OneSpan is a global leader in digital identity verification and security solutions. Established in 1991, the company has been at the forefront of enabling secure digital transactions and e-signatures. OneSpan's innovative technologies have revolutionized the way organizations authenticate users, detect fraud, and ensure regulatory compliance in the rapidly evolving digital landscape. Through its cutting-edge products and services, OneSpan continues to drive the shift towards a more secure and convenient digital world.

onespan

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>Le ou la&nbsp;Responsable de l’expérience numérique est chargé(e) de transformer le service de soutien à la clientèle de OneSpan en une expérience de soutien axée d’abord sur le numérique et propulsée par l’intelligence artificielle. Ce rôle consiste à identifier et à mettre en œuvre des cas d’usage où les clients peuvent demander et obtenir de l’aide par l’intermédiaire de canaux numériques, notamment le portail de soutien client, les agents conversationnels (chatbots) et assistants virtuels, l’IA agentique, la recherche alimentée par l’IA, les formulaires structurés, l’automatisation des flux de travail, les capacités de libre-service ainsi que les améliorations apportées aux produits, avec peu ou pas d’intervention d’un agent du soutien à la clientèle de OneSpan.
La principale mesure de réussite consiste à atteindre un taux de résolution numérique de 60 % pour les demandes admissibles des clients non premium, permettant ainsi à l’organisation du soutien à la clientèle de consacrer davantage de capacité aux interventions premium, complexes et à forte valeur ajoutée.
Un soutien à la clientèle de calibre mondial
Le soutien à la clientèle de OneSpan s’engage à contribuer au succès de ses clients grâce à un service rapide, compétent, courtois et réactif. Ce poste prolonge cette mission en modernisant la manière dont les clients reçoivent de l’assistance : en améliorant le libre-service, en réduisant les frictions, en accélérant la résolution des demandes et en assurant un transfert fluide vers un agent humain lorsque la résolution numérique n’est pas appropriée.
Principales responsabilités
<ul>
<li>Définir et piloter la feuille de route de la transformation numérique du soutien, couvrant le portail client, la recherche IA, les agents conversationnels et assistants virtuels, les formulaires structurés, l’automatisation des flux de travail, l’IA agentique, la gestion des connaissances, la documentation et les fonctionnalités de libre-service intégrées aux produits.</li>
<li>Identifier les types de demandes récurrentes et à fort volume pouvant être prévenus, automatisés, résolus en libre-service, améliorés grâce à la documentation ou éliminés par des améliorations produit.</li>
<li>Diriger la feuille de route nécessaire pour atteindre un taux de résolution numérique de 60 % des demandes admissibles non premium, tout en maintenant une expérience de soutien premium de grande qualité.</li>
<li>Collaborer étroitement avec les équipes de gestion de produit, d’ingénierie, des TI, les responsables de plateformes comme ServiceNow, les équipes de gestion des connaissances et de la documentation, les opérations de soutien, le succès client et les équipes de soutien de première ligne.</li>
<li>Assurer la coordination des initiatives selon les pratiques BPM et PMO, notamment la cartographie des processus, la planification des initiatives, l’élaboration de dossiers d’affaires, le suivi des dépendances, l’alignement des parties prenantes, la planification de l’adoption et la production de rapports destinés à la direction.</li>
<li>Améliorer les processus de collecte structurée des demandes, de triage, de classification, d’acheminement, de recommandations de résolution, de gestion des SLA et des escalades, ainsi que l’expérience des agents.</li>
<li>Mettre en place des tableaux de bord de performance pour suivre la résolution numérique, le taux de confinement, l’adoption du libre-service, la qualité de l’IA et de l’automatisation, la déviation des cas, l’expérience client et l’efficacité du soutien.</li>
<li>Veiller à ce que les solutions d’IA et d’automatisation soient déployées avec une gouvernance appropriée, des mécanismes de transfert vers l’humain, la protection des données clients, la transparence et une surveillance continue.</li>
<li>Transformer les apprentissages tirés du soutien à la clientèle en améliorations des produits, des processus, du portail, de la documentation et de la base de connaissances.</li>
</ul>
Objectifs et indicateurs de performance (KPI)
<ul>
<li>Atteindre un taux de résolution numérique de 60 % pour les demandes de soutien admissibles des clients non premium.</li>
<li>Accroître l’utilisation des canaux de soutien numériques, de la recherche alimentée par l’IA, du libre-service, des formulaires structurés et des flux de travail automatisés.</li>
<li>Réduire le volume de demandes répétitives non premium devant être traitées par les agents.</li>
<li>Améliorer l’effort client, la rapidité de résolution, l’efficacité opérationnelle et la cohérence du parcours de soutien.</li>
<li>Augmenter la capacité du soutien à la clientèle pour les interactions premium et les dossiers complexes.</li>
<li>Améliorer la qualité et l’actualité des connaissances, de la documentation et du contenu prêt pour l’IA.</li>
<li>Réaliser des améliorations mesurables aux processus, aux outils, aux produits et au portail client.</li>
</ul>
Exigences
Transformation numérique du soutien à la clientèle
<ul>
<li>Expérience démontrée dans la transformation des organisations de soutien à la clientèle grâce au libre-service, à l’automatisation, à l’intelligence artificielle et aux canaux numériques, avec des résultats mesurables en matière d’expérience client, d’efficacité opérationnelle et de capacité d’expansion du soutien.</li>
</ul>
Stratégie d’IA, d’automatisation et de libre-service
<ul>
<li>Expérience dans l’identification, la priorisation et la mise en œuvre de capacités de soutien alimentées par l’IA, de solutions d’automatisation des flux de travail, d’agents conversationnels et d’assistants virtuels, de libre-service fondé sur les connaissances et de parcours clients numériques.</li>
</ul>
Gestion des processus d’affaires (BPM) et livraison de programmes
<ul>
<li>Solides compétences en amélioration de processus et en gestion de programme (PMO), incluant la cartographie des processus, l’élaboration de dossiers d’affaires, la gestion de feuilles de route, l’alignement des parties prenantes, la gestion des dépendances et l’exécution d’initiatives de transformation interfonctionnelles.</li>
</ul>
Leadership transversal et influence
<ul>
<li>Capacité éprouvée à diriger des initiatives touchant le soutien à la clientèle, la gestion de produit, l’ingénierie, les TI, le succès client et les opérations, sans autorité hiérarchique directe, en favorisant l’alignement et l’atteinte des résultats d’affaires.</li>
</ul>
Prise de décision fondée sur les données
<ul>
<li>Excellentes compétences analytiques et expérience dans la définition et la gestion d’indicateurs de performance, ainsi que dans l’utilisation des données clients et opérationnelles pour identifier des occasions d’amélioration, mesurer l’adoption et favoriser l’optimisation continue.</li>
</ul>
Qualifications souhaitées (atouts)
Expertise des plateformes de gestion des services
<ul>
<li>Expérience pratique avec ServiceNow, Salesforce Service Cloud, Zendesk, Jira, Confluence, Gainsight ou des plateformes comparables de soutien à la clientèle et d’automatisation des flux de travail.</li>
</ul>
&nbsp;Expérience dans les secteurs SaaS, cybersécurité ou fintech
<ul>
<li>Expérience dans des environnements technologiques réglementés tels que les logiciels SaaS B2B, la cybersécurité, l’identité numérique, l’authentification, les technologies financières (fintech) ou des domaines connexes.</li>
