Five9, Inc., together with its subsidiaries, provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales, and marketing functions. Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, website, social media, click-to-call, callback, and mobile channels, as well as through APIs; and provides natural language processing and automatic speech recognition solutions. The company serves customers in various industries comprising banking and financial services, business process outsourcers, consumer, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.

five9

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>Senior Software Engineer in AI - Front End React/Redux, Java
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence. Five9 has led the charge with its Genius AI platform. Five9 offers a high-energy environment with lots of room for personal and professional growth. Our innovative AI team is seeking a talented and experienced Senior Full Stack Software Engineer to join our Voice of Customer (VOC) team. AI experience is required for this role - you will work hands-on with AI technologies from vendors like Azure, OpenAI, Google, Databricks, IBM, and Amazon, and continue to build on some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.
&nbsp;
Voice of Customer (VOC) is Five9’s AI-powered customer insights product. Every day, contact centers handle enormous volumes of voice and chat conversations that hold the clearest signal about what customers actually want - and almost none of it gets read. VOC applies AI to those conversations at scale to surface why customers are reaching out, how those reasons cluster and shift over time, and where the business should act. The result is a set of insights and analytics that CX and operations leaders use to make decisions, with the ability to trace any insight back to the conversations behind it.
&nbsp;
Key Responsibilities:
<ul>
<li>Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework.</li>
<li>Build the customer-facing insights experience for VOC - interactive dashboards, charts, and drill-down views over AI-generated insights.</li>
<li>Be part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCP.</li>
<li>Participate and contribute to requirements analysis and grooming.</li>
<li>Understand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operability.</li>
<li>Ability to build custom widgets for dashboards developed using Google Looker Studio plugins is a plus, but not required.</li>
<li>Document and communicate clearly architecture and implementation solutions.</li>
<li>Have ownership of your code in production, including on-call, troubleshooting.</li>
</ul>
&nbsp;
Key Skills:
<ul>
<li>5+ years software development experience (mandatory).</li>
<li>React/Redux focus.</li>
<li>Highly proficient in JavaScript and Java.</li>
<li>Hands-on experience building AI-powered product interfaces - presenting model output to users and supporting human review and correction of it.</li>
<li>Experience building data-heavy or analytics interfaces - charts, dashboards, filtering, and large result sets.</li>
<li>Experience with PaaS hosted relational and no-SQL databases.</li>
<li>Desirable, but not required, experience with custom widget development using Google Looker Studio.</li>
<li>Experience in operational code ownership - on-call, troubleshooting, uptime.</li>
<li>Experience in applying modern UI design patterns and separating concerns in a distributed system.</li>
<li>Familiarity with vibe coding using different AI tools like Claude Code.</li>
<li>Must have experience working within an Agile/Scrum team.</li>
<li>Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.</li>
<li>Strong pro-active communication skills, both verbal and written.</li>
<li>AI skills in speech recognition and natural language processing are a plus but not required.</li>
<li>Experience in contact center software is a plus but not required.</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Senior Software Engineer in AI - FrontEnd React/Redux, Java

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>To complement our rapid growth, we are actively looking for a Senior Software Engineer – Platform with experience working on Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.
&nbsp;
Key Responsibilities:
<ul>
<li>Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.</li>
<li>You will play a critical role in developing a highly-available, highly-scalable and reliable microservices.</li>
<li>You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.</li>
<li>Gain deep application-level knowledge of existing systems as well as contributing to their overall design.</li>
<li>Dive deep into the software stack to troubleshoot and provide production support as needed.</li>
<li>Work with a team of peers, share a passion for what they’re creating and pull your own weight.</li>
</ul>
&nbsp;
Required skills:
<ul>
<li>5+ years of software development experience as part of a Java development team using Spring Framework.</li>
<li>Experience with designing and building highly available and scalable applications.</li>
<li>Good understanding of private and public cloud design considerations and limitations in the areas of virtualization and global infrastructure, distributed systems, load balancing and networking, event processing, massive data storage and security.</li>
<li>Bachelor's degree in an engineering field.</li>
</ul>
&nbsp;
Desired skills:
<ul>
<li>3+ years with Cloud Platform (AWS, Azure, GCP as plus) and Spring Cloud.</li>
<li>Experience and hands on skills with GCP Products such as Google Big Query, Cloud Storage, Cloud Functions, Pub/Sub, App Engine, Cloud SQL.</li>
<li>Experience and hands on skills with Docker, Kubernetes.</li>
<li>Hands on experience working as part of a Continuous Delivery team who continuously develop, test, deploy and manage production applications on Google Cloud Platform.</li>
<li>An advanced degree in an engineering or a business discipline is highly desirable.</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Senior Software Engineer

