
<li>The physical activity requirements of the position range from Light to Medium Physical Work.&nbsp;</li>
<ul>
<li>Constant - standing, watching, touching, listening, walking, talking</li>
<li>Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling</li>
<li>Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations</li>
</ul>
<li>Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.&nbsp;</li>
</ul>
Physical Working Conditions
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
&nbsp;
Legal Stuff
Hiring is contingent on passing a complete background check.&nbsp; This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.&nbsp; All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.&nbsp; ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.&nbsp;&nbsp;&nbsp;

Vehicle Inspector

Vehicle Condition Associate I
Pay Range: $19
Position Overview:
This entry level position is responsible for accurately assessing, documenting and maintaining the status and appearance of Carvana’s wholesale inventory. This position is not eligible for visa sponsorship.
What you’ll be doing:
<ul>
<li>Ensure each vehicle is inspected for mechanical, drivability, and cosmetic concerns.</li>
<li>Operate state-of-the-art digital tools to accurately assess exterior and interior condition of Carvana’s wholesale inventory.</li>
<li>Consistently use mobile tools to take multiple images of the assigned vehicles, including photos of any observed damage.</li>
<li>Ensure each vehicle is documented with the correct trim levels and other vehicle features/attributes.</li>
</ul>
&nbsp;
What the Job Requires
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
<ul>
<li>High School Diploma or equivalent is required.</li>
</ul>
<ul>
<li>At least 18&nbsp; years of age.</li>
<li>Valid driver’s license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).</li>
</ul>
<ul>
<li>Ability to use digital devices and mobile applications.</li>
<li>Ability to pay attention to detail.&nbsp;</li>
<li>Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 40 lbs.</li>
<li>Ability to drive frequently.</li>
<li>Ability to work outdoors continuously.</li>
<li>Ability and comfortability to be around fumes or odors that are from vehicles under maintenance.</li>
<li>Ability to work&nbsp; in various weather conditions such as: rain, snow, heat, etc.&nbsp;</li>
</ul>
&nbsp;This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
&nbsp;
&nbsp;

Vehicle Condition Associate I
Pay Range: $21
Position Overview:
This entry level position is responsible for accurately assessing, documenting and maintaining the status and appearance of Carvana’s wholesale inventory. This position is not eligible for visa sponsorship.
What you’ll be doing:
<ul>
<li>Ensure each vehicle is inspected for mechanical, drivability, and cosmetic concerns.</li>
<li>Operate state-of-the-art digital tools to accurately assess exterior and interior condition of Carvana’s wholesale inventory.</li>
<li>Consistently use mobile tools to take multiple images of the assigned vehicles, including photos of any observed damage.</li>
<li>Ensure each vehicle is documented with the correct trim levels and other vehicle features/attributes.</li>
</ul>
&nbsp;
What the Job Requires
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
<ul>
<li>High School Diploma or equivalent is required.</li>
</ul>
<ul>
<li>At least 18&nbsp; years of age.</li>
<li>Valid driver’s license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).</li>
</ul>
<ul>
<li>Ability to use digital devices and mobile applications.</li>
<li>Ability to pay attention to detail.&nbsp;</li>
<li>Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 40 lbs.</li>
<li>Ability to drive frequently.</li>
<li>Ability to work outdoors continuously.</li>
<li>Ability and comfortability to be around fumes or odors that are from vehicles under maintenance.</li>
<li>Ability to work&nbsp; in various weather conditions such as: rain, snow, heat, etc.&nbsp;</li>
</ul>
&nbsp;This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
&nbsp;
&nbsp;

About Carvana&nbsp;
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a&nbsp;hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our&nbsp;customers time and money. Customers can search through thousands of vehicles online, see full&nbsp;360-degree views of both the interior and exterior of the vehicles before deciding to go through the&nbsp;purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our&nbsp;customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.&nbsp;
For more information on Carvana and our mission, sneak a peek at our company introduction video.&nbsp;
About the team and position&nbsp;
Carvana’s Market Operation department is known for its team-oriented, fast-paced environment.&nbsp;We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple&nbsp;projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.&nbsp;
Job Description&nbsp;
