Payoneer is a global financial services company that provides online money transfer and digital payment services. Founded in 2005, Payoneer has revolutionized the way businesses and professionals send and receive funds across borders. With its secure platform and wide range of payment solutions, Payoneer has become a trusted partner for millions of users worldwide, helping them streamline their international transactions and grow their businesses on a global scale.

payoneer

<div class="content-intro">About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>
Glilot Hybrid Full-time
Payoneer is becoming an AI-native company, where AI is the operating layer powering how we create products, build software, transform business operations, and serve millions of customers.&nbsp;
We are looking for an exceptional Principal Product Manager to help build Payoneer's Core AI Platform—the trusted, scalable AI operating layer enabling Product, Engineering, and Business teams to adopt AI safely and effectively.&nbsp;
Reporting to the Senior Product Director, Core AI Platform, you will take part in translating strategy into concrete roadmaps and capabilities, and partner deeply with Engineering, Data, Architecture, Security, and business stakeholders to deliver reusable AI capabilities across Payoneer.&nbsp;
This role is ideal for a senior,&nbsp;hands-on&nbsp;product manager, AI savvy, who combines technical depth, exceptional product sense, execution excellence, and the ability to drive adoption across complex organizations.&nbsp;
&nbsp;
What you'll do:&nbsp;
The&nbsp;Core AI Platform&nbsp;enables three strategic outcomes: transforming how products&nbsp;are built, enabling every business function to redesign and automate workflows through AI, and creating agentic customer experiences across Payoneer's products.&nbsp;
You are not building isolated AI features for one product. You are building platform capabilities, reusable patterns, and product experiences that help teams across Payoneer ship&nbsp;trusted&nbsp;AI faster, safer, and at scale.&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Own&nbsp;the roadmap for one or more Core AI Platform areas.</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Translate ambiguous business and technical needs into clear requirements, milestones, and measurable outcomes.</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Define and deliver scalable, secure, compliant platform capabilities across AI infrastructure, orchestration, governance, evaluation, responsible AI, APIs, and reusable services.</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Partner hands-on with Engineering, Data, Security, and Architecture to make practical build, buy, partner, and integrate calls in your domain.</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Lead AI-native solutions that show how the platform accelerates product development, engineering productivity, and workflow automation.</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Turn early solutions into reusable patterns, templates, and components teams can adopt.</li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Drive and track adoption of the tools and services you will build.&nbsp;</li>
</ul>
&nbsp;
What Success Looks Like within the first 6–12 months, you will have:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Shipped foundational capabilities adopted&nbsp;across&nbsp;Product, Engineering, and Business teams.</li>
<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Delivered AI-native solutions with measurable productivity, quality, or business impact.</li>
<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Established reusable patterns, templates, and docs that make the platform easier to adopt.</li>
<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Improved developer experience through self-service capabilities, clear APIs, and reliable support.</li>
<li data-leveltext="" data-font="Symbol" data-listid="24" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Aligned Engineering, Data, Security, Architecture, and business stakeholders on priorities and tradeoffs.&nbsp;</li>
</ul>
&nbsp;
Who you are:&nbsp;
Experience&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">7+ years of Product Management experience, with meaningful ownership of technical, platform, developer, AI, data, infrastructure, or enterprise products.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Proven ability to define product requirements, roadmaps, and execution plans in highly technical environments.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Strong understanding of modern AI technologies, including LLMs, AI agents, agentic workflows, RAG, AI evaluation, governance, and AI platform architectures.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Experience partnering hands-on with Engineering, Data, Infrastructure, Security, and Architecture teams.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Demonstrated success driving adoption of platform capabilities across complex, cross-functional organizations.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">A senior individual contributor who can lead complex product domains from discovery through launch, adoption, and iteration.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">A systems thinker who connects technology, product, governance, user experience, and business outcomes.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Able to influence senior stakeholders and technical teams without direct authority, especially in ambiguous, fast-moving environments.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Execution-oriented, structured, and comfortable moving between strategy, detailed requirements, prioritization, delivery, and adoption.</li>
<li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Focused on building reusable platform capabilities rather than one-off point solutions.&nbsp;</li>
</ul>
Advantage:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">AI evaluation frameworks</li>
<li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Developer platforms and APIs</li>
<li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Cloud platforms</li>
<li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">Enterprise SaaS</li>
<li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1">FinTech&nbsp;</li>
</ul>
&nbsp;
#LI-MP2
<div class="content-conclusion">The Payoneer Ways of Working&nbsp;
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp;
Do it. Own it. Being fearlessly accountable in everything we do.&nbsp;
Continuously improve Always striving for a higher standard than our last.&nbsp;
Build each other up&nbsp; Helping each other grow, as professionals and people.&nbsp;
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div>