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>As part of the Cloud Platform Engineering team, you will be building Five9’s next generation, cutting-edge Modern SaaS platform.&nbsp;An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. 
Key Responsibilities:
<ul>
<li>Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions.</li>
<li>Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications.</li>
<li>Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas.</li>
<li>Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs.</li>
<li>Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end.</li>
<li>Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA.</li>
<li>Design, and build secure, highly scalable, enterprise grade platform services.</li>
<li>Document and communicate clearly of architecture and implementation solutions.</li>
<li>Work closely with product managers, architects, testers, and development teams.</li>
<li>Troubleshoot and support current Cloud platform in production.</li>
<li>Can mentor and displays emotional intelligence.</li>
<li>Expertise to Debug &amp; Support Production issues.</li>
</ul>
&nbsp;
Key Qualifications:
<ul>
<li>9+ years of professional DevOps / production operations experience.</li>
<li>5+ years of Cloud Native application delivery experience.</li>
<li>Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.</li>
<li>Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).</li>
<li>Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM).</li>
<li>Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation.</li>
<li>Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery.</li>
<li>Advanced knowledge of Linux based systems and runtimes.</li>
<li>Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc.</li>
<li>Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.</li>
<li>DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle.</li>
<li>Experience working with at least 1 or more Cloud Provider automation tools.</li>
<li>You understand what it takes to run mission critical software in production.</li>
<li>Ability to prioritize tasks, work both independently and collaboratively in an agile environment.</li>
</ul>
&nbsp;
Benefits:
<ul>
<li>Five9 Shares</li>
<li>Bonus Scheme</li>
<li>10% Flex Benefit</li>
<li>Meal Allowance</li>
<li>Medical Insurance</li>
<li>Life Insurance&nbsp;</li>
<li>25 day Annual Leave + Public Holidays</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Staff Software Engineer - DevOps

