Serve Robotics is a leading company in the field of autonomous sidewalk delivery robots. Their innovative technology and efficient services are revolutionizing last-mile delivery solutions in urban environments.

serve-robotics

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Responsibilities<ul style="min-height:1.5em"><li>Design, develop, test, and maintain robotics middleware and application frameworks using modern C++ on embedded Linux.</li><li>Own significant platform components from technical design and implementation through validation, deployment, and operation across Serve’s robot fleet.</li><li>Partner with software teams using the robot platform to identify reliability, performance, and developer experience problems and deliver reusable solutions.</li><li>Collaborate with Autonomy and Systems Engineering on risk assessments, failure analysis, fault-handling strategies, and software architecture.</li><li>Translate system-level safety and reliability requirements into software behavior, interfaces, and verification strategies.</li><li>Develop instrumentation, benchmarks, logging, tracing, and fleet-level metrics to measure and improve software performance, reliability, and system health.</li><li>Diagnose and resolve complex system-level issues involving concurrency, scheduling, interprocess communication, networking, and constrained compute resources.</li><li>Evaluate technical tradeoffs and contribute to architectural decisions that improve the scalability, maintainability, and reliability of the robotics platform.</li><li>Lead technical design and code reviews and contribute to engineering standards, development practices, and technical documentation.</li><li>Provide technical guidance and mentorship to other engineers through design discussions, problem solving, and knowledge sharing.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Robotics, Computer Engineering, Electrical Engineering, or a related technical discipline, or equivalent practical experience.</li><li>5+ years of professional software engineering experience, including significant experience developing production software in modern C++ (C++17 and newer).</li><li>Experience developing and debugging systems software in embedded Linux environments.</li><li>Strong understanding of multithreaded programming, concurrency, synchronization, interprocess communication, and systems-level software development.</li><li>Experience designing software for latency-sensitive, safety-related, real-time, or high-reliability systems.</li><li>Experience profiling and optimizing embedded software for performance, reliability, and resource utilization.</li><li>Experience independently owning complex software components through design, implementation, testing, and deployment.</li><li>Strong troubleshooting and problem-solving skills with demonstrated ability to diagnose complex issues across software and hardware boundaries.</li><li>Strong written and verbal communication skills and the ability to collaborate effectively across software, systems, and hardware engineering teams.</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Experience developing middleware for robotics, autonomous vehicles, or similar complex systems.</li><li>Experience developing and deploying production software on NVIDIA Jetson or similar embedded computing platforms.</li><li>Knowledge of Linux internals, scheduling, resource management, device interfaces, and interprocess communication mechanisms.</li><li>Experience with fault-tolerant architecture, failure-mode analysis, functional safety, or safety-related software development.</li><li>Experience with distributed systems, networking, RPC frameworks, or serialization technologies such as Protocol Buffers, FlatBuffers, or Cap’n Proto.</li><li>Experience developing telemetry, observability, health monitoring, or diagnostic capabilities for robotics or distributed device fleets.</li><li>Experience integrating software with sensors, embedded hardware, or other robotic system components.</li></ul>Additional Information:This role works across multiple engineering disciplines and balances hands-on software development with systems-level problem solving, technical design, and cross-functional collaboration. The position may occasionally require access to robotics hardware or onsite participation in integration, testing, troubleshooting, or validation activities.

Sr. Embedded Software Engineer,  Robotics Platform

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWAs an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.This is a part time role is onsite in the Midtown, ATL hub.JOB DUTIES<ul style="min-height:1.5em"><li>Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.</li><li>Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.</li><li>Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.</li><li>Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.</li><li>Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.</li><li>Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.</li><li>Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Valid drivers license</li></ul><ul style="min-height:1.5em"><li>Comfortable driving mid-size utility vehicles as needed</li></ul><ul style="min-height:1.5em"><li>Capable of lifting and maneuvering items weighing up to 50 pounds</li><li>Demonstrated ability to engage with customers in a professional setting</li><li>Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience with Jira</li></ul><ul style="min-height:1.5em"><li>1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience</li><li>Experience using work communication tools (ie. Slack)</li><li>Strong organizational, collaboration, and problem-solving skills.</li></ul>Additional Information<ul style="min-height:1.5em"><li>Physical demands include walking/biking several miles per day and handling equipment.</li><li>Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.</li><li>Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.</li><li>This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.</li></ul>

