New Relic helps engineers and developers do their best work every day — using data, not opinions — at every stage of the software lifecycle.

The world’s best engineering teams rely on New Relic to visualize, analyze and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help companies create more perfect software. Learn why customers trust New Relic for improved uptime and performance, greater scale and efficiency, and accelerated time to market at newrelic.com.

new-relic

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Your opportunity 
We are a global team of innovators shaping the future of observability. Our intelligent platform gives customers real-time insight into complex systems so they can innovate faster and operate reliably in an AI-first world. If you’re excited by high-throughput distributed systems and want to contribute to one of the largest and fastest-growing observability platforms, we’d love to hear from you. Join a backend engineering team focused on building and operating JVM-based services that ingest, process, and serve massive volumes of telemetry data. You’ll work on high-scale, low-latency systems that power mission-critical observability features used by engineers worldwide.
 What you'll do 
<ul>
<li>Design, build, and operate JVM-based microservices (primarily Java and Kotlin) with a focus on performance, scalability, and reliability.</li>
<li>Own services end-to-end: architecture, implementation, deployment, monitoring, on-call participation, and continuous improvement.</li>
<li>Apply strong concurrency and performance practices: asynchronous programming, backpressure, efficient I/O, memory management, and GC tuning.</li>
<li>Build and evolve event-driven systems; work with Kafka for streaming, partitioning, consumer groups, and schema evolution.Instrument services for deep observability (metrics, logs, traces), define SLIs/SLOs, and use e</li>
<li>Experience with Kafka or similar streaming technologies (topic/partition strategy, consumer lag, idempotency, schema compatibility) strongly preferred.</li>
<li>Proficiency with REST/gRPC API design, service-to-service communication, and resilience patterns (timeouts, retries, circuit breakers).</li>
<li>Practical experience with containers and Kubernetes, and with CI/CD pipelines.</li>
<li>Track record of operating services in production: monitoring, alerting, incident response, and postmortems.</li>
<li>Strong communication skills, ability to write design docs, and collaborate across teams; proficiency in rror budgets to drive reliability.</li>
<li>Automate CI/CD, testing, and operational tasks; improve developer productivity with tooling and infrastructure as code.</li>
<li>Collaborate with product, architecture, and cross-functional partners to deliver customer outcomes.</li>
<li>Mentor peers, review designs and code, and contribute to technical standards and best practices.</li>
</ul>
&nbsp;
This role requires 
<ul>
<li>Strong experience building and operating production-grade backend services on the JVM (Java and/or Kotlin).</li>
<li>Solid understanding of distributed systems concepts (consistency, partitioning, replication, fault tolerance) and microservice design.</li>
<li>Hands-on experience with asynchronous and reactive programming (e.g., CompletableFuture, Project Reactor, RxJava, Kotlin coroutines)</li>
</ul>
Bonus points if you have
<ul>
<li>Deep JVM performance profiling and tuning experience (JFR, async-profiler, JMH).</li>
<li>Experience with schema registries and serialization formats (Avro, Protobuf), and stream processing (Kafka Streams, Flink).</li>
<li>Familiarity with data stores used in observability stacks (e.g., Cassandra, Elasticsearch, Redis) and their trade-offs at scale.</li>
<li>Experience with OpenTelemetry&nbsp;</li>
<li>Prior technical mentorship or leadership in reliability and performance initiatives.</li>
</ul>
Please note that visa sponsorship is not available for this position.<div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

