Global Relay is the leading provider of fully compliant, cloud electronic communications archiving, messaging, supervision, and eDiscovery solutions for the global financial sector and other highly regulated industries. 

Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relay’s integrated compliance solutions enable regulated organizations to meet collaboration, privacy, and security requirements.

global-relay

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><h3>Your role</h3>
<p>As Senior Manager, Customer Success, you will lead and develop a team responsible for strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the Director of Customer Success based in the UK, you will turn the wider Customer Success strategy into clear plans and consistent execution for the New York team.</p>
<p>This is a hands-on player-coach role. Alongside managing the team, you will retain direct ownership of a selected portfolio of complex or high-value customers. You will help customers realize value from Global Relay's solutions, drive adoption and retention, identify growth opportunities and lead the response to customer risk or escalation. You will work closely with Sales, Product, Implementation, Support and other internal teams while building trusted relationships with senior customer stakeholders.</p>
<p>You will act as a customer champion and change leader, bringing sound judgement, clear communication and a collaborative approach to our flagship office in Midtown Manhattan.</p>
<h3>Your responsibilities</h3>
<ul>
<li>Lead, coach and develop a high-performing team of Customer Success Managers (9), setting clear objectives and creating accountability for customer and business outcomes.</li>
<li>Translate the Customer Success strategy set by the Director into team priorities, operating rhythms and practical engagement plans for strategic and enterprise customers.</li>
<li>Own a selected portfolio of complex or high-value accounts and remain actively engaged throughout the customer lifecycle, from implementation and adoption through renewal and expansion.</li>
<li>Build and maintain success plans that connect customer objectives with measurable value, product adoption and agreed milestones.</li>
<li>Establish trusted relationships with senior and executive stakeholders on both the customer and internal sides.</li>
<li>Monitor customer health, adoption, risk and renewal readiness; maintain accurate forecasts and lead recovery plans where engagement or retention is at risk.</li>
<li>Act as a senior escalation point for customers and internal stakeholders, coordinating complex problem solving and joining client discussions when needed.</li>
<li>Partner with Sales and commercial stakeholders on renewal and expansion opportunities, and support complex contract negotiations while maintaining a strong focus on customer value.</li>
<li>Work cross-functionally with Product, Implementation, Support and other teams to resolve issues, improve service and prioritise customer feedback and feature requirements.</li>
<li>Use customer and operational data to report on performance, identify trends and recommend improvements to the Director of Customer Success.</li>
<li>Develop and embed consistent Customer Success practices, including account planning, business reviews, risk management and executive engagement.</li>
<li>Support recruitment, onboarding and workforce planning for the team as required.</li>
</ul>
<h3>Measures of success</h3>
<ul>
<li>Gross retention and renewal performance across the team's portfolio.</li>
<li>Net retention and contribution to appropriate expansion opportunities.</li>
<li>Product adoption, customer health and measurable value realization.</li>
<li>Accuracy and timeliness of renewal, risk and escalation forecasting.</li>
<li>Customer satisfaction, executive engagement and quality of business reviews.</li>
<li>Team performance, capability growth and consistent use of Customer Success processes.</li>
</ul>
<h3>About you</h3>
<ul>
<li>At least 7 years of experience in SaaS Customer Success, strategic account management, implementation or another relevant customer-facing role, including responsibility for enterprise customers.</li>
<li>At least 3 years of people-management experience, ideally in a player-coach environment supporting a team of experienced Customer Success professionals.</li>
<li>A strong record of improving customer adoption, retention and account growth in a complex enterprise environment.</li>
<li>Experience managing customer risk, senior escalations, renewals and complex commercial conversations.</li>
<li>Confidence building relationships with executive stakeholders and influencing across functions without relying on formal authority.</li>
<li>Strong analytical skills and the ability to use customer data, health indicators and forecasts to prioritise action and communicate clearly.</li>
<li>Excellent communication, listening and organisational skills, with the judgement to balance competing customer and business priorities.</li>
<li>A proactive and resilient leadership style, with the ability to coach others and operate effectively in a fast-paced, evolving environment.</li>
<li>Experience working with CRM or Customer Success platforms and maintaining accurate, useful customer records.</li>
</ul>
<h3>Additional experience that would be valuable</h3>
<ul>
<li>Experience in FinTech, RegTech, compliance, financial services or another highly regulated industry.</li>
<li>Experience supporting complex SaaS implementations, data-led or AI-enabled products, or enterprise communication technology.</li>
<li>Experience working across regions or reporting into a leader based in another market.</li>
<li>Management consulting or business transformation experience.</li>
</ul>
<p><strong>Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the USA at the time of application.</strong></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 18px;">Compensation:</span></strong></p>
<p>Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.</p>
<p>The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.</p>
<p>For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!</p></div><div class="title">Base salary range</div><div class="pay-range"><span>$165,000</span><span class="divider">&mdash;</span><span>$195,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Senior Manager, Customer Success