</ul>
Gestion des connaissances et recherche alimentée par l’IA
<ul>
<li>Expérience dans la mise en œuvre de programmes de gestion des connaissances, de solutions de recherche alimentées par l’IA, d’architectures basées sur la génération augmentée par récupération (RAG), de stratégies de documentation ou de méthodologies Knowledge-Centered Service (KCS).</li>
</ul>
Gouvernance de l’IA et IA responsable
<ul>
<li>Expérience dans l’établissement de cadres de gouvernance pour le soutien client assisté par l’IA, incluant le suivi de la qualité, les processus avec intervention humaine, la gestion des risques, la protection de la vie privée et la conformité.</li>
</ul>
Expérience en leadership
<ul>
<li>Expérience préalable dans la création, la direction ou le développement d’équipes hautement performantes au sein du soutien à la clientèle, de l’expérience client, de la transformation numérique, des opérations de soutien ou des opérations produit.</li>
</ul>
Certifications professionnelles
<ul>
<li>Certifications pertinentes telles que PMP, Agile/Scrum, Lean Six Sigma, ITIL, KCS, COPC, CCXP ou certifications liées à la gestion des processus d’affaires (BPM).</li>
</ul>
_____________________________________________________________________________________________________________________________________
The Digital Experience Leader is responsible for transforming OneSpan Customer Support into a digital-first, AI-enabled support experience. The role will identify and deliver support use cases where customers can request and receive help through digital channels — including the customer support portal, chatbot/virtual agent, Agentic AI, AI search, structured intake, workflow automation, self-service capabilities, and product enhancements — with no or minimal interaction from a OneSpan Customer Support agent.
The primary success measure is to enable 60% digital resolution for eligible non-premium customer requests, allowing the Customer Support organization to focus more capacity on premium, complex, and high-value customer engagements.
&nbsp;World class customer support
OneSpan Customer Support is committed to helping customers succeed through timely, knowledgeable, courteous, and responsive service. This role extends that mission by modernizing how customers receive support: improving self-service, reducing friction, accelerating resolution, and ensuring smooth human handoff when digital resolution is not appropriate.
Job Duties and Responsibilities
<ul>
<li>Own the digital support transformation roadmap across portal, AI search, chatbot/virtual agent, structured forms, workflow automation, Agentic AI, knowledge, documentation, and product self-service.</li>
<li>Identify high-volume and recurring request types that can be prevented, automated, resolved through self-service, improved through documentation, or eliminated through product enhancements.</li>
<li>Drive the roadmap required to achieve 60% digital resolution for eligible non-premium requests while preserving a high-quality premium support experience.</li>
<li>Partner with Product Management, Engineering, IT, ServiceNow/platform owners, Knowledge/Documentation, Support Operations, Customer Success, and frontline Support teams.</li>
<li>Lead BPM and PMO-style coordination, including process mapping, initiative planning, business case definition, dependency tracking, stakeholder alignment, adoption planning, and executive reporting.</li>
<li>Improve structured intake, triage, classification, routing, resolution guidance, SLA/escalation workflows, and agent experience.</li>
<li>Establish KPI dashboards for digital resolution, containment, self-service adoption, AI/automation quality, case deflection, customer experience, and support efficiency.</li>
<li>Ensure AI and automation are implemented with appropriate governance, human handoff, customer data protection, transparency, and continuous monitoring.</li>
<li>Convert support insights into product, process, portal, documentation, and knowledgebase improvements.</li>
</ul>
Objectives / KPI’s
<ul>
<li>Achieve 60% digital resolution for eligible non-premium customer support requests.</li>
<li>Increase use of digital support channels, AI search, self-service, structured intake, and automated workflows.</li>
<li>Reduce avoidable agent-handled volume for repeatable non-premium requests.</li>
<li>Improve customer effort, resolution speed, efficiency, and support journey consistency.</li>
<li>Increase Customer Support capacity for premium and complex customer engagements.</li>
<li>Improve quality and freshness of knowledge, documentation, and AI-ready content.</li>
<li>Deliver measurable process, tooling, product, and portal improvements.</li>
</ul>
Requirements
<ul>
<li>Customer Support Digital Transformation - Demonstrated experience transforming customer support organizations through self-service, automation, AI, and digital channels, with measurable improvements in customer experience, operational efficiency, and support scalability.</li>
<li>AI, Automation &amp; Self-Service Strategy - Experience identifying, prioritizing, and delivering AI-powered support capabilities, workflow automation, chatbot/virtual agent solutions, knowledge-driven self-service, and digital customer journeys.</li>
<li>Business Process Management (BPM) &amp; Program Delivery - Strong process improvement and PMO skills, including process mapping, business case development, roadmap management, stakeholder alignment, dependency management, and execution of cross-functional transformation initiatives.</li>
<li>Cross-Functional Leadership &amp; Influence - Proven ability to lead initiatives across Customer Support, Product Management, Engineering, IT, Customer Success, and Operations without direct authority, driving alignment and delivering business outcomes.</li>
<li>Data-Driven Decision Making - Strong analytical skills with experience defining and managing KPIs, using customer and operational data to identify improvement opportunities, measure adoption, and drive continuous optimization.</li>
</ul>
&nbsp;
Preferred qualifications (nice-to-have skills)
<ul>
<li>Service Management Platform Expertise - Hands-on experience with ServiceNow, Salesforce Service Cloud, Zendesk, Jira, Confluence, Gainsight, or comparable customer support and workflow automation platforms.</li>
<li>SaaS, Cybersecurity, or FinTech Industry Experience - Experience in B2B SaaS, cybersecurity, digital identity, authentication, fintech, or other regulated technology environments.</li>
<li>Knowledge Management &amp; AI Search - Experience implementing knowledge management programs, AI-powered search, RAG-based solutions, documentation strategy, or Knowledge-Centered Service (KCS) methodologies.</li>
<li>AI Governance &amp; Responsible AI - Experience establishing governance frameworks for AI-enabled customer support, including quality monitoring, human-in-the-loop processes, risk management, privacy, and compliance.</li>
<li>Leadership Experience - Previous experience building, leading, or scaling high-performing teams in Customer Support, Customer Experience, Digital Transformation, Support Operations, or Product Operations functions.</li>
<li>Professional Certifications - Relevant certifications such as PMP, Agile/Scrum, Lean Six Sigma, ITIL, KCS, COPC, CCXP, or BPM-related certifications.</li>
</ul>
Avis:&nbsp;Ce poste nécessite la maîtrise d'une langue autre que le français car vous serez en partenariat avec des clients internes et/ou externes hors du Québec.
Disclaimer:&nbsp; This position requires proficiency in a language other than French, as you will be working in partnership with internal and/or external customers outside Québec.
#LI-Hybrid
#LI-HW1

Responsable de l’expérience numérique / Digital Experience Leader, Customer Support