Senior Software Engineer

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Your opportunity
At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure.
Database Observability is a critical pillar of New Relic's platform strategy. We are looking for an experienced Engineering Manager (M3) to lead a senior, high-performing team building next-generation Database Observability products. Your team will own the entire lifecycle of critical telemetry data flows from lightweight database agents and high-throughput ingestion pipelines to intelligent DB recommendation engines and autonomous DB AI Agents.
You will lead a team that includes senior and Lead-level engineers with deep domain expertise in distributed systems and AI. Your primary value will come from setting strategic technical direction, enabling their best work, and fostering a high-accountability culture while partnering closely with Product and Design to deliver features that directly drive New Relic's Database Observability.
What you'll do
<ul>
<li>Manage a full-stack engineering team (6–8 engineers) spanning backend systems, database telemetry, agent engineering, and UI workflows.</li>
<li>Own end-to-end delivery sprint planning, roadmap execution, system quality, and operational excellence for critical database ingestion and recommendation pipelines.</li>
<li>Guide the team in harnessing cutting-edge AI technologies including Agentic AI, MCP, and LLMs to evolve database observability from passive monitoring to automated, AI-driven diagnostics and remediation.</li>
<li>Drive architectural discussions around high-throughput, low-latency ingestion, streaming telemetry (Kafka), and database agent development, holding the team to high engineering excellence standards.</li>
<li>Partner closely with Product Management and Design to translate high-level vision into actionable, well-engineered execution plans..</li>
<li>Hire, mentor, and grow engineers at every level. Set clear expectations, manage performance equitably, and build a visible talent pipeline.</li>
<li>Build a strong DevOps culture where teams own what they ship ensuring robust monitoring, incident response, CI/CD automation, and high reliability.</li>
<li>Champion modern engineering workflows, including AI-assisted development tools (Claude Code, Cursor, Copilot) to accelerate delivery and spec-driven development.</li>
</ul>
This role requires
<ul>
<li>10+ years of total software engineering experience with 2+ years directly managing engineering teams.</li>
<li>Proven track record of coaching, guiding, and retaining individual contributors ,enabling domain experts rather than directing them.</li>
<li>Deep technical background in backend and distributed systems (Go, Java, Python, or equivalent) with the ability to engage credibly in architecture discussions around high throughput, low latency, and data pipelines.</li>
<li>Foundational understanding of database engines (Relational and NoSQL) and the challenges of safely collecting performance metrics under heavy production loads.</li>
<li>Proven track record of delivering complex, multi-quarter technical initiatives on time with high quality, alongside experience managing team health, technical debt, and performance expectations.</li>
<li>Clear, direct, and transparent communication style effective at aligning senior engineers, cross-functional partners, and executive stakeholders.</li>
<li>Familiarity with modern practices including CI/CD, microservices, containerization (Docker, Kubernetes), and production observability.</li>
</ul>
&nbsp;
Bonus points if you have
<ul>
<li>Background in Observability, Database Engineering, SRE, or Performance Tuning domains.</li>
<li>Exposure to Agentic AI, LLM application architecture, or Model Context Protocol (MCP).</li>
<li>Experience with real-time streaming architectures (Apache Kafka) and database collector/agent design.</li>
<li>Hands-on experience with OpenTelemetry (OTel) standards.</li>
<li>Active experience guiding teams through AI-assisted development practices (e.g., spec-driven development using Claude Code, Copilot, Cursor).</li>
<li>Track record of managing teams through rapid scaling or ground-up product launches.</li>
<li>Familiarity with Kafka, GraphQL, or distributed data systems</li>
<li>Exposure to AI-assisted development practices (spec-driven dev, Claude Code, Copilot)</li>
</ul>
Why Join Us:
<ul>
<li>Be part of a forward-thinking team working with cutting-edge technologies in a collaborative environment.</li>
<li>Access to opportunities for professional growth and development, including mentorship, learning resources, and a culture that encourages continuous improvement.</li>
<li>We believe in maintaining a healthy work-life balance with flexible work hours and remote work opportunities.</li>
</ul><div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

Software Engineer Manager (Database Observability)

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Your opportunity 
&nbsp;If you seek to bring new, disruptive ideas to the enterprise software market, it’s now time for your next big challenge!
We are looking for a Public Sector Account Executive to join our extraordinary Sales team and help us drive growth in the SLED market. Right now, Public Sector organizations across every size and vertical are focused on improving uptime &amp; performance to ensure high mission success, gaining greater scale &amp; efficiency through projects like cloud adoption/migration, and accelerating time to market through speed and agility by embracing DevOps practices. With the massive market opportunity in front of us, this is an exciting time to join our team.
 What you'll do 
You will have a track record of over-quota achievement and will grow an ambitious pipeline of business through a combination of existing accounts and new logo acquisitions, with creativity, and simple hard work. You will navigate complex State, Local and Education organizations and sell to multiple decision-makers.
<ul>
<li>Achieve growth and hit sales targets.</li>
<li>Provide detailed and accurate sales forecasting.</li>
<li>Demonstrated success in generating pipeline in greenfield territories</li>
<li>Ability to connect with Public Sector decision makers driving application and cloud modernization initiatives to develop a qualified pipeline and win SaaS deals direct or through Integrators.</li>
<li>Lead your New Relic pre-sales and customer success pod(?) to drive engagement with existing and new customers.&nbsp;</li>
<li>Define account strategies that allow the team to have the right potential to identify customer prospects and targets.</li>
<li>Develop and manage Territory and Account Plans to expand existing accounts and win new logos to meet sales targets.&nbsp;</li>
<li>Work with your New Relic sales team to identify sales plays, deliver product demonstrations, and participate in industry events to drive pipeline growth</li>
<li>Engage senior government executives in order to close sales opportunities.</li>
<li>Develop a network of FSIs and VARs to expand reach and growth.</li>
<li>Effectively collaborate across New Relic organizations such as Marketing, Engineering, Sales Operations, and Finance to advance the sales process.</li>
</ul>
&nbsp;
This role requires 
<ul>
<li>8+ years field sales experience selling enterprise software or business technology products and services to the State and Local government agencies and Education institutions and agencies.</li>
<li>Technical acumen with the ability to relate it with business value and operational mission needs.</li>
<li>Experience in selling application, monitoring, or cloud related complex software solutions.</li>
<li>Demonstrated experience with data management and analysis.</li>
<li>Experience managing and growing existing SaaS Enterprise accounts.&nbsp;</li>
<li>Outstanding track record of exceeding sales goals through organic growth and winning new logos.</li>
<li>Forecasting accuracy through rigorous pipeline hygiene and deal management using MEDDPPICC.&nbsp;</li>
<li>Exemplary written and oral communication skills.</li>
<li>Excellent interpersonal, planning, and organizational skills.</li>
<li>Bachelor’s degree</li>
</ul>
Bonus points if you have
<ul>
<li>Previous experience selling Observability (APM, monitoring) solutions</li>
<li>Exposure to a consumption sales motion</li>
<li>We are currently looking for candidates located on the West Coast</li>
</ul>
Please note that visa sponsorship is not available for this position. &nbsp;#LI-JH1 #LI-REMOTE <div class="content-pay-transparency"><div class="pay-input"><div class="description">The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.</div><div class="title">Estimated On-Target Earnings Range</div><div class="pay-range">$285,000&mdash;$320,000 USD</div></div></div><div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

