Global Relay is the leading provider of fully compliant, cloud electronic communications archiving, messaging, supervision, and eDiscovery solutions for the global financial sector and other highly regulated industries. 

Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relay’s integrated compliance solutions enable regulated organizations to meet collaboration, privacy, and security requirements.

global-relay

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Job purpose: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. The Senior Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services.&nbsp; Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work normally associated with Product Managers and break them down into releases, epics, user stories, and acceptance criteria. They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training. Your Responsibilities: Responsible for delivery of components / features in alignment with strategy and the broader roadmap. Collaborate with Product Management, Sales, Support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts. Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase. Identify and coordinate cross-component dependencies throughout the development process. Work with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensure program is within schedule. Prioritize and groom their team(s) backlog. Attend daily stand-ups with your Product Manager and other TPMs in your product team. Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s). Share Scrum Mastering duties with other members of your team. Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards. Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities. Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform. Serve as primary product expert (functional, not technical) for the components for which you are responsible. Create, prioritize and communicate reliable roadmaps and related updates&nbsp; Lead large complex initiatives from roadmap to delivery with minimal support &amp; guidance&nbsp;from product managers Known for being highly collaborative&nbsp;with excellent communication skills Proven ability and success&nbsp;at presenting&nbsp;to the team, the&nbsp;business, C-level, and customer stakeholders Regularly assists in the hiring process, and mentoring/coaching of others as needed Recognized as a go-to expert and natural leader within your product line About You: 6+&nbsp;years of experience as a Technical Product Manager or product owner. Ability to communicate effectively with technical, business,&nbsp;and C-level executives. Strong requirement management skills (elicitation, analysis, use case modeling, workflow, documentation, etc.). Experience with Agile and Scrum development methodologies. Experience coaching/mentoring/training others Degree in Engineering, Computer Science or related technical field Experience as a software developer/engineer Experience with a SaaS, messaging, or enterprise software company Experience drive cross-team initiatives and collaborate with stakeholders across the organization Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Technical Product Manager - Archive

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay delivers enterprise services to over 23,000 customers in 90 countries, including 22 of the world’s top 25 global banks. The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services to ensure our services solve important and urgent market problems. Global Relay requires an experienced Technical Product Manager (“TPM”) to assume ownership of specific components / features of Global Relay’s GR Mobile App, within our Unified Communications domain. They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process. Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend agile ceremonies, manage delivery execution, and support key release activities including documentation and go-to-market coordination. Your responsibilities: Working in a dynamic team environment, the TPM is responsible for: Owning the end-to-end responsibility for the delivery of their components / features Collaborating with senior product management, other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase, produce and manage their component’s backlog, and contribute to the product roadmap Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts Identifying and coordinating cross-component dependencies throughout the development process Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule Prioritizing and grooming their team(s) backlog Attending regular meetings with product leaders and other TPMs in your product area Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s) Sharing Scrum Mastering duties with other members of your team Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the&nbsp;release process with training, documentation, announcements, and other release activities Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform Serving as the primary feature expert (functional, not technical) for the components for which you are responsible About you: Degree in Engineering, Computer Science or related technical field, or suitable experience 3-5 years of experience as a technical product manager or product owner Experience with Agile and Scrum development methodologies&nbsp;&nbsp;&nbsp; Ability to communicate effectively with both technical and non-technical individuals Nice to have: Experience as a software developer/engineer/analyst Experience with a SaaS, messaging or enterprise software company Experience delivering projects using open source, big data technologies (distributed storage, computation, search, queue, etc.) Experience driving cross-team initiatives and collaborate with stakeholders across the organization Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills Experience planning, monitoring, and reporting on project status for multiple initiatives What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Technical Product Manager