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>Join us in bringing joy to customer experience. Engineering Operations keeps the systems that plan and track our engineering work running and connected. We are hiring a Systems Integration Engineer to write the code that links those systems, so leaders see the same numbers wherever they look and nobody rebuilds a status report by hand. 
About the role Roadmap items sit in one tool and delivery work sits in another. Status reports get rebuilt every quarter. You will build the integrations that move this data on its own and keep it consistent. The code serves a purpose. Our leaders use this data to decide where engineering capacity goes, which commitments are at risk, and what to stop doing. You will know which decision each integration supports and who makes it. If you can’t say, we shouldn’t build it yet. You will work with engineering operations managers, engineering leaders, and tool administrators. This role has no direct reports. You own the integrations and answer for whether they work and whether people use them. 
Key responsibilities
<ul>
<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:2772217,&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Write the code that connects the systems Engineering Operations depends on. This means Python that calls APIs, parses responses, handles failures, and runs on a schedule or on events. No-code rules and workflow builders are not part of the job.</li>
<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:2772217,&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Maintain the model that links roadmap items to delivery work, and fix mismatches when they appear, escalating design changes to a senior engineer.</li>
<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:2772217,&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Ask what decision a request supports before you build it, and raise requests to automate reports nobody acts on.</li>
<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:2772217,&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Monitor integrations, fix failures, and update the runbook so someone else can fix them next time.</li>
<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:2772217,&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Build and maintain the automated feeds behind OKR, QBR, and capacity reporting, and cut the manual steps that produce them.</li>
<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:2772217,&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Support reviews of new tools and connectors by gathering information on cost to run and impact on the people who use them.</li>
<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:2772217,&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Document how each integration works and what data it moves.</li>
<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{&quot;335551500&quot;:2772217,&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Help engineering operations team members use the tooling without breaking the data.&nbsp;</li>
</ul>
&nbsp;
Requirements
<ul>
<li>2 to 4 years of experience building software that integrates systems, not configuring them.</li>
<li>Python you can write and debug on your own. You have shipped scripts or services that other people depend on, and you can show the code.</li>
<li>Working experience with REST APIs. You have handled authentication, pagination, rate limits, and retries, and you are learning how to handle partial failures.</li>
<li>At least one integration between two systems that weren’t designed to work together, where you mapped mismatched data models.</li>
<li>Working knowledge of the Jira or Confluence API and permission model, or a comparable work management platform.</li>
<li>Business sense. You can explain why the company is investing in a system, what the people using it are trying to get done, and when the honest answer is that it isn’t worth building.</li>
<li>Clear communication. You can explain a data problem to an engineering operations manager and a technical tradeoff to an engineering director.</li>
<li>A habit of writing down how things work.</li>
</ul>
&nbsp;
Preferred
<ul>
<li>Experience working in an AI-driven development lifecycle (AI-DLC), meaning you use AI coding tools as a collaborator, review what they produce, and can tell good, generated code from code that only looks right.</li>
<li>Experience with webhooks, queues, or event-driven integrations.</li>
<li>Experience with a BI or reporting tool.</li>
<li>Background in an engineering operations or program team.</li>
</ul>
&nbsp;
What success looks like
<ul>
<li>Quarterly reports come straight from the systems with no manual rework.</li>
<li>Monitoring finds integration failures before users do.</li>
<li>You can name the decision each integration supports, and you retire the ones nobody uses.</li>
<li>A new engineering operations manager can learn the tooling from the documentation.</li>
</ul>
Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia.&nbsp; Candidates who reside within those municipalities would be required to work in-office 3 days a week.&nbsp;
&nbsp;
Benefits:
<ul>
<li>Five9 Shares</li>
<li>Bonus Scheme</li>
<li>10% Flex Benefit</li>
<li>Meal Allowance</li>
<li>Medical Insurance</li>
<li>Life Insurance&nbsp;</li>
<li>25 day Annual Leave + Public Holidays</li>
</ul>
&nbsp;<div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Systems Integration Engineer II