Senior Account Executive - Public Sector (SLED West)

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>About New Relic: New Relic is a leader in observability, empowering engineers with real-time insights to build better software, faster. We are deeply committed to fostering an environment of innovation and collaboration, where our technology and people thrive. Our mission is to be the observability platform of choice &amp; the system of intelligence for customers.
Your opportunity
As the Lead Information Security Compliance Manager at New Relic, you will play a critical role in ensuring our innovative products meet global compliance standards and customer expectations. You will be a key partner to our product, engineering, legal, and security teams, providing guidance and oversight on a wide range of compliance and regulatory matters. This is an exciting opportunity to build and scale a product compliance program in a fast-paced, high-growth SaaS environment at the forefront of the observability and AI-powered analytics space.
This role requires a deep understanding of the evolving regulatory landscape, a strong technical foundation, and proven experience in partnering with engineering teams to embed compliance into the software development lifecycle.
What you’ll do
<ul>
<li>Serve as the central point of contact for product compliance, working closely with Product Management, Engineering, Legal, Security, and Sales to integrate compliance requirements into the entire product lifecycle, from design to launch and beyond.</li>
<li>Shape product capabilities to proactively balance compliance requirements with speed-to-market.</li>
<li>Review product features and internal architecture to assess against compliance requirements.</li>
<li>Identify and evaluate risks, including oversight and monitoring of our risk program in relation to product features.</li>
<li>Stay abreast of global regulatory trends and translate them into actionable insights and requirements for product teams.</li>
<li>Identify automation opportunities to enhance the review process in partnership with security and legal teams, incorporating minimum requirements that all capabilities must meet.</li>
</ul>
&nbsp;
Your Qualifications
Must-Have:
 Bachelor's degree in Computer Science, Information Security, or related field.Minimum of 8 years of experience as an Information Security Compliance Manager, Security and Compliance Manager, audit experienceStrong knowledge of and experience in security risk management and with frameworks including related regulatory compliance requirements (e.g., SOC 2, ISO 27001, HIPAA, PCI DSS, and NIST).Knowledge of or experience working with, Cloud technologies/environments, AWS, Azure, GCP, or other related cloud experience.Proven ability to translate complex regulatory and control language into practical policies, procedures, product requirements, and actionable guidelines for both technical and business teams.Creative and critical-thinking skills to build the development of automation and implementation of procedures that minimize operational overhead and help stakeholders meet the spirit of security controls.
<ul>
<li>Experience with compliance in the context of AI/ML-powered products.</li>
</ul>
Bonus points if you have
List “nice-to-have” criteria, such as attributes/behavioral values, strongly desired qualifications, and working conditions.
<ul>
<li>Knowledge of US government compliance standards, such as FedRAMP.</li>
<li>Knowledge of/experience working in heavily regulated software or software-as-a-service industry.</li>
<li>Familiarity with the observability and application performance monitoring (APM) market.</li>
<li>Familiarity with New Relic products and capabilities.</li>
<li>Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), or other relevant certifications.</li>
</ul><div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