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. Reporting to a Group Product Manager, TPMs in Platform Services are responsible for delivering the product roadmap driving new products and features through the development process.&nbsp;Our Platform Services group is responsible for the ingestion of hundreds of millions of messages every day from our clients, while maintaining our promise to deliver secure, resilient, and highly available services.&nbsp;You will work closely with a pod of developers, primarily located in Halifax, as you define and deliver projects and initiatives. Starting from initial analysis and documenting requirements, you will bring clarity and visibility through development and release processes, and into post-release. You will lead&nbsp;daily stand-ups and other agile ceremonies, groom the backlog, plan sprints, accept completed stories, while monitoring and reporting status. Working with our new Processing Pod, you will be responsible for modernizing how Global Relay handles Data In Transit during it's life at Global Relay. The Processing Pod will work with multiple other teams, both inside and out of the Platform Services Group, to ensure that we scale, and improve how hundreds of millions of messages, and terabytes of data move through Global Relay every day. To achieve this, you will collaborate with other Product Managers, Architects, Development Pods and Stakeholders across Global Relay's offices worldwide ensuring the delivery of complete solutions spanning across multiple teams and product lines. Your responsibilities: Working in a dynamic team environment, the TPM is responsible for:&nbsp; Serve as the primary product expert (functional, not technical) for the components for which you are responsible Analyze problems, documenting requirements, and building consensus on those product requirements among stakeholders across the business Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap Owning the end-to-end responsibility for the delivery of their component / feature for within the Platform Services group Translating product roadmap initiatives and feature requests into requirements, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts Triaging incoming tickets and assigning them to the correct owner Following up on status of projects, stories, tasks, dependencies and risks Addressing impediments by&nbsp;working with appropriate stakeholders Assisting with the generation of reports, Wiki pages, and other artifacts that provide transparency into project status Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards Identifying and coordinating cross-component dependencies throughout the development process Working with Product &amp; Program Management, Development, and other departments to actively remove obstacles blocking progress and ensuring product initiatives are within schedule Supporting&nbsp;Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support&nbsp;throughout the release process with training, documentation, announcements, and other release activities Prioritizing and refining their team(s) backlog Attending regular sync ups with your product manager and other TPMs in your product team Leading sprint planning for your Agile team(s), attending daily stand-ups, refinement sessions, demos, retrospectives and other meetings with your Agile team(s) Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the&nbsp;rest of the Global Relay About you: 6+ years of product management experience in a technical environment Background in computer science, engineering, business, or related fields Demonstrated ability to work effectively with engineering teams, translating complex technical concepts into&nbsp;actionable plans Solid understanding of backend systems, including microservices, databases, messaging systems, and modern platform architectures Strong communication&nbsp;and stakeholder management skills, with the ability to influence at all levels, including senior leadership Experience&nbsp;managing technical backlogs&nbsp;and working closely with cross-functional teams Familiarity with Agile methodologies, particularly Scrum and Kanban Proven track record of successfully delivering technical products in fast-paced environments Nice to have: Experience with DevOps practices and surrounding technologies Deep understanding of email protocols such as SMTP and IMAP, and their related data formats Experience with large scale event based microservices architectures, or technologies such as Java, Kubernetes, Grafana, Loki, Prometheus, Ceph and Pulsar Familiarity with data governance, integrity, and lifecycle management Experience working in SaaS, messaging, or enterprise software environments Strong domain modeling, workflow design, and technical documentation skills What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Technical Product Manager – Data Ingestion Processing