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding,&nbsp;team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for&nbsp;someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and&nbsp;proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead&nbsp;works closely with a team of extremely talented Customer Advocates and is responsible for providing&nbsp;vision and development opportunities.&nbsp;
What you’ll be Doing&nbsp;
<ul>
<li>Be a continuous positive force within the market and create strong morale and spirit throughout the team.&nbsp;</li>
<li>Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.&nbsp;</li>
<li>Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.&nbsp;</li>
<li>Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.</li>
<li>Generate and monitor regular reports like a boss and presenting to upper management… also like a boss.&nbsp;</li>
<li>Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.&nbsp;</li>
<li>Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine&nbsp;</li>
<li>Actively look for ways to improve the overall customer and Advocate team experience.&nbsp; </li>
<li>Address and effectively manage complex and sensitive customer-facing issues.&nbsp;</li>
</ul>
What you should have&nbsp;
<ul>
<li>5+ years work experience in a customer facing team environment&nbsp;</li>
<li>3+ years of management experience&nbsp;</li>
<li>Proven history of developing and coaching employees</li>
<li>Prior experience with strategic planning, process improvement, and guiding teams to exceed goals&nbsp;</li>
<li>Excellent interpersonal and leadership skills&nbsp;</li>
<li>Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience&nbsp;</li>
<li>Willingness to work on weekends&nbsp;</li>
<li>Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves&nbsp;</li>
</ul>
It would be great if you also had&nbsp;
<ul>
<li>Bachelor’s Degree</li>
<li>Experience with Salesforce or Tableau</li>
<li>An analytical mind</li>
<li>Experience handling logistics</li>
</ul>
What we’ll offer in return&nbsp;
<ul>
<li>Full-Time Salary Position&nbsp;</li>
<li>Medical, Dental, and Vision benefits&nbsp;</li>
<li>401K with company match&nbsp;</li>
<li>A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more&nbsp;</li>
<li>A great wellness program to keep you healthy and happy both physically and mentally&nbsp;</li>
<li>Access to opportunities to expand your skillset and share your knowledge with others across the organization&nbsp;</li>
<li>A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development&nbsp;</li>
<li>A seat in one of the fastest-growing companies in the country</li>
</ul>
Other requirements&nbsp;
To be able to do your job at Carvana, there are some basic requirements we want to share with you.&nbsp;
<ul>
<li>Must be able to read, write, speak, and understand English.&nbsp;</li>
<li>The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).</li>
<li>Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.&nbsp;</li>
<li>Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.</li>
<li>Frequent driving requires excellent visual activity and manual dexterity.</li>
<li>Requires to work in outdoor weather conditions.</li>
<li>Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.&nbsp;</li>
<li>Frequently communicates with customers and must be able to exchange accurate information</li>
</ul>
* California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia and Wisconsin employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.&nbsp;
Legal stuff&nbsp;
Hiring is contingent on passing a complete background check. This role is not eligible for visa&nbsp;sponsorship.&nbsp;
Carvana is an equal employment opportunity employer. All applicants receive consideration for&nbsp;employment without regard to race, color, religion, gender, sexual orientation, gender identity or&nbsp;expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.&nbsp;
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Team Lead, Market Operations - Beacon NY

About Carvana&nbsp;
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a&nbsp;hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our&nbsp;customers time and money. Customers can search through thousands of vehicles online, see full&nbsp;360-degree views of both the interior and exterior of the vehicles before deciding to go through the&nbsp;purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our&nbsp;customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.&nbsp;
For more information on Carvana and our mission, sneak a peek at our company introduction video.&nbsp;
About the team and position&nbsp;
Carvana’s Market Operation department is known for its team-oriented, fast-paced environment.&nbsp;We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple&nbsp;projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.&nbsp;
Compensation
The compensation for this role is $56k/yr-$70k/yr depending on experience and interview performance.&nbsp;