Operations Associate (Midtown, Atlanta)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEW The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>JOB DUTIES<ul style="min-height:1.5em"><li>Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs</li><li>Execute structured diagnostic procedures using approved hardware and software tools</li><li>Conduct inspections and validation testing to confirm repair effectiveness</li><li>Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)</li><li>Escalate complex or recurring failures to higher-level technicians</li></ul><ul style="min-height:1.5em"><li>Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence</li><li>Ensure repair documentation supports engineering review and traceability</li><li>Maintain parts usage accuracy and support inventory tracking</li></ul><ul style="min-height:1.5em"><li>Maintain organized workstations, tools, and component storage areas</li><li>Follow all safety procedures and proper tool-handling standards</li><li>Meet defined quality and throughput expectations for assigned work</li></ul><ul style="min-height:1.5em"><li>Identify repeat repair patterns and flag potential systemic concerns</li><li>Provide feedback on process clarity and repair documentation standards</li><li>Participate in required technical and safety training</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>1–3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries</li><li>Demonstrated ability to perform mechanical and basic electrical troubleshooting</li><li>Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)</li><li>Experience working in shop, lab, or field-service environments</li><li>Strong attention to detail and documentation accuracy</li><li>Ability to follow structured troubleshooting processes</li><li>Flexibility to work weekends as part of a 5-day schedule</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Trade school certification or technical training program completion</li><li>Experience with issue-tracking systems such as Jira</li><li>Exposure to robotics, automation, or integrated mechanical-electrical systems</li></ul>Skills Scope &amp; Decision Authority<ul style="min-height:1.5em"><li>Operates independently on basic and moderate repairs Follows established troubleshooting frameworks</li><li>Escalates complex diagnostics or systemic issues</li><li>No leadership or workflow coordination authority</li></ul>Additional Information<ul style="min-height:1.5em"><li>This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 18.1 kg, standing for extended periods, and working in both lab and field environments.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>

Service Technician I

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWAs an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.JOB DUTIES<ul style="min-height:1.5em"><li>Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.</li><li>Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.</li><li>Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.</li><li>Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.</li><li>Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.</li><li>Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.</li><li>Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Valid drivers license</li></ul><ul style="min-height:1.5em"><li>Comfortable driving mid-size utility vehicles as needed</li></ul><ul style="min-height:1.5em"><li>Capable of lifting and maneuvering items weighing up to 50 pounds</li><li>Demonstrated ability to engage with customers in a professional setting</li><li>Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience with Jira</li></ul><ul style="min-height:1.5em"><li>1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience</li><li>Experience using work communication tools (ie. Slack)</li><li>Strong organizational, collaboration, and problem-solving skills.</li></ul>Additional Information<ul style="min-height:1.5em"><li>Physical demands include walking/biking several miles per day and handling equipment.</li><li>Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.</li><li>Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.</li><li>This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.</li></ul>

Operations Associate - Part Time (Dallas)

Operations Associate - Part Time (Los Angeles)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWAs an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.JOB DUTIES<ul style="min-height:1.5em"><li>Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.</li><li>Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.</li><li>Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.</li><li>Open or close depots in accordance with scheduled shift.</li><li>Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.</li><li>Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.</li><li>Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.</li><li>Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.</li><li>Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.</li></ul> EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)</li><li>Strong organizational, collaboration, and problem-solving skills.</li><li>Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.</li><li>Demonstrated ability to work independently with minimal supervision.</li><li>Comfort with spreadsheets (Excel or Google Sheets)</li><li>Willingness to work flexible hours, including evenings and weekends, as operations require.</li><li>Comfortable driving mid-size utility vehicles as needed.</li><li>Valid U.S. driver’s license.</li></ul><ul style="min-height:1.5em"><li>Ability to work nights, weekends, and holidays</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Previous experience in a high-growth, fast-paced startup environment</li><li>Experience with schedule creation, resource planning, or forecasting</li><li>Direct customer-facing experience (field or service-based)</li><li>Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)</li><li>Strong passion for efficiency, innovation, and robotics</li></ul>Additional Information<ul style="min-height:1.5em"><li>This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.</li><li>Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.</li><li>Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.</li><li>This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.</li></ul>