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. Reporting to a Group Product Manager, TPMs in Platform Services are responsible for delivering the product roadmap driving new products and features through the development process.&nbsp;Our Platform Services group is responsible for the ingestion of hundreds of millions of messages every day from our clients, while maintaining our promise to deliver secure, resilient, and highly available services.&nbsp;You will work closely with a pod of developers, primarily located in Halifax, as you define and deliver projects and initiatives. Starting from initial analysis and documenting requirements, you will bring clarity and visibility through development and release processes, and into post-release. You will lead&nbsp;daily stand-ups and other agile ceremonies, groom the backlog, plan sprints, accept completed stories, while monitoring and reporting status. Working with our DevOps Pod to support development teams within Platform Services, you will be responsible for ensuring that all of our services maintain our extremely high standards of availability and reliability. You will help the entire Platform Services group define and maintain consistent, clear operations standards, and help ensure we meet those goals. You will assist our DevOps as they execute the tasks related to deployment and management of our services and the related infrastructure, bringing iterative improvements as we continue to grow both our overall scale, and complexity of data ingestion. To achieve this, you will collaborate with other Product Managers, Architects, Development Pods and Stakeholders across Global Relay's offices worldwide ensuring the delivery of complete solutions spanning across multiple teams and product lines. Your responsibilities: Working in a dynamic team environment, the TPM is responsible for:&nbsp; Serve as the primary product expert (functional, not technical) for the components for which you are responsible Analyze problems, documenting requirements, and building consensus on those product requirements among stakeholders across the business Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap Owning the end-to-end responsibility for the delivery of their component / feature for within the Platform Services group Translating product roadmap initiatives and feature requests into requirements, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts Triaging incoming tickets and assigning them to the correct owner Following up on status of projects, stories, tasks, dependencies and risks Addressing impediments by&nbsp;working with appropriate stakeholders Assisting with the generation of reports, Wiki pages, and other artifacts that provide transparency into project status Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards Identifying and coordinating cross-component dependencies throughout the development process Working with Product &amp; Program Management, Development, and other departments to actively remove obstacles blocking progress and ensuring product initiatives are within schedule Supporting&nbsp;Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support&nbsp;throughout the release process with training, documentation, announcements, and other release activities Prioritizing and refining their team(s) backlog Attending regular sync ups with your product manager and other TPMs in your product team Leading sprint planning for your Agile team(s), attending daily stand-ups, refinement sessions, demos, retrospectives and other meetings with your Agile team(s) Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the&nbsp;rest of the Global Relay About you: 4+ years of product management experience in a technical environment Background in computer science, engineering, business, or related fields Demonstrated ability to work effectively with engineering teams, translating complex technical concepts into&nbsp;actionable plans Solid understanding of backend systems, including microservices, databases, messaging systems, and modern platform architectures Strong communication&nbsp;and stakeholder management skills, with the ability to influence at all levels, including senior leadership Experience&nbsp;managing technical backlogs&nbsp;and working closely with cross-functional teams Familiarity with Agile methodologies, particularly Scrum and Kanban Proven track record of successfully delivering technical products in fast-paced environments Nice to have: Experience with DevOps practices and surrounding technologies Deep understanding of email protocols such as SMTP and IMAP, and their related data formats Experience with large scale event based microservices architectures, or technologies such as Java, Kubernetes, Grafana, Loki, Prometheus, Ceph and Pulsar Familiarity with data governance, integrity, and lifecycle management Experience working in SaaS, messaging, or enterprise software environments Strong domain modeling, workflow design, and technical documentation skills What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Technical Product Manager - DevOps

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks.&nbsp;Technical Product Managers (TPMs) are part of the&nbsp;Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. TPMs define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend daily stand-ups and other agile ceremonies, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training. Your responsibilities: Responsible for delivery of components / features in alignment with strategy and the broader roadmap on the Information Archive DevOps Team. Collaborate with Product Management, Sales, Support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap. Translate product roadmap initiatives and feature requests into&nbsp;epics, user stories, acceptance criteria, and other suitable artifacts. Identify and coordinate cross-component dependencies throughout the development process. Work with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensure program is within schedule. Prioritize and groom their team(s) backlog. Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s). Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards. Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities. Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform. Serve as primary product expert (functional, not technical) for the components for which you are responsible. Lead and plan initiatives to maintain and keep up-to-date all the Global Relay infrastructure that powers our Information Archive product. Lead continuous improvement initiatives on product observability, and coordination with support-level teams to ensure optimal customer experiences. Facilitating daily stand-ups, backlog refinement, sprint planning, demos, retrospectives, and other team meetings with your agile team(s) About You: Degree in Engineering, Computer Science or related technical field. 3-5 years of experience as a Technical Product Manager or product owner. Experience with Agile and Scrum development methodologies. Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills&nbsp; .&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to communicate effectively with both technical and non-technical individuals. Understanding of one or more areas (eg. service level monitoring, deployment processes, environment mgmt, security, DevOps best practices, Jenkins, Puppet, Ansible, etc) Nice to Haves: Experience as a software developer/engineer Experience with a SaaS, messaging, or enterprise software company Experience drive cross-team initiatives and collaborate with stakeholders across the organization Experience planning, monitoring, and reporting on project status Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. The Senior Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services.&nbsp; Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work,&nbsp;and break them down into releases, epics, user stories, and acceptance criteria. They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training. About the team: The TPM on this team will be working on building and maintaining core infrastructure services that drive how message and its metadata is stored. These services are designed for high availability, redundancy, security, and fast access. An understanding of, if not an interest in, file &amp; object storage systems and data security is definitely preferred. This position reports into a Group Product Manager. &nbsp; Your responsibilities: Responsible for delivery of components / features in alignment with strategy and the broader roadmap. Collaborate with Product Management, Sales, Support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts. Prioritizes and groom their team(s) backlog. Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase. Identify and coordinate cross-component dependencies throughout the development process. Work with Product Management, Development, and other departments (eg. CSOC, Operations) to actively remove obstacles blocking progress and ensure program is within schedule. Attend daily stand-ups with your Product Manager and other TPMs in your product team. Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s). Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards. Support Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities. Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform. Serve as primary product expert (functional, not technical) for the components for which you are responsible. Create, prioritize and communicate reliable roadmaps and related updates&nbsp; Known for being highly collaborative&nbsp;with excellent communication skills Proven ability and success at presenting to the team, the business, C-level, and customer stakeholders Recognized as a go-to expert and natural leader within your product line About you: 6+&nbsp;years of experience as a (Sr) Technical Product Manager or product owner. Ability to communicate effectively with technical, business,&nbsp;and C-level executives. Strong requirement management skills (elicitation, analysis, use case modeling, workflow, documentation, etc.). Experience with Agile and Scrum development methodologies. Experience coaching/mentoring/training others Nice to have: Experience as a software developer/engineer Experience with a SaaS, messaging, or enterprise software company Experience drive cross-team initiatives and collaborate with stakeholders across the organization Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills Understanding of high-availability file and object storage systems; security principles at an enterprise level Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$130,000&mdash;$150,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Senior Technical Product Manager - Archive (Core Storage)

