Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. Dialpad has built groundbreaking and truly unified products, including the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and an AI contact center—all powered by the most advanced communications AI in the world. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

dialpad

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Sr. Software Engineer on the Integrations team, you will lead the design and development of Dialpad’s key native integrations. These integrations enable real-time automation and data transfer between Dialpad and complementary systems, ensuring our mutual customers have a seamless, unified experience. This includes Agentic AI-compatible integrations, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as recruiting, retail, and healthcare.
You will own a functional area or set of related features within Integrations, translating customer and business needs into robust technical solutions. You will help shape the 6-12 month technical direction for your area, break down larger projects into clear deliverables, and solve classes of problems through shared tools, patterns, and processes.
You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders. You will be expected to operate with little guidance, make pragmatic business and technical tradeoffs, and mentor other engineers through design, implementation, code review, debugging, and production support.
This position reports to our Engineering Manager and has the opportunity to be based in our Bangalore office. The position will require a hybrid working arrangement based out of our Bangalore office.
What you’ll do
<ul>
<li>Own the technical design, development, maintenance, and reliability of key native integrations across Dialpad’s Integrations platform.</li>
<li>Build and enhance integrations with systems such as Zendesk, HubSpot, AthenaHealth, Salesforce, Microsoft Teams, Google Workspace, and other customer-critical SaaS platforms.</li>
<li>Lead the delivery of Agentic AI-compatible integrations that help customers automate workflows and connect Dialpad actions with external systems.</li>
<li>Write architectural design and specification documents that clearly describe implementation options, tradeoffs, dependencies, risks, rollout plans, and success metrics.</li>
<li>Develop backend services, APIs, workers, webhooks, data transfer flows, UI components, and automation workflows that scale across a large customer base.</li>
<li>Break down larger projects into smaller deliverables and take responsibility for execution, delivery milestones, and the end-to-end result.</li>
<li>Develop well-tested features with appropriate test hooks, monitoring, and alerting, resulting in low defect reports and healthier customer scenarios.</li>
<li>Design for performance, reliability, debuggability, extensibility, security, privacy, and operational simplicity.</li>
<li>Debug complex production issues across Dialpad services and third-party platforms, then turn those learnings into durable fixes and better team processes.</li>
<li>Write clean, modular, and maintainable code using best practices along with unit tests.</li>
<li>Participate in code and design reviews to ensure quality, maintainability, and scalability.</li>
<li>Provide mentorship and technical guidance to junior engineers.</li>
<li>Assist with emerging Agentic AI technologies and initiatives.</li>
<li>Tech Stack: Python, Vue.js, Redis, Google Cloud, AI (MCP).</li>
</ul>
Skills you’ll bring
<ul>
<li>7+ years of professional experience as a software engineer, or equivalent practical experience.</li>
<li>Experience owning significant backend, full-stack, platform, or integration systems in production, including design, implementation, launch, monitoring, and maintenance.</li>
<li>Experience with at least one object-oriented programming language, especially Python or JavaScript.</li>
<li>Experience building integrations, APIs, webhooks, event-driven systems, distributed systems, or customer-facing platform features.</li>
<li>Strong testing, debugging, and troubleshooting skills, especially across distributed systems and third-party platform boundaries.</li>
<li>Experience with OAuth, permission models, API rate limits, webhooks, event delivery, retries, idempotency, and third-party platform constraints.</li>
<li>Experience with Agile development methodologies.</li>
<li>Effective communication skills, including writing design documents, surfacing risks early, and keeping stakeholders aligned.</li>
<li>Collaborative team player who can work independently and autonomously when needed.</li>
<li>Ability to evaluate multiple technical approaches and explain tradeoffs clearly to technical and non-technical stakeholders.</li>
<li>Pragmatic approach to solving problems while balancing customer impact, engineering quality, delivery timelines, and business goals.</li>
<li>Experience mentoring engineers and raising the quality bar for a team.</li>
<li>Agentic AI experience or strong interest in building AI-compatible product workflows.</li>
<li>Usage of AI coding assistants such as Claude, Gemini, or similar tools for the majority of coding tasks.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sr. Software Engineer (Integrations)

