PagerDuty (NYSE: PD) is a leading digital operations management platform, founded in 2009. The company's innovative incident response system has revolutionized how businesses manage and resolve critical issues in real-time, ensuring seamless operations and customer satisfaction. PagerDuty's cloud-based solutions are trusted by organizations worldwide to deliver exceptional digital experiences and maintain business continuity.

pagerduty

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div><h2>About the Role</h2>
PagerDuty is seeking a Principal Product Manager, Platform Security to own the strategy and execution of how we secure, harden, and defend our Operations Cloud platform. This role sits within our Product Development organization and reports to the Sr Director of Product, Platform &amp; Partners.
This is a senior individual contributor role. You'll bring the same rigor to security that a great PM brings to a product: deep customer empathy, structured threat modeling, clear risk tiering frameworks, and a bias toward measurable outcomes. You'll also be the connective tissue between Product, Engineering, IT, and Legal, ensuring security strategy translates into engineering execution and customer trust. This role owns the full lifecycle from recommendation to implementation to operations. You'll be the decision-maker on risk acceptance, control exceptions, and incident escalation in real-time.
The ideal candidate has operated at the intersection of product management and security engineering in a later-stage B2B SaaS environment. You've owned security architecture decisions end-to-end, built security infrastructure, and have the credibility to influence both product roadmaps and engineering practices without formal authority.
<h2>What You'll Own</h2>
<h3>Product &amp; Platform Security</h3>
<ul>
<li>Define and evolve PagerDuty's platform identity and security architecture — trust boundaries, authentication and authorization models, and secrets management frameworks</li>
<li>Admin experience and admin console for enterprise and security administrators</li>
<li>Build and maintain a security review process so product teams bring security into roadmap decisions early, not as an afterthought</li>
<li>Own the security platform roadmap&nbsp;</li>
<li>Provide security and secure-design leadership to other product teams across the portfolio</li>
</ul>
<h2>What You'll Build</h2>
This role owns a portfolio of platform security surfaces that includes:
<ul>
<li>Identity &amp; Permissions platform — the authentication and authorization foundation for both human users and AI agents, spanning roles, scopes, and delegated access as agentic workflows become first-class actors on the platform</li>
<li>Security products — customer-facing capabilities such as IP Allow list and SCIM, extending the set of controls enterprise customers need to adopt PagerDuty at scale</li>
<li>Admin experience — the tooling administrators use to configure, audit, and govern their PagerDuty environment, with opportunity to improve clarity and self-service</li>
<li>Partner security and governance — the shared services, primitives, and audit surfaces that every partner team builds on</li>
<li>Partner with executive leadership to align security strategy with company-level trust and resilience targets</li>
</ul>
The opportunity is to bring these surfaces together into a coherent platform so security decisions and actions happen faster, customers can govern their own environments with confidence, and product teams have primitives they trust and actively build on.
&nbsp;
<h2>Basic Qualifications</h2>
<ul>
<li>10+ years in B2B SaaS in roles spanning product management, security engineering, and/or platform security</li>
<li>Demonstrated experience owning security architecture and risk tiering decisions — not just supporting them</li>
<li>Track record of running security programs and measuring risk reduction impact</li>
<li>Strong cross-functional credibility with Engineering, Legal, Product, and Go-To-Market leadership</li>
<li>Experience managing security change in the field — migrations, re-architecture, new authentication and authorization models — with the communication skills to bring stakeholders along</li>
<li>Ability to mentor other product managers and raise the security bar across a product organization without direct reports</li>
</ul>
<h2>Preferred Qualifications</h2>
<ul>
<li>Experience at a company during transition to zero-trust or hardened multi-tenant isolation architecture</li>
<li>Familiarity with security infrastructure (IAM, secrets management, vulnerability and posture tooling)</li>
<li>Familiarity with B2B SaaS compliance frameworks, customer security review processes, and audit considerations</li>
</ul>
<h2>Compensation</h2>
The base salary range for this position in Canada is $156,000 - $236,500 CDN. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
&nbsp;
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Principal Product Manager - Platform Security

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div><h2>About the Role</h2>
PagerDuty is seeking a Principal Product Manager, Platform Security to own the strategy and execution of how we secure, harden, and defend our Operations Cloud platform. This role sits within our Product Development organization and reports to the Sr Director of Product, Platform &amp; Partners.
This is a senior individual contributor role. You'll bring the same rigor to security that a great PM brings to a product: deep customer empathy, structured threat modeling, clear risk tiering frameworks, and a bias toward measurable outcomes. You'll also be the connective tissue between Product, Engineering, IT, and Legal, ensuring security strategy translates into engineering execution and customer trust. This role owns the full lifecycle from recommendation to implementation to operations. You'll be the decision-maker on risk acceptance, control exceptions, and incident escalation in real-time.