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: Global Relay requires a product management leader to drive significant new capabilities for our Archive product portfolio. The Group Product Manager (GPM) assumes product ownership of several critical experiences within the Global Relay Archive product line and is responsible for managing and evangelizing their product strategy, driving product innovation and excellence within their teams, working with clients and across the business to discover, define and develop differentiating customer led products and capabilities. This role will focus on our core backend platform and its services to manage enterprise data into the Archive, enable capabilities for compliance and eDiscovery, and unlock the power of AI and machine learning models. Your success will provide direct impact and value to our enterprise clients from many industries including finance, insurance, healthcare, &amp; energy. GPM's are also responsible for leading a number of Technical Product Managers (TPM's), defining the strategic roadmap and representing this to the business. GPM's set the direction for the team and ensure that a culture of personal growth, safety and respect persists. Your job: Take responsibility for understanding how your product group fits within the wider product line to ensure business value and customer needs are delivered. Define the product vision, outcomes and roadmap for their product group in line with the organizational strategy and big-bets. Work with your partners within design, engineering, sales, marketing and customer success to discover, define and develop best in class product features and experiences. Understand and apply new trends and competitive best practices into their product roadmap and requirements to drive market differentiation. Communicate the business and customer value of your product roadmap, building consensus across multiple departments Responsible for the full-cycle management of their product group; including assessing the market, creating product strategy, vision and roadmap, planning releases and ensuring successful launch Develop appropriate tracking and reporting to analyze product performance post launch to evaluate future development opportunities Facilitate collaboration and alignment between cross-functional teams including other product teams, sales, marketing, customer success, design and engineering Collaborate effectively with Architects, and Engineering to break work down into small increments that can be released to market Coordinate as required cross-product dependencies Manage the product lifecycle, including successful launches and end-of-life activities Where needed, be able to document / define models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artefacts Support marketing, sales, and support through leading the development of go-to-marketing strategies and the maintenance of various technical marketing collateral Proactively lead your product team, promoting an inclusive and supportive culture, mentoring and supporting your team in their development About you: 3+ years of demonstrable senior product management experience leading teams ideally for a SaaS, enterprise software or compliance technology company 8+ years of product management experience, with direct responsibility for delivering customer facing features from scratch, underpinned by micro services, internal and external API integrations Able to effectively interface with customers and communicate effectively with stakeholders at all levels of an organization Experienced working with cross-functional teams that include engineering, sales, and marketing staff Strong product discovery capabilities, demonstrating experience in soliciting customer needs, business analysis, workflow design, domain modelling, use case modelling, and documentation Strong collaboration and problem-solving skills along with excellent verbal and written communication skills Experience working in a Lean/Agile development environment. Strong technical background is desired Passionate about developing people, mentoring and coaching to support personal growth, encouraging diversity of thought Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application.What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Group Product Manager – Archive Services