Lead Information Security Compliance Manager

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Your opportunity
New Relic is seeking an Infrastructure Engineer to join our IT Engineering team, with a focus on network infrastructure and enterprise AI enablement. You will build and operate the networks that keep our global workforce connected and secure, and you will help deploy AI tools that make the company faster. This is an engineering role built around automation, scalability, and reliability, with real ownership over the platforms you run.
We are looking for a systems thinker who automates repetitive work, writes clear documentation, and makes sound tradeoffs between security, usability, and speed of adoption. You will partner with Security, Compliance, Facilities, IT Support, and Engineering teams, and you will have room to lead projects and shape the roadmap.
What you'll do
You will own and improve core network infrastructure across our global offices while driving the technical rollout and governance of AI platforms across the company. Day-to-day responsibilities include:
Network and infrastructure
<ul>
<li>Design, deploy, and manage Meraki infrastructure across global offices using the Meraki Dashboard and APIs</li>
<li>Troubleshoot and resolve office network issues, including Wi-Fi, switching, VLAN, DHCP, DNS, and connectivity problems.</li>
<li>Manage ISP relationships, including circuit procurement, installs, renewals, SLAs, outage escalation, and domain performance tracking</li>
<li>Plan and execute office network builds, moves, and refreshes with Facilities and Security</li>
<li>Design, deploy, and operate Zero Trust and network security infrastructure (Cloudflare Zero Trust/WARP, VPN, firewall policy)</li>
<li>Monitor network health and capacity, respond to incidents, and drive root cause fixes</li>
<li>Maintain network documentation, including architecture diagrams, IP plans, runbooks, and SOPs</li>
</ul>
AI enablement
<ul>
<li>Deploy and administer enterprise AI platforms (Gemini Enterprise, Claude, and related tools), including configuration, integrations, and usage monitoring</li>
<li>Build AI-powered automations that reduce manual work across IT and business teams</li>
<li>Design and enforce AI usage controls, including data protection, DLP, audit logging, and access policies</li>
<li>Evaluate new AI tools and vendors, running pilots and recommending adoption based on measurable impact</li>
</ul>
Team and operations
<ul>
<li>Build integrations and automation using scripts and APIs to eliminate manual toil</li>
<li>Act as an escalation point for IT Support on complex network and infrastructure issues</li>
<li>Participate in a global on-call rotation</li>
</ul>
This role requires
<ul>
<li>Proven experience in network, infrastructure, or IT engineering</li>
<li>Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing, TLS, VPN, proxy, firewall) and proven troubleshooting skills</li>
<li>Hands-on experience managing Meraki or comparable enterprise network infrastructure</li>
<li>Experience working with ISPs and carriers, including circuit management and outage escalation</li>
<li>Hands-on experience with enterprise AI or LLM platforms (Gemini, Claude or similar), including administration or integration work</li>
<li>Proficiency in a scripting or programming language (Python, Bash, JavaScript) and experience building against REST APIs</li>
<li>Understanding of data security principles as they apply to AI usage (data classification, DLP, least privilege)</li>
<li>Strong critical thinking and structured problem-solving skills</li>
<li>Clear written and verbal communication, including the ability to document designs and teach others</li>
<li>Ability to work independently and collaboratively across teams</li>
</ul>
Bonus points if you have
<ul>
<li>Cisco Meraki certification (CMNA) or CCNA/Network+</li>
<li>Experience with SD-WAN design and multi-site network management</li>
<li>Experience with Cloudflare Zero Trust, DLP, or CASB tooling</li>
<li>Experience building agents or workflows with MCP, prompt engineering, or LLM APIs</li>
<li>Experience with infrastructure as code or workflow automation (Terraform, Ansible, n8n, or similar)</li>
<li>Experience supporting SOX or similar compliance controls</li>
<li>Experience administering SaaS platforms such as Google Workspace, Slack, or Atlassian</li>
<li>Experience running AI adoption programs, training, or internal enablement</li>
</ul>
Please note that visa sponsorship is not available for this position.<div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