Principal Product Manager, Core AI

<div class="content-intro">About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>&nbsp;
What You'll Do
<ul>
<li>Own the full product lifecycle for your area end-to-end - discovery, solution definition, delivery, outcomes, and post-launch learning.</li>
<li>Act as our customers’ partner on the inside - spend real time with customers and advocate for their needs in every prioritization decision.</li>
<li>Make decisions based on evidence you’ve constructed yourself to deliver real, measurable outcomes.</li>
<li>Design and ship AI-powered capabilities to move fast and at scale.</li>
<li>Partner closely with GTM, KYC, Compliance, and Risk teams – become fluent enough in their world to collaborate effectively, and drive initiatives responsibly.</li>
<li>Communicate decisions clearly and proactively. Stakeholders should always know what the team is doing and why - without needing to ask.</li>
<li>Leverage AI tools to raise the bar on how the team works - accelerate research, synthesis, and execution, while you do the thinking.</li>
</ul>
Who You Are
<ul>
<li>5+ years of product management experience with a track record of owning business outcomes aimed at growth, activation, or funnel-driven product areas.</li>
<li>Experienced in setting product strategy: You build the roadmap, make the case for it, and adjust as you learn.</li>
<li>Customer centric: You think in terms of business impact through solving real customers’ problems.</li>
<li>Hands-on experience building AI-powered product features - this is a MUST.</li>
<li>Using AI tools to move faster in your own workflow doesn't meet the bar.</li>
<li>Incredible communicator who brings structure to discussions full of competing priorities, knows how to tailor context for different audiences, and whom stakeholders trust to make the right call.</li>
<li>Energized by ambiguity and cross-functional complexity - you enjoy building alignment across teams and challenge assumptions – including your own.</li>
<li>Technically fluent. You understand how systems work well enough to have substantive conversations with engineers and make trade-offs.</li>
</ul>
&nbsp;<div class="content-conclusion">The Payoneer Ways of Working&nbsp;
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp;
Do it. Own it. Being fearlessly accountable in everything we do.&nbsp;
Continuously improve Always striving for a higher standard than our last.&nbsp;
Build each other up&nbsp; Helping each other grow, as professionals and people.&nbsp;
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div>