The ideal candidate has operated at the intersection of product management and security engineering in a later-stage B2B SaaS environment. You've owned security architecture decisions end-to-end, built security infrastructure, and have the credibility to influence both product roadmaps and engineering practices without formal authority.
<h2>What You'll Own</h2>
<h3>Product &amp; Platform Security</h3>
<ul>
<li>Define and evolve PagerDuty's platform identity and security architecture — trust boundaries, authentication and authorization models, and secrets management frameworks</li>
<li>Admin experience and admin console for enterprise and security administrators</li>
<li>Build and maintain a security review process so product teams bring security into roadmap decisions early, not as an afterthought</li>
<li>Own the security platform roadmap&nbsp;</li>
<li>Provide security and secure-design leadership to other product teams across the portfolio</li>
</ul>
<h2>What You'll Build</h2>
This role owns a portfolio of platform security surfaces that includes:
<ul>
<li>Identity &amp; Permissions platform — the authentication and authorization foundation for both human users and AI agents, spanning roles, scopes, and delegated access as agentic workflows become first-class actors on the platform</li>
<li>Security products — customer-facing capabilities such as IP Allow list and SCIM, extending the set of controls enterprise customers need to adopt PagerDuty at scale</li>
<li>Admin experience — the tooling administrators use to configure, audit, and govern their PagerDuty environment, with opportunity to improve clarity and self-service</li>
<li>Partner security and governance — the shared services, primitives, and audit surfaces that every partner team builds on</li>
<li>Partner with executive leadership to align security strategy with company-level trust and resilience targets</li>
</ul>
The opportunity is to bring these surfaces together into a coherent platform so security decisions and actions happen faster, customers can govern their own environments with confidence, and product teams have primitives they trust and actively build on.
&nbsp;
<h2>Basic Qualifications</h2>
<ul>
<li>10+ years in B2B SaaS in roles spanning product management, security engineering, and/or platform security</li>
<li>Demonstrated experience owning security architecture and risk tiering decisions — not just supporting them</li>
<li>Track record of running security programs and measuring risk reduction impact</li>
<li>Strong cross-functional credibility with Engineering, Legal, Product, and Go-To-Market leadership</li>
<li>Experience managing security change in the field — migrations, re-architecture, new authentication and authorization models — with the communication skills to bring stakeholders along</li>
<li>Ability to mentor other product managers and raise the security bar across a product organization without direct reports</li>
</ul>
<h2>Preferred Qualifications</h2>
<ul>
<li>Experience at a company during transition to zero-trust or hardened multi-tenant isolation architecture</li>
<li>Familiarity with security infrastructure (IAM, secrets management, vulnerability and posture tooling)</li>
<li>Familiarity with B2B SaaS compliance frameworks, customer security review processes, and audit considerations</li>
</ul>
<h2>Compensation</h2>
The base salary range for this position in the US is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
&nbsp;
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking an Enterprise Customer Success Manager to join our talented, customer-focused team! As an Enterprise Customer Success Manager, you will report to the Customer Success leadership team and partner closely with sales, product, and expert services teams to serve as a trusted advisor to our enterprise customers, building executive-level relationships and guiding customers through their digital transformation journey while driving adoption of real-time operations. This is an exciting opportunity to work with complex enterprise customers across various market segments and solution complexities, directly impacting their business outcomes and growth. The ideal candidate has extensive B2B SaaS experience with strong consulting skills and the ability to influence C-level stakeholders.
