Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. Dialpad has built groundbreaking and truly unified products, including the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and an AI contact center—all powered by the most advanced communications AI in the world. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

dialpad

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleDialpad is seeking a talented and experienced Sr. Backend Engineer to join the growing team on a mission to build a new experience, reporting to the Sr. Engineering Manager, Messaging. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable backend using modern technologies, willing to make an impact while contributing to a cross-functional team. This is a high-impact role that directly represents significant contributions to Dialpad’s revenues and is of particular strategic importance. What you’ll do &nbsp; Create a long-term technical vision for this new backend while defining steps to deliver value in shorter-term phases. Write clear and complete architectural design documents that are easily understood by other team members. Provide estimates on technical resources and requirements necessary to plan and begin development. Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput. Review technical designs to ensure features/products are well-integrated and fully meet business needs. Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery. Perform unit and end-to-end testing. Constantly optimize the architecture for maximum speed and scalability. Ensure that features are shipped on time and with the highest quality. Troubleshoot and debug issues with existing features as needed. Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools. Ensure that features are shipped on time and with the highest quality. Mentor engineers and help them grow their skills, expertise, and technical responsibilities. Continue contributing to fun projects meant to delight users! Skills you’ll bring&nbsp;&nbsp; 8+ years of experience in backend software engineering. Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience. Solid Python experience is required. Strong experience working with Microservices and Serverless Architectures. Experience working with Containerization and Orchestration in the Cloud [Google Cloud Platform is a plus]. Strong knowledge of unit test and integration test frameworks. Good understanding of web technologies such as HTML, CSS, JavaScript, RESTful APIs, and web application frameworks. Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. Experience with highly agile and iterative development processes. Experience with GraphQL is a plus. Experience mentoring engineers and helping them grow their skills. Our Tech Stacks: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. Software Engineer, Backend

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Sr. Software Engineer, you’ll share ownership of the Client Hosts roadmap to build, support, and maintain standard top-level application wrappers running both in browser and native desktop environments. This work is critical in supporting the entire Product Engineering Organization (100+ Engineers). Your impactful work helps improve Dialpad’s customer experience, development overhead, tech debt, and scalability.&nbsp; This position reports to the Sr. Manager of our Connect Team. This position reports to the Engineering Manager, who is based in Bengaluru, and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office. What You’ll Do Define a 1-3 year roadmap/vision that helps realize and expand upon our team charter. Write clear and complete architectural design documents that other team members easily understand. Provide estimates on technical resources and requirements necessary to plan and begin projects. Take responsibility for the execution of the Client Hosts team projects. Assist and drive, as needed, to ensure the team meets its delivery milestones. Develop well-tested features and tools, resulting in low defect reports and faster engineering throughput. Be widely recognized as the technical expert in supporting web clients. Devise elegant solutions to complex engineering problems. Review technical designs to ensure features/tools are well-integrated and fully meet the needs of our product engineering teams. You’ll work on projects such as enterprise-level desktop application installers, native wrappers for web applications, configuring host applications to smoothly integrate and run micro-frontends, complex client-side data management and caching solutions, and much more. Give larger-scale internal demos on new tools that you have completed and explain how they fit into the bigger picture.&nbsp; Continue contributing to fun projects meant to delight! Skills You’ll Bring 7+ years of strong experience in frontend software development. Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience. Strong experience working with standard frontend technologies and the underlying tools that make modern web applications run. Experience with native application installation and VDI support. Experience with introducing new technologies to established systems, along with documentation and educational material. Experience identifying classes of problems and modifying existing or building novel tooling to solve them. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. Experience with highly agile and iterative development processes. Experience mentoring engineers and helping them grow their skills. Our Tech Stack: Vue 3/Pinia, Typescript, Playwright, Vitest, pnpm, Vite, RES, Electron, as well as some interesting proprietary solutions. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. Software Engineer, Frontend

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleDialpad is seeking a talented and experienced Software Engineer to join the Meetings team, which builds best-in-class Meetings applications, reporting to the Meetings Engineering Manager. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, full-stack application using modern technologies, willing to make an impact while contributing to a highly impactful and strategic team. Dialpad’s Meetings team owns end to end meetings experience to deliver impactful and powerful end-user-facing experiences that allow Dialpad customers to make data-driven business decisions in a collaborative way. Meetings happen on the WebRTC stack and are completely cloud-based with no On-Prem requirements for the customers. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, and Engineers specializing in Data Engineering, Data Science, and Telephony. Your roleWe are seeking a talented and experienced Full Stack Engineer who is passionate about building high-quality, scalable web &amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers in advocating for technical initiatives for the team. This position reports to our Engineering Manager, who is based in Bangalore, and has the opportunity to be based in our Bangalore, India office.&nbsp; What you’ll do Develop and maintain web &amp; desktop applications using modern technologies. Write clean, modular, and maintainable code using best practices along with unit tests. Participate in code reviews to ensure code quality, maintainability, and scalability. Ensure features are shipped on time and to the highest quality standards. Take up on-call activities to support and resolve the issues coming from the QA and the Customers Be responsible for deploying the new releases on a weekly release cadence Collaborate with cross-functional teams to build and use common components and practices across Dialpad products Mentor junior engineers and help them grow their skills and expertise. Skills you’ll bring 3-6 years of experience in Full-stack software engineering. Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GCP, or other cloud infrastructures etc. Experience with the usage of Cloud Infrastructure. Experience with building reusable and modular components, both frontend and backend. Experience with mentoring junior engineers and helping them grow their skills. Experience with Agile development methodologies. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Software Engineer, Fullstack (Meetings)