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Software Engineer, you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience. You’ll work closely with customers and customer-facing teams to provide industry-leading calling workflows. On this team, you’ll be participating in an effort to combine traditional hardware solutions with Dialpad’s cutting-edge cloud communication platform. You’ll be contributing directly to high-impact projects that drive critical business strategies.
This position reports to our Hardware Engineering Manager and is a hybrid role, with the opportunity to be based in our Vancouver office.
What you’ll do
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Develop and maintain software solutions and integrations that interface with VoIP devices, including IP phones, SIP adapters, ATA adapters, and DECT base stations.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Design and implement features and improvements for device management, provisioning, activation, and control in the UI.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Troubleshoot production/customer-related issues with devices.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Write and maintain comprehensive unit tests to ensure the robustness of the device integration management software.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Maintain code quality by reviewing peers’ code.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Collaborate with Product Management, Design, and cross-functional engineering teams to understand the requirements and translate them into technical specifications.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Work closely with QA throughout the entire lifecycle of a feature.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Work on self-development and continuous self-improvement to stay up-to-date with the latest technologies in the field.</li>
</ul>
Skills you’ll bring
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Professional experience as a Software Engineer.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Hands-on experience with Python or other relevant structured languages.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience working with both front-end and back-end technologies.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience working with databases.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Expertise in unit testing.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Familiarity with networking protocols (TCP, UDP).</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience with RESTful APIs.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Familiarity with version control systems (Git).</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For exceptional talent based in British Columbia, Canada&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.</div><div class="title">British Columbia, Canada Salary Range</div><div class="pay-range">$175,500&mdash;$218,250 CAD</div></div></div><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sr. Software Engineer (Hardware)

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows.
You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture.
This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office.&nbsp;
What you’ll do
<ul>
<li>Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.</li>
<li>Build &amp; Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.</li>
<li>Mentor &amp; Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.</li>
<li>Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy.</li>
<li>Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."</li>
</ul>
Skills you’ll bring
<ul>
<li>Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.</li>
<li>Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.</li>
<li>Leadership: Ability to lead and grow a small group of engineers.&nbsp;</li>
<li>LLM Platforms: Inference optimization and fine-tuning strategies.</li>
<li>Data &amp; Retrieval: Advanced retrieval systems and memory architectures.</li>
<li>Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.</li>
<li>AI Ops: Evaluation, observability, and safety frameworks for production AI systems.</li>
<li>Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI.</li>
<li>Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems.</li>
<li>Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps.</li>
<li>The 0→1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div>
For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
</div></div><div class="title">California Salary Range</div><div class="pay-range">$224,500&mdash;$251,500 USD</div></div></div><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sr. Software Engineer (Agentic Systems)

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows.
You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture.
This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office.&nbsp;
What you’ll do
<ul>
<li>Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.</li>
<li>Build &amp; Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.</li>
<li>Mentor &amp; Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.</li>
<li>Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy.</li>
<li>Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."</li>
</ul>
Skills you’ll bring
<ul>
<li>Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.</li>
<li>Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.</li>
<li>Leadership: Ability to lead and grow a small group of engineers.&nbsp;</li>
<li>LLM Platforms: Inference optimization and fine-tuning strategies.</li>
<li>Data &amp; Retrieval: Advanced retrieval systems and memory architectures.</li>
<li>Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.</li>
<li>AI Ops: Evaluation, observability, and safety frameworks for production AI systems.</li>
<li>Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI.</li>
<li>Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems.</li>
<li>Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps.</li>
<li>The 0→1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div>
For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
</div></div><div class="title">California Salary Range</div><div class="pay-range">$176,000&mdash;$209,000 USD</div></div></div><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Software Engineer (Agentic Systems)

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.
This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.
What you’ll do
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Define a 1-3 year roadmap/vision for Shared Services.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Write clear and complete architectural design documents that are easily understood by other team members.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Provide estimates on technical resources and requirements necessary to plan and begin projects.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Review technical designs to ensure features/products are well integrated and fully meet business needs.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Continue contributing to fun projects meant to delight users!</li>
</ul>
Skills you’ll bring&nbsp;
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">As an experienced backend-focused software engineer, you drive software delivery &amp; operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong experience working with distributed systems.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong debugging and troubleshooting skills.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong communication and collaboration skills.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience with highly agile and iterative development processes.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience mentoring engineers and helping them grow their skills.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For exceptional talent based in Ontario, Canada&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.</div><div class="title">Ontario Salary Range</div><div class="pay-range">$194,500&mdash;$226,750 CAD</div></div></div><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Staff Software Engineer (Platform)