Associate IT infrastructure Engineer

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Your opportunity 
At New Relic, we believe in a virtuous cycle where customer success fuels improved revenue performance. Our Account Manager role is a pivotal function of an updated pod structure that sits at the intersection of Customer Success, Sales, and Product. Focused squarely on securing and growing our existing revenue base. We are a passionate, upbeat, and highly motivated group committed to exceptional customer loyalty, support, and expansion.&nbsp;
We are seeking an Account Manager to join our team and make a positive impact in the continued success and growth of our organization. In this critical role, you will be a driver of retention, adoption, and expansion. Strong leadership ensures positive relationships and alignment across Product, Marketing, and Sales, and Support. If you are passionate about building deep, strategic customer relationships and thrive in a quota-carrying environment, let's talk!
&nbsp;
 What you'll do 
You will utilize your skills in customer success, renewals, and sales methodologies to exceed customer expectations and deliver value across multiple key performance indicators.&nbsp;
Drive Revenue &amp; Retention&nbsp;
<ul>
<li>Pod Collaboration: In partnership with the Account Team, you will function as a secondary seller within a unified pod structure. This role is essential in supporting the Account Executive (Core Seller) through seamless cross-functional alignment and collaborative deal execution. You will review areas of opportunity (whitespace analysis), organize and manage enablement sessions with Technical Success Managers, and in partnership with the Solutions Consultants, help drive new growth opportunities for Account Executives.&nbsp;</li>
<li>Secure &amp; Negotiate Renewals: Build positive relationships with customers including economic buyers, decision-makers, champions and end-users, negotiating contracts for direct and partner managed agreements.&nbsp;</li>
<li>Mitigate Churn: Proactively identify accounts running "cold" and/or at risk (downgrades, churn, low BCM Burn Rate) and develop strategic plans to mitigate uncertainty, drive customer satisfaction, increase consumption, and maintain high renewal rates.&nbsp;</li>
<li>Deliver Expansion: Grow revenue at renewal time and throughout the customer lifecycle. Increase Billable Consumption Metric (BCM) for current subscription customers and convert Pay-As-You-Go (PAYG) customers through sub-account prospecting and finding new upsell opportunities.&nbsp;</li>
</ul>
Cultivate Customer Success &amp; Adoption&nbsp;
<ul>
<li>Improve Customer Relationships: Collaborate with Account Executives on accounts at key moments in the customer journey, becoming their voice within New Relic.
<ul>
<li>Coordinate Customer Business Reviews</li>
<li>Contribute to Account Plans</li>
<li>Complete the Renewal Process &amp; Discussions&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Increase Adoption: Support customer Onboarding and strengthen product knowledge through:
<ul>
<li>Account Health Checks&nbsp;</li>
<li>Business Value Assessments Enablement Sessions&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Advocate &amp; Resolve: Collaborate with departments (Sales, Operations, Customer Solutions, Legal, and Collections) to resolve customer issues and advocate on their behalf.&nbsp;</li>
</ul>
Strategic Execution &amp; Data Analysis&nbsp;
<ul>
<li>Value Articulation: Effectively communicate company messages and our value proposition, both verbally and in writing.&nbsp;</li>
<li>Data-Driven Strategy: Use strong analytical skills and experience working with data to professionally advise strategy, identify industry trends, and inform economic buyers and decision-makers.&nbsp;</li>
<li>Operational Excellence: Maintain an accurate customer master record, including buying programs, contract renewal dates, customer contact information, and sentiment. Ensure proper Salesforce hygiene with thorough, accurate, and up to date information for all your accounts, opportunities, and contacts.&nbsp;</li>
</ul>
&nbsp;
This role requires 
<ul>
<li>5+ years of experience in a quota-carrying role, managing renewals, or customer success role, closing large complex time-sensitive software contracts, preferably within the SaaS industry.&nbsp;</li>
<li>Proven ability to build deep, strategic relationships with customer contacts at all levels of technical and non-technical depth, including senior leadership and C-Level Executives.&nbsp;</li>
<li>Experience in building, analyzing, and interpreting datasets to accurately manage a pipeline for success.&nbsp;</li>
<li>A track record of identifying key customer goals and steering value-based discussions that lead to growth and expansion.&nbsp;</li>
<li>Excellent professional written and verbal communication skills that actively demonstrates true relationship-building, and the ability to work collaboratively with all internal and external points of contact effectively.&nbsp;</li>
<li>Experience in mastering time management that yields retaining loyal customers and successfully renewing contracts early and on time.&nbsp;</li>
<li>Experience using and learning new software (e.g., G Suite, Salesforce, Salesloft) MS Excel and PowerPoint presentations.</li>
</ul>
Bonus points if you have
<ul>
<li>Thorough background in Observability, Application Performance Monitoring, and/or DevOps.&nbsp;</li>
<li>Experience with Consumption-based Selling and Platforms.&nbsp;</li>
<li>Experience with multiple defined Sales Methodologies including, Challenger Sale, Command of the Message, and MEDDPICC.&nbsp;</li>
<li>Contributed to building a scaled Customer Success function.&nbsp;</li>
<li>Project Management Experience (e.g., PMP, CSM, or CSPO, certifications).</li>
</ul>
 Please note that visa sponsorship is not available for this position. 
#LI-MM1 #LI-Remote<div class="content-pay-transparency"><div class="pay-input"><div class="description">The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.</div><div class="title">Estimated On-Target Earnings Range</div><div class="pay-range">$138,000&mdash;$172,000 USD</div></div></div><div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

Account Manager - Renewals (West)