Operations Coordinator

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWThe Senior Corporate Strategist is the analytical engine behind Serve's enterprise partnerships and many of our core internal strategic decisions. The role produces the research, models, and materials that make a decision or partnership case credible to a counterparty's deal team, and independently owns discrete workstreams on questions such as market entry and city sequencing, build-versus-buy-versus-partner, competitive positioning, etc. The role independently frames open-ended questions, builds rigorous analyses, and turns findings into the meeting briefs, decks/models and recommendations that help leadership make decisions and win consequential deals.The position creates value by turning messy inputs - public filings, earnings calls, industry reports, expert conversations, Serve's operating data, partner information, and internal technical context - into a defensible point of view and a compelling story (i.e. this role needs to be able to synthesize data, identify opportunities, and develop pithy and compelling pitch).This position supports enterprise and new-vertical opportunities, robotics, data and teleoperation offerings, autonomy adjacencies, and other net-new bets, plus cross-functional strategic inquiries from the broader company.JOB DUTIES<ul style="min-height:1.5em"><li>Run deep-dive research on target enterprises and markets, covering business model, cost structure, competitive pressures, existing partnerships, technology roadmap, procurement dynamics, and stated strategy.</li><li>Build market sizing, pricing, cost-to-serve, unit economics, and scenario models from scratch.</li><li>Build exceptional strategy decks end to end: frame the argument, develop the storyline, select the evidence, and create the charts and slides that make a complex opportunity persuasive to a senior audience. Be equally comfortable producing a three-page partner proposal, a board-level decision slide, or a detailed analytical appendix.</li><li>Own discrete workstreams on internal strategic questions, including market entry and city sequencing, build-versus-buy-versus-partner analysis, competitive positioning, and capital allocation tradeoffs.</li><li>Synthesize messy inputs such as public filings, earnings calls, industry reports, expert calls, and Serve's own operating data into a clear point of view with a recommendation attached.</li><li>Build materials for board, investor, and executive audiences that a senior reader can follow without narration.</li><li>Track the autonomous delivery, last-mile logistics, robotics, and adjacent mobility landscape, and flag what matters rather than forwarding everything.</li><li>Evaluate the scale, feasibility, and resource requirements of new bets, including potential revenue or strategic value, partner funding, engineering and operating burden, time to proof, and the milestones that justify further investment, scaling, handoff, or stopping work.</li><li>Manage a small portfolio of fast-moving workstreams with the Chief Strategy Officer setting priorities; coordinate requests from the Director and other commercial or functional leaders, flag tradeoffs early, and keep critical follow-ups from disappearing between meetings. Deliver useful first answers quickly, then deepen the work where additional precision changes the decision.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>3 to 8 years of experience with a meaningful stretch in management consulting, corporate strategy, or similar.</li><li>Strong research instincts, with demonstrated ability to move from no knowledge of a company to a defensible thesis within roughly a week.</li><li>Modeling ability in Excel that goes beyond maintaining or formatting someone else's model, including building from scratch and defending every assumption.</li><li>Slide craft sufficient to build a deck that a C-suite audience can follow without narration.</li><li>Clear writing, with the ability to construct and defend an argument in prose.</li><li>Judgment to manage competing priorities across two senior stakeholders and to escalate early when they collide.</li><li>Comfort with ambiguity and with having a conclusion challenged, then reworking it.</li><li>Independent thinker.</li><li>Comfort with big open ended questions is a must-have: “We’ve got 10 product features to prioritize, which one do we do first and why?” or “A company in Europe wants us to do X, should we?” are the kind of questions whomever is in this role should feel comfortable and excited about tackling.</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>MBA or equivalent analytical training</li><li>Startup, Logistics, last-mile delivery, marketplace, mobility, or robotics exposure.</li><li>Experience supporting senior executives on high-stakes partner meetings and commercial negotiations at a high-growth company.</li><li>Previous consulting, banking, or other similar analytically rigorous strategy function, a plus</li></ul>Additional Information<ul style="min-height:1.5em"><li>The position offers a direct line from analysis to signed commercial agreements alongside standing exposure to the Chief Strategy Officer on questions that shape the company, on a small team with no staffing process.</li><li>Work is largely self-managed, with shifting priorities and periods of intensity around live pitches, negotiations, board or executive decisions, and new opportunities.</li><li>Within the first 12 months, success means leadership consistently enters priority meetings with a clear, evidence-backed position; models materially improve pricing, funding, and deal choices; proposals carry a compelling, defensible story; follow-ups and decisions stay organized; and independent recommendations influence which opportunities Serve pursues, funds, scales, hands off, or stops.</li><li>The position is remote, open across the US and Canada, with light travel of roughly 10% for company gatherings and occasional conferences.</li></ul>