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>About the Role
The Lead, Support Enablement plays a proactive role in technical engagement for high-priority managed accounts. As a customer advocate and a key link between Technical Support and managed accounts, the SEL provides visibility into complex issues, coordinates cross-functional efforts, manages risk, and helps drive effective outcomes and customer satisfaction. The SEL does not take over technical support cases or perform technical investigations; instead, the role facilitates collaboration, monitors case progression, and keeps actions and communications aligned with customer priorities.
Key Responsibilities
<ul>
<li>
Strategic Case Management and Oversight: Coordinate case progression across internal stakeholders; monitor open cases for SLA risks, customer dissatisfaction, stalled progress, and recurring trends; guide Support Supervisors, Agents, and Engineers to align investigations with customer priorities; maintain visibility of owners, action plans, blockers, and next steps.
</li>
<li>
Proactive Issue Mitigation: Identify recurring patterns and systemic issues across managed accounts; partner with Support and technical teams to explore root causes and recommend longer-term improvements; conduct account health checks and track emerging risks.
</li>
<li>
Escalation Management and Customer Advocacy: Coordinate critical escalations and develop clear, fact-based narratives; serve as liaison during sensitive or executive escalations; provide structured customer updates and set realistic expectations; relay customer pain points to internal teams.
</li>
<li>
Cross-Functional Collaboration: Partner with Support Supervisors, TAC, Product, Engineering, CSMs, TAMs, and other stakeholders; facilitate internal coordination, including Slack communication for managed domains, and clarify ownership and follow-through.
</li>
<li>
Account Enablement, Documentation, and Reporting: Lead account discovery to understand customer context, technology usage, integrations, and key contacts; maintain documentation in Salesforce, Monday.com, CSI, and Looker as applicable; define engagement intensity (Red, Orange, Yellow, Green); track escalation resolution efficiency, proactive case reduction, and SLA compliance; prepare timely account and case reports.
</li>
</ul>
&nbsp;
Qualifications and Requirements
<ul>
<li>
At least 4 years of experience in Technical Support, Customer Enablement, Escalation Management, Customer Success, Technical Account Management, Service Delivery, or a related customer-facing role.
</li>
<li>
Experience managing escalations and coordinating case lifecycles in a SaaS, cloud communications, contact center technology, or comparable enterprise technology environment.
</li>
<li>
Strong organization and ability to manage multiple accounts, complex issues, and competing priorities.
</li>
<li>
Excellent written and verbal communication, including senior-stakeholder engagement and explaining technical issues to varied audiences.
</li>
<li>
Demonstrated cross-functional coordination, clear action planning, and follow-through.
</li>
<li>
Strong analytical, critical-thinking, and problem-solving skills, including identifying technical trends and support gaps.
</li>
<li>
High attention to detail, sound judgment, ownership, and experience with case management, CRM, collaboration, and reporting tools.
</li>
<li>
Preferred: Familiarity with Five9 components (voice, digital channels, APIs, CRM connectors); working knowledge of Salesforce, Monday.com, Slack, Looker, and Jira; knowledge of SLAs, incident management, prioritization, and support metrics; enterprise customer experience; ITIL Foundation or relevant certifications.
</li>
</ul>
&nbsp;
What Success Looks Like
<ul>
<li>
Managed accounts have clear visibility into case status, risks, owners, and next steps.
</li>
<li>
Complex and escalated cases maintain momentum through consistent coordination and follow-up.
</li>
<li>
Potential SLA risks, recurring issues, and customer concerns are identified and raised proactively.
</li>
<li>
Customers and internal stakeholders receive timely, accurate, structured communications.
</li>
<li>
Account discovery and documentation enable informed, personalized engagement.
</li>
<li>
Reporting provides useful insight into account health, escalation outcomes, and improvement opportunities.
</li>
</ul>
&nbsp;
Work Location: This role is fully remote for candidates who reside outside a driving distance of 20-kilometers of our office.&nbsp; Candidates who reside within 20-kilometers driving distance of our office would be required to work in-office 2 days a week.&nbsp;
<hr>
Company Benefits
<ul>
<li>Company stocks</li>
<li>Annual merit increase based on performance</li>
<li>15% night shift differential pay</li>
<li>Paid Leave with Cash Conversion</li>
<li>HMO with free dependents</li>
<li>Retirement Plan</li>
<li>Life Insurance</li>
<li>While on work from home setup: Internet and meal allowance are provided</li>
<li>Employee Assistance Program for mental and social well-being</li>
<li>Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th&nbsp;month pay, Solo parent leave, Special leave for women)</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Support Enablement Lead