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems. Ready to build the backbone of an enterprise data ecosystem? Global Relay requires an experienced Technical Product Manager (“TPM”) to join the Reporting Product Management team. You’ll assume product ownership of our core data platform and lead building out platform capabilities that will help other teams innovate faster. You won't just oversee a data pipeline; you’ll be shaping the shared services and common components that enable other teams across Global Relay to ingest, organize, and surface insights to our customers with unprecedented speed. Working closely with your agile team and alongside a peer group of TPMs, you’ll tackle large-scale data challenges while ensuring this backbone is flexible enough to serve as a next generation launchpad for company-wide analytics and reporting. Your responsibilities: Working in a dynamic team environment, as the TPM you are responsible for:&nbsp; Owning the up and down responsibility for the delivery of your components/features&nbsp;for Reporting Serving as primary product expert for the components for which you are responsible for Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage your components’ backlog and contribute to the product roadmap Lead the strategic development of new features and enhancements with ownership and development of a product roadmap Understanding the design, business logic, and technical architecture of your platform components and how those components interact with the rest of the platform Translating product roadmap initiatives and feature requests into requirements, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts Identifying and coordinating cross-component dependencies throughout the development process Working with Product &amp; Program Management, Development, Architecture and other departments to actively remove obstacles blocking progress and ensure product initiatives are within schedule Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the&nbsp;release process with training, documentation, announcements, and other release activities Prioritizing and refining your team backlog Attending regular sync ups with your product manager and other TPMs in your product team Leading sprint planning for your Agile team(s) Attending/leading daily stand-ups, grooming, demos, retrospectives and other team meetings with your Agile team(s) About you: 3-5 years of product leadership experience as a Product Manager or Product Owner You’ve owned complex, data-heavy products at scale from concept to launch A deep understanding of the data lifecycle, specifically in ETL, high-scale integrations, and data processing for enterprise Software-as-a-Service (SaaS) Ability to communicate effectively with both technical and non-technical individuals Experience driving cross-team initiatives and collaborating with stakeholders across the organization Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills Experience with Agile and Scrum development methodologies Nice to have's: A technical foundation, having begun your career in Engineering, Data Architecture, or a similar technical role before transitioning into Product Experience with Data, Reporting and Business Intelligence products and services Experience with reporting, analytics and large-scale data concepts Experience implementing and overseeing APIs Experience with large-scale performance and system scalability Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$130,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Technical Product Manager - Reporting, Enterprise Data Platform

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: The Network Automation Specialist – L3 is primarily responsible for the planning and development of a comprehensive automation framework for network and firewall infrastructure. They will design and build orchestration tools for configuration and testing as well as tools for network monitoring and visibility by utilizing sflow, syslog, snmp and scripting. &nbsp; Your responsibilities: Design, deploy, and support automation and scripting solutions to drive new capabilities, visibility, and efficiency, for network and firewall appliances. Build Ansible code for configuring, monitoring, and analyzing network and firewall appliances using but not limited to RESTful APIs. Build Python provisioning workflows such as Zero Touch Provisioning (ZTP), Python Jinja2 template rendering, PostgreSQL inventory and automated device onboarding. Design and develop Flask-based self-service portals and configuration management platforms exposing JSON REST APIs that enable network operations teams to safely configure, provision, and manage network devices through intuitive web interfaces. Develop troubleshooting and debugging code to identify problems. Explore different network operations activities and identify use-cases for automation. Create meaningful reports and graphs from collected netflow, sflow, J-flow, or IPFIX records. Setup logging and monitoring for network devices and create useful dashboards and graphs. Participate in the creation of documentation including: Runbooks, how-to user guides &amp; technical how-to support guides, and Method of Procedures (MoP). About you: Minimum of 5+ years’ experience in a Network Automation capacity with strong coding skills in Python, JavaScript and Bash. Strong experience implementing Infrastructure as Code (IaC) and modern automation workflows, including CI/CD pipelines, Git-based source control, RESTful APIs, and configuration management systems. Proficient in Python (including libraries such as Netmiko, Paramiko and NetConf/RESTCONF), with hands-on experience building JSON-based automation workflows and REST APIs for interface/VLAN provisioning, pre-deployment validation, real-time progress tracking, robust error handling, and full PostgreSQL audit trails. Experience integrating secret management systems (Secret Server, OpenBao, or similar vault solutions) with Python automation scripts for secure credential retrieval, rotation, and runtime access management. Experienced in optimizing Python Flask + PostgreSQL applications for network automation, including efficient device inventory schemas, execution logging, and sFlow analytics persistence. Experienced in Jinja2 template-based configuration generation with PostgreSQL-backed inventory and automated validation workflows for network device configuration. Experienced in integrating Telegraf sFlow data into Python workflows for pre/post-change traffic validation and capacity-aware provisioning decisions. Experience with complex enterprise network architecture planning, design, and implementation. Solid knowledge and experience in deploying and managing Linux systems. Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.) Knowledge of network protocols including TCP/IP, UDP, HTTP, FTP, ARP, ICMP, etc. Experience in configuration of Aruba, Juniper, and Fortinet equipment would be considered an asset Experience provisioning, maintaining, and supporting enterprise networks, firewalls, and related dependencies would be considered an asset Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.&nbsp; The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.&nbsp; For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range$90,000&mdash;$120,000 CADWhat you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Network Automation Specialist - L3