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Sr. Software Engineer on the Salesforce Integration team, you will primarily contribute to the development of Dialpad’s native Salesforce integration, along with other critical apps. These integrations enable real-time automations and data transfers between Dialpad and key complementary systems, ensuring our mutual customers have a seamless unified experience. You’ll collaborate closely with engineering teammates, product leaders, business leaders, and external stakeholders, with a particular focus on enhancing our Salesforce integration.
This position reports to our Engineering Manager and has the opportunity to be based in our London office. This is a hybrid position with an expectation to be in the office 2-3 times per week.&nbsp;
What you’ll do
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop and maintain Dialpad’s Salesforce integration.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Contribute to the development of other Dialpad integrations.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Write architectural design &amp; specification documents.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop well-tested features with appropriate test hooks, resulting in low defect reports.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Write clean, modular, and maintainable code using best practices, along with unit tests.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Participate in code reviews to ensure code quality, maintainability, and scalability.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist with emerging Agentic AI technologies &amp; initiatives.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Represent the team as a technical expert.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide mentorship &amp; guidance for other engineers on the team.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Tech Stack: Apex, Python, Vue.js, Redis, Google Cloud</li>
</ul>
Skills you'll bring
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">7+ years of professional experience as a Senior Software Engineer.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with at least one major backend programming language, especially Java or Python, and one major frontend programming language, especially Vue or React.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with Agile development methodologies.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Testing, debugging, and troubleshooting skills.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Effective communication skills.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborative &amp; team player, but also able to work independently &amp; autonomously.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pragmatic approach to solving problems while balancing business goals.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience building integrations.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proficiency with ETL data pipelines.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Agentic AI experience.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sr. Integrations Software Engineer (Salesforce)

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role Our AI organization builds, runs, and hosts the models behind our products: custom SLMs, our ASR stack, and the inference infrastructure that serves them in real time. Products like our voice agents and agentic runtime are joint efforts with product engineering — but the models they run on are built here, and this role owns product for exactly that layer. It's a different job from the rest of platform and product engineering: research-driven, eval-heavy, and closer to training data and model behavior than to sprint boards. The standard PM toolkit doesn't cover it. The day-to-day runs on eval reports, latency budgets, and knowing whether a failure is a model problem, a serving problem, or a prompt problem — and without that fluency, even an excellent PM ends up coordinating from the outside instead of deciding from the inside. This is not a role you can do at the API-orchestration level. You need to know how models are built and run, ideally because you've built them.
We're hiring someone who won't have that problem. You've been on the other side of the table — as an AI researcher, applied scientist, or ML/AI engineer — and you've since moved into product, or you're ready to. You don't need a translator between you and the people building the system, and they don't need one between them and you.
<h2>What you'll do</h2>
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own product direction across the full model lifecycle — data, training and adaptation, evaluation, release, production monitoring, and improvement or retirement — for our SLMs, ASR stack, and the real-time inference infrastructure that serves them. Retirement is a real part of that: the leading labs deliberately sunset models to concentrate effort, and we'd rather run a few models well than maintain a legacy model zoo. That's the whole job — not one rotation among many.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own the data strategy underneath it all: acquisition, consent and usage rights, sampling, and annotation. Model quality is decided here before the first training run — get the data model right and every ASR and SLM effort downstream gets simpler and better. On a platform built on customer conversations, consent and rights are foundational, not paperwork.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Turn ambiguous model-quality questions into decisions. "Transcripts got worse this week" is a starting point, not a ticket. You'll define what good means, get it measured, and decide what ships.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Sit inside eval reviews, error analyses, and incident retros as a peer. You should be able to look at a failing conversation trace and form your own hypothesis before the team tells you theirs.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Treat internal teams as customers. The voice agents, agentic runtime, and AI features across the product all run on your stack — product engineering needs model capabilities and latency/cost envelopes they can plan around, and GTM needs a roadmap you won't have to walk back.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Make trade-off calls with real constraints: model quality vs. streaming latency, train vs. fine-tune vs. buy, model size vs. capability, GPU cost vs. what the price point can absorb. These are the daily currency of this role, not edge cases.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Write. Direction memos, decision docs, and specs that engineers actually read. If your best work happens in slide decks, this isn't the right fit.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Release and rollback calls: whether a model ships, against quality bars you define.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The model roadmap and its sequencing — including what gets deprecated and when.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Where data investment goes: acquisition, annotation, and labeling priorities.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">The quality bar itself: what "good enough" means for an ASR or SLM release, and how it's measured.</li>
</ul>
And what you don't own, so there's no bait-and-switch: modeling and architecture choices belong to the engineers and researchers making them, and research bets and headcount are set with you, not by you. If a model regresses in production, accountability lands here first — the authority above is what makes that fair.
<h2>Skills you'll bring</h2>
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">A hands-on track record with models themselves. You've built or run models in production — trained, fine-tuned, served, or optimized them — not just orchestrated APIs around them. Building beats running. Our core work is custom SLMs, ASR, and the inference infrastructure behind them, so experience with speech or with models under real-time constraints counts double. A CS/ML degree alone doesn't count; neither does "worked closely with data scientists."</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">2+ years of product ownership, formally titled or not. You've been accountable for what got built and whether it worked, not just for the backlog.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Fluency across the model and serving stack. You have informed opinions on eval design, when to fine-tune vs. train vs. distill, quantization and serving trade-offs, why WER alone is a lousy ASR metric, and what actually drives real-time inference cost. Opinions you can defend to someone who does this full-time.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Judgment under uncertainty. Model behavior is probabilistic; roadmaps aren't. You can commit to outcomes without pretending the uncertainty away.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Direct communication. You say what you think, change your mind when the evidence says so, and put decisions in writing.</li>
</ul>
<h2>Nice to have</h2>
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Speech experience specifically: training or productionizing ASR/TTS, telephony, streaming latency work.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You've built training data pipelines or run labeling operations — sourcing, sampling, annotation quality, data rights.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You've run inference infrastructure at scale — GPU capacity planning, serving optimization, cost-per-call tuning.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You've built or run an eval harness in production, not just read about them.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience pricing or packaging AI products.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Publications, open-source work, or a technical blog we can read before we talk.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div>
For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
</div></div><div class="title">California Salary Range</div><div class="pay-range">$210,500&mdash;$266,000 USD</div></div></div><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Lead Product Manager