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p><strong>Your role</strong></p>
<p>We are looking for a highly organized and proactive Workplace &amp; Events Coordinator to support the effective operation of our New York office. Reporting to the Manager, Workplace &amp; Office Operations, you will coordinate workplace services, facilities support, vendors, meetings, visitors, and office-based events. This is a hands-on role that requires strong judgment, attention to detail, and the ability to anticipate needs and manage changing priorities as the office grows.</p>
<p><strong>Your responsibilities</strong></p>
<ul>
<li>Support the day-to-day operation of the office, ensuring workplace services, shared spaces, supplies, and facilities needs are coordinated effectively.</li>
<li>Coordinate with building management and external vendors to support maintenance, service delivery, purchasing, and other workplace requirements.</li>
<li>Manage the logistics for meetings, visitors, and approved office-based events, including space, catering, vendors, access, setup, and on-site coordination.</li>
<li>Maintain workplace and event calendars, operational records, invoices, vendor documentation, and other information with accuracy and consistency.</li>
<li>Support office moves, seating changes, workspace readiness, and other workplace projects as business and capacity needs evolve.</li>
<li>Partner with HR, IT, Finance, Security, Legal, and other teams on workplace-related requirements, while identifying issues, anticipating needs, and escalating risks appropriately.</li>
<li>Perform administrative duties through Outlook using scheduling assist.</li>
</ul>
<p><strong>About you</strong></p>
<ul>
<li>2-4 years of experience in workplace operations, office coordination, facilities support, event coordination, hospitality, or a related corporate environment.</li>
<li>Strong organizational and prioritization skills, with the ability to manage multiple workstreams and follow through reliably.</li>
<li>Excellent judgment, attention to detail, and a practical, solutions-oriented approach.</li>
<li>Clear and professional communication skills, with confidence working across employees, senior leaders, visitors, vendors, and building partners.</li>
<li>Experience coordinating meetings, vendors, catering, or office-based events, and proficiency with Microsoft Office.</li>
</ul>
<div class="chat-bubble-module_chat-bubble-incoming-container_TF7g2e" data-style-tag="chat-bubble-incoming-container">
<div class="chat-bubble-module_chat-bubble-incoming_FpX9ej m-auto-chat-bubble-incoming" data-style-tag="chat-bubble-incoming">
<div class="chat-bubble-module_message_ZxS6hl m-auto-message-content-container"><span class="m-auto-message-content"><span class="Linkify_linkify__Z8MeM m-auto-linkify" data-testid="test-linkify-main"><strong>Working conditions</strong></span></span></div>
<div class="chat-bubble-module_message_ZxS6hl m-auto-message-content-container">
<ul>
<li><span class="m-auto-message-content"><span class="Linkify_linkify__Z8MeM m-auto-linkify" data-testid="test-linkify-main">&nbsp;Flexible with shift start and end time</span></span></li>
</ul>
</div>
</div>
</div>
<div class="receipt-module_container_mHfkQU" data-scroll-to-event-id="7587">
<div class="timestamp-container-module_container_Frbh1H m-auto-timestamp-region timestamp-container-module_hoverable_KluxJS timestamp-container-module_incoming_ja32LB" data-testid="incoming-timestamp-region">&nbsp;</div>
</div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 18px;">Compensation:</span></strong></p>
<p>Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.</p>
<p>The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.</p>
<p>For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!</p></div><div class="title">Base salary range</div><div class="pay-range"><span>$70,000</span><span class="divider">&mdash;</span><span>$80,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Workplace & Events Coordinator