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleDialpad is seeking a talented and experienced Software Engineer to join the Meetings team, which builds best-in-class Meetings applications, reporting to the Meetings Engineering Manager. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable full-stack application using modern technologies and is willing to make an impact while contributing to a highly impactful, strategic team. Dialpad’s Meetings team owns the end-to-end meetings experience, delivering impactful, powerful end-user experiences that enable Dialpad customers to make data-driven business decisions collaboratively. Meetings run on the WebRTC stack and are completely cloud-based, with no on-prem requirements for customers. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, and Engineers specializing in Data Engineering, Data Science, and Telephony. We are seeking a talented and experienced Full Stack Engineer passionate about building high-quality, scalable web and desktop-native applications using modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentoring junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team. This position reports to our Engineering Manager, who is based in Bangalore, and has the opportunity to be based in our Bangalore, India office.&nbsp; What you’ll do Develop and maintain web and desktop applications using modern technologies. Write clean, modular, and maintainable code using best practices along with unit tests. Participate in code reviews to ensure code quality, maintainability, and scalability. Ensure features are shipped on time and to the highest quality standards. Take up on-call activities to support and resolve issues arising from QA and customers. Be responsible for deploying new releases on a weekly release cadence. Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products. Mentor junior engineers and help them grow their skills and expertise. Skills you’ll bring 3-6 years of experience in full-stack software engineering. Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GCP, or other cloud infrastructures. Experience with the usage of cloud infrastructure. Experience with building reusable and modular components, both frontend and backend. Experience with mentoring junior engineers and helping them grow their skills. Experience with Agile development methodologies. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Senior Product Manager, you’ll lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support. From conception to launch, you’ll work closely with Engineering and Design to develop capabilities that shape how Dialpad’s customers provide services to their users (e.g., support, hotlines, etc.). By collaborating with marketing, sales, and CX, you’ll drive adoption and engagement with your product, ultimately helping every business deliver world-class customer experiences. Dialpad powers modern, cloud-based omnichannel customer engagement through agent experiences, supervisor tools, routing, analytics, and quality management, all infused with AI at the core. Your work will help our customers realize measurable improvements in agent efficiency, customer satisfaction, and business scalability.&nbsp;&nbsp; This position reports to our Product Management VP and has the opportunity to be based in our Austin Office. What you’ll do Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters. Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization.&nbsp; Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales. Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day. Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most. Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions. Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise. Balance short-term customer asks with long-term platform scalability and architectural integrity. Monitor the competitive landscape to inform differentiation and positioning. Skills you’ll bring 8+ years of experience building a B2B SaaS product. Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities). Proven ability to lead complex products with multiple stakeholders and dependencies. Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines). Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work. Data-driven mindset with the ability to define KPIs and make informed trade-offs. Excellent communication skills — able to influence without authority and clearly articulate decisions. Comfort operating in ambiguity and driving clarity in fast-evolving environments. Bachelor's degree or equivalent practical experience. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Senior Product Manager, Dialpad Support

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Software Engineer–AI Core, you’ll take key ownership of the development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of open-source technologies. You’ll contribute directly to powering Dialpad’s AI products at scale, working closely alongside the Data Science teams to unleash AI features that work for our customers. This position reports to our Engineering Manager, AI Engineering, and has the opportunity to be based in our Kitchener, Canada office. What you’ll do You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful. You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of Java, C++, and Golang in our stack. You’ll be exposed to open-source software. We employ many open-source technologies to get the job done, and we love to contribute back to those communities. We also maintain open-source codebases for libraries we’ve created ourselves. You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes and RFCs for more major system changes. You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD systems. You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems that are fault-tolerant and highly scalable. You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack. You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams. Skills you’ll bring You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience. You have strong fundamentals in software engineering and computer science. You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent. You have strong experience working with one or more dynamically typed programming languages. You have a strong desire to continuously learn. You enjoy efficient evaluation of a problem space and finding the right tool for the job. You measure &amp; monitor everything, ensuring stability, redundancy, and runtime. You make data-driven decisions - Measure twice, cut once. You enjoy learning from your experiences and sharing your knowledge with your team. You work on diverse problems across different systems. You appreciate code and system maintainability and support continuous improvement. Fluency in English. Bonus points The Python ecosystem. Cloud providers such as Google Cloud Platform or AWS. Git or other version control systems. Relational and/or non-relational database systems, Pub/Sub, Messaging Systems. Building and managing batch or streaming data processing pipelines, ETLs. For exceptional talent based in Ontario, Canada&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.Ontario Pay Transparency Range$107,500&mdash;$129,550 CADWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Software Engineer (AI Core)