<h2>KEY RESPONSIBILITIES</h2>
<ul>
<li>Build and foster executive-level trusted advisor relationships with customers' IT, Engineering, and Support organizations to accelerate their digital journey</li>
<li>Demonstrate hands-on PagerDuty product knowledge by applying it to customers' business priorities and guiding them on process, people, and change management best practices</li>
<li>Produce and execute comprehensive adoption paths showing current state, target future state with timeline while proactively identifying risks and building mitigation plans</li>
<li>Deliver business value and innovation by understanding customers' opportunities to reduce costs and drive growth, recommending additional expert services when appropriate</li>
<li>Lead cross-functional post-sales teams to deliver seamless customer experiences while preparing and facilitating business reviews, training sessions, and strategic interactions</li>
</ul>
<h2>BASIC QUALIFICATIONS</h2>
<ul>
<li>5+ years of relevant industry expertise in a dynamic, customer-facing role within B2B SaaS organizations</li>
<li>Strong consulting skills with proven results working as a trusted advisor to drive business value for customers</li>
<li>Ability to drive effective and influential conversations at C-level with experience facilitating difficult discussions and handling objections</li>
<li>Experience building business value ROI models and forecasting risk, renewal, and expansion within customer portfolios</li>
<li>Advanced written and verbal English communication skills</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring</li>
<li>Experience working in a DevOps environment or with companies transitioning to DevOps</li>
<li>Proven ability to represent the voice of the customer to inform sales processes and product roadmap</li>
<li>Experience proactively communicating technical product changes, degradations, and updates to enterprise stakeholders</li>
<li>Strong presentation and facilitation skills for webinars, demos, and strategic customer interactions</li>
</ul>
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Santiago office 2 times per week, so they can thrive in their new role and fully embrace being a Dutonian!<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Customer Success Manager

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking a Principle CS Strategy &amp; Operations Manager to join our talented, customer-focused team! The Principle CS Strategy &amp; Operations Manager is the operating backbone of PagerDuty's Customer Success organization. This role sits at the intersection of strategic planning and operational execution: defining how the CS org should grow, then building the systems, data, and processes that make that growth measurable and repeatable.
You'll partner directly with CS leadership to translate top-line retention and expansion goals into segmentation, coverage models, and playbooks — and you'll own the tooling, metrics, and forecasting infrastructure that lets the org run itself with rigor. This is a hands-on, high-visibility role for someone who is equally comfortable building an executive narrative for the board and getting into the weeds of a Gainsight workflow.
KEY RESPONSIBILITIES 
Strategy &amp; Planning 
<ul>
<li>Define and drive the multi-year strategy for Customer Success, aligned to net revenue retention (NRR), gross retention (GRR), and product adoption goals.</li>
<li>Partner with CS leadership on org design, segmentation, and coverage models (scaled, digital-led, and high-touch) as the customer base and product portfolio evolve.</li>
<li>Own executive and board-level reporting on CS performance — translating operational data into a clear narrative on retention, risk, and growth.</li>
<li>Identify and prioritize the initiatives with the highest impact on retention and expansion, using data to build the business case and secure cross-functional buy-in.</li>
<li>Represent the voice of the customer to Product and GTM leadership, shaping roadmap and go-to-market decisions with CS insights.</li>
<li>Partner with Finance on the annual operating plan for CS — headcount, budget, and productivity assumptions — and revisit as the business fluctuates.</li>
</ul>
Operations &amp; Execution&nbsp;
<ul>
<li>Own the CS technology stack (e.g., Gainsight, Salesforce, and adjacent tools) — including customer health scoring, journey automation, and reporting infrastructure.</li>
<li>Design, instrument, and continuously improve the end-to-end customer journey: onboarding, adoption, renewal, and expansion playbooks.</li>
<li>Build and maintain the KPI framework and executive dashboards CS leadership and the broader business rely on to run the function, using BI tooling (e.g., Tableau, Looker, Power BI, or Sigma) alongside native Salesforce reporting.</li>
<li>Evaluate and deploy AI tools and workflows that increase CSM productivity, surface proactive churn/risk signals, and streamline customer engagement — in line with PagerDuty's own AI-first platform positioning.</li>
<li>Own capacity planning, book-of-business design, and territory/account assignment in partnership with Sales Ops, Finance, and People teams.</li>
<li>Partner with CS leadership and People/Comp teams on CS compensation plan design, ensuring incentives align with retention and expansion priorities.</li>
<li>Lead the renewal operations process end-to-end — forecasting, risk segmentation, and engagement strategy for at-risk accounts.</li>
<li>Drive cross-functional programs that connect CS with Sales, Support, Marketing, Product, and Finance, including OKR setting, execution tracking, and post-program measurement.</li>
<li>Lead and mentor a high-performing CS Strategy &amp; Operations team, building a culture of ownership and continuous improvement.</li>
</ul>
What Success Looks Like
<ul>
<li>Improved NRR &amp; GRR</li>
<li>Health score &amp; risk model adopted org-wide</li>
<li>Scalable renewal &amp; segmentation model in place</li>
<li>Trusted, self-serve CS reporting for execs</li>
<li>AI-enabled workflows measurably reducing manual CSM effort</li>
</ul>
BASIC QUALIFICATIONS
<ul>
<li>6–8+ years in Customer Success Operations, Revenue Operations, or Strategy &amp; Ops, with at least 3 years leading direct reports.</li>
<li>Track record building or scaling CS operations in an enterprise SaaS or subscription business.</li>
<li>Deep, hands-on experience with CS/CRM platforms (Gainsight, Salesforce, or similar) and BI tooling (Tableau, Looker, Power BI, or Sigma).</li>
<li>Experience evaluating or deploying AI-powered tools for customer success or revenue operations workflows.</li>
<li>Experience partnering with C-suite/board-level stakeholders on strategy and reporting.</li>