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>The Engineering Operations Manager owns the tools, processes, and integrations that support the Product Engineering and Technical Program Management organization. The role is shifting from tool administration toward engineering productivity and operations: reducing friction in engineering workflows, building the integrations and AI-assisted SDLC tooling that make that possible, and serving as the technical lead for junior team members working in that space. The ideal candidate is a fully competent, independent technical contributor who can also mentor less experienced colleagues. They are comfortable learning new technologies, building integrations, evaluating AI-assisted output critically, and driving adoption of better ways of working across diverse teams. Responsibilities
<ul>
<li>Apply business, domain, and technical acumen to ensure understand Five9’s business objectives, products, development processes, cloud operations processes and release management processes.</li>
<li>Migrate existing Engineering Processes and Tools of an acquired company to Five9 Processes and tools, including Azure to Jira, with minimal disruption.</li>
<li>Manage the primary applications used by Product Engineering including Jira, Confluence, Looker and Jellyfish, as well as any new applications.</li>
<li>Standardize use of applications as much as possible between the acquired company and Five9.</li>
<li>View existing processes with a goal towards increasing automation</li>
<li>Partner with teams across the company to understand their processes and how software tools can simplify those processes.</li>
</ul>
 Responsibilities
<ul>
<li>Typically has a bachelor’s degree in computer science or similar study with 2+ years related work.</li>
<li>Ability to work with many different roles within the Product Engineering and Product Management organizations across the acquired company and other Five9 Groups to provide unified tools and processes that meet their disparate needs.</li>
<li>Experience in administering multiple Project Management Tools such as Jira, Monday, Azure and others.</li>
<li>Excellent verbal and written communication skills with ability to present information, status, and issues in a clear and concise manner.</li>
<li>Strong problem-solving and analytical skills.</li>
<li>High degree of flexibility, independence, initiative, and detail orientation.</li>
</ul>
 Bonus Points
<ul>
<li>Scripting experience</li>
<li>mySQL experience</li>
<li>Familiarity with Agile Processes</li>
</ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Engineering Operations Manager

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>Five9 is looking for a proactive, detail-oriented Webinar Coordinator to coordinate, produce, and deliver live and simu-live webinars that engage our prospects, customers, and partners. You will support the full webinar lifecycle, from setup and registration through live production, follow-up, and reporting, using Zoom Webinars and Zuddl.
As part of the Demand Generation team, you will work closely with Sales, Product Marketing, Customer Marketing, and Creative to deliver smooth, professional events in a fast-paced cloud contact center environment. You will also collaborate with team members on integrated campaigns and account-based marketing (ABM) programs.
This is a highly hands-on role ideal for someone who excels at turning data into action, managing digital systems, and ensuring flawless execution across a complex digital marketing ecosystem.
<h2>Key Responsibilities</h2>
Webinar Production &amp; Execution
<ul>
<li>Coordinate end-to-end logistics for live and simu-live webinars in Zoom Webinars and Zuddl.</li>
<li>Manage setup and configuration, branding, registration pages and links, polls, Q&amp;A, chat, and recordings.</li>
<li>Schedule and run rehearsals and tech checks; coordinate speakers, presenters, and internal stakeholders, including run-of-show.</li>
<li>Act as host and moderator during live sessions, monitor audio, video, and slides, and troubleshoot technical issues in real time.</li>
</ul>
Marketing Operations &amp; Communications
<ul>
<li>Build, test, and deploy invitations, registration confirmations, reminders, and follow-up emails through marketing automation (Marketo).</li>
<li>Work with marketing managers to align messaging, creative assets, and target audience segmentation.</li>
<li>Make sure registration and attendance data flows accurately into Marketo and Salesforce, and support lead handoff to Sales.</li>
</ul>
Cross-Functional Coordination
<ul>
<li>Partner with Sales, Product Marketing, Customer Marketing, and Creative to deliver assets on time and keep promotion timelines accurate.</li>
<li>Plan ahead and keep the webinar calendar updated for the following 3 months; execute the planned webinars on schedule. Maintain checklists, templates, and process documentation.</li>
</ul>
Post-Webinar
<ul>
<li>Publish recordings and post-event assets promptly to Five9 channels.</li>
<li>Track and analyze registrations, attendance, engagement, and conversion; produce post-event reports for internal stakeholders and recommend improvements.</li>
<li>Keep up with new features in webinar and event platforms and suggest ways to improve the attendee experience.</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Experience coordinating, producing, or supporting webinars or virtual events.</li>
<li>Working knowledge of Zoom Webinars (setup, hosting, polls, Q&amp;A, reporting, recordings).</li>
<li>Familiarity with Zuddl or a similar virtual event platform (ON24, Goldcast, BigMarker, Webex, or similar).</li>
<li>Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent experience.</li>
<li>Excellent organizational skills and the ability to manage multiple events and tasks at once.</li>
<li>Strong written and verbal communication; comfortable working with presenters and executives.</li>
<li>Calm and resourceful when handling live technical issues.</li>
<li>Tech-savvy and eager to learn new platforms and tools.</li>
<li>Able to thrive in a fast-paced, collaborative, remote-friendly environment.</li>
</ul>
<h2>Nice to Have (Not Required)</h2>
<ul>
<li>Experience with Salesforce (campaigns, campaign members, lead and contact records).</li>
<li>Experience with Marketo (programs, smart campaigns, forms, landing pages).</li>
<li>Experience with email marketing, including building, testing, sending, and reading performance reports.</li>
<li>Exposure to B2B marketing, digital advertising, or SaaS environments.</li>
<li>Basic graphic design, audio, or video editing skills (Adobe Creative Suite, Canva, or similar).</li>
</ul>
&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.&nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.&nbsp;
<hr>
&nbsp;
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
<ul>
<li>Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.</li>
<li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.</li>
<li>Generous employee stock purchase plan.</li>
<li>Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.</li>
</ul>
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.</div><div class="title">The US base salary range for this role is below. </div><div class="pay-range">$43,500&mdash;$108,100 USD</div></div></div><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Digital Marketing Coordinator

