Ooma is a telecommunications company that provides innovative communication solutions for homes and businesses. Specializing in VoIP technology, Ooma offers a range of products and services that aim to revolutionize the way people connect and communicate. With a focus on high-quality voice calls, advanced features, and cost-effective solutions, Ooma is dedicated to transforming the world of telecommunications.

ooma

Accounts Payable Specialist

<div class="content-intro"><p>Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</p></div><p><strong><span data-contrast="none">About the Role:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p><span data-contrast="auto">The Ooma Support Desk Analyst serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitates internal and external escalations where necessary. &nbsp;You will field customer support requests, account inquiries, and work directly with Ooma Enterprise team members to resolve issues.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></p>
<p><span data-contrast="auto">Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? &nbsp;This role is tailor made for someone who has a strong interest in assisting others, a technical aptitude and eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p><strong><span data-contrast="none">What You’ll Do:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You’ll be the customer-facing voice for Ooma Enterprise,&nbsp;responsible&nbsp;for providing a consistent, prompt, and high-quality level of customer support.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Assist customers to effectively use our platform, help them design and re-configure call flows to meet their business needs and educate them on our products and best practices.</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Willing to work on weekends and scheduled holidays as part of a rotating support schedule.</li>
</ul>
<p><strong><span data-contrast="none">Experience We’re Looking For:</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Prior experience in Tier 1 technical support or Customer Success an asset</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Strong aptitude for technology and ability/ desire to learn new software</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Excellent time management, organizational, problem solving, and analytical skills</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Verbal and written communication skills are strong attributes, you can translate difficult technical terms and problems into relatable language for a wide audience</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Thrives In a multi-tasking environment, adjusting priorities on-the-fly</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Post-Secondary education preferred</li>
</ul>
<p><strong><span data-contrast="none">What We Offer:</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund) <span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">FSA Healthcare &amp; Dependent Care</li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Commuter Benefits</li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">401(k), including employer match, and Roth</li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Employee Stock Purchase Plan (ESPP)</li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Employee Assistance Program</li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Life Balance benefits with Travel Assistance Services and Identity Theft <span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}">&nbsp;</span></li>
</ul>
<p><em>Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.</em></p>
<p><em><span data-contrast="auto">We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.&nbsp;</span></em><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:255}">&nbsp;</span></p>
<p><em><span data-contrast="auto">Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.</span></em><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:255}">&nbsp;</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</p></div><div class="title">United States Pay Range</div><div class="pay-range"><span>$22</span><span class="divider">&mdash;</span><span>$25 USD</span></div></div></div>

Support Desk Analyst

<div class="content-intro"><p>Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</p></div><p><strong><span data-contrast="none">About the Role:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p><span data-contrast="auto">The Ooma Support Desk Analyst serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitates internal and external escalations where necessary. &nbsp;You will field customer support requests, account inquiries, and work directly with Ooma Enterprise team members to resolve issues.</span><span data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></p>
<p><span data-contrast="auto">Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? &nbsp;This role is tailor made for someone who has a strong interest in assisting others, a technical aptitude and eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p><strong><span data-contrast="none">What You’ll Do:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You’ll be the customer-facing voice for Ooma Enterprise,&nbsp;responsible&nbsp;for providing a consistent, prompt, and high-quality level of customer support.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Assist customers to effectively use our platform, help them design and re-configure call flows to meet their business needs and educate them on our products and best practices.</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Willing to work on weekends and scheduled holidays as part of a rotating support schedule.</li>
</ul>
<p><strong><span data-contrast="none">Experience We’re Looking For:</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p><strong><span data-contrast="auto">Fluent in French or Québécois </span><span data-ccp-props="{&quot;335551550&quot;:1,&quot;335551620&quot;:1}">&nbsp;</span></strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Prior experience in Tier 1 technical support or Customer Success an asset</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Strong aptitude for technology and ability/ desire to learn new software</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Excellent time management, organizational, problem solving, and analytical skills</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Verbal and written communication skills are strong attributes, you can translate difficult technical terms and problems into relatable language for a wide audience</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Thrives In a multi-tasking environment, adjusting priorities on-the-fly</li>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1">Post-Secondary education preferred</li>
</ul>
<p><strong><span data-contrast="none">What We Offer:</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></strong></p>
<p><span data-contrast="none">Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li><span data-contrast="none">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li>
<li>GRSP including employer match</li>
<li><span data-contrast="none">Employee Stock Purchase Plan</span><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:255}">&nbsp;</span></li>
<li><span data-contrast="none">Unlimited paid time off as well as corporate holidays observed</span><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:255}">&nbsp;</span></li>
</ul>
<p><em>Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.</em></p>
<p><em><span data-contrast="auto">We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.&nbsp;</span></em><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:255}">&nbsp;</span></p>
<p><em><span data-contrast="auto">Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.</span></em><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:255}">&nbsp;</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</p></div><div class="title">Canada Pay Range</div><div class="pay-range"><span>$46,000</span><span class="divider">&mdash;</span><span>$56,000 CAD</span></div></div></div>