<li>Experience leading cross-functional initiatives across Sales, Product, Support, and Finance in a mid-to-large organization.</li>
<li>Sharp analytical instincts — comfortable turning messy, cross-system data into a clear point of view.</li>
<li>Strong program management discipline: can define OKRs, run execution cadences, and hold cross-functional teams to deadlines.</li>
<li>Excellent written and verbal communication; able to flex from a board deck to a process doc.</li>
<li>Bias toward action and ownership — genuinely embodies "Ack + Own."</li>
<li>Comfortable operating with ambiguity in a fast-moving, distributed organization.</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>Experience with digital/tech-touch customer engagement models, incident management or observability domain knowledge, experience with CS compensation plan design, and experience supporting a public-company reporting cadence.</li>
</ul>
&nbsp;
The base salary range for this position is 131,000 - 220,000 USD.&nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Principle CS Strategy & Operations Manager

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking a Director, Sales &amp; Customer Success Operations – Americas to serve as a senior operator and trusted advisor to our Americas Sales and Customer Success leadership. Reporting to the VP, Field Operations, you will lead sales planning and translate company strategy into a scalable, repeatable Americas go-to-market engine spanning the full customer lifecycle across Commercial, Mid-Market, and Enterprise segments. This role looks beyond the current quarter: you will anticipate what the business needs next quarter, next fiscal year, and beyond, while running the operating cadence and forecast rigor that keep the region on track today.
You will lead a team of sales and customer success operations professionals and a portfolio of strategic go-to-market initiatives. You will not own the sales or customer success technology stack; instead, you will partner closely with IT, Applications, and other stakeholders to evolve the processes and systems that support the Americas Sales and Customer Success organizations.
KEY RESPONSIBILITIES:
Sales Operations 
<ul>
<li>Partner with Sales leadership to execute on key imperatives</li>
<li>Drive seller productivity and remove friction from the sales motion</li>
<li>Run the operating cadence: forecast calls, pipeline inspection, deal reviews, QBRs, exec readouts</li>
<li>Improve forecast accuracy and pipeline health</li>
<li>Support&nbsp; the design of&nbsp; overage models, territories, segmentation, quotas, and capacity planning</li>
<li>Support Sales compensation, headcount, and incentive design with Finance and People</li>
<li>&nbsp;</li>
<li>Serve as the primary strategic and operating partner to Americas Sales leadership, translating company and regional priorities into clear plans and driving execution on key business imperatives.</li>
<li>Own the Americas sales operating cadence, including weekly forecast calls, pipeline inspection, deal reviews, QBRs, and executive performance readouts, with clear insights, actions, and accountability.</li>
<li>Drive seller and front-line manager productivity by identifying friction in the sales motion, simplifying processes, and scaling best practices across segments.</li>
<li>Improve forecast accuracy and pipeline health through consistent inspection standards, stage definitions, and leading-indicator reporting.</li>
<li>Look ahead across quarters to anticipate business performance, pipeline coverage, and resource needs, and recommend actions before gaps emerge.</li>
</ul>
Customer Success Operations
<ul>
<li>Serve as the operating partner to Americas Customer Success leadership on retention, adoption, and expansion priorities.</li>
<li>Own Customer Success operating metrics and reporting (gross and net revenue retention, churn, renewal rates, expansion, adoption, and customer health) and drive the actions that improve them.</li>
<li>Design and operationalize customer lifecycle processes, including Sales-to-CS handoffs, onboarding, health scoring, success planning, renewal management, and escalation/risk playbooks.</li>
<li>Own renewal and retention forecasting and CSM book-of-business design, including customer-to-CSM coverage ratios.</li>
<li>Own CS metrics: GRR/NRR, churn, renewals, expansion, adoption, and health</li>
<li>Lifecycle processes: Sales-to-CS handoff, onboarding, health scoring, success plans, renewals, risk playbooks</li>
<li>CSM book-of-business design and coverage ratios</li>
<li>Improve renewal and retention forecasting</li>
<li>Support CS compensation, headcount, and incentive design with Finance and People</li>
</ul>
Insights, Systems &amp; Leadership
<ul>
<li>Translate complex plans into compelling narratives for the VP, Field Operations, Americas Sales and CS leadership, and the Executive Leadership Team.</li>
<li>Identify bottlenecks and streamline processes to improve decision speed, seller productivity, and CSM efficiency, including where AI and automation can help.</li>
<li>Partner with IT, Applications, and other stakeholders to evolve the processes and tools supporting Americas Sales and CS, defining requirements and priorities without owning the systems roadmap.</li>
<li>Lead, coach, and develop a high-performing team of sales and customer success operations and strategy professionals.</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>The ideal candidate will have extensive experience in GTM strategy and operations, ideally in the cloud computing space</li>
<li>They will have a passion for problem-solving and an ability to think strategically and execute methodically, while identifying the root cause for the identified problems</li>
<li>They should have an aptitude for analytics and data-driven decision-making, and a proven track record of driving successful GTM strategies that include both Product Led Growth and Enterprise Selling motions</li>
<li>Demonstrated willingness to perform basic tasks such as creating analytics and writing communications, while also conducting sophisticated work for Senior Executives</li>
<li>Curiosity about business and customers (why do customers do what they do); customer-focused in running Strategy &amp; Operations</li>
<li>Understanding of various sales tools, how to leverage them effectively, and consult GTM stakeholders on how to properly leverage them to maximize efficiency and selling motions</li>
</ul>
&nbsp;
BASIC QUALIFICATIONS
<ul>
<li>
10+ years in management consulting, sales, customer success, or business operations, GTM strategy, or business planning in enterprise software or large-scale tech
</li>