Senior Product Manager

<div class="content-intro">About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>The Role&nbsp;
Make every Payoneer capability accessible programmatically — through self-serve APIs and AI-native MCP interfaces — so customers and their AI agents can work with Payoneer wherever they&nbsp;operate, without opening the app.&nbsp;
This is a new, high-ownership area with no prior product owner — strategy, vision, and roadmap are yours to define. Payoneer already exposes hundreds of APIs, but only a fraction of customers can reach&nbsp;them&nbsp;and onboarding still takes weeks, capping&nbsp;adoption&nbsp;and the retention upside of integrated customers. As Senior Product Manager, Platform Integrations,&nbsp;you’ll&nbsp;own the strategy to close that gap, turn API access into a growth and retention lever, and take our MCP / AI-native layer from proof-of-concept to production.&nbsp;You’ll&nbsp;work across Product, R&amp;D, Risk, Security, Legal, and GTM, and report into the Platform Product leadership team.&nbsp;
What&nbsp;you’ll&nbsp;do&nbsp;
<ul>
<li>Take&nbsp;the MCP&nbsp;to&nbsp;production.&nbsp;Take Payoneer’s MCP work from proof-of-concept to production – exposing capabilities such as balance, transactions, payouts, and FX as tools that AI agents (e.g.&nbsp;ChatGPT, Claude) can call. Partner with Account Security and Core Foundations on auth, governance, and a secure read-first rollout.&nbsp;</li>
<li>Turn API access into a growth lever. Payoneer exposes hundreds of APIs, but only a fraction of customers can reach&nbsp;them&nbsp;and onboarding still takes weeks — capping adoption and the retention upside of integrated customers. Own the strategy to close that gap end-to-end, with self-serve onboarding, developer experience, and API governance as the execution threads.&nbsp;</li>
<li>Turn demand into a roadmap.&nbsp;Synthesize signals from CSM, Sales, and regional GTM teams (EMEA, LATAM, APAC) into a prioritized, evidence-backed roadmap, and prove the business case – including the retention impact of API-integrated customers.&nbsp;</li>
<li>Lead cross-functionally.&nbsp;Coordinate Risk (eligibility), Security (MCP/API risk model), Legal (data sharing and LLM integrations), Pricing, and Engineering to unblock launches and land outcomes, not just features.&nbsp;</li>
</ul>
Who you are&nbsp;
<ul>
<li>6+ years in product management, including&nbsp;significant experience&nbsp;owning API, platform, developer-facing, or&nbsp;integration&nbsp;products.&nbsp;</li>
<li>Strong technical fluency: comfortable discussing REST APIs, webhooks/events, authentication (OAuth), SDKs, and integration architecture directly with engineers.&nbsp;</li>
<li>Proven ability to take an ambiguous, unowned area and create clarity – strategy, roadmap, and shipped product – with a high degree of independence.&nbsp;</li>
<li>Track record&nbsp;of building self-serve or developer experiences, and of driving measurable adoption and time-to-value improvements.&nbsp;</li>
<li>Excellent cross-functional leadership: you align Risk, Security, Legal, GTM, and Engineering around shared outcomes and keep them moving.&nbsp;</li>
<li>Strong analytical and problem-solving skills; you frame decisions with data and are comfortable defining metrics where none exist.&nbsp;</li>
<li>Fluent English, written and verbal. Based in&nbsp;India&nbsp;with the ability to work in a hybrid model and collaborate across global time zones.&nbsp;</li>
</ul>
What could set you apart&nbsp;
<ul>
<li>Hands-on exposure to AI-native interfaces – Model Context Protocol (MCP), agent tooling, or LLM integrations – and a point of view on where agent-driven finance is heading.&nbsp;</li>
<li>Experience in fintech, payments, or another regulated environment, and fluency working within compliance, risk, and security constraints.&nbsp;</li>
<li>Familiarity with API aggregators and ERP/accounting ecosystems (e.g.&nbsp;Codat, Rutter, Xero, QuickBooks, NetSuite).&nbsp;</li>
<li>Experience productizing an existing internal API surface – governance, standardization, and developer adoption at scale.&nbsp;</li>
<li>A&nbsp;builder’s&nbsp;bias:&nbsp;you’ve&nbsp;turned a first customer or first use case into a repeatable, scalable product.&nbsp;</li>
</ul>
&nbsp;<div class="content-conclusion">The Payoneer Ways of Working&nbsp;
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp;
Do it. Own it. Being fearlessly accountable in everything we do.&nbsp;
Continuously improve Always striving for a higher standard than our last.&nbsp;
Build each other up&nbsp; Helping each other grow, as professionals and people.&nbsp;
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div>