Senior Corporate Strategist

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWThe Director, Strategic Partnerships and New Ventures originates, structures, and closes major partnerships and new ventures that open new verticals, business models, and routes to market for Serve and our various subsidiaries. Reporting directly to the Chief Strategy Officer, the role is a zero-to-one commercial builder: your job is to turn a blank sheet of paper into a credible proposition, drive complex opportunities from thesis through signed agreement, and create a practical path from pilot to scaled business.The position creates value by translating Serve's robotics, fleet, operating infrastructure, data, autonomy capabilities, and technology into new revenue, partner-funded development, and strategic growth. The role works across Finance, Legal, Engineering, Product, Operations, and Commercial to turn novel concepts into executable agreements, and serves as a senior proxy for the Chief Strategy Officer in major partner discussions and negotiations within agreed authority.JOB DUTIES<ul style="min-height:1.5em"><li>Identify, prioritize and close whitespace opportunities across enterprise partnerships, robotics, data and other offerings.</li><li>Build the strategic case for each opportunity, turning an undefined need into a proposition a counterparty can fund and an internal team can execute.</li><li>Design and own end to end deal structures from first principles. Align incentives, allocate risk, and secure credible funding, resource, and scaling commitments from counterparties.</li><li>Own the pitch: craft the narrative, shape the deck with the strategy lead, carry the room, and translate hard or unfamiliar technology into a compelling business outcome for VP- and C-level decision-makers.</li><li>Negotiate and close commercial terms through term sheet and signed agreement.</li><li>Partner with Finance, Legal, Engineering, Product, Operations, and Commercial. Validate economics, technical maturity, delivery requirements, dependencies, and resource commitments before promising outcomes; bring the Chief Strategy Officer and C-suite a recommendation, decision request, and executable path rather than an unresolved question.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>8+ years of relevant management consulting, business development, strategic partnerships, corporate development, new-venture, or comparable experience, including personally selling hard or novel technology and originating, negotiating, and closing complex enterprise agreements.</li><li>Demonstrated ability to create an opportunity from a blank sheet and drive material signed deal outcomes. Structuring range, including having modeled and negotiated multiple deal shapes.</li><li>Exceptional narrative, executive presence, and presentation skills</li><li>Enough financial fluency to build, own, and defend a model without analyst support.</li><li>Comfort working in ambiguity at a company still writing its category definition.</li><li>Ability to work well as a remote team member, with willingness to travel for partner meetings, conferences, and time on-site.</li><li>Creativity, comfort with ambiguity, presentation skills and analytical prowess are the building blocks of success.</li><li>Experience securing first-of-their-kind deals in novel or new markets</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Start-up, logistics, last-mile delivery, marketplace, mobility, or robotics experience.</li><li>Experience structuring or negotiating joint ventures, co-investments, white label arrangements, or data licensing agreements.</li><li>Experience building a new business or partnerships motion at an early- or growth-stage company, including moving from an initial experiment to a funded commercial offering.</li></ul>Additional Information<ul style="min-height:1.5em"><li>Reports directly to the Chief Strategy Officer.</li><li>Within the first 12 months, success means a focused portfolio of credible material opportunities and signed commercial agreements with clear economics, funding, execution ownership, and a credible path to scale.</li><li>The position is remote, open across the US and Canada, and requires regular travel for partner meetings, conferences, and on-site work.</li><li>No sharp elbows. We do good work and we enjoy doing it together.</li></ul>