<li>SaaS/Consumption experience with deep understanding of ARR and consumption models and their metrics (bookings, pipeline coverage, GRR/NRR, churn, expansion)</li>
<li>3+ years of direct people management leading sales ops, CS ops, strategy, or analytics teams</li>
<li>Track record leading sales planning and running the sales operating cadence with senior Sales leaders</li>
<li>Track record driving new-business and renewal forecasting, pipeline analytics, and performance governance with senior Sales and CS leaders</li>
<li>Coverage models, territory and book-of-business governance, quota setting, and capacity planning for a multi-segment Sales and CS org</li>
<li>Customer lifecycle programs: health scoring, onboarding, renewal management, churn mitigation</li>
<li>Strong command of metrics and business modeling</li>
<li>Executive-level communication with VP- and C-level audiences</li>
<li>Hands-on operator balancing strategy and execution</li>
<li>Translating business needs into requirements for IT and Applications</li>
<li>Bachelor's degree in Business, Finance, Economics, or a related quantitative field</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>MBA or equivalent advanced degree</li>
<li>Management consulting or corporate strategy experience in GTM, sales effectiveness, or customer retention</li>
<li>Business Manager, Chief of Staff, or operating leader supporting Sales or CS executives</li>
<li>Managing a portfolio of 6–12 month initiatives in a matrixed org</li>
<li>Building scaled or digital CS motions for long-tail segments</li>
<li>Using AI tools to improve analysis, forecasting, or workflows</li>
<li>Salesforce, Tableau, Anaplan, Gong, Snowflake</li>
</ul>
&nbsp;
The base salary range for this position is 147,000 - 246,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
&nbsp;<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Director, Sales Strategy & Operations

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>We are looking for a Senior Principal Industry Analyst Relations to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty and we’re looking for a collaborative, capable and driven individual who can jump in and make an impact quickly.&nbsp;
<h3>Key Responsibilities</h3>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Shape our category story and the industry analyst strategy and program to drive the category</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build strategic relationships with current industry analysts while identifying and growing the program</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Coordinate analyst calls and maintain AR program calendar</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead and prioritize inbound requests for information including participation in research and customer references</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth</li>
</ul>
<h3>Basic Qualifications</h3>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Bachelor’s degree</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">8+ years of experience in enterprise technology communications, marketing, or product marketing</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working experience in Analyst Relations, Product Marketing, Market Research, and Strategy</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proven content creation and story shaping, strategic planning, program management, and exceptional attention to detail</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Interest in speeding and improving research and survey delivery with AI and automation tools</li>
</ul>
<h3>Preferred Qualifications</h3>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working with industry analyst firms including Gartner, Forrester Research, IDC</li>
</ul>
&nbsp;
The base salary range for this position is 164,000 - 276,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
&nbsp;
This role is expected to come into our San Francisco office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Senior Principal Industry Analyst Relations

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>We are looking for a Senior Principal Industry Analyst Relations to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty, and we’re looking for a collaborative, capable, and driven individual who can jump in and make an impact quickly.&nbsp;
<h3>Key Responsibilities</h3>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Shape our category story and the industry analyst strategy and program to drive the category</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Build strategic relationships with current industry analysts while identifying and growing the program</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Coordinate analyst calls and maintain AR program calendar</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead and prioritize inbound requests for information including participation in research and customer references</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth</li>
</ul>
<h3>Basic Qualifications</h3>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Bachelor’s degree</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">8+ years of experience in enterprise technology communications, marketing, or product marketing</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working experience in Analyst Relations, Product Marketing, Market Research, and Strategy</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proven content creation and story shaping, strategic planning, program management, and exceptional attention to detail</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Interest in speeding and improving research and survey delivery with AI and automation tools</li>
</ul>
<h3>Preferred Qualifications</h3>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working with industry analyst firms including Gartner, Forrester Research, IDC</li>
</ul>
&nbsp;
The base salary range for this position is 164,000 - 276,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
&nbsp;
This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking a Forward Deployed Engineer (SRE Agent) to join our customer-focused SRE Agent team! As a Forward Deployed Engineer, you will work inside PagerDuty’s largest customer accounts, connecting the SRE Agent to their production environments (observability tools, infrastructure as code, GitOps tooling, and CI/CD pipelines) and guiding their teams from AI-assisted incident response to supervised and autonomous actions with safety guardrails. You will also contribute code directly back to the core SRE Agent product, building reusable tools, connectors, and skills derived from real customer needs.
