Serve Robotics is a leading company in the field of autonomous sidewalk delivery robots. Their innovative technology and efficient services are revolutionizing last-mile delivery solutions in urban environments.

serve-robotics

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.Responsibilities<ul style="min-height:1.5em"><li>Design, develop, test, and maintain robotics middleware and application frameworks using modern C++ on embedded Linux.</li><li>Own significant platform components from technical design and implementation through validation, deployment, and operation across Serve’s robot fleet.</li><li>Partner with software teams using the robot platform to identify reliability, performance, and developer experience problems and deliver reusable solutions.</li><li>Collaborate with Autonomy and Systems Engineering on risk assessments, failure analysis, fault-handling strategies, and software architecture.</li><li>Translate system-level safety and reliability requirements into software behavior, interfaces, and verification strategies.</li><li>Develop instrumentation, benchmarks, logging, tracing, and fleet-level metrics to measure and improve software performance, reliability, and system health.</li><li>Diagnose and resolve complex system-level issues involving concurrency, scheduling, interprocess communication, networking, and constrained compute resources.</li><li>Evaluate technical tradeoffs and contribute to architectural decisions that improve the scalability, maintainability, and reliability of the robotics platform.</li><li>Lead technical design and code reviews and contribute to engineering standards, development practices, and technical documentation.</li><li>Provide technical guidance and mentorship to other engineers through design discussions, problem solving, and knowledge sharing.</li></ul>Qualifications<ul style="min-height:1.5em"><li>Bachelor’s degree in Computer Science, Robotics, Computer Engineering, Electrical Engineering, or a related technical discipline, or equivalent practical experience.</li><li>5+ years of professional software engineering experience, including significant experience developing production software in modern C++ (C++17 and newer).</li><li>Experience developing and debugging systems software in embedded Linux environments.</li><li>Strong understanding of multithreaded programming, concurrency, synchronization, interprocess communication, and systems-level software development.</li><li>Experience designing software for latency-sensitive, safety-related, real-time, or high-reliability systems.</li><li>Experience profiling and optimizing embedded software for performance, reliability, and resource utilization.</li><li>Experience independently owning complex software components through design, implementation, testing, and deployment.</li><li>Strong troubleshooting and problem-solving skills with demonstrated ability to diagnose complex issues across software and hardware boundaries.</li><li>Strong written and verbal communication skills and the ability to collaborate effectively across software, systems, and hardware engineering teams.</li></ul>What Makes You Stand Out<ul style="min-height:1.5em"><li>Experience developing middleware for robotics, autonomous vehicles, or similar complex systems.</li><li>Experience developing and deploying production software on NVIDIA Jetson or similar embedded computing platforms.</li><li>Knowledge of Linux internals, scheduling, resource management, device interfaces, and interprocess communication mechanisms.</li><li>Experience with fault-tolerant architecture, failure-mode analysis, functional safety, or safety-related software development.</li><li>Experience with distributed systems, networking, RPC frameworks, or serialization technologies such as Protocol Buffers, FlatBuffers, or Cap’n Proto.</li><li>Experience developing telemetry, observability, health monitoring, or diagnostic capabilities for robotics or distributed device fleets.</li><li>Experience integrating software with sensors, embedded hardware, or other robotic system components.</li></ul>Additional Information:This role works across multiple engineering disciplines and balances hands-on software development with systems-level problem solving, technical design, and cross-functional collaboration. The position may occasionally require access to robotics hardware or onsite participation in integration, testing, troubleshooting, or validation activities.