Job Description&nbsp;
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding,&nbsp;team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for&nbsp;someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and&nbsp;proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead&nbsp;works closely with a team of extremely talented Customer Advocates and is responsible for providing&nbsp;vision and development opportunities.&nbsp;
What you’ll be Doing&nbsp;
<ul>
<li>Be a continuous positive force within the market and create strong morale and spirit throughout the team.&nbsp;</li>
<li>Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.&nbsp;</li>
<li>Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.&nbsp;</li>
<li>Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.</li>
<li>Generate and monitor regular reports like a boss and presenting to upper management… also like a boss.&nbsp;</li>
<li>Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.&nbsp;</li>
<li>Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine&nbsp;</li>
<li>Actively look for ways to improve the overall customer and Advocate team experience.&nbsp; </li>
<li>Address and effectively manage complex and sensitive customer-facing issues.&nbsp;</li>
</ul>
What you should have&nbsp;
<ul>
<li>5+ years work experience in a customer facing team environment&nbsp;</li>
<li>3+ years of management experience&nbsp;</li>
<li>Proven history of developing and coaching employees</li>
<li>Prior experience with strategic planning, process improvement, and guiding teams to exceed goals&nbsp;</li>
<li>Excellent interpersonal and leadership skills&nbsp;</li>
<li>Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience&nbsp;</li>
<li>Willingness to work on weekends&nbsp;</li>
<li>Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves&nbsp;</li>
</ul>
It would be great if you also had&nbsp;
<ul>
<li>Bachelor’s Degree</li>
<li>Experience with Salesforce or Tableau</li>
<li>An analytical mind</li>
<li>Experience handling logistics</li>
</ul>
What we’ll offer in return&nbsp;
<ul>
<li>Full-Time Salary Position&nbsp;</li>
<li>Medical, Dental, and Vision benefits&nbsp;</li>
<li>401K with company match&nbsp;</li>
<li>A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more&nbsp;</li>
<li>A great wellness program to keep you healthy and happy both physically and mentally&nbsp;</li>
<li>Access to opportunities to expand your skillset and share your knowledge with others across the organization&nbsp;</li>
<li>A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development&nbsp;</li>
<li>A seat in one of the fastest-growing companies in the country</li>
</ul>
Other requirements&nbsp;
To be able to do your job at Carvana, there are some basic requirements we want to share with you.&nbsp;
<ul>
<li>Must be able to read, write, speak, and understand English.&nbsp;</li>
<li>The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).</li>
<li>Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.&nbsp;</li>
<li>Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.</li>
<li>Frequent driving requires excellent visual activity and manual dexterity.</li>
<li>Requires to work in outdoor weather conditions.</li>
<li>Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.&nbsp;</li>
<li>Frequently communicates with customers and must be able to exchange accurate information</li>
</ul>
* California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia and Wisconsin employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.&nbsp;
Legal stuff&nbsp;
Hiring is contingent on passing a complete background check. This role is not eligible for visa&nbsp;sponsorship.&nbsp;
Carvana is an equal employment opportunity employer. All applicants receive consideration for&nbsp;employment without regard to race, color, religion, gender, sexual orientation, gender identity or&nbsp;expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.&nbsp;
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Team Lead, Market Operations

About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.&nbsp;
Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.&nbsp;&nbsp;
Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the <a href="https://www.youtube.com/watch?v=93pa9NmlrYc&amp;feature=youtu.be">people that already do</a>.&nbsp;
About the team and position&nbsp;
We are looking for a Senior Project Manager who operates as a strategic advisor rather than a traditional task-tracker. In this highly impactful role, you will drive the execution of complex technical initiatives across our technology organization.
You will act as the engine-optimizer for cross-functional teams, going beyond standard Agile facilitation to shape project strategy and build organizational capacity. As we lean further into the future of work, you will be expected to pioneer the use of AI workflows and develop agents to automate tactical execution to drive operational efficiencies.