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>OneSpan is seeking a Marketing Automation &amp; Campaign Operations Manager to build and operate the automation and campaign infrastructure that allows OneSpan Marketing to execute sophisticated, measurable, and increasingly personalized programs globally with greater speed, quality, and scale. You will own global campaign delivery and the health and evolution of our Marketo Engage instance across our Digital Agreements and Security businesses, manage campaigns from intake through launch, own platform quality and governance, and build the repeatable processes and automations that make this possible.
This is a hands-on role with growing strategic scope. You will partner with Demand Generation, Field Marketing, Product Marketing, Creative Services, Sales Enablement, Analytics, GTM Systems, Web Operations, and IT. You will contribute to quarterly planning, assess capacity and readiness, and bring data-backed recommendations on priorities and investments. The Director of Marketing Operations sets the overall roadmap and prioritization framework; you help shape both and own delivery against them.
This role is a strong fit for an experienced Marketo practitioner who has led campaign operations and is ready to own a global platform, expand their cross-functional influence, and drive AI and automation work.
Key Responsibilities:
Planning and prioritization
<ul>
<li>Contribute to quarterly planning with Demand Generation, Field Marketing, and Product Marketing; assess operational capacity, dependencies, and readiness for planned campaigns and launches, and flag risks early.</li>
<li>Analyze campaign and operational performance to identify trends, gaps, and bottlenecks, and turn findings into practical recommendations for the Director and Marketing leadership.</li>
</ul>
Marketo administration and platform quality
<ul>
<li>Own the day-to-day health of the Marketo Engage instance, including users, roles, permissions, integrations, and processing performance; troubleshoot issues with the appropriate technical owners.</li>
<li>Maintain and improve global program templates, tokens, folder structure, engagement programs, nurture streams, triggered and batch smart campaigns, dynamic content, and segmentations. Use Velocity scripting and webhooks where appropriate.</li>
<li>Lead execution of prioritized instance audit and remediation work, including asset retirement, smart campaign cleanup, and technical debt reduction, and recommend architecture improvements that reduce build time and errors.</li>
<li>Monitor email deliverability, bounce trends, and communication limits; partner with IT on domain authentication (SPF, DKIM, DMARC) and mailbox provider requirements, and escalate issues promptly.</li>
</ul>
Campaign planning and delivery
<ul>
<li>Own campaign intake, workback schedules, and delivery for webinars, events, email, nurture, product launches, and customer communications. Estimate effort and dependencies, manage stakeholder expectations, and escalate capacity or priority conflicts early.</li>
<li>Build and launch Marketo programs, emails, landing pages, forms, and smart campaigns using standardized templates and tokens, with aligned Salesforce campaign records, membership, and statuses.</li>
<li>Translate targeting requirements into validated audiences, including installed-base segments that require subscription or other related-record data; document definitions for reuse.</li>
<li>Own launch QA and coordinate end-to-end testing with Web Operations, GTM Systems, and IT. Validate audiences, links, registration flows, Litmus email rendering, consent and suppressions, tracking, and Marketo to Salesforce synchronization.</li>
</ul>
Preference center, consent, and database management
<ul>
<li>Own the marketing email preference center and related workflows, including subscriptions, language preferences, opt-ins, unsubscribes, and consent history. Implement approved consent policies with Privacy and Legal, aligned with GDPR, CASL, and CAN-SPAM.</li>
<li>Own day-to-day Marketo database quality, including field completeness, email verification with Validity BriteVerify, deduplication, enrichment checks, list import standards, and reusable exclusions for ineligible audiences.</li>
<li>Build and maintain reusable audience segments; analyze segment size, reachability, overlap, and fatigue to recommend targeting improvements and reduce conflicting communications.</li>
</ul>
Workflow automation and AI enablement
<ul>
<li>Partner with the Marketing AI lead to identify and operationalize automation and AI opportunities within campaign operations, including campaign setup, content variation, QA, audience operations, and intake.</li>
<li>Design and maintain structured intake and approval workflows using Microsoft Forms, SharePoint, and Power Automate; make request status, ownership, and delivery expectations visible to stakeholders.</li>
<li>Prototype and test automations and agents using approved tools such as Copilot Studio, partnering with technical teams on anything requiring their support.</li>
<li>Move validated prototypes into supported workflows with appropriate access, human review, and documentation; measure adoption, time savings, and error reduction.</li>
</ul>
Campaign governance and measurement
<ul>
<li>Own operational standards for Salesforce campaign hierarchies, naming, metadata, member statuses, and UTM tagging across business units and evergreen programs.</li>
<li>Create reusable campaign and operational reports that show engagement, funnel performance, delivery timelines, and recurring bottlenecks; partner with Analytics and BI on attribution definitions and reporting alignment.</li>
</ul>
Cross-functional delivery and enablement
<ul>
<li>Partner with the lead lifecycle owner on campaign interactions with scoring and routing, and with GTM Systems and IT on Salesforce configuration, integration changes, and testing.</li>
<li>Maintain instance documentation, operating procedures, and training materials so the platform remains supportable beyond any single administrator. Train and mentor marketers on Marketo best practices and approved self-service capabilities.</li>
</ul>
Qualifications:
Required
<ul>
<li>6+ years of B2B marketing operations or campaign operations experience, including hands-on ownership of campaign builds, launches, and operational improvements.</li>
<li>3+ years of hands-on Marketo Engage experience, including instance administration, program builds, engagement programs, tokens, dynamic content, smart campaign logic, and platform troubleshooting.</li>
<li>Working knowledge of Salesforce campaigns, campaign hierarchies, membership, and reporting, and of Marketo to Salesforce synchronization, including field mapping, sync errors, and lead and contact behavior.</li>
<li>Experience managing marketing databases, audience segmentation, and preference center, consent, and suppression workflows; strong skills in UTM tracking, data validation, and email QA.</li>
<li>Working knowledge of email deliverability and global privacy and consent requirements as they apply to marketing automation.</li>
<li>Demonstrated experience improving marketing workflows through automation, with the ability to translate business needs into clear requirements and validate results.</li>
<li>Strong project management, documentation, and communication skills, with the ability to prioritize competing requests, influence without direct authority, and present data-backed recommendations to marketing leadership.</li>
</ul>
Preferred
<ul>
<li>Adobe Certified Expert, Adobe Marketo Engage Business Practitioner certification, or willingness to obtain it within the first six months.</li>
<li>Experience supporting or leading a Marketo instance audit, cleanup, re-architecture, or migration.</li>
<li>Familiarity with Velocity scripting, the Marketo REST API, webhooks, middleware or iPaaS tools, and basic proficiency in a scripting language such as JavaScript or Python.</li>
<li>Experience with Microsoft Power Automate, Forms, SharePoint, Copilot Studio, AI agents, or MCP integrations.</li>
<li>Experience with Litmus, Validity BriteVerify, Marketo Measure or other attribution tools, and global campaigns spanning multiple business units.</li>
</ul>
What success looks like
Success is measured by reliable campaign delivery, platform quality, and measurable improvements in how Marketing works:
<ul>
<li>Speed to market: Shorter intake-to-launch cycle times and on-time launches through reusable templates, streamlined workflows, and automation.</li>
<li>Campaign quality: Fewer QA defects and less rework, with consistent adherence to campaign, tracking, and naming standards.</li>
<li>Data and attribution: Accurate campaign data, member statuses, and tracking that support reliable funnel and attribution reporting.</li>
<li>Platform health: Improved database completeness, email validity, deliverability, and campaign processing efficiency.</li>
<li>Efficiency and adoption: Measurable hours saved from automation and AI, and broader use of intake workflows, program templates, and documented processes.</li>
<li>Planning contribution: Clear, data-backed recommendations brought into each quarterly planning cycle.</li>
</ul>
Expected outcomes for the first 12 months include completed priority Marketo audit remediation with a recommended optimization roadmap, a standardized global program template library, current instance documentation, baseline reporting for intake-to-launch cycle time and hours saved, and a portfolio of automation improvements in production with documented reductions in campaign build time, manual effort, or errors, including at least one meaningful AI-enabled workflow deployed through the approved Marketing AI architecture.
Salary: $125,000 - $140,000 (depending on experience and qualifications)&nbsp;
#LI-HW1
#LI-Remote