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p><strong>Your role</strong><br>As an Administrative Assistant you will provide comprehensive administrative support to the daily processes and business operations of our fast-paced organization. &nbsp;</p>
<p><strong>Your responsibilities&nbsp;</strong></p>
<ul>
<li>Ensure that visitors/clients are greeted and directed appropriately upon arrival, and adhere to office security procedures upon check-in.</li>
<li>Maintain office appearance and cleanliness; provide assistance and support for Global Relay team members in daily operations including the cleaning and organizing of meeting rooms, and supply stations.</li>
<li>Maintaining the cleanliness of kitchen area, including unloading and loading the dishwasher, cleaning the communal refrigerators, coffee machines and other appliances.</li>
<li>Liaise with office janitorial and building maintenance for facility cleaning and repair.</li>
<li>Manage office supplies and equipment, including supplies inventory, ordering and distribution; prepare and conduct invoice reconciliation on a monthly basis.</li>
<li>Perform office tasks such as handling a high-volume telephone switchboard (+50 calls), calendar management, data entry, filing, generate reports and presentations and mail receipt &amp; distribution.</li>
<li>Perform administrative duties in Salesforce CRM software and other software systems such as data entry, client file updates, and ensuring data accuracy.</li>
<li>Support various departments in coordinating meeting and training schedules, circulating agendas and training materials.</li>
<li>Various job-related duties as projects arise, such as event management.</li>
</ul>
<p><strong>About you</strong></p>
<ul>
<li>Minimum 5 years relevant office assistance or customer service experience.</li>
<li>Ability to speak and write English fluently and possess excellent interpersonal and communication skills with excellent telephone etiquette.</li>
<li>Strong knowledge of MS Office Suite, including Outlook, Word, Excel, and PowerPoint.</li>
<li>Exceptional time-management, organizational, and prioritizing skills with great attention to detail.</li>
<li>Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities.</li>
<li>Ability to exercise tact and discretion, and can be entrusted with confidential information.</li>
<li>Good judgment to proactively and independently solve problems and make decisions; timely escalations as appropriate.</li>
<li>Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning.</li>
<li>Comfortable working under pressure in a fast-paced environment.</li>
<li>A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity.</li>
</ul>
<p><strong>Working conditions:</strong></p>
<ul>
<li>This role may require working on statutory holidays.</li>
</ul>
<div id="fortidlp-input-element-parent"></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Administrative Assistant - 15 Month Contract

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p><strong>Your role:</strong></p>
<p>The Windows Administrator – L3, is a key member of the Operations team and works closely with other System Administrators, Desktop, Security, and Cyber Security Operations Center teams. The Senior Windows Administrator is responsible to design, manage, and support our Windows environments, with a focus on corporate services for Exchange, Active Directory, and desktop management (GPO, SCCM, MDT, MSI re-packaging).</p>
<p><strong>Your responsibilities:</strong></p>
<ul>
<li>Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD &amp; Exchange deployments.</li>
<li>Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software.</li>
<li>Update documentation, write new procedures, and detail Exchange and Active Directory configurations.</li>
<li>Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer.</li>
<li>Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.</li>
<li>Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues.</li>
<li>Ensure all Windows systems operate with a high service availability.</li>
<li>Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs.</li>
</ul>
<p><strong>About you:</strong></p>
<ul>
<li>Minimum 3-5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support.</li>
<li>Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM.</li>
<li>Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability.</li>
<li>Ability to analyze system usage and plan for growth or increases in system capacity.</li>
<li>Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner.</li>
<li>Ability to assess the need for any system reconfigurations (minor or significant).</li>
<li>Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management.</li>
<li>Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation.</li>
<li>Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting.</li>
<li>Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting.</li>
<li>Experience with troubleshooting &amp; resolving complex technical problems, writes reports and creates documentation processes and procedures.</li>
<li>Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment.</li>
<li>Comfortable working under pressure in a fast-paced environment.</li>
<li>Excellent interpersonal and communication skills in both verbal and written English.</li>
<li>Strong organization skill and initiatives.</li>
<li>Resourcefulness in problem solving abilities.</li>
<li>Knowledge of IP phone systems would be considered an asset.</li>
<li>Microsoft MCSA, A+, or MTA certification would be considered an asset.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 18px;">Compensation:</span><br></strong></p>
<p>Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp;</p>
<p>The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp;</p>
<p>For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!</p></div><div class="title">British Columbia - Base salary range</div><div class="pay-range"><span>$95,000</span><span class="divider">&mdash;</span><span>$125,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Windows Systems Administrator - L3