This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.
What you’ll be doing&nbsp;
<ul>
<li>Strategic Advising &amp; Business Alignment: Move beyond tracking work to moving metrics. Define project strategies, evaluate opportunity costs, and directly align cross-functional goals with broader business strategy.</li>
<li>AI-Accelerated Execution: Automate the mechanics of project management. Build, implement, and iterate on custom AI-agent workflows to streamline repetitive tasks, analyze technical domains, and pressure-test strategies.</li>
<li>Solution Architecture &amp; Framing: Identify systemic problems within your domain and write&nbsp; strategic briefs to secure stakeholder alignment on recommended solutions.</li>
<li>Advanced Telemetry &amp; Root Cause Analysis: Treat data with intense scrutiny. Dive deep into operational telemetry to move beyond simply reporting metrics; identify "smoking gun" correlations, validate root causes, and propose data-backed systemic fixes.</li>
<li>The Architecture of Influence: Facilitate rigorous reviews, pre-wire stakeholders to align skeptics, and seamlessly communicate at different "altitudes" (from executive leadership to engineering squads).</li>
<li>Mentorship &amp; Capacity Building: Act as a force multiplier. Contribute to our shared organizational knowledge base and provide informal mentorship to mid-level and associate Project Managers to elevate the entire department's execution capabilities.</li>
</ul>
What you should have/know
<ul>
<li>Experience: A minimum of 5+ years of proven experience managing complex projects and leading cross-functional project teams using Agile methodologies.</li>
<li>Strategic &amp; Analytical Thinking: A first-principles thinker who can independently compile comprehensive project plans, anticipate risks, and seamlessly pivot or escalate when necessary.</li>
<li>AI &amp; Automation Mindset: Strong enthusiasm for, and practical experience with, utilizing AI tools (e.g., LLMs, custom GPTs/Agents) to accelerate workflows, analyze complex data, and solve business problems.</li>
<li>Influence Without Authority: Demonstrated ability to build consensus, navigate skepticism, and foster healthy, productive collaboration without relying on formal reporting structures.</li>
<li>High Emotional Intelligence &amp; Resilience: Demonstrated ability to persevere in high-pressure or ambiguous situations. You actively notice and accurately interpret team dynamics, foster psychological safety, and invite healthy criticism.</li>
<li>Exceptional Communication: The ability to bridge the gap between technical and non-technical stakeholders, translating complex engineering challenges into clear business impacts.</li>
<li>A sense of humor! We work hard, but we also like to have fun.&nbsp;</li>
</ul>
It would be great if you also have
<ul>
<li>Proficiency with enterprise Agile project management tools (e.g., JIRA, Github).</li>
<li>Hands-on experience with data analytics and visualization platforms (e.g., Snowflake, Sigma, Tableau) to drive data-informed decisions.</li>
<li>Familiarity with querying languages (like SQL) or basic scripting to support advanced telemetry and AI-driven workflows.</li>
<li>Hands-on experience leveraging advanced AI tools (e.g., Gemini, Claude, GitHub Copilot) or agent development frameworks to automate workflows and solve business problems.</li>
</ul>
What we’ll offer in return
<ul>
<li>Full-Time salary position with a competitive salary and Carvana stock compensation.</li>
<li>Medical, Dental, and Vision benefits.</li>
<li>401K with company match.</li>
<li>A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.</li>
<li>A great wellness program to keep you healthy and happy both physically and mentally.</li>
<li>Access to opportunities to expand your skill set and share your knowledge with others across the organization.</li>
<li>A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.</li>
</ul>
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
<ul>
<li>Must be able to read, write, speak, and understand English.</li>
</ul>
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.&nbsp;
Legal stuff
Hiring is contingent on passing a complete background check.&nbsp; This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer.&nbsp; All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.&nbsp; Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.&nbsp;
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