Senior Product Manager -  Platform Integrations

Principal Product Manager

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.Role summary - We are seeking a Senior Product Manager to join our Commercial Products domain, taking ownership of one of Payoneer’s most critical products: Global Receiving Accounts. You will work closely with cross-functional teams to define and execute the product strategy, ensuring our offerings deliver maximum value and impact. This role combines strategic thinking, customer empathy, and data-driven decision-making, all in a highly collaborative, global environment. Location: IsraelEmployment type: Full-time What you’ll do Own the domain end-to-end: Define and drive the product strategy for Global Receiving Accounts. Set the vision, build the roadmap, and make prioritization calls that balance customer impact, business value, and technical feasibility.&nbsp; Lead a dedicated engineering team, set direction, remove blockers, and make sure the team is building the right things. Navigate complex stakeholder landscapes: Partner closely with product, engineering, UX, risk, compliance, business development, operations, and commercial teams across multiple locations. &nbsp;Align diverse stakeholders around a shared direction. Scale the product globally: Expand into new markets, currencies, and payment corridors. Navigate the complexity of cross-border payments, local banking rails, and regional regulatory requirements. Drive growth and monetization: Identify levers to improve activation, adoption, and revenue. Build hypotheses, run experiments, and use data to optimize the product’s commercial performance. Communicate with clarity: Present strategy and progress to senior leadership. Translate complex technical and regulatory topics into clear narratives that drive decisions across the organization. Who you are 5+ years of product management experience, with meaningful time spent in fintech, payments, or financial services. Deep understanding of cross-border payments, FX, banking rails, or global account infrastructure. &nbsp;Experience with receiving accounts, virtual IBANs, or multi-currency wallets is a plus. A track record of owning a product domain and driving measurable business outcomes (not just shipping features). Proven ability to manage complex stakeholder environments—aligning engineering, business, risk, compliance, and leadership teams around a shared plan, often across geographies and time zones. Strong analytical skills: You form hypotheses, dig into data, and let evidence guide your decisions. Ability to operate independently: You don’t wait for direction—you identify what matters and go after it. Excellent communication skills, with a talent for translating complex topics into clear, actionable narratives. The Payoneer Ways of Working&nbsp; Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp; Do it. Own it. Being fearlessly accountable in everything we do.&nbsp; Continuously improve Always striving for a higher standard than our last.&nbsp; Build each other up&nbsp;Helping each other grow, as professionals and people.&nbsp; If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Senior Product Manager, Wallet Product

<div class="content-intro">About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>As a Senior Business Development Manager B2B, you will join an extremely fast-growing global Fintech company and play a key role in enabling millions of SMBs and professional businesses across the LATAM region to get paid globally through Payoneer’s fast, flexible, secure, and low-cost solutions.
Your core responsibilities will include increasing business adoption and driving deeper market penetration. In this dynamic sales environment, you will be responsible for prospecting, qualifying, and recruiting clients onto the Payoneer platform.
The ideal candidate is a self-starter with a strong business development background, comfortable operating in a fast-paced, high-energy, and multi-tasked environment. You should be able to thrive amid ambiguity and take ownership of developing and executing a territory coverage plan.
What you’ll do: 
<ul>
<li>Impact market segment share by acquiring and onboarding new customers</li>
<li>Maintain a strong lead funnel of high-value customers, pitch Payoneer offerings to CXOs and crack deals with Payoneer as partner of choice to receive global payments</li>
<li>Ability to explore new business segments and define GTM for the same</li>
<li>Generate and achieve monthly region/segment forecasts and exceed targets in areas of number of clients and GMV from our direct business</li>
<li>Drive below the line activities to augment customer acquisitions</li>
<li>Create &amp; articulate compelling value propositions for Payoneer services in coordination with the marketing team</li>
<li>Regularly interact across functional areas with senior management or executives to ensure unit objectives are met</li>
<li>Develop long-term strategic relationships with key stakeholders</li>
</ul>
Who you are:
<ul>
<li>At least 6 years of experience in business development, service and/or solution sales, account management, especially in payments, ecommerce or managing large size merchant acquisitions</li>
<li>Track record of meeting and exceeding business established goals</li>
<li>Experience in leading complex negotiations with CXOs of SMB accounts</li>
<li>Ability to drive operational excellence through innovative initiatives</li>
<li>Ability to manage a team and work on individual targets at the same time</li>
<li>Fluent in Portuguese and English</li>
</ul>
Not a must but a great advantage: 
<ul>
<li>Experience in the Payments and Banking industry</li>
<li>Familiarity with the B2B and SMB Segment</li>
<li>Experience with direct sales for small businesses engaged in cross border trade</li>
<li>Experience with data analytics &amp; BI tools</li>
</ul>
#LI-AB4
#LI-Hybrid
&nbsp;<div class="content-conclusion">The Payoneer Ways of Working&nbsp;
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp;
Do it. Own it. Being fearlessly accountable in everything we do.&nbsp;
Continuously improve Always striving for a higher standard than our last.&nbsp;
Build each other up&nbsp; Helping each other grow, as professionals and people.&nbsp;
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div>