Marketing Automation & Campaign Operations Manager

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>
At OneSpan we are looking for a&nbsp;Transport and Warehouse Manager&nbsp;to join our team in Belgium. The objective for the Transport Manager is to manage, direct, and monitor the worldwide transport service, going from small packages (courier service) to large deliveries (Banking) within an international company, in compliance with import/export and various regulations. He/She should also provide the necessary support to other Onespan locations, which don’t have the knowledge of transport issues on board in their office(s). It is important to maintain and improve mechanisms for the operation of the transport, including surveying and measuring satisfaction with the transport service and disseminating feedback to the appropriate internal entities/teams.
<h3>Key Tasks</h3>
<ul data-spread="false">
<li>
Manage the Transport and Warehousing team (Belgium)
</li>
<li>
Manage and organize worldwide shipments
</li>
<li>
Delegate authority and responsibility to the team with supervision, accountability and review.
</li>
<li>
Maintain and improve mechanisms in use related to the ERP system
</li>
<li>
Supervise warehouse activities
</li>
<li>
Keep overview of shipping dates versus required delivery dates
</li>
<li>
Communicate with customers, forwarders and Onespan offices
</li>
<li>
Investigate import/export regulations and taxes
</li>
<li>
Monitor changes in transport and customs regulations
</li>
<li>
Negotiate pricing and lead times with forwarders, transport companies and integrators
</li>
<li>
Search for better and cheaper alternatives
</li>
<li>
Support other Onespan locations through his knowledge of transport processes &amp; import-export regulations
</li>
<li>
Coordination of ‘proof of delivery’ regarding transport issues for revenue recognition
</li>
<li>
Approve transport invoices, follow up on transport cost per quarter
</li>
<li>
Coordinate Audit board reviews and questions
</li>
<li>
Handle special projects (related to transport, customs, logistics)
</li>
</ul>
<h3>Typical Experience</h3>
<ul data-spread="false">
<li>
5 – 10 years in transport and logistics management, with leadership in multimodal and international operations.
</li>
<li>
Strong communicator with ability to influence senior leadership, external partners, and cross-functional teams.
</li>
<li>
Deep expertise in customs regulations, Incoterms, transport law, and logistics systems. Capable of designing and auditing complex transport frameworks.
</li>
<li>
Comprehensive understanding of road, sea, and air transport domains, including regulatory, financial, operational, and strategic aspects.
</li>
</ul>
#LI-Hybrid #LI-LS1

Manager, Transport and Warehouse

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>
At OneSpan we are looking for a Junior Production Engineer to join our team in Belgium. The Junior Production Engineer prepares hardware and software deliveries for customers and creates production licenses for manufacturing plants in Asia and Europe.
<h3>Job Duties and Responsibilities</h3>
<ul data-spread="false">
<li>
Prepare production orders for manufacturing plants, including technical preparation and IT administration (this role does not involve working directly in a production plant).
</li>
<li>
Translate customer orders into technical parameters to ensure the correct products and solutions are produced. Our manufacturing partners rely on your input to produce high volumes of our hardware, while software is developed directly by you and your colleagues.
</li>
<li>
Create licenses for manufacturing plants.
</li>
<li>
Verify files for direct shipments.
</li>
<li>
Verify files for internal production batches (specific customer orders).
</li>
<li>
Verify the quality of each process step.
</li>
</ul>
<h3>Requirements</h3>
<ul data-spread="false">
<li>
Bachelor's degree in IT, ICT, Electronics, Electromechanics, or a related field, or equivalent professional experience.
</li>
<li>
Strong interest in or affinity for IT and software.
</li>
<li>
Strong analytical skills, with the ability to identify the most effective and cost-efficient solutions for customers.
</li>
<li>
Quality-oriented, proactive, and detail-oriented.
</li>
<li>
Ability to work effectively within tight deadlines and time-critical processes.
</li>
<li>
Fluency in both English and Dutch is required.
</li>
</ul>

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#LI-Hybrid #LI-LS1
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Junior Production Engineer