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p></p>
<p><strong>Your role:</strong></p>
<p>As a Senior Software Developer in Test, you will be part of a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s platform. You will work directly in code to design testing solutions for web applications and API services of a large scale system. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading test practices. You will support the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery.</p>
<p><strong>Your responsibilities:</strong></p>
<ul>
<li>Design, develop and maintain automation frameworks, infrastructure and tools</li>
<li>Define and automate test cases that verify product requirements</li>
<li>Participate in team planning and story grooming</li>
<li>Participate in test planning, execution, issue identification and resolution in support of the release</li>
<li>Provide suggestions to improve automation and test processes</li>
<li>Develop and maintain shared testing libraries</li>
<li>Provide training, mentorship and support to other members on the team</li>
<li>Conduct code reviews, improve and maintain quality of the automation code</li>
<li>Document the automation framework, tools and infrastructure</li>
</ul>
<p><strong>About you:</strong></p>
<ul>
<li>Minimum 8 years of experience in software testing</li>
<li>Minimum 5 years of experience in test development</li>
<li>Strong understanding of the Java language and object oriented principles</li>
<li>Strong understanding of testing practices in an agile environment</li>
<li>Experience with unit testing frameworks such as JUnit</li>
<li>Experience testing backend systems or APIs</li>
<li>Experience with any of the following is an asset:</li>
<ul>
<li>Testing performance with JMeter or similar tools</li>
<li>Web services technology such as REST, JSON or Thrift</li>
<li>Testing web applications with Selenium WebDriver</li>
<li>Big data technology such as Hadoop, MongoDB, Kafka or SQL</li>
<li>Network principles and protocols such as HTTP, TLS and TCP</li>
<li>Continuous integration systems such as Jenkins or Bamboo</li>
<li>Continuous delivery concepts</li>
</ul>
</ul>
<p></p><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Senior Software Developer in Test (SDET)

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p><strong>Your role:<br></strong></p>
<p>As Director, Cyber Security Operations, you will provide strategic leadership for Global Relay's operational cyber defense capability, ensuring the organization can effectively detect, respond to and, recover from cyber threats. You will define the vision, operating model and strategic direction for the function while building a high-performing organization focused on operational excellence and continual capability maturity.<br><br>You will serve as a trusted security leader, partnering with executive leadership, Engineering, Infrastructure, Product, Governance, and Security Architecture &amp; Technology to align operational capabilities with business priorities, reduce cyber risk and enable secure business growth.<br><br>Working within the Information Security leadership team, you will oversee the evolution of Global Relay's Security Operations &amp; Threat Management capability, establishing operational governance, performance measures, and strategic priorities while driving continual improvement across incident response, threat management and technical vulnerability prioritization.</p>
<p><strong>Your responsibilities:</strong></p>
<ul>
<li>Define and execute the strategy, roadmap and maturity plan for Security Operations</li>
<li>Lead the Security Operations, Incident Response, Threat Hunting, Threat Intelligence Operations, and Technical Vulnerability Prioritization capabilities.</li>
<li>Establish operational governance, performance measures and executive reporting.</li>
<li>Provide executive leadership during significant cyber incidents and crisis events.</li>
<li>Ensure enterprise security technologies are effectively operated to achieve business outcomes.</li>
<li>Partner with Security Architecture &amp; Technology to establish operational requirements for new capabilities and technology enhancements.</li>
<li>Develop workforce strategy, succession planning, and organizational capability.</li>
<li>Lead operational risk reduction through continual improvement, metrics and service maturity.</li>
<li>Build trusted relationships with executive leadership, Engineering, Operations, Product, and other business areas.</li>
<li>Support customer assurance, audits and regulatory commitments.</li>
<li>Promote a culture of operational excellence, collaboration, and accountability.</li>
</ul>
<p><strong>About you:</strong></p>
<ul>
<li>8-10+ years in Cyber Security, including significant leadership experience overseeing enterprise Security Operations, Incident Response and Threat Management capabilities.</li>
<li>CISSP required, or must be obtained within 12 months of start date.</li>
<li>Demonstrated experience building, leading, and maturing modern Security Operations functions within complex, highly available enterprise environments.</li>
<li>Proven ability to develop strategy, operating models, and capability roadmaps that strengthen cyber resilience while enabling business objectives.</li>
<li>Deep understanding of modern Security Operations disciplines including incident response, threat intelligence, threat hunting, technical vulnerability prioritization, security monitoring, and operational resilience.</li>
<li>Strong understanding of enterprise security technologies including SIEM, EDR/XDR, SOAR, vulnerability management, cloud security, identity services, and security analytics, with experience overseeing their operational use in partnership with Security Architecture &amp; Technology.</li>
<li>Experience establishing operational governance, executive reporting, performance metrics, and continual improvement programs.</li>
<li>Working knowledge of industry frameworks and standards such as ISO 27001, NIST Cybersecurity Framework, CIS Controls, SOC 2, and MITRE ATT&amp;CK.</li>
<li>Additional Information Security certifications are highly desirable and may include CISM, GIAC certifications, or equivalent industry-recognized credentials.</li>
<li>Exceptional executive communication, presentation, and stakeholder engagement skills with the ability to communicate cyber risk and operational performance to both technical and executive audiences.</li>
<li>Strategic, outcome-focused leader with demonstrated success influencing organizational priorities and leading through change.</li>
<li>Strong organizational, financial, and people leadership skills with experience building high-performing teams and developing future leaders.</li>
<li>Proven ability to build trusted partnerships across the organization and align security operations with broader business and technology objectives.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 18px;">Compensation:</span><br></strong></p>
<p>Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp;</p>
<p>The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp;</p>
<p>For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!</p></div><div class="title">British Columbia - Base salary range</div><div class="pay-range"><span>$180,000</span><span class="divider">&mdash;</span><span>$220,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Director, Cyber Security Operations