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Your opportunity 
As part of our global Customer Adoption organization, the Solutions Consulting and Technical Success leadership team is tasked with ensuring that every customer achieves transformative business value throughout their entire Observability lifecycle.
We are seeking an inspiring, strategic, and hands-on leader to build, develop, and scale our Solutions Consulting and Technical Success team across Latin America (LATAM). In this pivotal regional leadership role, you will oversee a blended team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs). You will serve as one of the primary drivers of New Relic’s growth and retention across the region—partnering closely with LATAM Sales, Customer Success, and Global Engineering to bridge technical strategy, customer expansion, growth, and long-term product adoption.
From initial technical discovery and Proof of Value (POV) to post-sale onboarding, architectural health, and consumption growth, you and your team will help customers across diverse industries solve critical digital challenges, accelerate their cloud journeys, and build lifelong advocacy for New Relic. 
 What you'll do
<ul>
<li>Build, Lead, and Inspire: Recruit, develop, and mentor a high-performing, distributed team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs) across Latin America.</li>
<li>Drive Full-Lifecycle Impact: Align pre-sales technical execution with post-sales adoption strategies to drive customer growth and expansion of the New Relic platform, net retention rate (NRR), and platform consumption growth across both emerging and enterprise accounts.</li>
<li>Pre-Sales Technical Leadership: Coach and support Solutions Consultants in opportunity qualification, architectural design, Proof of Value (POV) delivery, RFP responses, and executive business justifications.</li>
<li>Post-Sales Customer Success &amp; Adoption: Partner with TSMs to establish technical success plans, proactive account reviews, customer health monitoring, and adoption milestones that accelerate time-to-value.</li>
<li>Executive Escalation &amp; Regional Sponsorship: Act as a senior technical escalation point and executive sponsor for high-impact enterprise accounts, resolving critical technical hurdles in coordination with Sales, Engineering, and Global Customer Support.</li>
<li>Cross-Functional Strategic Alignment: Partner deeply with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors to align go-to-market execution with regional growth goals.</li>
<li>Market &amp; Domain Thought Leadership: Serve as a trusted advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures both internally and at regional customer events. </li>
</ul>
This role requires 
<ul>
<li>Language Proficiency: Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal).</li>
<li>Leadership Experience: 5+ years of direct people management experience leading technical customer-facing teams—ideally managing pre-sales Solutions Consultants/Engineers, Technical Success Managers (TSMs), Technical Account Managers (TAMs), or Professional Services.</li>
<li>Blended Lifecycle Acumen: Deep understanding of recurring revenue (SaaS / consumption) business models, with proven experience balancing pre-sales win rates with post-sales customer retention and platform expansion.</li>
<li>Regional Expertise: Strong knowledge of enterprise business practices, customer expectations, and technical ecosystems across Latin American markets (e.g., Brazil, Mexico, Colombia, Chile, Argentina).</li>
<li>Technical Breadth: Strong background in enterprise SaaS, DevOps, Application Performance Monitoring (APM), Infrastructure monitoring, Cloud platforms (AWS, Azure, GCP), APIs, microservices, and modern software architectures.</li>
<li>Talent Development: Proven track record of hiring, coaching, motivating, and retaining top technical talent in a high-growth, dynamic, and distributed work environment.</li>
<li>Collaboration &amp; Influence: Demonstrated ability to influence cross-functional stakeholders, collaborate effectively with Sales leadership, and build strong trust-based relationships with customer executives (CTO, VP of Engineering, Head of Infrastructure).</li>
<li>Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.</li>
<li>Willingness and ability to travel 25%+ regionally within Latin America and periodically to global headquarters as business needs require</li>
</ul>
Bonus points if you have 
<ul>
<li>Experience directly within the Observability, APM, or log analytics industry.</li>
<li>Hands-on knowledge of modern cloud-native architectures, container orchestration (Kubernetes, Docker), and OpenTelemetry.</li>
<li>Familiarity with Generative AI application development, AI observability, and agentic AI technology stacks.</li>
<li>Experience standing up or scaling a newly formed regional field technical organization in LATAM.</li>
</ul>
 Please note that visa sponsorship is not available for this position. 
#LI-MM1 #LI-Remote<div class="content-pay-transparency"><div class="pay-input"><div class="description">The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.</div><div class="title">Estimated On-Target Earnings Range</div><div class="pay-range">$226,000&mdash;$283,000 USD</div></div></div><div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

Manager, Solutions Consulting (LATAM)

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Your opportunity 
As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way.&nbsp; While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team.&nbsp; You will own the technical success and post sales relationships for our valued customers.&nbsp; You will help our customers succeed while growing their New Relic Investment. &nbsp; You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.
You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.&nbsp;&nbsp;
&nbsp;
What you'll do 
<ul>
<li>Own customer adoption, onboarding, and continued success at your customer base.</li>
<li>Forecast customer consumption and document opportunities and successes.&nbsp;</li>
<li>Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.</li>
<li>Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals</li>
<li>Be your customer’s voice with product and engineering.</li>
<li>Maintain a deep understanding of the customer’s business and how they use technology to grow.</li>
<li>This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.</li>
</ul>
&nbsp;
This role requires
<ul>
<li>5+ years of pre or post sales experience within the software industry</li>
<li>3+ years of demonstrated pre or post sales experience working with enterprise customers</li>
<li>Strong technical background and sales/customer orientation</li>
<li>A desire to learn new technologies</li>
<li>An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)</li>
<li>Ability to keep up to date project plans and documentation.</li>
<li>Fluent in English</li>
</ul>
&nbsp;
Bonus points if you have
<ul>
<li>Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang</li>
<li>Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD</li>
<li>Background in mobile device platforms &amp; architectures (IOS &amp; Android)</li>
<li>Bachelor's degree in Engineering/Computer Science or equivalent desirable</li>
</ul>
&nbsp;
Please note that visa sponsorship is not available for this position. 
#LI-GK1 #LI-Remote<div class="content-pay-transparency"><div class="pay-input"><div class="description">The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.</div><div class="title">Estimated On-Target Earnings Range</div><div class="pay-range">$203,000&mdash;$254,000 USD</div></div></div><div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