This is an exciting opportunity to join the product engineering team as the Staff Engineer and directly shape how agentic AI operates within the most strategic customers. The ideal candidate brings a strong background as a software engineer, hands-on experience shipping LLM/agentic systems to production, and the customer-facing skills to bridge technical execution with business strategy.
<h4>KEY RESPONSIBILITIES&nbsp;</h4>
<ul>
<li style="font-size: 10pt;">Embed and drive SRE Agent adoption: Work onsite and in regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure tools and connectors, and embed AI actions across their incident management lifecycle to drive adoption and value&nbsp;</li>
<li style="font-size: 10pt;">Build and contribute core agent capabilities: Scope, design, and build reusable agent tools, connectors, and skills on the agent’s extensibility surfaces, shipping them through the product team's repos, review process, and evaluation gates.</li>
<li style="font-size: 10pt;">Run pilots and unblock customer adoption: Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.</li>
<li style="font-size: 10pt;">Integrate with production stacks and progressive delivery: Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.</li>
<li style="font-size: 10pt;">Set technical direction and feedback insights: Define 3–6 month technical roadmaps across assigned accounts, provide architectural guidance to product managers and engineering managers, and bring customer friction and eval data back to the core team.</li>
</ul>
<h4>BASIC QUALIFICATIONS</h4>
<ul>
<li style="font-size: 10pt;">8+ years of experience building and shipping production software across team boundaries (assessed against PagerDuty Staff Engineer / SDE V expectations).</li>
<li style="font-size: 10pt;">Hands-on experience with LLM and agent systems in production, including agent development, tool-use frameworks (MCP or equivalent), evaluation pipelines, and guardrail design.</li>
<li style="font-size: 10pt;">Customer-facing skills. You can run a technical design session with a customer’s engineers and present the business case to their leadership.</li>
<li style="font-size: 10pt;">Comfortable with ambiguity. You can start from a vague problem statement in an unfamiliar environment and get to working software without much direction. Former founders and founding engineers tend to do well in this role.</li>
<li style="font-size: 10pt;">A record of shipping software that got adopted, and the judgment to recognize which customer requests generalize and when the right answer is not to build.</li>
<li style="font-size: 10pt;">Infrastructure &amp; Deployment expertise: Demonstrated experience with Terraform or Pulumi at scale, GitOps (ArgoCD or equivalent), CI/CD pipeline design, and progressive delivery patterns (canary, blue/green, soak periods).</li>
<li style="font-size: 10pt;">Willingness to travel 25–50% during active customer engagements.</li>
</ul>
<h4>PREFERRED QUALIFICATIONS</h4>
<ul>
<li style="font-size: 10pt;">Practical operational knowledge of incident management and observability concepts (on-call, postmortems, SLOs/SLIs, alerting).</li>
<li style="font-size: 10pt;">Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience on top of a core software engineering background.</li>
<li style="font-size: 10pt;">Background as a founder or founding engineer accustomed to navigating high ambiguity and driving unscripted problem-solving.</li>
<li style="font-size: 10pt;">Experience with policy-as-code, fine-grained permissioning, or safety guardrail patterns for agent-driven automation.</li>
<li style="font-size: 10pt;">Production experience with PagerDuty or competing digital operations and incident management platforms.</li>
<li style="font-size: 10pt;">Active open-source contributions to the AI agent or Model Context Protocol (MCP) ecosystem.</li>
</ul>
The base salary range for this position is 145,000 - 218,900 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
&nbsp;<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

Forward Deployed Engineer (SDEV)

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking a Forward Deployed Engineer (SRE Agent) to join our customer-focused SRE Agent team! As a Forward Deployed Engineer, you will work inside PagerDuty’s largest customer accounts, connecting the SRE Agent to their production environments (observability tools, infrastructure as code, GitOps tooling, and CI/CD pipelines) and guiding their teams from AI-assisted incident response to supervised and autonomous actions with safety guardrails. You will also contribute code directly back to the core SRE Agent product, building reusable tools, connectors, and skills derived from real customer needs.