Senior Business Development Manager

<div class="content-intro">About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div><h3 class="p1">Role summary</h3>
We are seeking a seasoned Senior Backend Developer to lead the design, development, and&nbsp;deployment of scalable, high-quality backend systems. In this role, you will drive technical&nbsp;architecture, mentor teammates and collaborate closely with cross-functional partners to deliver&nbsp;robust solutions.
You’ll champion engineering best practices, proactively identify areas for improvement and lead&nbsp;efforts to ensure system reliability, performance and a seamless customer experience.
Location: Gurgaon-India Hybrid- Full-time 
What you’ll do
<ul>
<li>Design and implement robust, scalable, and maintainable backend solutions for complex scenarios, ensuring high-quality results that may be consumed by other teams.</li>
<li>Collaborate effectively within your team and with cross-functional partners, such as Product, Design/UX, DevOps, and other R&amp;D teams, representing your team as needed.</li>
<li>Maintain and improve the team's engineering practices, suggesting and implementing&nbsp;technology, patterns, or process enhancements.</li>
<li>You will play a key part in migrating legacy systems to modern, cloud-native&nbsp;architectures, driving technical excellence, and mentoring teammates.</li>
<li>Support system and data migrations, ensuring minimal disruption, backward compatibility, and performance optimization.</li>
<li>Proactively identify areas of improvement in team systems, processes, and scalability.</li>
<li>Lead by example in code quality, contributing significantly to code reviews and acting as a&nbsp;focal point for engineering excellence questions.</li>
<li>Help monitor production systems, investigate potential issues, and lead efforts to resolve&nbsp;critical production challenges while maintaining a customer-centric approach. </li>
</ul>
<h3 class="p1">Who you are</h3>
<ul>
<li class="p1">6+ years in backend software engineering roles, with demonstrated ability to navigate&nbsp;technical trade-offs and ambiguity effectively.</li>
<li class="p1">Proficiency in C#, Java, or similar object-oriented languages.</li>
<li class="p1">Proven experience with microservices architecture and distributed systems.</li>
<li class="p1">Hands-on knowledge of relational databases like SQL Server.</li>
<li class="p1">Experience with message queues or streaming platforms (e.g., RabbitMQ, SQS, Kafka).</li>
<li class="p1">Exposure to legacy system modernization or platform migration projects is highly valued.</li>
<li class="p1">Strong experience writing unit tests and ensuring high test coverage.</li>
<li class="p1">Strong knowledge of data structures and algorithms.</li>
<li class="p1">Experience with microservices architecture.</li>
<li class="p1">Experience in designing new functionality for existing complex components while&nbsp;maintaining scalability and performance.</li>
<li class="p1">Ability to collaborate effectively and communicate technical concepts to diverse&nbsp;stakeholders.</li>
<li class="p1">BA/BSc in Computer Science, Software Engineering, or equivalent experience.</li>
</ul>
<h3 class="p1">What could set you apart</h3>
<ul>
<li class="p1">Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud,&nbsp;especially in migration or modernization contexts.</li>
<li class="p1">Practical experience with Agile development methodologies.</li>
<li class="p1">Familiarity with non-relational databases such as MongoDB.</li>
<li class="p1">Exposure to AI/ML concepts, AI-enabled APIs, or building backend services that support&nbsp;intelligent features.</li>
<li class="p1">Experience mentoring engineers and supporting technical growth within the team.</li>
</ul><div class="content-conclusion">The Payoneer Ways of Working&nbsp;
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp;
Do it. Own it. Being fearlessly accountable in everything we do.&nbsp;
Continuously improve Always striving for a higher standard than our last.&nbsp;
Build each other up&nbsp; Helping each other grow, as professionals and people.&nbsp;
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div>