<div class="content-intro"><p>Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</p></div><p><strong><span data-contrast="none">About the Role:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p>Ooma is seeking a hands-on revenue accounting leader to lead revenue accounting operations, revenue-related financial reporting, and internal controls across our product and service lines. This role offers the opportunity to lead a team, strengthen processes and systems, and serve as a trusted accounting partner to Sales, Legal, FP&amp;A, Billing, and Operations.&nbsp;</p>
<p>We’re open to candidates at either the Senior Manager or Director level. Your title, responsibilities, and compensation will reflect your experience, technical expertise, and leadership skills. If you’re ready to take on broader leadership responsibilities, we encourage you to apply.&nbsp;&nbsp;</p>
<p>You will oversee accurate and timely revenue recognition in accordance with U.S. GAAP, including ASC 606, and support applicable SEC reporting requirements. The ideal candidate combines strong technical judgment with a practical understanding of the business, takes ownership of outcomes, anticipates issues, and drives improvements in how the team operates.&nbsp;</p>
<p>**This is a hybrid position that is required in the office Mondays and Tuesdays</p>
<p><strong><span data-contrast="none">What You’ll Do:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li>Own revenue accounting and the monthly and quarterly close end to end, from revenue recognition and general ledger recording through preparation and review of journal entries, reconciliations, supporting schedules, and financial reporting. Ensure accurate, complete, and timely results by maintaining a comprehensive understanding of the order-to-cash cycle—including order management, fulfillment, billing, and collections—and partnering closely with cross-functional teams.&nbsp;</li>
<li>Investigate and resolve complex accounting discrepancies and unusual transactions independently, bringing sound judgment and a solutions-oriented mindset to issues before they become problems.&nbsp;</li>
<li>Build and maintain a deep understanding of Ooma's revenue streams, pricing models, and the order-to-cash cycle, partnering closely with Sales, Billing, and Operations to keep revenue accounting accurate and complete.&nbsp;</li>
<li>Lead revenue performance analysis, clearly explaining results, key drivers, and business implications to senior management. Prepare and review audit schedules, revenue disclosures, and financial metrics supporting SEC reporting and external audits, keeping the team audit-ready year-round.&nbsp;</li>
<li>Serve as the team's go-to expert on ASC 606, US GAAP, and SEC guidance, anticipating the accounting implications of new products, contracts, and business changes before being asked.&nbsp;</li>
<li>Partner proactively with Sales, Legal, FP&amp;A, Billing, and Operations on new products, pricing, acquisitions, and business changes, balancing compliance with practical business needs.&nbsp;</li>
<li>Own the design, documentation, and ongoing effectiveness of internal controls over revenue recognition, ensuring SOX compliance and resolving control gaps before they surface in audit.&nbsp;</li>
<li>Serve as the primary point of contact for external auditors on revenue matters, communicating clearly and confidently through walkthroughs and audit inquiries.&nbsp;</li>
<li>Challenge inefficient processes and drive improvements in revenue systems and automation, partnering with IT and Finance Systems to raise the bar on accuracy and scale.&nbsp;</li>
<li>Coach and develop the revenue accounting team, setting clear expectations and accountability while building a capable team that Finance leadership and cross-functional partners trust.&nbsp;</li>
</ul>
<p><strong><span data-contrast="none">Experience We’re Looking For:</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li>Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent preferred.&nbsp;</li>
<li>8+ years of progressive accounting experience, including at least 5 years in revenue accounting and 3+ years directly managing and developing accounting professionals. For Director-level consideration, 10+ years of progressive accounting experience and 5+ years of people leadership are preferred, with demonstrated ownership of a revenue accounting function.&nbsp;</li>
<li>Strong technical knowledge of US GAAP, ASC 606, and SEC reporting requirements; Big Four or combined public/industry experience strongly preferred.&nbsp;</li>
<li>Experience owning or significantly managing revenue accounting operations in a public-company or similarly complex environment, with strong SOX compliance and audit readiness.&nbsp;</li>
<li>Hands-on experience preparing and reviewing journal entries, reconciliations, revenue analyses, and reporting schedules, and independently managing close cycles and related internal controls.&nbsp;</li>
<li>Strong understanding of end-to-end revenue processes — order management through general ledger reporting — ideally in a SaaS, subscription, or recurring-revenue business.&nbsp;</li>
<li>Experience evaluating complex customer contracts and new revenue arrangements; experience supporting acquisitions or new product launches a plus.&nbsp;</li>
<li>Strong analytical, organizational, and problem-solving skills, with strong ERP, systems, and Excel/data analysis skills, and the adaptability to manage competing priorities under tight deadlines.&nbsp;</li>
<li>Excellent written and verbal communication skills — able to explain complex accounting matters clearly to technical and nontechnical audiences and build trust as a partner to senior leadership and cross-functional teams.&nbsp;</li>
</ul>
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<p class="Paragraph SCXW231562398 BCX0"><strong><span class="TextRun MacChromeBold SCXW231562398 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW231562398 BCX0">What We Offer:</span></span><span class="EOP SCXW231562398 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></strong></p>
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<p class="Paragraph SCXW231562398 BCX0"><span class="TextRun SCXW231562398 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW231562398 BCX0">Working at Ooma means being a team player, while allowing your individual voice to come through. </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW231562398 BCX0">And,</span> <span class="NormalTextRun SCXW231562398 BCX0">you'll</span><span class="NormalTextRun SCXW231562398 BCX0"> receive competitive compensation, </span><span class="NormalTextRun SCXW231562398 BCX0">benefits</span><span class="NormalTextRun SCXW231562398 BCX0"> and generous company </span><span class="NormalTextRun SCXW231562398 BCX0">perks</span><span class="NormalTextRun SCXW231562398 BCX0">.</span></span><span class="EOP SCXW231562398 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
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<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc. <span style="color: rgb(255, 255, 255);">#LI-CC1</span></li>
</ul>
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<div><em>Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.</em><br><br><em>All interviews are conducted via video. To be considered for a role, candidates must participate in all interviews with their camera enabled, subject to reasonable accommodation. Candidates who need an accommodation should contact their recruiter.</em><br><br><em>We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.</em><br><br><em>Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.</em></div>
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</div><div class="content-pay-transparency"><div class="pay-input"><div class="description">The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</div><div class="title">California Pay Range</div><div class="pay-range"><span>$170,000</span><span class="divider">&mdash;</span><span>$215,000 USD</span></div></div></div>