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p><strong>Your role:</strong></p>
<p>As a Senior DevOps/MLOps on our Artificial Intelligence team you will be responsible for the reliability and smooth operation of various environments and build automation to improve reliability and efficiency of code and machine learning model delivery from build to production. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. You'll get to work in the exciting field of MLOps and will have the opportunity to work with tools unique to machine learning and artificial intelligence.</p>
<p>At Global Relay we use leading edge technologies to deploy and manage&nbsp;the infrastructure that delivers highly scalable and available services. The role involves cross-team collaboration and communication; you will be working closely with key stakeholders to ensure that product requirements are met. This is an opportunity to influence the design and implementation of systems at scales that many do not get a chance to work at.</p>
<p style="margin: 0px;"><strong><br>Your responsibilities:&nbsp;</strong></p>
<ul>
<li>Automation: Developing tools &amp; frameworks to enhance our CI (Continuous Integration) &amp; CD (Continuous Delivery) automation using industry standard CI/CD practices.</li>
<li>Deployments: Leveraging the above mentioned CI/CD automation to deploy our services to Kubernetes.&nbsp;</li>
<li>Operations: Monitor and ensure smooth operation of our services in various environments.</li>
<li>Service Reliability: Occasionally provide support and initial troubleshooting when required by reviewing dashboards and logs to ensure system issues are timely addressed.</li>
</ul>
<p><strong><br>About you:</strong></p>
<ul>
<li>5+ years experience in a DevOps/MLOps or in a similar role.</li>
<li>Bachelor's degree in computer science or related field, or equivalent work experience.</li>
<li>Understanding of computer science fundamentals like threading, OOP and more.</li>
<li>Understanding of software systems concepts such as networking, firewalls, protocols, databases and more.</li>
<li>Understanding of software delivery practices such as Git branching models, configuration management, secret rotation, feature toggling, no-downtime deployments, and more.</li>
<li>Experience mentoring Junior and Intermediate DevOps/MLOps.</li>
<li>Strong organizational and communication skills.</li>
<li>Experience with:
<ul>
<li>CI/CD tools such as Jenkins.</li>
<li>Containerization technology such as; Docker, Kubernetes.</li>
<li>Python or other similar scripting languages.</li>
<li>Databases such as; CockroachDB, PostgreSQL.&nbsp;</li>
<li>Distributed event streaming platforms such as; Kafka.</li>
<li>Instrumentation &amp; Monitoring tools such as: Splunk, Loki, Zabbix, or Prometheus.</li>
<li>Package managers and artifact repositories such as: Artifactory, npm.</li>
<li>Mentoring Junior DevOps/MLOps.</li>
</ul>
</li>
</ul>
<p><strong>Nice-to-haves:</strong></p>
<ul>
<li>Artificial intelligence or machine learning tools such as; MLFlow, JupyterHub, DVC, TensorFlow</li>
<li>Supporting containerized GPU workloads in Kubernetes</li>
<li>NoSQL data stores, including vector databases</li>
<li>Supporting Large Language Models</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 18px;">Compensation:</span><br></strong></p>
<p>Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp;</p>
<p>The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp;</p>
<p>For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!</p></div><div class="title">British Columbia - Base salary range</div><div class="pay-range"><span>$90,000</span><span class="divider">&mdash;</span><span>$130,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Senior DevOps/MLOps