Senior Backend developer

<div class="content-intro">About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>The Customer Relations Associate is responsible for driving customer engagement, business adoption and long-term value creation for Payoneer’s customers.
This role combines customer success, account management, and sales execution, working closely with internal teams to deliver business growth while ensuring excellent customer experience.
Shanghai | Onsite | Full time
What you will do
<ul>
<li>Revenue Growth &amp; Account Development
<ul>
<li>Proactively manage and grow assigned accounts to achieve revenue targets</li>
<li>Identify upsell opportunities (e.g., HV product adoption, volume growth)</li>
</ul>
</li>
<li>Client Engagement &amp; Relationship Management
<ul>
<li>Maintain regular and structured engagement with covered MAs based on defined contact frequency</li>
<li>Build strong relationships to enhance client retention and satisfaction</li>
</ul>
</li>
<li>Campaign Execution &amp; Conversion
<ul>
<li>Drive participation in marketing and product campaigns</li>
<li>Follow up on leads and track conversion performance to meet campaign targets</li>
</ul>
</li>
<li>Customer Experience Management
<ul>
<li>Monitor customer sentiment and ensure high CSAT performance</li>
<li>Coordinate with internal teams to resolve operational issues</li>
</ul>
</li>
<li>Cross-functional Collaboration
<ul>
<li>Work closely with Marketing, and Operations teams to support client needs and initiatives</li>
<li>Provide feedback from clients to improve products and processes</li>
</ul>
</li>
</ul>
Who you are: 
<ul>
<li>Customer centric with problem solving mindset</li>
<li>Self-motivated to reach resolution, proactive and willing to take ownership</li>
<li>Great communication skills</li>
<li>Attention to details</li>
</ul>
Qualification requirement:
<ul>
<li>Bachelor’s degree or above and English CET-4</li>
<li>2+ years experience in sales, customer success, or account management</li>
<li>Strong understanding of sales planning, customer engagement, and pipeline management</li>
<li>Excellent communication, negotiation, and presentation skills</li>
<li>Strong analytical skills with sensitivity to market trends and customer needs</li>
<li>Good command of English and proficiency in Microsoft Office tools</li>
<li>Experience in cross-border e-commerce, fintech, or payments industry is a plus</li>
</ul>
&nbsp;
#SL-L3<div class="content-conclusion">The Payoneer Ways of Working&nbsp;
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp;
Do it. Own it. Being fearlessly accountable in everything we do.&nbsp;
Continuously improve Always striving for a higher standard than our last.&nbsp;
Build each other up&nbsp; Helping each other grow, as professionals and people.&nbsp;
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div>