Director, Revenue Accounting

<div class="content-intro"><p>Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</p></div><p><strong><span data-contrast="none">About the Role:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p>Ooma is seeking an experienced Affiliate Marketing &amp; AI Discovery Consultant to support and advance our B2B affiliate marketing program during a maternity leave coverage period.&nbsp;</p>
<p>During this engagement, you’ll manage and optimize ongoing affiliate initiatives while helping Ooma prepare for the growing impact of AI-powered search and large language models (LLMs) on B2B buyer behavior. You’ll develop strategies to improve Ooma’s visibility and likelihood of being recommended across AI platforms such as ChatGPT, Google AI Overviews, Perplexity, Gemini, Claude, and emerging AI-driven discovery experiences.&nbsp;</p>
<p>You’ll bring hands-on affiliate marketing expertise and a strong understanding of how AI-generated answers, review sites, comparison platforms, and authoritative third-party content influence B2B purchase decisions.&nbsp;</p>
<p><strong>**Contract length: 4-6 months&nbsp;</strong></p>
<p>&nbsp;</p>
<p><strong><span data-contrast="none">What You’ll Do:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li>Manage and optimize Ooma’s B2B affiliate marketing program during maternity leave coverage, keeping ongoing initiatives on track and identifying opportunities to improve lead generation, pipeline contribution, and return on investment.&nbsp;</li>
<li>Maintain relationships with affiliates, publishers, review sites, comparison platforms, and strategic referral partners, and explore opportunities to strengthen and expand these partnerships.&nbsp;</li>
<li>Assess how AI-powered search platforms and large language models (LLMs) influence how buyers discover and evaluate business communications providers.&nbsp;</li>
<li>Identify high-value third-party publishers, review sites, directories, forums, and industry resources where a stronger Ooma presence could support visibility in traditional search and AI-generated answers.&nbsp;</li>
<li>Recommend content, partnership, and affiliate strategies to improve discovery across business communications, UCaaS, cloud phone systems, POTS replacement, and related solution categories, and advance agreed-upon initiatives during the engagement.&nbsp;</li>
<li>Create a practical, prioritized roadmap for evolving Ooma’s affiliate, content, and partner marketing strategy as AI-driven search and buying behaviors develop, including recommended next steps and measures of progress.&nbsp;</li>
<li>Monitor performance and provide regular reporting, insights, and actionable recommendations.&nbsp;</li>
<li>Document key relationships, ongoing initiatives, and strategic recommendations to support a smooth handoff at the end of the engagement.&nbsp;</li>
</ul>
<p><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p><strong><span data-contrast="none">Experience We’re Looking For:</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li>5+ years of experience in B2B affiliate, partnership, referral, or performance marketing; 8+ years total work experience required. &nbsp;</li>
<li>Hands-on experience managing affiliate programs and relationships with publishers, review sites, comparison platforms, or referral partners.&nbsp;</li>
<li>Experience marketing SaaS, telecommunications, UCaaS, CCaaS, business communications, or related technology solutions.&nbsp;</li>
<li>An understanding of how third-party content and recommendations influence B2B purchase decisions.&nbsp;</li>
<li>Familiarity with AI-powered search and discovery, along with experience developing content or partnership strategies that support visibility across traditional search and emerging AI channels.&nbsp;</li>
<li>Experience translating performance data and market insights into clear, actionable recommendations.&nbsp;</li>
<li>Strong communication, analytical, and project management skills, with the ability to get up to speed quickly and balance ongoing program needs with focused strategic projects.&nbsp;</li>
</ul>
<p>**The anticipated monthly consulting stipend for this engagement is $10,000 - 12,000, subject to adjustment based on qualifications and agreed-upon deliverables.</p>
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<p class="p1"><em>Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.</em><br><br><em>All interviews are conducted via video. To be considered for a role, candidates must participate in all interviews with their camera enabled, subject to reasonable accommodation. Candidates who need an accommodation should contact their recruiter.</em><br><br><em>We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.</em><br><br><em>Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.</em></p>
</div>
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Affiliate Marketing & AI Discovery Consultant