This is an exciting opportunity to join the product engineering team as the Staff Engineer and directly shape how agentic AI operates within the most strategic customers. The ideal candidate brings a strong background as a software engineer, hands-on experience shipping LLM/agentic systems to production, and the customer-facing skills to bridge technical execution with business strategy.
<h4>KEY RESPONSIBILITIES&nbsp;</h4>
<ul>
<li style="font-size: 10pt;">Embed and drive SRE Agent adoption: Work onsite and in regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure tools and connectors, and embed AI actions across their incident management lifecycle to drive adoption and value&nbsp;</li>
<li style="font-size: 10pt;">Build and contribute core agent capabilities: Scope, design, and build reusable agent tools, connectors, and skills on the agent’s extensibility surfaces, shipping them through the product team's repos, review process, and evaluation gates.</li>
<li style="font-size: 10pt;">Run pilots and unblock customer adoption: Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.</li>
<li style="font-size: 10pt;">Integrate with production stacks and progressive delivery: Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.</li>
<li style="font-size: 10pt;">Set technical direction and feedback insights: Define 3–6 month technical roadmaps across assigned accounts, provide architectural guidance to product managers and engineering managers, and bring customer friction and eval data back to the core team.</li>
</ul>
<h4>BASIC QUALIFICATIONS</h4>
<ul>
<li style="font-size: 10pt;">8+ years of experience building and shipping production software across team boundaries (assessed against PagerDuty Staff Engineer / SDE V expectations).</li>
<li style="font-size: 10pt;">Hands-on experience with LLM and agent systems in production, including agent development, tool-use frameworks (MCP or equivalent), evaluation pipelines, and guardrail design.</li>
<li style="font-size: 10pt;">Customer-facing skills. You can run a technical design session with a customer’s engineers and present the business case to their leadership.</li>
<li style="font-size: 10pt;">Comfortable with ambiguity. You can start from a vague problem statement in an unfamiliar environment and get to working software without much direction. Former founders and founding engineers tend to do well in this role.</li>
<li style="font-size: 10pt;">A record of shipping software that got adopted, and the judgment to recognize which customer requests generalize and when the right answer is not to build.</li>
<li style="font-size: 10pt;">Infrastructure &amp; Deployment expertise: Demonstrated experience with Terraform or Pulumi at scale, GitOps (ArgoCD or equivalent), CI/CD pipeline design, and progressive delivery patterns (canary, blue/green, soak periods).</li>
<li style="font-size: 10pt;">Willingness to travel 25–50% during active customer engagements.</li>
</ul>
<h4>PREFERRED QUALIFICATIONS</h4>
<ul>
<li style="font-size: 10pt;">Practical operational knowledge of incident management and observability concepts (on-call, postmortems, SLOs/SLIs, alerting).</li>
<li style="font-size: 10pt;">Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience on top of a core software engineering background.</li>
<li style="font-size: 10pt;">Background as a founder or founding engineer accustomed to navigating high ambiguity and driving unscripted problem-solving.</li>
<li style="font-size: 10pt;">Experience with policy-as-code, fine-grained permissioning, or safety guardrail patterns for agent-driven automation.</li>
<li style="font-size: 10pt;">Production experience with PagerDuty or competing digital operations and incident management platforms.</li>
<li style="font-size: 10pt;">Active open-source contributions to the AI agent or Model Context Protocol (MCP) ecosystem.</li>
</ul>
This role is expected to work from the PagerDuty office in London or a client site at least 2 days a week.&nbsp; <div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

<div class="content-intro">PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
&nbsp;</div>PagerDuty is seeking a Forward Deployed Engineer (SRE Agent) to join our customer-focused SRE Agent team! As a Forward Deployed Engineer, you will work inside PagerDuty’s largest customer accounts, connecting the SRE Agent to their production environments (observability tools, infrastructure as code, GitOps tooling, and CI/CD pipelines) and guiding their teams from AI-assisted incident response to supervised and autonomous actions with safety guardrails. You will also contribute code directly back to the core SRE Agent product, building reusable tools, connectors, and skills derived from real customer needs.