Customer Relations Associate

<div class="content-intro">About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>
<h2>Role Summary</h2>
We are looking for a Senior Director, Customer Success for Latin America to own the retention and growth strategy for our LATAM customer base — from SMB at scale to larger, strategic accounts.
This is a hands-on regional leadership role within a global Customer Success organization. You will own regional outcomes, define and launch LATAM-specific retention and growth initiatives, and adapt the global Customer Success model to what works best for the market. You will be expected to bring fresh, data-informed ideas, turn them into measurable programs, and drive execution with speed and rigor.
You will also act as the voice of LATAM within the global organization, influencing global teams and senior stakeholders to secure the priorities, resources, and decisions the region needs to succeed.
This role is ideal for a results-driven, entrepreneurial CS leader who combines strategic thinking with hands-on execution — someone who can identify opportunities, build the strategy, remove blockers, and deliver measurable business outcomes.
<h2>What you'll do</h2>
<ul>
<li>
Own the LATAM retention and growth strategy — define the regional agenda and identify new opportunities to improve retention, adoption, and expansion across the customer base.
</li>
<li>
Design, launch, and iterate region-specific programs — develop lifecycle motions, retention plays, and growth initiatives tailored to LATAM segments; test, measure, and continuously improve based on results.
</li>
<li>
Adapt and elevate the global Customer Success model for LATAM — leverage global frameworks, playbooks, and KPIs where they work, while reshaping them where local market dynamics require a different approach.
</li>
<li>
Drive the full customer lifecycle — own onboarding, adoption, engagement, expansion, and renewals, balancing scalable SMB motions with a more sophisticated approach for larger and strategic accounts.
</li>
<li>
Execute with pace and quality — translate strategy into action, maintain high execution standards, and ensure regional priorities consistently move forward.
</li>
<li>
Unblock issues, escalations, and cross-functional initiatives — act as a regional problem-solver, rapidly removing obstacles and driving complex issues and projects to resolution.
</li>
<li>
Influence global teams on behalf of LATAM — partner with global Customer Success, Product, Risk, Operations, Sales, and Support teams to advocate for regional priorities and secure the resources and decisions needed to deliver results.
</li>
<li>
Own regional performance and KPIs — maintain accountability for retention, NRR/GRR, product adoption, churn, segmentation health, and other key Customer Success metrics.
</li>
<li>
Establish a disciplined operating cadence — lead dashboards, QBRs, success scorecards, forecasting, and executive reporting for the LATAM business.
</li>
<li>
Build, coach, and scale the regional CS organization — hire, develop, and retain high-performing talent while establishing a culture of ownership, accountability, speed, and customer obsession.
</li>
<li>
Strengthen regional cross-functional alignment — work closely with Sales, Product, Risk, Operations, and Support to improve customer outcomes and operational efficiency.
</li>
<li>
Be the voice of the LATAM customer — consolidate regional insights and translate them into clear, actionable recommendations for global teams.
</li>
<li>
Build executive customer relationships — engage directly with key and strategic accounts, particularly in high-value, complex, or escalated situations.
</li>
</ul>
<h2>Who you are</h2>
<h3>Professional background</h3>
<ul>
<li>
10–15+ years of experience in Customer Success, Account Management, Post-Sales, or a related customer-facing function, including senior leadership experience.
</li>
<li>
5+ years leading regional or country-level Customer Success teams, with direct accountability for execution, customer outcomes, and business results.
</li>
<li>
A proven track record of hands-on execution and delivering results in fast-paced, complex environments.
</li>
<li>
Demonstrated experience originating and launching retention and growth strategies, not simply executing existing programs.
</li>
<li>
Strong experience operating Customer Success models at scale, including segmentation, lifecycle design, playbooks, KPI frameworks, and operating cadences.
</li>
<li>
Proven ability to influence across a matrix organization, including senior and global stakeholders, without relying on direct authority.
</li>
<li>
Experience in fintech or payments is a significant advantage.
</li>
<li>
Experience managing SMB customers at scale is a strong advantage.
</li>
<li>
Experience evolving Customer Success toward more strategic and upmarket customer engagement is a strong advantage.
</li>
<li>
Deep knowledge of the LATAM market and professional fluency in Spanish and/or Portuguese, plus business-level English.
</li>
</ul><div class="content-conclusion">The Payoneer Ways of Working&nbsp;
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp;
Do it. Own it. Being fearlessly accountable in everything we do.&nbsp;
Continuously improve Always striving for a higher standard than our last.&nbsp;
Build each other up&nbsp; Helping each other grow, as professionals and people.&nbsp;
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div>