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your role: &nbsp; The Network Security Specialist – L1 is responsible for network/firewall deployments, firewall policy configurations and troubleshooting related incident tickets. They will work closely with all members of the IT Operations team to continuously build, operate and ensure the integration, manageability, availability and security of systems and applications.&nbsp; Working closely with other units, they will ensure that Global Relay’s IT Networks integrate well with other technologies such as storage, virtualization, containerization, and any other systems and services. &nbsp; Your responsibilities: Take responsibility for network and firewall operations, monitoring and configuration especially ACLs and FW policies. Deploy network and firewall equipment for data centers and offices. Perform hardware and software upgrades for network and firewall equipment. Handle and prioritize tickets related to issues with network and VPN access and performance. Work on special network and firewall projects as assigned from time to time. Utilize ‘Systems Thinking’ to understand interdependencies both within the IT Network and Infrastructure, and throughout Global Relay’s interests Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements Provide support to business users and key stakeholders as needed Participate in the creation of documentation including: Runbooks, how-to user guides &amp; technical how-to support guides, and Method of Procedures (MoP) Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible Provide support for all Systems Administration, escalated incidents or problem related items &nbsp; About you: &nbsp; 1-3 years’ experience in Network and Firewall administrator capacity. Experience in configuring firewall policies and ACLs on network devices. Experience provisioning, maintaining, and supporting enterprise and data center networks, firewalls, VPN’s and related dependencies Experience in configuring Aruba, Juniper, or Fortinet equipment would be considered an asset Experience with Aruba wireless systems and ClearPass would be considered an asset Experience in automation, coding and scripting for network and firewall appliance would be considered an asset. Experience with troubleshooting &amp; resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP) Proven ability to self-manage and balance assigned work meeting deliverables as scheduled Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.) Good understanding of network protocols including TCP/IP, UDP, HTTP, FTP, ARP, ICMP, MPLS, BGP, EVPN, VXLAN, etc. Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle Solid experience working in an environment with formally structured IT Operational processes, such as work request ticket management, incident management, change management, problem management, etc. ITSM Framework certifications such as ITIL, Sigma, SIAM or Methodology certifications such as Agile, Scrum, DevOps are considered a definite asset Working conditions: 1-3 years’ experience in Network and Firewall administrator capacity. Experience in configuring firewall policies and ACLs on network devices. Experience provisioning, maintaining, and supporting enterprise and data center networks, firewalls, VPN’s and related dependencies Experience in configuring Aruba, Juniper, or Fortinet equipment would be considered an asset Experience with Aruba wireless systems and ClearPass would be considered an asset Experience in automation, coding and scripting for network and firewall appliance would be considered an asset. Experience with troubleshooting &amp; resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP) Proven ability to self-manage and balance assigned work meeting deliverables as scheduled Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.) Good understanding of network protocols including TCP/IP, UDP, HTTP, FTP, ARP, ICMP, MPLS, BGP, EVPN, VXLAN, etc. Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle Solid experience working in an environment with formally structured IT Operational processes, such as work request ticket management, incident management, change management, problem management, etc. ITSM Framework certifications such as ITIL, Sigma, SIAM or Methodology certifications such as Agile, Scrum, DevOps are considered a definite asset Working conditions: Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours). &nbsp; &nbsp;What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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