This is an exciting opportunity to join the product engineering team as the Staff Engineer and directly shape how agentic AI operates within the most strategic customers. The ideal candidate brings a strong background as a software engineer, hands-on experience shipping LLM/agentic systems to production, and the customer-facing skills to bridge technical execution with business strategy.
<h4>KEY RESPONSIBILITIES&nbsp;</h4>
<ul>
<li style="font-size: 10pt;">Embed and drive SRE Agent adoption: Work onsite and in regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure tools and connectors, and embed AI actions across their incident management lifecycle to drive adoption and value&nbsp;</li>
<li style="font-size: 10pt;">Build and contribute core agent capabilities: Scope, design, and build reusable agent tools, connectors, and skills on the agent’s extensibility surfaces, shipping them through the product team's repos, review process, and evaluation gates.</li>
<li style="font-size: 10pt;">Run pilots and unblock customer adoption: Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.</li>
<li style="font-size: 10pt;">Integrate with production stacks and progressive delivery: Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.</li>
<li style="font-size: 10pt;">Set technical direction and feedback insights: Define 3–6 month technical roadmaps across assigned accounts, provide architectural guidance to product managers and engineering managers, and bring customer friction and eval data back to the core team.</li>
</ul>
<h4>BASIC QUALIFICATIONS</h4>
<ul>
<li style="font-size: 10pt;">8+ years of experience building and shipping production software across team boundaries (assessed against PagerDuty Staff Engineer / SDE V expectations).</li>
<li style="font-size: 10pt;">Hands-on experience with LLM and agent systems in production, including agent development, tool-use frameworks (MCP or equivalent), evaluation pipelines, and guardrail design.</li>
<li style="font-size: 10pt;">Customer-facing skills. You can run a technical design session with a customer’s engineers and present the business case to their leadership.</li>
<li style="font-size: 10pt;">Comfortable with ambiguity. You can start from a vague problem statement in an unfamiliar environment and get to working software without much direction. Former founders and founding engineers tend to do well in this role.</li>
<li style="font-size: 10pt;">A record of shipping software that got adopted, and the judgment to recognize which customer requests generalize and when the right answer is not to build.</li>
<li style="font-size: 10pt;">Infrastructure &amp; Deployment expertise: Demonstrated experience with Terraform or Pulumi at scale, GitOps (ArgoCD or equivalent), CI/CD pipeline design, and progressive delivery patterns (canary, blue/green, soak periods).</li>
<li style="font-size: 10pt;">Willingness to travel 25–50% during active customer engagements.</li>
</ul>
<h4>PREFERRED QUALIFICATIONS</h4>
<ul>
<li style="font-size: 10pt;">Practical operational knowledge of incident management and observability concepts (on-call, postmortems, SLOs/SLIs, alerting).</li>
<li style="font-size: 10pt;">Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience on top of a core software engineering background.</li>
<li style="font-size: 10pt;">Background as a founder or founding engineer accustomed to navigating high ambiguity and driving unscripted problem-solving.</li>
<li style="font-size: 10pt;">Experience with policy-as-code, fine-grained permissioning, or safety guardrail patterns for agent-driven automation.</li>
<li style="font-size: 10pt;">Production experience with PagerDuty or competing digital operations and incident management platforms.</li>
<li style="font-size: 10pt;">Active open-source contributions to the AI agent or Model Context Protocol (MCP) ecosystem.</li>
</ul>
This role is expected to be in the PagerDuty San Francisco office or a client site at least 2 days a week.&nbsp;
The base salary range for this position is 145,000 - 218,900 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
&nbsp;<div class="content-conclusion">Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!
Where we work
PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
<a href="https://careers.pagerduty.com/#values">Our values</a> guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our <a href="https://careers.pagerduty.com/global-benefits">benefits site</a>.
Your package may include:
<ul>
<li>Competitive salary</li>
<li>Comprehensive benefits package&nbsp;</li>
<li>Flexible work arrangements</li>
<li>Company equity*</li>
<li>ESPP (Employee Stock Purchase Program)*</li>
<li>Retirement or pension plan*</li>
<li>Generous paid vacation time</li>
<li>Paid holidays and sick leave</li>
<li>Dutonian Wellness Days &amp; HibernationDuty - companywide paid days off in addition to PTO</li>
<li>Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*</li>
<li>Paid volunteer time off: 20 hours per year</li>
<li>Company-wide hack weeks</li>
<li>Mental wellness programs</li>
</ul>
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.&nbsp;
Go behind-the-scenes on our <a href="https://careers.pagerduty.com/home">careers site</a> and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's <a href="https://www.pagerduty.com/privacy-policy/">Privacy Policy</a>.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.</div>

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