<div class="content-intro"><p>Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.&nbsp;</p></div><p><strong><span data-contrast="none">About the Role:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<p>Ooma is looking for a Director, Infrastructure Engineering to lead the organization responsible for the infrastructure Ooma's customers depend on: data centers, public cloud, Linux server fleets, Kubernetes clusters, networking, ISP relationships, network storage, logging and monitoring infrastructure, network security, compliance, and more.&nbsp;</p>
<p>Your core mandate is to run a high-performing infrastructure organization of 12 engineers—developing team leads, driving operational excellence and reliability, owning capital and operating budgets, and continuously finding opportunities to optimize cost, vendor spend, and efficiency—all while serving as a trusted infrastructure partner to peer teams in Network Operations and to Engineering. As the company grows, you'll modernize the technology stack and scale the team and its practices to match.&nbsp;</p>
<p>If you're an infrastructure leader who is technically credible with strong individual contributors, operationally rigorous, and polished enough to present strategy to executives, this role was written for you.&nbsp;</p>
<p><strong><span data-contrast="none">What You’ll Do:</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li>Build and run a high-performing, distributed infrastructure organization of ~12 engineers, driving operational excellence, reliability, and accountability across all infrastructure services.&nbsp;</li>
<li>Manage capital and operating budgets, own vendor relationships and contract negotiations, and continuously identify opportunities to reduce cost without compromising reliability.&nbsp;</li>
<li>Set technical direction across data centers, cloud environments, Linux, Kubernetes, networking, storage, observability (logging and monitoring), and network security. Bring the technical depth to earn the respect of strong individual contributors and make sound architectural trade-offs.&nbsp;</li>
<li>Operate as a service provider to sibling teams within Network Operations, building and maintaining the hardware platforms on which they deploy and upgrade Ooma's products and services.&nbsp;</li>
<li>Collaborate with Product and Development teams to define, architect, and document infrastructure solutions for upcoming products and services, bringing infrastructure into the design conversation early — including SLAs, performance targets, scalability, and capacity planning.&nbsp;</li>
<li>Establish and develop team leads, build a leadership bench, and evolve the team structure over time toward functional domains as the unified organization matures.&nbsp;</li>
<li>Partner with Security and broader organizational leadership to define security policies and standards for data center and cloud infrastructure and lead the implementation and enforcement of those policies across all environments—including security patch and operating system upgrade cadences, and partnering with audit and compliance teams (e.g., SOX, SOC).&nbsp;</li>
<li>Build strategic plans, roadmaps, and presentations for executive leadership that connect infrastructure investment to business outcomes.&nbsp;</li>
<li>Own the 24/7/365 on-call escalation path. Build an escalation model and on-call program where you're accountable for outcomes—without needing to personally join every incident bridge.&nbsp;</li>
<li>Champion automation, standardization, and modern infrastructure practices so the organization scales with the company's growth.&nbsp;</li>
<li>Bring a point of view on where AI can meaningfully improve infrastructure operations and engineering efficiency, and help the organization explore and adopt it thoughtfully.&nbsp;</li>
<li>Represent infrastructure externally with customers and partners as needed and serve as the infrastructure integration lead for future acquisitions.&nbsp;</li>
<li>Operate within a genuinely flexible work model—fully remote within the US, hybrid, or onsite at our Sunnyvale, CA headquarters, your choice—aligned with the organization's US business hours, with occasional travel as needed.&nbsp;</li>
</ul>
<p><strong><span data-contrast="none">Experience We’re Looking For:</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
<ul>
<li>10+ years of experience in infrastructure engineering or operations required, including 5+ years leading teams—ideally including experience leading through team leads or managers.&nbsp;</li>