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>We’re looking for an engineer who is genuinely on top of agentic AI – someone who believes agents can take over work that today ties up whole people, and who can prove it inside real engineering teams. This is a founding role. You’ll embed with our R&amp;D teams, find the manual, repetitive work that slows them down, and build the automations – agentic where that’s the right tool, plain scripting where it isn’t – that give them their time back. Our engineers are strong and overloaded; your job is to make them much more productive without adding to their plate. Do this well and you’ll grow it into a small team you lead.
Here is a little taste of your challenge:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Embed and find the work worth removing: Shadow our R&amp;D teams to learn how work really flows, and find the bottlenecks and repetitive manual work hiding in plain sight. Rank opportunities by how often they happen and how much they cost – not by how interesting they are to build. Testing and QA processes are often the richest place to start.
<ul>
<li>Prioritise with each team’s manager: The managers want this help – you’ll agree with each of them what to tackle first and the time to protect for it, so the highest-value work gets done.</li>
</ul>
<ul>
<li>Build it – agent-first, but not agent-only: Design and ship the solution end-to-end. Reach for agents where judgment and language are in the loop; reach for a script, pipeline or bit of tooling where that’s simply more reliable. A simple, dependable solution is worth more than a clever one that breaks.</li>
</ul>
<ul>
<li>Build for handover, so the team can own it: You build with the team, not for them – and because each team owns its automations after handover, you design them to be owned: documented, monitored where it matters, and maintainable by a normal engineer on that team. A handover isn’t “here’s a tool,” it’s “here’s something your team can run and improve without me.” That’s also how automations earn trust – they have to be robust enough that teams rely on them and make fewer manual mistakes, not more.</li>
</ul>
<ul>
<li>Set the standard, then grow the team: You’re the first hire and the template for everyone who follows. As the work justifies it, you’ll have the chance to lead a small (2–3 person) team focused entirely on AI adoption across R&amp;D.</li>
</ul>
Who are you?
<ul>
<li>There is no set route into this role. But to be successful, this is the kind of profile we have in mind:</li>
</ul>
<ul>
<li>Deep, current agentic AI: You live in this space. You know the tools, the patterns and the limits, and you genuinely believe agents can absorb work that’s done by hand today.</li>
</ul>
<ul>
<li>Empirical about what actually works: And precisely because you believe in agents, you’re honest about when something is just a script. You choose the simplest thing that reliably works. This pairing – conviction plus sober judgment – is the whole job.</li>
</ul>
<ul>
<li>A strong generalist who ships: You build and deliver, not just design. You’re fluent enough across backend, scripting, CI/CD and tooling to automate almost anything you find.</li>
</ul>
<ul>
<li>You go after repetitive work: You see manual, repetitive tasks as a problem to solve, and you ask “how often, and how costly?” before deciding what’s worth automating.</li>
</ul>
<ul>
<li>You earn trust and build alongside people: You embed, listen, and build with a team rather than dropping finished tools on them. Collaborative, not lone-wolf.</li>
</ul>
<ul>
<li>Fresh eyes, no baggage: You do NOT need mobile or security experience. We want someone who looks at entrenched workflows and questions them – not someone who has already accepted them as normal.</li>
</ul>
<ul>
<li>Product / platform mindset: Your users are our engineers; the time you give back to them is your product.</li>
</ul>
<ul>
<li>Leadership is upside, not a requirement: If you want to grow into leading the team, great. If you’d rather stay hands-on and deep, also great.</li>
</ul>
<ul>
<li>Fluent in English (essential); Spanish is highly valued for working day-to-day with our Barcelona-based teams.</li>
</ul>
Practically Speaking, what's in it for you:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A rare greenfield mandate – you define how a whole organization adopts agentic AI, starting from a blank page.
<ul>
<li>Freedom to bring the right tools – you’ll start from our current stack (Claude, our core languages and tooling) and have real latitude to introduce whatever works better.</li>
</ul>
<ul>
<li>Teams who want this – the managers are asking for the help and are ready to work with you.</li>
</ul>
<ul>
<li>Simplicity – because we like to make things easy and practical.</li>
</ul>
<ul>
<li>Beautiful office in the heart of Barcelona – with regular team events (breakfast, lunch…).</li>
</ul>
<ul>
<li>Good transport connections – easy to reach by public transport.</li>
</ul>
<ul>
<li>Flexible working hours &amp; hybrid working.</li>
</ul>
&nbsp;

#LI-Hybrid
#LI-LS1

&nbsp;

AI Automation Engineer

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>We are looking for a&nbsp;Senior Security Engineer / Lead (Product Security / Application Security) to join our team in Noida.
At OneSpan, we are embracing the AI transformation to accelerate innovation and productivity across the company.&nbsp; As part of the Security Competence Center (SCC), you will work closely with engineering, product, and business teams to ensure AI is adopted safely, responsibly, and effectively while continuously improving the security of our products and development processes.
The role in 1 sentence: You will help drive our transformation by building AI agents and automation solutions, enabling teams to deliver more, move faster, and innovate securely through a strong shift-left security mindset.
Key Responsibilities
<ul>
<li>Conduct application security assessments, including secure code reviews and security testing.</li>
<li>Secure and Develop AI-powered workflows using LLMs, agent frameworks, orchestration platforms, and enterprise integrations.</li>
<li>Perform threat modeling activities and support development teams in mitigating identified risks.</li>
<li>Perform penetration tests on our product before they are publicly released.</li>
<li>Manage and triage vulnerabilities discovered through SAST, DAST, SCA, penetration tests, and cloud security assessments.</li>
<li>Collaborate with engineering teams to integrate security controls into CI/CD pipelines and development workflows.</li>
<li>Support incident response investigations related to product security issues.</li>
<li>Contribute to the definition and maintenance of security standards, policies, and secure development guidelines.</li>
<li>Provide security guidance and training to developers and Security Champions.</li>
<li>Evaluate and recommend security tools, technologies, and processes to improve product security maturity.</li>
<li>Ensure our products follow all the regulations that apply.</li>
<li>Track security metrics, risks, and remediation efforts across products and services.</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in computer science, Cybersecurity, Software Engineering, or a related field, or equivalent practical experience.</li>
<li>Experience in application security, cloud security, penetration testing, or secure software development.</li>
<li>Strong understanding of common application vulnerabilities (OWASP Top 10, CWE) and secure coding practices.</li>
<li>Familiarity with security testing tools and methodologies, including SAST, DAST, SCA, and penetration testing.</li>
<li>Knowledge of modern software development practices, CI/CD pipelines, and cloud environments.</li>
</ul>
Who are you?
To be successful in this role, this is the kind of pro
<ul>
<li>Strong analytical and problem-solving skills.</li>
<li>Craftsman mindset.</li>
<li>Excellent communication skills with the ability to work effectively across technical and non-technical teams.</li>
<li>of experience in application security, mobile security, reverse engineering, or penetration testing.</li>
<li>Experience with scripting or programming</li>
</ul>
Nice to have:
<ul>
<li>Relevant security certifications such as OSCP, OSWE, SANS GPEN, CISSP or similar.</li>
<li>Experience with cloud platforms such as AWS, Azure, or GCP.</li>
<li>AI/ML Security Knowledge.</li>
<li>Knowledge of cryptography, mobile security, authentication, identity management, and secure architecture principles.</li>
<li>Experience working in regulated environments or security-focused organizations.</li>
</ul>
&nbsp;
#LI-Onsite #LI-LS1
&nbsp;