Director, Strategic Partnerships and New Ventures

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWLead a high-performing Product and Design team to build what the future looks like with robots by our side, starting with sidewalk logistics. This role is accountable for raising the bar, identifying high-impact opportunities and big bets, and clearly articulating the rationale behind where we’re going and why.This role partners closely with Engineering, Operations, Data, Business Development , Program Management, Safety, Policy, and other leaders to align priorities, navigate tradeoffs, and turn company strategy into clear, coordinated execution. JOB DUTIES<h3>Lead a High Performing Team</h3><ul style="min-height:1.5em"><li>Develop and uplevel a strong product management and design team and foster a culture for intellectual curiosity, measurable experimentation, and cross-functional collaboration.</li><li>Set a high bar for product and design quality and craft and evolve how business opportunities, requirements, and validation are built, communicated, and maintained.</li><li>Serve as a key member of the leadership team and contribute beyond the Product organization to company-wide strategy and execution.</li><li>Establish clear roles, expectations, decision rights, and accountability across the organization.</li></ul><h3>Product Vision and Narrative</h3><ul style="min-height:1.5em"><li>Deliver delight to customers and the public while expanding the sidewalk delivery business.</li><li>Translate corporate strategy and customer needs into clear product priorities and investment decisions for both product and design.</li><li>Develop a strong understanding of customers, users, competitors, and market dynamics to inform product direction and design principles..</li><li>Champion data-driven product decision making, using quantitative and qualitative insights to prioritize opportunities, evaluate tradeoffs, and guide product strategy and investment.</li></ul><ul style="min-height:1.5em"><li>Balance near-term customer and operational needs with investments in scalable, long-term product capabilities.</li><li>Ensure product development is grounded in real-world customer and user needs rather than technology development alone.</li><li>Develop and maintain a clear product roadmap that translates company strategy and customer needs into prioritized product initiatives, milestones, and outcomes.</li></ul><h3>Design &amp; User Experience</h3><ul style="min-height:1.5em"><li>Lead the Design function and establish a cohesive design vision across the company's products and experiences.</li><li>Champion user-centered design and ensure customer and end-user insights are incorporated throughout the development process.</li><li>Build scalable design practices, systems, and standards that create intuitive and consistent experiences.</li><li>Partner with Product, Engineering, Operations, and Commercial teams to simplify complex technical capabilities into effective user experiences.</li><li>Ensure design is treated as a strategic product capability and incorporated early in product development.</li><li>Deliver on public safety-focused design from Industrial Design to Operational Tools</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>12+ years of progressive experience in product management, product strategy, design, or related technology leadership roles.</li><li>5+ years of experience leading and developing product teams, including experience managing senior product leaders and/or multidisciplinary organizations.</li><li>Demonstrated experience owning product strategy and roadmaps for complex technology products from concept through commercialization and scale.</li><li>Proven track record of translating company strategy, customer needs, and technical capabilities into clear product priorities and measurable business outcomes.</li><li>Master communicator with experience partnering with executive leadership and communicating product, design and technical strategy to senior internal and external stakeholders.</li><li>Strong people leadership capabilities with demonstrated success recruiting, developing, and retaining high-performing teams.</li></ul> Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience developing products involving robotics, autonomous systems, artificial intelligence, mobility, logistics, or other complex hardware and software systems.</li><li>Experience with products that operate in the physical world where safety, reliability, hardware constraints, operational performance, and user experience must be considered together.</li><li>Experience leading or directly overseeing both Product Management and Product Design organizations.</li><li>Experience developing B2B or B2B2C products involving enterprise customers, strategic partners, operators, and end consumers.</li><li>Experience building products that integrate hardware, software, data, operational tooling, and customer-facing experiences.</li><li>Experience developing products or platforms that support fleet operations, marketplaces, logistics, last-mile delivery, or other high-volume operational environments.</li><li>Experience scaling product organizations through periods of rapid company growth and changing business priorities.</li><li>Experience commercializing emerging technology and translating technically sophisticated capabilities into clear customer value.</li><li>Bachelor's degree in engineering, computer science, design, business, or a related field. Advanced degree or equivalent experience is a plus.</li></ul>

VP Product & Design

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.As VP of IT Infrastructure &amp; Operations, you will lead our IT strategy and operations across delivery depots, engineering labs, and corporate offices and subsidiaries. You’ll lead the team and own IT infrastructure, standards, security implementation, and support services that power our daily operations and robotics development. This role balances strategy and execution - scaling systems for rapid growth while ensuring reliability, compliance, and a great user experience.Responsibilities <ul style="min-height:1.5em"><li>Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&amp;D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization.</li><li>Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation.</li><li>Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.</li><li>M&amp;A - lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business.</li></ul><ul style="min-height:1.5em"><li>Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.</li><li>Implement collaboration, productivity, and ERP systems that support cross-functional teams.</li><li>Support IoT and edge-device deployments critical to robotics delivery operations.</li></ul><ul style="min-height:1.5em"><li>Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response.</li><li>Own the implementation, operation, and continuous improvement of IT security controls within the enterprise technology environment.</li><li>Ensure compliance with SOX, SOC 2, GDPR, and related requirements.</li></ul><ul style="min-height:1.5em"><li>Build, mentor, and scale a high-performing IT team.</li></ul><ul style="min-height:1.5em"><li>Establish and deliver on SLAs for IT support across offices, labs, and depots.</li><li>Consolidate and lead the management of SaaS applications, vendors and budgets.</li><li>Create automated, frictionless experiences in Identity Access Management, IT Help Desk and Employee Lifecycle Automation.</li><li>Drive continuous improvement in helpdesk and IT services to maximize productivity.</li></ul>Qualifications <ul style="min-height:1.5em"><li>15+ years in IT infrastructure and operations, with 8+ years in leadership.</li><li>Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.</li><li>Experience managing live operations across multiple time zones and supporting rapid operational expansion.</li><li>Deep expertise in networking, cloud platforms, identity management, and enterprise systems.</li><li>Track record of hiring and scaling IT teams and infrastructure.</li><li>Excellent communication, leadership and vendor management skills.</li><li>Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners.</li></ul>*Please Note: The listed base salary range applies to candidates based in the US.Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:<ul style="min-height:1.5em"><li>Canada - ALL: $230 - 310K CAD (Base)</li></ul>

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