<li>Must have deep technical fluency across the domains this organization runs: Linux, Kubernetes, and open-source tooling; cloud infrastructure and environments; and core disciplines including data center operations, networking, storage, observability, and network security.&nbsp;</li>
<li>A track record of owning capital and operating budgets, managing vendors, and negotiating contracts is essential.&nbsp;</li>
<li>Experience leading teams through a merger integration, org consolidation, or other significant structural change highly valued.&nbsp;</li>
<li>A background in telecom, VoIP, or other carrier-grade / high-availability service environments strongly preferred.&nbsp;</li>
<li>A demonstrated track record of measurable infrastructure cost optimization a plus. <span style="color: rgb(255, 255, 255);">#LI-CC1</span>&nbsp;</li>
</ul>
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<p class="Paragraph SCXW231562398 BCX0"><strong><span class="TextRun MacChromeBold SCXW231562398 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW231562398 BCX0">What We Offer:</span></span><span class="EOP SCXW231562398 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></strong></p>
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<p class="Paragraph SCXW231562398 BCX0"><span class="TextRun SCXW231562398 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW231562398 BCX0">Working at Ooma means being a team player, while allowing your individual voice to come through. </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW231562398 BCX0">And,</span> <span class="NormalTextRun SCXW231562398 BCX0">you'll</span><span class="NormalTextRun SCXW231562398 BCX0"> receive competitive compensation, </span><span class="NormalTextRun SCXW231562398 BCX0">benefits</span><span class="NormalTextRun SCXW231562398 BCX0"> and generous company </span><span class="NormalTextRun SCXW231562398 BCX0">perks</span><span class="NormalTextRun SCXW231562398 BCX0">.</span></span><span class="EOP SCXW231562398 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p>
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<li data-stringify-indent="0" data-stringify-border="0">Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="1" data-border="0">
<li data-stringify-indent="1" data-stringify-border="0">HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)&nbsp;</li>
</ul>
</li>
<li data-stringify-indent="0" data-stringify-border="0">Employer Paid Income Protection Benefits (Basic Life and AD&amp;D, Short- and Long-term disability)</li>
<li data-stringify-indent="0" data-stringify-border="0">FSA Healthcare &amp; Dependent Care</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">Voluntary Accident, Critical Illness, Hospital Indemnity and Legal</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k), including employer match, and Roth</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Stock Purchase Plan (ESPP)</li>
<li data-stringify-indent="0" data-stringify-border="0">Paid Time off, Sick Time, as well as corporate holidays observed</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Assistance Program</li>
<li data-stringify-indent="0" data-stringify-border="0">Life Balance benefits with Travel Assistance Services and Identity Theft&nbsp;</li>
<li data-stringify-indent="0" data-stringify-border="0">Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc</li>
</ul>
<p class="p1"><em>Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.</em></p>
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<p><em><span data-contrast="auto">We may&nbsp;utilize&nbsp;AI-enabled tools during the hiring process,&nbsp;including for&nbsp;resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.&nbsp;</span></em><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:255}">&nbsp;</span></p>
<p><em><span data-contrast="auto">Where interviews are recorded or transcribed, candidates will be notified in&nbsp;advance&nbsp;and their consent will be obtained.</span></em><span data-ccp-props="{&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:255}">&nbsp;</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).</p></div><div class="title">United States Pay Range</div><div class="pay-range"><span>$170,000</span><span class="divider">&mdash;</span><span>$250,000 USD</span></div></div></div>

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