Senior Software Developer, Frontend

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>OneSpan is building an internal ServiceNow capability to support Customer Support, Professional Services, Revenue Operations, and IT. We are seeking a ServiceNow Administrator who is passionate about platform excellence, user experience, process improvement, and operational support.
This role is ideal for someone who enjoys working directly with business users, configuring platform capabilities, supporting day-to-day operations, and helping drive adoption of ServiceNow across the organization.
You will work closely with ServiceNow Developers, Business Analysts, business stakeholders, and global teams across North America, Europe, and India. This position combines platform administration, user support, reporting, and process improvement activities in a fast-paced environment.
This is primarily an administration and platform support role with an expected focus of approximately:
•&nbsp;60% Platform Administration &amp; Support
•&nbsp;20% Configuration &amp; Continuous Improvement
•&nbsp;20% Stakeholder Collaboration, Reporting &amp; Documentation
What You'll Do
Platform Administration &amp; Support (Approximately 60%)
•&nbsp;Administer and maintain the ServiceNow platform and related modules.
•&nbsp;Manage users, groups, roles, permissions, and access requests.
•&nbsp;Support Customer Service Management (CSM), Strategic Portfolio Management (SPM/PPM), Service Catalog, Customer Portal, Knowledge Management, and ITSM processes.
•&nbsp;Investigate and resolve user issues, data discrepancies, platform questions, and configuration-related problems.
•&nbsp;Monitor platform health and proactively identify opportunities for improvement.
•&nbsp;Assist with system upgrades, patches, regression testing, and release activities.
•&nbsp;Maintain service catalogs, forms, workflows, notifications, and portal content.
•&nbsp;Support queue management, assignment groups, SLAs, workflows, and operational processes.
•&nbsp;Ensure system configurations follow established governance and platform standards.
•&nbsp;Partner with developers when issues require scripting, integrations, or custom development.
Configuration &amp; Continuous Improvement (Approximately 20%)
•&nbsp;Configure forms, fields, views, notifications, dashboards, reports, catalog items, knowledge bases, and platform settings.
•&nbsp;Build and maintain Flow Designer automations and no-code/low-code solutions where appropriate.
•&nbsp;Support enhancement requests and platform optimization initiatives.
•&nbsp;Identify opportunities to reduce manual work and improve user experience.
•&nbsp;Participate in testing and validation of platform changes.
•&nbsp;Assist with documentation of configurations and support procedures.
Reporting, Documentation &amp; Stakeholder Support (Approximately 20%)
•&nbsp;Create and maintain ServiceNow reports, dashboards, and KPIs.
•&nbsp;Support business users with questions, training, and platform adoption.
•&nbsp;Document system processes, support procedures, configuration decisions, and operating standards.
•&nbsp;Assist Business Analysts in validating requirements and testing solutions.
•&nbsp;Participate in backlog reviews, enhancement planning, and support prioritization discussions.
•&nbsp;Help communicate platform updates and process changes to users.
Required Qualifications
•&nbsp;3+ years of ServiceNow administration experience.
•&nbsp;Hands-on experience administering ServiceNow in an enterprise environment.
•&nbsp;Experience with:
o&nbsp;User Administration
o&nbsp;Roles &amp; Security
o&nbsp;Service Catalog
o&nbsp;Knowledge Management
o&nbsp;Reports &amp; Dashboards
o&nbsp;Flow Designer
o&nbsp;Forms, Views, and Configuration Management
•&nbsp;Strong understanding of ServiceNow platform navigation and administration.
•&nbsp;Experience supporting business users and troubleshooting platform issues.
•&nbsp;Excellent communication and documentation skills.
•&nbsp;Strong analytical and problem-solving abilities.
•&nbsp;Ability to manage multiple priorities with minimal supervision.
Preferred Qualifications
•&nbsp;ServiceNow Certified System Administrator (CSA).
•&nbsp;Experience supporting CSM, ITSM, SPM/PPM, or Service Catalog implementations.
•&nbsp;Experience working with Agile delivery teams.
•&nbsp;Familiarity with Jira and Salesforce.
•&nbsp;Exposure to integrations and APIs.
•&nbsp;Experience supporting platform upgrades and release management.
•&nbsp;Experience creating executive and operational reporting dashboards.
•&nbsp;AI and automation experience is considered an asset.
What Will Make You Successful
•&nbsp;You take ownership and follow through on issues until they are resolved.
•&nbsp;You are comfortable working directly with business users and stakeholders.
•&nbsp;You look for ways to simplify processes rather than add complexity.
•&nbsp;You balance operational support with continuous improvement.
•&nbsp;You are detail-oriented and maintain high standards for data quality and platform governance.
•&nbsp;You enjoy learning new platform capabilities and driving adoption across the organization.
•&nbsp;You can work effectively with global teams across multiple time zones.
Why Join OneSpan?
•&nbsp;Help build OneSpan's first internal ServiceNow team in India.
•&nbsp;Gain broad exposure across Customer Support, Professional Services, Revenue Operations, and IT.
•&nbsp;Work directly with business stakeholders and platform leadership.
•&nbsp;Influence platform standards, governance, and future roadmap decisions.
•&nbsp;Grow your career into senior administration, platform ownership, business analysis, solution consulting, or development paths.
&nbsp;

#LI-Onsite
#LI-LS1

ServiceNow Administrator

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>OneSpan is establishing its first internal ServiceNow development capability in India as part of a growing global Business Systems organization. This is an opportunity to become one of the foundational members of a new team and play a key role in the future direction of our ServiceNow platform supporting Customer Support, Professional Services, Revenue Operations, and IT.
Unlike many enterprise development roles, this position requires a highly independent and self-motivated individual who can work effectively with limited day-to-day oversight. You will collaborate closely with business stakeholders, a Business Analyst in Canada, and a shared Business Analyst in India while partnering with teams across North America, Europe, and India.
This is a hands-on role with an expected focus of approximately 70% ServiceNow development and support, 20% solution design and platform architecture, and 10% requirements analysis and stakeholder collaboration. The ideal candidate is comfortable working from enhancement requests, support tickets, project initiatives, and high-level business requirements that may not always be fully documented. You will be expected to evaluate needs, recommend scalable solutions, develop and test those solutions, maintain technical documentation, and support production issues in a highly customized ServiceNow environment.
What You'll Do
ServiceNow Development &amp; Platform Support
(Approximately 70%)
•&nbsp;Design, develop, configure, test, deploy, and support scalable solutions on the ServiceNow platform.
•&nbsp;Build and maintain Flow Designer automations, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, Catalog Items, Notifications, and custom applications.
•&nbsp;Deliver enhancements supporting Customer Service Management (CSM), Strategic Portfolio Management (SPM/PPM), ITSM, Service Catalog, Customer Portal, and related business processes.
•&nbsp;Develop and support integrations between ServiceNow and enterprise systems, particularly Salesforce and Jira.
•&nbsp;Build integrations using REST APIs, IntegrationHub, web services, and other appropriate integration technologies.
•&nbsp;Troubleshoot production issues, defects, integration failures, access requests, and platform incidents.
•&nbsp;Perform root cause analysis and implement long-term solutions that improve platform stability and maintainability.
•&nbsp;Support platform upgrades, patching, release activities, and regression testing.
•&nbsp;Balance enhancement work, project delivery, support requests, operational tickets, and platform improvement initiatives.
•&nbsp;Identify opportunities to streamline business processes through automation, workflow optimization, and AI-driven capabilities.
•&nbsp;Communicate clear design, plans and status of work with ServiceNow team and Business Stakeholders via our Jira ticketing system.
Solution Design &amp; Platform Architecture (Approximately 20%)
•&nbsp;Translate business requests and functional requirements into scalable, maintainable, and supportable technical solutions.
•&nbsp;Evaluate solution options and determine when to leverage out-of-the-box functionality versus custom development.
•&nbsp;Design platform enhancements that consider security, performance, scalability, data integrity, and long-term supportability.
•&nbsp;Assess impacts of proposed changes across ServiceNow modules, integrations, portals, users, and downstream systems.
•&nbsp;Create and maintain technical designs, integration documentation, architecture diagrams, deployment procedures, and support documentation.
•&nbsp;Review existing customizations and recommend opportunities to reduce technical debt and align with ServiceNow best practices.
•&nbsp;Contribute to development standards, governance processes, code review practices, and release management activities.
•&nbsp;Provide technical leadership and guidance on complex platform enhancements and projects.
Requirements Analysis &amp; Stakeholder Partnership (Approximately 10%)
•&nbsp;Work directly with business users, process owners, and Business Analysts to understand business needs and desired outcomes.
•&nbsp;Help refine requirements and identify gaps, dependencies, risks, and technical considerations.&nbsp;Challenge assumptions when appropriate and recommend simpler or more sustainable approaches.
•&nbsp;Participate in solution workshops, project discussions, demonstrations, and user acceptance testing activities.
•&nbsp;Communicate clearly with technical and non-technical stakeholders across global teams.
•&nbsp;Provide updates on progress, risks, dependencies, and technical recommendations.
Required Qualifications
•&nbsp;6+ years of hands-on ServiceNow development experience.
•&nbsp;Strong experience with:
o&nbsp;Customer Service Management (CSM)
o&nbsp;Strategic Portfolio Management (SPM/PPM)
o&nbsp;ITSM
o&nbsp;Service Catalog
o&nbsp;Flow Designer
o&nbsp;JavaScript
o&nbsp;Business Rules
o&nbsp;Client Scripts
o&nbsp;Script Includes
o&nbsp;IntegrationHub
•&nbsp;Experience designing and implementing enterprise ServiceNow solutions.
•&nbsp;Experience integrating ServiceNow with Salesforce, Jira, and other enterprise applications.
•&nbsp;Strong knowledge of REST APIs, JSON, web services, and system integrations.
•&nbsp;Experience troubleshooting and supporting highly customized ServiceNow environments.
•&nbsp;Experience creating technical design documents, architecture documentation, and support materials.
•&nbsp;Experience performing testing and validation activities without reliance on a dedicated QA team.
•&nbsp;Ability to independently manage multiple priorities and drive work forward with limited supervision.
•&nbsp;Strong analytical, troubleshooting, and problem-solving skills.
•&nbsp;Excellent verbal and written communication skills in English.
Preferred Qualifications
•&nbsp;Experience supporting Customer Support and Professional Services organizations.
•&nbsp;Experience with ServiceNow Customer Portals, Service Portal, or Employee Center.
•&nbsp;Knowledge of CMDB and CSDM concepts.
•&nbsp;Experience working alongside or transitioning responsibilities from ServiceNow consulting partners.
•&nbsp;Experience conducting code reviews and mentoring other developers.
•&nbsp;Experience supporting global organizations and distributed teams.
•&nbsp;Exposure to Agile delivery methodologies.
•&nbsp;ServiceNow Certified System Administrator (CSA).
•&nbsp;ServiceNow Certified Application Developer (CAD).
Bonus points
•&nbsp;Experience with ServiceNow AI, Now Assist, Virtual Agent, AI Agents, or Generative AI capabilities.
•&nbsp;Experience implementing AI-enabled customer support or professional services workflows.
•&nbsp;Experience designing automation solutions that improve operational efficiency and user experience.
•&nbsp;Experience operating in both development and technical business analyst capacities.
•&nbsp;Experience supporting digital transformation initiatives in enterprise environments.
•&nbsp;ServiceNow Certified implementation specialist – customer service management (CIS – CSM)
Working Model
•&nbsp;Must maintain regular overlap with North American business hours, including availability through approximately 11 AM Eastern Time.
•&nbsp;Collaborate closely with teams across North America, Europe, and India.
•&nbsp;Participate in support, enhancement, operational, and project-based initiatives.
•&nbsp;Work in a fast-paced environment where initiative, ownership, and accountability are highly valued.
&nbsp;
#LI-Onsite
#LI-LS1
&nbsp;