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s native Salesforce integration, along with other critical apps. These integrations enable real-time automations and data transfers between Dialpad and key complementary systems, ensuring our mutual customers have a seamless unified experience. You’ll collaborate closely with engineering teammates, product leaders, business leaders, and external stakeholders with a particular focus on enhancing our Salesforce integration. This position reports to our Director of Engineering and has the opportunity to be based in our Bangalore Office. What you’ll do Develop and maintain Dialpad’s Salesforce integration. Contribute to the development of other Dialpad integrations. Write architectural design &amp; specification documents. Develop well-tested features with appropriate test hooks resulting in low defect reports. Write clean, modular, and maintainable code using best practices along with unit tests. Participate in code reviews to ensure code quality, maintainability, and scalability. Tech Stack: Apex, Python, Vue.js, Redis, Google Cloud Assist with emerging Agentic AI technologies &amp; initiatives. Skills you'll bring 5+ years of professional experience as a Software Engineer. Experience with at least one object-oriented programming language, especially Java or Python. Experience with Agile development methodologies. Testing, debugging, and troubleshooting skills. Effective communication skills. Collaborative &amp; team player, but also able to work independently &amp; autonomously. Pragmatic approach to solving problems whilst balancing business goals. Agentic AI experience. AI coding assistants (Claude, Gemini, etc.). Major bonus points for the following Salesforce experience. Apex programming language experience. Experience building integrations. Proficiency with ETL data pipelines. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Software Engineer (Integrations)

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleWe are seeking a talented and experienced Senior Software Engineer who is passionate about building high-quality, scalable web &amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team. This position reports to our Engineering Manager, who is based in London, and is looking for someone to join the team in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.&nbsp; What you’ll do&nbsp; Develop and maintain Dialpad's web &amp; desktop applications using modern technologies. Write clear and complete architectural design documents that other team members can easily understand. Provide estimates on technical resources and requirements necessary to plan and begin projects. Develop and maintain the WFM web application and services using modern technologies. Write clean, modular, and maintainable code using best practices along with unit tests. Participate in code reviews to ensure code quality, maintainability, and scalability. Ensure that features are shipped on time and with the highest quality. Take on-call activities to support and resolve issues arising from QA and customers. Be responsible for deploying new releases on a weekly release cadence. Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products. Mentor junior engineers and help them grow their skills and expertise. Skills you’ll bring&nbsp; 8+ years of experience in software engineering. Strong experience with Python/TypeScript or other languages, Vue/React, Node.js, HTML, CSS, JavaScript, GraphQL, and cloud infrastructures [Google Cloud Platform is a plus]. Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them. Experience with databases, SQL/NoSQL. Experience with building reusable and modular components, both frontend and backend. Experience with mentoring junior engineers and helping them grow their skills. Experience with highly agile and iterative development processes. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. Software Engineer

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs.&nbsp; You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture. This position reports to our Engineering Manager and has the opportunity to be based in our Kitchener Office.&nbsp; You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well-designed, long-term solution that saves everyone time in the long run. What you’ll do You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base. Build reusable, well defined APIs that are consumed in product code. Monitor for performance and accuracy of how we bill our customers. Build automated tools to enable our customers and support teams to perform self-service billing operations. You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs. You will identify classes of problems across the system and come up with solutions in the form of a&nbsp; long term engineering roadmap Mentor new hires to help the team grow. Skills you’ll bring You bring inquisitiveness to your work and a background with critical stable systems of scale. You are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements. Bachelor's degree in Computer Science or equivalent practical experience. Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining Deep experience with cloud-deployed solutions&nbsp; Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc.&nbsp; Experience designing backends based on microservices architecture. For exceptional talent based in Ontario, Canada&nbsp;the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.Ontario Pay Transparency Range$146,550&mdash;$169,725 CADWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Sr. Software Engineer (Billing)

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleWe are seeking an experienced and ambitious Full Stack Software Engineer who is passionate about building high-quality, high-scale web and desktop-native applications using modern frontend and backend technologies. You will take end-to-end ownership of significant features, drive architectural decisions, tackle complex technical hurdles, and ensure high code quality. You will proactively collaborate with Product Managers and cross-functional partners to advocate for technical initiatives that improve team efficiency, system stability, and long-term maintainability. This position reports to our Engineering Director, who is based in North America, and is seeking someone to join the team at our Buenos Aires, Argentina office. What you’ll do Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications. Write clean, modular, and maintainable code using best practices along with unit &amp; integration tests. Participate in code reviews to ensure code quality, maintainability, and scalability. Ensure that features are shipped on time and with the highest quality. Participate in a rotating team on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience. Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products. Skills you’ll bring 5+ years of professional experience in Full-Stack Software Engineering. Strong experience with Python, JAVA, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures. Practical experience designing, deploying, and optimizing solutions leveraging serverless computing, microservices, and event-driven architectures. Proficiency with both SQL and NoSQL databases. Experience with building reusable and modular components for both frontend and backend. Bachelor's degree in Computer Science or equivalent practical experience. Proven ability to design, build, launch, and maintain at least two large-scale production systems. Experience with Agile development methodologies. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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