Partner Marketing Manager

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div>&nbsp;
Five9, a leader in cloud contact center software, is actively searching for a highly professional, self-motivated Executive Assistant to support at an SVP level. This individual will provide support for the HR team partnering closely with organizational leaders ranging from Finance, Sales, Marketing and other business units in a fast-paced, challenging environment.&nbsp;
The ideal candidate will be a strong brand ambassador, self-motivated, organized, and confident in their abilities as a professional team member. They will proactively engage in a fast-paced environment with a cross-functional team to learn the business and master the expectations of the role. They will possess sound judgment and will be able to keep a firm grasp of the corporation’s ever-evolving goals, charters, priorities, key players, timelines, and needs.
For more information on Five9 visit&nbsp;<a href="http://www.five9.com/">www.five9.com</a>.
Key Responsibilities:
<ul>
<li>Partner closely with principal and key staff members to align team priorities</li>
<li>Heavy calendar management</li>
<li>Be an active participant of the cross-functional administrative team</li>
<li>Validate, coordinate, and prep travel and executive meetings (including light catering)</li>
<li>Attend staff meetings, track agendas, actions items, and goals to keep the team on course</li>
<li>Prepare and edit correspondence, communications, briefs, presentations and other documents</li>
<li>Conduct research, collect and analyze data to prepare reports and documents</li>
<li>Organize team events</li>
<li>Manage procurement, expense reports, travel, and other approvals in a timely manner</li>
<li>Co-ordinate and support aspects of project-based work including site management, budget, recruitment, and new employee on-boarding</li>
<li>Regularly review operating practices and implement improvements</li>
<li>Master a flexible work-style, leveraging business messaging applications, video conferencing, and multiple office locations</li>
<li>Participate in EA team PTO coverage approach</li>
<li>Participate in special projects to support the SVP, HR</li>
</ul>
Key Competencies
<ul>
<li>Business Partnership</li>
<li>Effective Communication</li>
<li>Time Management &amp; Organization</li>
<li>Teamwork &amp; Leadership</li>
<li>Tech Savvy</li>
<li>Agile Collaboration</li>
</ul>
Experience:
<ul>
<li>5+ years of experience providing support at a SVP or above level, with a demonstrated strong performance and 2 or more executive references</li>
<li>Bachelor’s Degree strongly preferred. Would consider related experience in lieu of a degree</li>
<li>Excellent business acumen and ability to exercise tact, sound judgment and prioritization</li>
<li>Able to observe and maintain the utmost confidentiality</li>
<li>Experience working with a publicly traded company preferred</li>
<li>Excellent technical skills and advanced-level MS Suite proficiency</li>
<li>Strong knowledge of Slack and other collaboration tools</li>
<li>Knowledge of standard executive office administrative practices and procedures</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.&nbsp; For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.&nbsp;
<hr>
&nbsp;
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.&nbsp; Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
<ul>
<li>Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short &amp; Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.</li>
<li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.</li>
<li>Generous employee stock purchase plan.</li>
<li>Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.</li>
</ul>
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.</div><div class="title">The US base salary range for this role is below. </div><div class="pay-range">$65,100&mdash;$181,400 USD</div></div></div><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