Senior Technical Success Manager

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Your opportunity
New Relicでは現在、当社の成長を支える中核メンバーとして、シニアテクニカルサクセスマネージャー（Senior Technical Success Manager）を募集しています。SREやソフトウエア開発エンジニア、インフラエンジニアなど複数のエンジニアリングロールの方々と日々ディスカッションをしていたり、統括するCTOやテックリードの方々と技術的なコミュニケーションを行う機会が多い方は大歓迎です。サービス開発/運用を実際に行っているメンバーが多く、現場での経験がすぐに役立つロールのため、社外の接客の経験が浅い場合でもご安心ください。オンボードのためのトレーニングも揃っています。
Technical Success Managerの主な業務は、New Relicの営業、Solutions Consultant、 Technical Support Engineerやマーケティングチームなどと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的にご利用いただくためのご契約後の活用促進や業務改善の支援を行うことです。また、既存のお客様の活用状況を分析し、様々な社員がデータドリブンで動けるた、めの環境整備も行っています。
当社のTechnical Success Managerとして、さまざまな業界やシステムに対する技術的なサポートをすることで、多種の技術やお客様のビジネスニーズ、市場動向を把握することができます。ご契約後のお客様の成長を助けながら信頼関係を築き、お客様の成功とビジネス業績の改善を好循環で回していくというカスタマーサクセスの本質を体現するエキサイティングなキャリアを築くことが可能です。当社には、これまでの活動を通じて培われた豊富な成功実績とノウハウがあります。お客様と密接に関わりながら、共に目標を追求することに情熱をお持ちの方のご応募を、心よりお待ちしております。
 What you'll do
<ul>
<li>お客様のオンボーディング、ユーザー環境への適用、そして継続的な利用を確実なものとし、お客様を成功へ導きます。</li>
<li>New Relic の製品とサービスの全ての面で技術的なリーダーシップを発揮します</li>
<li>New Relic を利用したリアルタイムパフォーマンスの問題解決をできるようにお客様のトレーニングを支援します</li>
<li>お客様の状況を見ながらサービス解約のリスクを特定し、そのリスクを排除するために積極的に取り組みます</li>
<li>他の Technical Support Engineer や Solution Consultant, Sales などと連携してお客様の問題を迅速に解決します</li>
<li>お客様の声を拾い、New Relic がより良いサービスを提供するために内部にフィードバックを伝えます</li>
<li>特定の業務ドメインのスペシャリストとして業界固有の課題においてチームメンバーを牽引し、個人およびチームの潜在能力の追求と拡大を促進します。計画的な能力開発を提供し、全員が最高の仕事ができる機会を確保します。</li>
</ul>
&nbsp;
This role requires
<ul>
<li>アプリケーションを業務で設計・開発した経験がある（バックエンド and/or フロントエンド）</li>
<li>AWS、Azure、GCPなどのパブリッククラウドサービスを利用したシステム構築を業務で経験したことがある</li>
<li>本番等で稼働するシステムのトラブルシュートを業務でしたことがあり、問題検知から恒久対応までのトラブル管理全般を行ったことがある</li>
<li>顧客または社内の他部門のステークホルダーに対して提案・折衝したことがある</li>
<li>７年以上の IT プロフェッショナルサービス、SaaS ベンダーもしくは Customer Success に関連する経験があることが望ましい</li>
<li>大規模で複雑なお客様支援を成功に導き、顧客満足度を高めた経験 • Web/Mobile アプリケーションの開発やアーキテクチャに関する理解 • 技術的な概念や機能をビジネスニーズに適応させる能力 • お客様のビジネスの成功に興味を持ち、迅速にキャッチアップする • AWS、Azure、Cloud Foundry などのクラウドプラットフォームの経験がある 方は優遇</li>
<li>3年以上にわたり、人やチームを率いて成功を収め、応答性の高いソフトウェアサポートの運用を成功させてきた経験がある。</li>
<li>顧客体験の重要性を明確に説明でき、ビジネスニーズと技術的な詳細の間のギャップを埋めながら、より良い結果を得るために他者を巻き込むことができる。</li>
<li>コミュニケーション能力、人事管理能力、コーチング能力を実証できる。</li>
<li>データの収集、分析、解釈能力に加え、問題の特定、定義、解決に対する情熱を持っていること。</li>
</ul>
Bonus points if you have
<ul>
<li>複数人から構成される何らかのプロジェクトをリードした経験がある</li>
<li>イベント登壇やセミナー講師など対外的に発表した経験がある</li>
<li>社内外でのエンジニアに対する技術的なコーチング/能力開発を行った経験がある</li>
<li>英語での読み書きができる、英語のコミュニケーションができるとなお良い</li>
</ul>
&nbsp;
Please note that visa sponsorship is not available for this position.
#LI-RT2
&nbsp;
&nbsp;
&nbsp;
&nbsp;<div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