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Commercial Account Executive, you’ll own the entire sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to turn a small-business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.
Dialpad’s Account Executive, Commercial will solve tangible client obstacles by redefining their understanding of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!
Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the entire sales process.
This in-office position reports to our Commercial Sales Manager.
What you’ll do &nbsp;
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own the entire sales process, including working leads and generating pipeline.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Build talk tracks to align with specific client use cases.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap discussions.</li>
</ul>
Skills you’ll bring&nbsp;&nbsp;
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">1-2+ years of sales experience in an ever-changing environment.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience with Salesforce, Outreach, Clari &amp; Highspot.</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Preferred expertise in SaaS Sales.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Account Executive, Commercial

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your Role As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value.
In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers.
The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results.
This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office.
What You’ll Do
<ul>
<li style="font-size: 12pt;">Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets.</li>
<li style="font-size: 12pt;">Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals.</li>
<li style="font-size: 12pt;">Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings.</li>
<li style="font-size: 12pt;">Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth.</li>
<li style="font-size: 12pt;">Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.</li>
</ul>
Skills You’ll Bring
<ul>
<li style="font-size: 12pt;">5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS).</li>
<li style="font-size: 12pt;">Proven track record in achieving sales quotas and managing a sales pipeline.</li>
<li style="font-size: 12pt;">Strong English communication skills.</li>
<li style="font-size: 12pt;">Relationship-building skills to engage channel partners and prospects effectively.</li>
<li style="font-size: 12pt;">Familiarity with Salesforce, Outreach, and other sales enablement tools.</li>
<li style="font-size: 12pt;">High energy, adaptability, and a solution-oriented mindset.</li>
<li style="font-size: 12pt;">Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.</li>
<li style="font-size: 12pt;">Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.</li>
<li style="font-size: 12pt;">Able to work in a HYBRID setup.</li>
<li style="font-size: 12pt;">Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.&nbsp;&nbsp;</li>
<li style="font-size: 12pt;">Excellent internet connectivity required.</li>
</ul><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

Sales Account Executive II, SB

<div class="content-intro">About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.</div>Your role As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.&nbsp;
In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.
This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.
What you’ll do
<ul>
<li>Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.</li>
<li>Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.</li>
<li>Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.</li>
<li>Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.</li>
<li>Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (&lt;15 minutes for PR validation).</li>
<li>Build tooling for LLM observability and debugging, including prompt tracing and response analysis.</li>
<li>Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.</li>
<li>Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).</li>
<li>Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.</li>
<li>Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).</li>
<li>Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.</li>
<li>Mentor engineers and contribute to raising the bar on AI quality engineering practices.</li>
</ul>
What you’ll bring
<ul>
<li>6+ years of experience in software engineering or SDET roles with an emphasis on software development.</li>
<li>Strong programming skills in Python (preferred), Java, or JavaScript.</li>
<li>Experience testing distributed, cloud-native SaaS systems and APIs.</li>
<li>Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.</li>
<li>Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).</li>
<li>Understanding of non-deterministic systems and probabilistic testing approaches.</li>
<li>Experience building test frameworks and scalable automation systems.</li>
<li>Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).</li>
<li>Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).</li>
<li>Strong collaboration skills with the ability to work across distributed teams and time zones.</li>
<li>Bachelor’s degree in Computer Science or equivalent practical experience.</li>
<li>Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.</li>
<li>Frontend: Vue3, React.</li>
<li>AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">For exceptional talent based in Ontario, Canada&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.</div><div class="title">Ontario Salary Range</div><div class="pay-range">$151,000&mdash;$175,000 CAD</div></div></div><div class="content-conclusion">Why Join Dialpad
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</li>
</ul>
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;
&nbsp;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

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