Senior ServiceNow Developer

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>Revenue Operations Business Applications Manager
This role owns the operational backbone and field-readiness infrastructure of the GTM organization: wiring together the systems, integrations, and workflows that power the sales process, and building the enablement programs, content, and support model that keep the field self-sufficient. This is a systems and enablement role — it does not own executive or regional reporting, dashboards, KPI visibility, or field-facing data hygiene enforcement, which sit with the Sales Operations/Reporting function.
Business Application Wiring
<ul>
<li>Own end-to-end configuration and integration architecture across the GTM tech stack (Salesforce, Salesloft, ZoomInfo, Partner Portal, and adjacent tools), ensuring systems are correctly wired together and data flows cleanly between them.</li>
<li>Lead technical implementation of new tools, including configuration, integration build, sync/API health monitoring, and troubleshooting when systems break or drift out of sync.</li>
<li>Make recommendations on Salesforce architecture decisions related to data model design, automation (flows, validation rules, assignment rules), and deduplication logic — defining the business standards other teams build against.</li>
<li>Maintain living documentation of the tech stack: system-of-record map by data object, integration architecture diagrams, and admin runbooks for troubleshooting.</li>
<li>Own vendor technical relationships for GTM tools — evaluating new tools for integration feasibility, managing implementation timelines, and auditing feature utilization to inform renew/replace decisions.</li>
<li>Partner with IT/Engineering on system design for new or changing sales processes, translating business requirements into technical specifications and build plans.</li>
</ul>
Enablement &amp; Support
<ul>
<li>Own the RevOps support queue end-to-end: triage tickets related to sales process, tooling, and Salesforce; identify recurring themes; and route root-cause fixes into process, tooling, or content changes.</li>
<li>Own onboarding architecture for new hires — structured ramp plans, tooling access, and milestone check-ins through the first 90 days.</li>
<li>Own the enablement content platform and knowledge base: information architecture, version control, and periodic content audits to retire stale material.</li>
<li>Identify and make recommendations to Leadership on tooling gaps and sales-facing material needs.</li>
</ul>
&nbsp;Process &amp; Documentation
<ul>
<li>Build and maintain process documentation across the full lead-to-cash lifecycle, focused on how systems and tools support each stage from lead routing, opportunity management, approvals, contracting, and post-sale handoffs.</li>
<li>Identify operational bottlenecks and resolve them through process redesign, automation, or tooling changes.</li>
<li>Collaborate with RevOps on cross-functional process initiatives from problem definition through requirements, technical build, piloting, and rollout, partnering with leadership to shape the broader systems and process roadmap.</li>
</ul>
Requirements
<ul>
<li>5+ years of experience in Sales Operations, Revenue Operations, or GTM Systems, with a focus on Salesforce administration and systems architecture.</li>
<li>Deep hands-on Salesforce experience: data model design, automation build (flows, validation rules), integrations, and administrative configuration. Salesforce Admin certification a plus.</li>
<li>Experience implementing and integrating GTM tools such as Salesloft, ZoomInfo, and LinkedIn Sales Navigator.</li>
<li>Experience building and maintaining structured knowledge bases or enablement content platforms. SharePoint experience a plus.</li>
<li>Strong written communication skills for technical documentation and training content creation.</li>
<li>Advanced Excel proficiency for structured data work (formulas, pivot tables) — used for systems/data organization, not executive reporting.</li>
<li>Actively incorporates AI tools into daily workflows to work more efficiently, with strong fluency in applying new AI capabilities as they emerge</li>
<li>Strong sense of ownership and urgency, with a track record of taking initiative and operating comfortably in ambiguity.</li>
<li>Strong prioritization skills to manage competing technical and enablement requests across a varied, often unpredictable workload.</li>
</ul>
Salary: $115,000 - $125,000 (depending on experience and qualifications) 
#LI-HW1
#LI-Remote
&nbsp;
&nbsp;