<div class="content-intro">We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</div>Are you an exceptional sales leader ready for an unparalleled challenge? We are seeking a highly motivated and results-driven Sales Manager to pioneer and grow our Enterprise Sales organisation for the Northern European market, based out of UK. This role is a unique opportunity to design and lead a high-performing, Enterprise new business team from the ground up, making a significant contribution to our company’s trajectory. If you are passionate about talent development, thrive on change management, and believe in Hands-On Coaching, we want to hear from you.
<h3>Your Opportunity:</h3>
This is a defining career moment—a chance to build the foundations of a successful enterprise sales engine with a culture of excellence.
<ul>
<li>Net-New Enterprise Focus: Drive ambitious growth with a strategic focus on net-new logo acquisition and consistent, high-impact pipeline generation within large, complex enterprise accounts across Northern Europe.</li>
<li>Hands-On Leadership: We empower you to be a Hands-On Coach. Your management style will prioritise immediate, in-the-room mentorship and support, rather than relying solely on passive metrics or dashboards.</li>
<li>Unrivalled Development: This role offers significant challenge and scope, providing accelerated professional growth and experiences that directly prepare you for future internal progression and promotion.</li>
</ul>
<h3>What You'll Do:</h3>
You will be responsible for driving top-tier performance through expert coaching and meticulous operational oversight of complex sales cycles.
<ul>
<li>Coach for Performance: Provide high-impact, day-to-day coaching, joining your Account Executives on calls and strategy sessions to navigate multi-stakeholder enterprise deals and significantly drive performance.</li>
<li>Strategic Execution: Set clear KPIs and lead the proactive territory planning required to ensure the team consistently overachieves on pipeline and revenue goals in the Southern European market.</li>
<li>Pipeline Rigor &amp; Hygiene: Instill the discipline required for diligent pipeline hygiene, ensuring the rigorous qualification and disqualification of opportunities to maintain a clean, high-value enterprise forecast.</li>
<li>Forecasting &amp; Data Mastery: Build and maintain an accurate, reliable sales forecast for long-cycle deals. Leverage data analysis and trend spotting to provide insightful direction and measure rep performance.</li>
<li>Deal Structure: Instill discipline and clarity by ensuring rigorous application of the MEDDPPICC framework to effectively map out, structure, and close complex enterprise deals.</li>
<li>Talent Cultivation: Attract, hire, and develop top-tier enterprise sales talent, mentoring them toward success and supporting their long-term career tenure.</li>
</ul>
<h3>This Role Requires:</h3>
We seek an established sales leader ready for high accountability and strategic challenge.
<ul>
<li>Proven track record in running high-performing Enterprise sales teams with demonstrable success in a net-new acquisition focus.</li>
<li>Deep familiarity with SaaS/Cloud environments and a proven ability to manage and coach reps through complex, long-cycle, multi-stakeholder deals.</li>
<li>Exceptional coaching and leadership skills, underpinned by a genuine desire to develop senior talent.</li>
<li>Proficiency in the MEDDPPICC and COM sales methodologies.</li>
<li>Strong analytical capability, using data and trends to measure performance, guide strategy, and accurately forecast.</li>
<li>High levels of resilience, detail-orientation, and a proactive self-starter mentality.</li>
<li>Practical command of Salesforce CRM.</li>
</ul>
<h3>Bonus Points</h3>
<ul>
<li>Demonstrable experience in successfully building a sales team from scratch or managing a team through significant organisational change.</li>
<li>A leadership philosophy rooted in Hands-On Coaching and presence over passive metrics tracking.</li>
<li>A professional commitment to long-term tenure and sustained team growth.</li>
</ul>
 Please note that visa sponsorship is not available for this position.
#LI-RM1 #LI-Hybrid<div class="content-conclusion">Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.&nbsp;
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the&nbsp;<a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.&nbsp;
Review our Applicant Privacy Notice at&nbsp;<a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></div>

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