Executive Assistant

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;">
Join us in bringing joy to customer experience. &nbsp;Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. &nbsp;&nbsp;
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.&nbsp;</div><div>
About the role
As a Senior Quality Engineer, you’ll join the Core Software Quality Engineering organization and help ensure every Five9 release is reliable. You’ll work in a delivery team that owns an end-to-end, complex backend solution. You’ll build and maintain automated tests for our web frontend and REST APIs, and help modernize the Python-based framework behind them.
&nbsp;
What you’ll do
<ul>
<li>Design, write, and maintain end-to-end automated tests for the Five9 Virtual Contact Center application as part of a delivery team.</li>
<li>Analyze test results using framework and product logs, and investigate failures down to root cause.</li>
<li>Extend and support the Python automation framework, and build internal tools that make testing faster and more reliable.</li>
<li>Modernize the framework by improving CI/CD integration, parallel execution, and stability, and by reducing flaky tests.</li>
<li>Identify weak points in existing automated flows, fix them, and track their efficiency over time.</li>
<li>Partner with Development, DevOps, and TechOps to align automation priorities with company strategy.</li>
<li>Take part in Agile ceremonies (stand-ups, sprint planning, Increment planning) and contribute ideas that improve our tools and processes.</li>
</ul>
&nbsp;
What you bring
<ul>
<li>5+ years of experience in test automation roles, with a track record of owning framework design or technical decisions.</li>
<li>Hands-on experience with Python 3 (other OOP languages are a plus).</li>
<li>Solid knowledge of programming techniques and algorithms, including OOP and multithreading.</li>
<li>Experience automating REST APIs and/or SDK-type interfaces (Python, Java, C++, etc.).</li>
<li>Strong Linux skills.</li>
<li>Solid understanding of the software development lifecycle and testing methodologies.</li>
<li>Experience with version control and issue tracking (Git, JIRA).</li>
<li>Strong analytical and troubleshooting skills, and a collaborative approach to working across teams.</li>
</ul>
&nbsp;
Nice to have
<ul>
<li>Experience with Selenium.</li>
<li>Experience designing or extending test automation frameworks (pytest, Robot Framework, or custom).</li>
<li>Familiarity with CI/CD tools (Jenkins, GitLab CI, GitHub Actions).</li>
<li>Experience with Docker, Kubernetes, or cloud environments (AWS/GCP).</li>
<li>Knowledge of contact center, telephony, or CCaaS technologies (WebRTC, SIP, CTI).</li>
<li>Experience mentoring other engineers.</li>
</ul>
</div>
&nbsp;
Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia.&nbsp; Candidates who reside within those municipalities would be required to work in-office 3 days a week.&nbsp;
<hr>
Benefits:
<ul>
<li>Five9 Shares</li>
<li>Bonus Scheme</li>
<li>10% Flex Benefit</li>
<li>Meal Allowance</li>
<li>Medical Insurance</li>
<li>Life Insurance&nbsp;</li>
<li>25 day Annual Leave + Public Holidays</li>
</ul>
&nbsp;<div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.&nbsp;
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
<hr>
View our privacy policy, including our privacy notice to California residents here:&nbsp;<a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.&nbsp;&nbsp; 
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

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