Revenue Operations Business Applications Manager

<div class="content-intro">At <a href="https://www.onespan.com/about/careers" target="_blank">OneSpan</a>, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.</div>OneSpan is looking for a&nbsp;Senior Manager, Digital Demand Generation to lead digital pipeline generation for our Security business.&nbsp;
This is a senior individual contributor role with meaningful ownership: paid media strategy and investment, digital sponsorships, campaign orchestration, experimentation, performance analysis and optimization. You'll also play an important role in the go-to-market motion behind DigipassONE, including our investment in passkeys.&nbsp;
The mandate is straightforward: build a repeatable, scalable digital demand engine that creates qualified pipeline and becomes more efficient over time.&nbsp;
We're looking for someone who is commercially minded, deeply analytical and never satisfied with simply knowing what happened. You want to understand why it happened, what the data is telling you and what should change as a result.&nbsp;
What You'll Own&nbsp;
<ul>
<li>Lead paid digital strategy and execution for the Security business across search, social, display/programmatic, retargeting, content syndication and other relevant channels.&nbsp; </li>
<li>Own digital sponsorships and programs with industry publications, associations and other third parties.&nbsp;</li>
<li>Manage digital media investment and continuously reallocate budget based on performance and pipeline contribution.&nbsp;</li>
<li>Build the digital components of integrated Security campaigns, translating campaign strategy into channel mix, sequencing, offers, asset requirements, conversion paths and measurement.&nbsp;</li>
<li>Lead digital activation across 1:1, 1:few and 1:many account-based programs.&nbsp;</li>
<li>Develop and execute webinars and other virtual programs when they are the right vehicle for the audience and objective.&nbsp;</li>
<li>Partner with Product Marketing on audiences, positioning and campaign themes; Content and Creative on assets and offers; Marketing Operations on execution and measurement; and Demand Generation and Sales on pipeline progression.&nbsp;</li>
<li>Brief Creative and Content based on performance data, identifying where new messaging, formats, assets or offers could improve results.&nbsp;</li>
<li>Work closely with the teams responsible for the website, SEO/AEO and organic discovery to create strong conversion paths and a seamless prospect journey.&nbsp;</li>
<li>Use retargeting and digital engagement throughout the funnel, including active opportunities, rather than treating lead capture as the end of the digital journey.&nbsp;</li>
<li>Maintain a rigorous test-and-learn program across channels, audiences, creative, messaging, offers and conversion experiences.&nbsp;</li>
<li>Independently analyze performance data and turn it into clear recommendations for investment, optimization and future campaigns.&nbsp;&nbsp;</li>
</ul>
&nbsp;What Success Looks Like&nbsp;
Within your first year, you will have:&nbsp;
<ul>
<li>Built a repeatable, scalable digital pipeline engine responsible for a meaningful share of Marketing-sourced new-logo Security pipeline. &nbsp;</li>
<li>Improved conversion rates while reducing cost per qualified opportunity.&nbsp; </li>
<li>Established clear channel and program economics that connect marketing investment to opportunities, pipeline and revenue.&nbsp;</li>
<li>Built a disciplined optimization cadence that identifies what to scale, improve or stop.&nbsp;</li>
<li>Created an experimentation program that consistently produces actionable learning across audiences, channels, creative and offers.&nbsp;</li>
<li>Successfully translated Security priorities into integrated digital programs with clear objectives, sequencing and measurement.&nbsp;</li>
<li>Strengthened conversion throughout the buyer journey, from initial engagement through active opportunity.&nbsp;</li>
<li>Established digital performance as a source of insight for the broader Marketing team, influencing campaign strategy, content, creative and investment decisions.&nbsp;&nbsp;</li>
</ul>
&nbsp;What You'll Bring&nbsp;
We're less interested in an arbitrary number of years than we are in evidence that you've done this successfully before.&nbsp;However, success in this role typically aligns to folks with&nbsp;7+ years in B2B digital/demand generation with meaningful enterprise SaaS experience.&nbsp;&nbsp; We’re looking for:&nbsp;
<ul>
<li>A strong track record of creating B2B pipeline through digital demand generation, preferably in cybersecurity, enterprise software or another complex B2B market.&nbsp; </li>
<li>Deep knowledge of paid digital media and the ability to determine the right channel mix based on the business objective rather than personal channel preference.&nbsp;</li>
<li>Experience owning meaningful media budgets and making investment decisions based on downstream performance.&nbsp;</li>
<li>Strong analytical skills and the ability to independently work with campaign, funnel, opportunity and pipeline data.&nbsp;</li>
<li>Experience optimizing beyond clicks, form fills and MQLs to qualified opportunities, pipeline and revenue.&nbsp;</li>
<li>Experience building integrated campaigns across multiple channels and stages of the buyer journey.&nbsp;</li>
<li>Strong understanding of audience segmentation, retargeting, conversion optimization and account-based marketing.&nbsp;</li>
<li>Excellent program management skills and the ability to drive execution across multiple teams without direct authority.&nbsp;</li>
<li>Experience with platforms such as Google Ads, LinkedIn Campaign Manager, Salesforce, marketing automation, web analytics and business intelligence tools.&nbsp;</li>
<li>The judgment to know when to optimize an investment and when to stop it.&nbsp;</li>
<li>The curiosity to challenge assumptions, test new approaches and change your position when the evidence says you should.&nbsp;&nbsp;</li>
</ul>
&nbsp;Even Better If You Have&nbsp;
<ul>
<li>Experience working at a digital marketing or advertising agency, where demonstrating measurable client return was essential to retaining and growing the business.&nbsp; </li>
<li>Experience both working within and managing external agencies.&nbsp;</li>
<li>Cybersecurity, identity or authentication experience.&nbsp;</li>
<li>Experience marketing to highly regulated industries.&nbsp;</li>
<li>Enterprise SaaS experience.&nbsp;</li>
<li>Experience supporting sophisticated ABM programs.&nbsp;&nbsp;</li>
</ul>
&nbsp;How We Work&nbsp;
<ul>
<li>We don't expect every experiment to work but fail early, fail often as needed.&nbsp;&nbsp;</li>
<li>We want people who are willing to challenge conventional B2B marketing, test ideas others haven't tried and learn quickly. Nothing is protected simply because we've always done it that way.</li>
<li>Come with a hypothesis. Define how we'll know whether it worked. Test it. Read the evidence. Then scale it, improve it or stop it.</li>
<li>This role begins as a senior individual contributor. Build the engine, demonstrate incremental pipeline and prove that additional investment can scale it, and there is an opportunity to build a team around the function.&nbsp;</li>
</ul>
You’ll be joining a talented, collaborative Marketing team that cares deeply about the work, the results and each other. We challenge assumptions, share what we’re learning, step in when someone needs help and hold ourselves to a high standard without taking ourselves too seriously. We want this to be a place where you can do some of the best work of your career, learn from great people and continue to grow. There is a lot of exciting work ahead, and we’re genuinely looking forward to welcoming the next great person to the team.&nbsp;
Salary: $160,000 - $175,000 (depending on experience and qualifications) plus bonus.
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