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p><strong>Your role:</strong></p>
<p>The Windows Administrator – L2, is a key member of the Operations team and works closely with our other Windows System Administrators, Security staff and Cyber Security Operations Center team. The Windows Administrator is responsible to manage and support our Windows environments, with a focus on corporate services for Exchange, Active Directory, and desktop management (GPO, SCCM, MDT, MSI re-packaging).</p>
<p><strong>Your responsibilities:</strong></p>
<ul>
<li>Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD &amp; Exchange deployments.</li>
<li>Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software.</li>
<li>Update documentation, write new procedures, and detail Exchange and Active Directory configurations.</li>
<li>Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer.</li>
<li>Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.</li>
<li>Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues.</li>
<li>Ensure all Windows systems operate with a high service availability.</li>
<li>Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs.</li>
</ul>
<p><strong>About you:</strong></p>
<ul>
<li>Minimum 3-5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support.</li>
<li>Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM.</li>
<li>Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability.</li>
<li>Ability to analyze system usage and plan for growth or increases in system capacity.</li>
<li>Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner.</li>
<li>Ability to assess the need for any system reconfigurations (minor or significant).</li>
<li>Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management.</li>
<li>Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation.</li>
<li>Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting.</li>
<li>Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting.</li>
<li>Experience with troubleshooting &amp; resolving complex technical problems, writes reports and creates documentation processes and procedures.</li>
<li>Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment.</li>
<li>Comfortable working under pressure in a fast-paced environment.</li>
<li>Excellent interpersonal and communication skills in both verbal and written English.</li>
<li>Strong organization skill and initiatives.</li>
<li>Resourcefulness in problem solving abilities.</li>
<li>Knowledge of IP phone systems would be considered an asset.</li>
<li>Microsoft MCSA, A+, or MTA certification would be considered an asset.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 18px;">Compensation:</span><br></strong></p>
<p>Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp;</p>
<p>The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp;</p>
<p>For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!</p></div><div class="title">British Columbia - Base salary range</div><div class="pay-range"><span>$75,000</span><span class="divider">&mdash;</span><span>$95,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Windows Systems Administrator - L2

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p><strong>Your role:</strong></p>
<p class="Default">As part of the Enterprise Onboarding Team, the Enterprise Technical Implementation Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Technical Implementation Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Technical Implementation Specialists are trusted client advisors helping ensure that the solutions meet each customer’s unique requirement while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally.</p>
<p class="Default">The primary function of the Enterprise Technical Implementation Specialists is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team the Technical Implementation Specialists will assist in the mentoring of internal resources, and championing Provisioning’s requirements throughout the development cycle of Product releases.</p>
<p><strong>Your responsibilities:</strong></p>
<ul>
<li>Responsible for the setup, and implementation of the Global Relay product suite, including third party services.</li>
<li>Provide world class service in the deployment of Global Relay services and resolving customer enquiries.</li>
<li>Build strong relationships with Customers, Partners, and other Global Relay Teams.</li>
<li>Ensure client project deadlines are met in an efficient and professional manner.</li>
<li>Work with clients to determine required workflows and implement solution leveraging best practices.</li>
<li>Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations.</li>
<li>Complete implementations for clients with unlimited number of users and highest complexity.</li>
<li>Validate data and message flow meets compliance requirements.</li>
<li>Ensure errors or omissions in Provisioning documentation or wiki articles are addressed.</li>
<li>Perform peer reviews of new service implementations.</li>
<li>Manage high profile client setups independently while providing guidance to Project Managers and Business Development.</li>
<li>Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment.</li>
<li>Setup archiving for services requiring Global Relay software deployed in customer environments.</li>
<li>Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers.</li>
<li>Manage multi-tenant setups with a variety of technical and non-technical contacts.</li>
<li>Attend Sprint demos to champion client and implementation interests to Product.</li>
<li>Review standard release and emergency fix deployment plans and communicate any perceived risks.</li>
<li>Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation.</li>
</ul>
<p><strong>About you:</strong></p>
<ul>
<li>Post-secondary education (minimum of an undergraduate degree is preferred).</li>
<li>5+ years Technical, enterprise systems administration experience</li>
<li>Minimum 2 years SaaS implementations experience which must include experience in a customer facing role.</li>
<li>Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle.</li>
<li>Ability to understand technical as well as business requirements and accurately capture technical notes.</li>
<li>Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience.</li>
<li>Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette.</li>
<li>Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio)</li>
<li>Strong analytical and problem-solving skills with significant attention to the smallest details.</li>
<li>Strong understanding of domains, networking principles, message flow, email protocols, and DNS.</li>
<li>Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)</li>
<li>Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required.</li>
<li>Proficiency with MS Windows Server / workstations and command line interface.</li>
<li>Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset.</li>
<li>Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred.</li>
<li>Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable.</li>
</ul>
<p><strong>Working conditions:</strong></p>
<p>Enterprise Technical Implementation Specialists coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 18px;">Compensation:</span></strong></p>
<p>Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.</p>
<p>The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.</p>
<p>For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!</p></div><div class="title">Base salary range</div><div class="pay-range"><span>$90,000</span><span class="divider">&mdash;</span><span>$150,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Enterprise Technical Implementation Specialist