Senior Director, Customer Success – LATAM

<div class="content-intro">About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.</div>&nbsp;
<h2>Role Summary</h2>
We are looking for a Senior Director, Customer Success for Latin America to own the retention and growth strategy for our LATAM customer base — from SMB at scale to larger, strategic accounts.
This is a hands-on regional leadership role within a global Customer Success organization. You will own regional outcomes, define and launch LATAM-specific retention and growth initiatives, and adapt the global Customer Success model to what works best for the market. You will be expected to bring fresh, data-informed ideas, turn them into measurable programs, and drive execution with speed and rigor.
You will also act as the voice of LATAM within the global organization, influencing global teams and senior stakeholders to secure the priorities, resources, and decisions the region needs to succeed.
This role is ideal for a results-driven, entrepreneurial CS leader who combines strategic thinking with hands-on execution — someone who can identify opportunities, build the strategy, remove blockers, and deliver measurable business outcomes.
<h2>&nbsp;</h2>
<h2>What you'll do</h2>
<ul>
<li>
Own the LATAM retention and growth strategy — define the regional agenda and identify new opportunities to improve retention, adoption, and expansion across the customer base.
</li>
<li>
Design, launch, and iterate region-specific programs — develop lifecycle motions, retention plays, and growth initiatives tailored to LATAM segments; test, measure, and continuously improve based on results.
</li>
<li>
Adapt and elevate the global Customer Success model for LATAM — leverage global frameworks, playbooks, and KPIs where they work, while reshaping them where local market dynamics require a different approach.
</li>
<li>
Drive the full customer lifecycle — own onboarding, adoption, engagement, expansion, and renewals, balancing scalable SMB motions with a more sophisticated approach for larger and strategic accounts.
</li>
<li>
Execute with pace and quality — translate strategy into action, maintain high execution standards, and ensure regional priorities consistently move forward.
</li>
<li>
Unblock issues, escalations, and cross-functional initiatives — act as a regional problem-solver, rapidly removing obstacles and driving complex issues and projects to resolution.
</li>
<li>
Influence global teams on behalf of LATAM — partner with global Customer Success, Product, Risk, Operations, Sales, and Support teams to advocate for regional priorities and secure the resources and decisions needed to deliver results.
</li>
<li>
Own regional performance and KPIs — maintain accountability for retention, NRR/GRR, product adoption, churn, segmentation health, and other key Customer Success metrics.
</li>
<li>
Establish a disciplined operating cadence — lead dashboards, QBRs, success scorecards, forecasting, and executive reporting for the LATAM business.
</li>
<li>
Build, coach, and scale the regional CS organization — hire, develop, and retain high-performing talent while establishing a culture of ownership, accountability, speed, and customer obsession.
</li>
<li>
Strengthen regional cross-functional alignment — work closely with Sales, Product, Risk, Operations, and Support to improve customer outcomes and operational efficiency.
</li>
<li>
Be the voice of the LATAM customer — consolidate regional insights and translate them into clear, actionable recommendations for global teams.
</li>
<li>
Build executive customer relationships — engage directly with key and strategic accounts, particularly in high-value, complex, or escalated situations.
</li>
</ul>
<h2>&nbsp;</h2>
<h2>Who you are</h2>
<ul>
<li>
10–15+ years of experience in Customer Success, Account Management, Post-Sales, or a related customer-facing function, including senior leadership experience.
</li>
<li>
5+ years leading regional or country-level Customer Success teams, with direct accountability for execution, customer outcomes, and business results.
</li>
<li>
A proven track record of hands-on execution and delivering results in fast-paced, complex environments.
</li>
<li>
Demonstrated experience originating and launching retention and growth strategies, not simply executing existing programs.
</li>
<li>
Strong experience operating Customer Success models at scale, including segmentation, lifecycle design, playbooks, KPI frameworks, and operating cadences.
</li>
<li>
Proven ability to influence across a matrix organization, including senior and global stakeholders, without relying on direct authority.
</li>
<li>
Experience in fintech or payments is a significant advantage.
</li>
<li>
Experience managing SMB customers at scale is a strong advantage.
</li>
<li>
Experience evolving Customer Success toward more strategic and upmarket customer engagement is a strong advantage.
</li>
<li>
Deep knowledge of the LATAM market and professional fluency in Spanish and/or Portuguese, plus business-level English.
</li>
</ul><div class="content-conclusion">The Payoneer Ways of Working&nbsp;
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.&nbsp;
Do it. Own it. Being fearlessly accountable in everything we do.&nbsp;
Continuously improve Always striving for a higher standard than our last.&nbsp;
Build each other up&nbsp; Helping each other grow, as professionals and people.&nbsp;
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</div>

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