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.</p>
<p>Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.</p>
<p>We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.</p></div><p><strong>Your role:</strong></p>
<p>The Kubernetes Systems Administrator – L3, is responsible for assisting with infrastructure design, service maintenance and upgrades, implementation and maintenance of supportive tooling and automation, as well as incident troubleshooting and resolution. The incumbent will work closely within the IT Operations team to continually build, enhance, and maintain our highly available on-prem Kubernetes infrastructure.</p>
<p><strong>Your responsibilities:</strong></p>
<ul>
<li>Assist in the design (major or incremental) of Kubernetes infrastructure</li>
<li>Assist in the provisioning of Kubernetes infrastructure</li>
<li>Identify, troubleshoot, diagnose, and correct systems related issues as they arise</li>
<li>Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible</li>
<li>Provide ongoing operational support and work closely with team members on issue resolution</li>
<li>Manage and administer incident, problem, and service request queues</li>
<li>Develop and maintain system use guides, run books, and other documentation as needed</li>
<li>Evaluate and determine opportunities for automation and implementation</li>
</ul>
<p><strong>About you:</strong></p>
<ul>
<li>Experienced managing Kubernetes infrastructure in self-hosted production environments</li>
<li>5+ years of experience as a Systems Administrator preferably within a software development environment</li>
<li>Proficient at installing, configuring, and administering Kubernetes distributions</li>
<li>Experience with Docker containers, experience with other containerization technology is an asset</li>
<li>Solid understanding of both general and Kubernetes networking/firewall concepts and their role with regards to Kubernetes infrastructure and application delivery</li>
<li>Experience with complex IT infrastructure architecture planning, design, and implementation</li>
<li>Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle</li>
<li>Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, and problem management</li>
<li>Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash</li>
<li>Ability to develop and maintain positive working relationships</li>
<li>Ability to work in a team environment and independently as needed</li>
<li>Ability to adapt to change and work well under pressure</li>
<li>Ability to multitask and manage numerous projects</li>
<li>Ability to take on internal operational initiatives as a prime or lead</li>
<li>Excellent communication, organizational, interpersonal, problem solving, and documentation skills</li>
<li>Experience running and supporting a global 24x7 internet based service or product is considered an asset</li>
<li>Service management certifications such as ITIL is considered an asset</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span style="font-size: 18px;">Compensation:</span><br></strong></p>
<p>Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp;</p>
<p>The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp;</p>
<p>For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!</p></div><div class="title">British Columbia - Base salary range</div><div class="pay-range"><span>$105,000</span><span class="divider">&mdash;</span><span>$135,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong>What you can expect:</strong></p>
<p>At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.</p>
<p>Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.</p>
<p>We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.</p>
<p>To learn more about our business, culture, and community involvement, visit <a href="http://www.globalrelay.com">www.globalrelay.com</a>.</p></div>

Get a job referral to Global Relay

Description

Jobs· 10 open

About

Financials

Referrals