Sr. Embedded Software Engineer,  Robotics Platform

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWThe Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.JOB DUTIES<h3>Advanced Diagnostics &amp; Repair</h3><ul style="min-height:1.5em"><li>Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks</li><li>Develop and execute repair strategies for moderate-to-high complexity issues</li><li>Perform component- and sub-assembly-level testing to validate repair effectiveness</li><li>Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)</li><li>Escalate only systemic or novel failures requiring engineering intervention</li></ul><h3>Quality &amp; Performance Ownership</h3><ul style="min-height:1.5em"><li>Maintain strong first-pass fix performance</li><li>Meet or exceed defined productivity and throughput standards</li><li>Ensure all completed work meets quality validation requirements</li><li>Identify patterns in recurring repairs and flag potential systemic reliability concerns</li></ul><h3>Documentation &amp; Data Integrity</h3><ul style="min-height:1.5em"><li>Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence</li><li>Ensure documentation supports trend analysis and engineering review</li><li>Maintain high standards of traceability and work-order accuracy</li></ul><h3>Operational Excellence</h3><ul style="min-height:1.5em"><li>Maintain tool calibration, lab organization, and component control</li><li>Support inventory accuracy and parts usage tracking</li><li>Contribute to workflow efficiency and repair process refinement</li></ul><h3>Team Contribution</h3><ul style="min-height:1.5em"><li>Provide onboarding support and technical guidance to Technician I employees</li><li>Share troubleshooting insights and best practices</li><li>Model safety standards and procedural discipline</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries</li><li>Demonstrated ability to independently troubleshoot complex integrated systems</li><li>Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)</li><li>Experience performing component-level testing and validation</li><li>Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)</li><li>Ability to prioritize workload and manage multiple repair streams independently</li><li>Flexibility to work weekends as part of a 5-day schedule</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience in robotics or automation environments</li><li>Familiarity with structured root-cause analysis methodologies</li><li>Experience collaborating cross-functionally with engineering or QA teams</li></ul>Skills Scope &amp; Decision Authority<ul style="min-height:1.5em"><li>Operates independently on the majority of repair work</li><li>Exercises judgment in troubleshooting approach</li><li>Makes repair decisions within established operational guidelines</li><li>Provides informal technical guidance to junior technicians</li><li>No formal HR authority</li></ul>Additional Information <ul style="min-height:1.5em"><li>This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.</li></ul>

Service Technician II

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWThe Manager, Strategic Finance is the finance leader responsible for shaping where Diligent Robotics invests and how it grows. Working directly with the Diligent CEO and COO as principal business partners, the role leads the analysis behind the company’s biggest decisions: strategic prioritization, target and market sizing, sum-of-the-parts valuation, capital budgeting (NPV, IRR, payback), and the investment cases for new markets, partnerships, and M&amp;A. Success requires a deep command of the operational drivers of the Diligent Robotics business (fleet deployment, utilization, unit economics, hospital customer dynamics, and cost structure) and an equally deep understanding of the Serve Robotics business, so that every recommendation is grounded in how the combined business actually runs. The role also owns the planning and forecasting foundation that makes that analysis credible, including the budget, long-range plan, and the Pigment planning environment. The role may begin as an individual contributor with line of sight to building and leading a team within the first 12 months.We have a strong preference for someone based in Austin, TX :)JOB DUTIESStrategic Finance and Capital Allocation● Lead strategic prioritization for the business: frame trade-offs across initiatives, quantify resource requirements and expected returns, and recommend to the CEO and COO where the company should invest, scale back, or stop● Own capital budgeting and investment analysis, building NPV, IRR, payback, and scenario and sensitivity models for capital deployment, major programs, pricing changes, and new market entry, and setting the hurdle-rate and return frameworks used to evaluate them● Size targets and market opportunities (TAM/SAM, unit economics, adoption and penetration curves) to underpin company goals, board-level targets, and the long-range plan● Build and maintain sum-of-the-parts analyses that value and compare business lines, products, and markets, and use them to drive portfolio, pricing, and resource-allocation decisions● Lead financial modeling for M&amp;A, strategic partnerships, and commercial agreements, including valuation, synergies, integration scenarios, deal structuring inputs, and post-deal performance tracking against the original investment case● Own the long-range strategic plan: translate company strategy into a multi-year financial model with explicit growth, margin, and capital assumptions, and refresh it as the strategy evolves● Define and maintain the KPI and unit-economics framework the CEO and COO use to run the business, ensuring the metrics tie to the financial model and to value creation● Prepare and deliver executive-ready presentations, valuation outputs, and financial narratives for leadership meetings, board reviews, and investor discussions, ensuring alignment between strategy, financials, and messaging● Run ad hoc strategic analyses on pricing strategy, go-to-market investments, competitive positioning, and corporate development opportunitiesExecutive Business Partnership (Diligent and Serve)● Serve as the primary Strategic Finance and FP&amp;A partner to the Diligent Robotics CEO and COO, acting as their trusted advisor on operating performance, resource allocation, and investment decisions● Develop a deep, first-hand understanding of the operational drivers of the Diligent Robotics business by spending time with operations, deployment, and customer teams, and translate that understanding into forecast assumptions, KPIs, and decision frameworks● Build an equally deep understanding of the Serve Robotics business, including its operating model, drivers, and strategic priorities, so that Diligent investment cases are evaluated in the context of the combined business● Operate with strong executive presence, communicating complex financial concepts clearly to non-finance stakeholders and influencing decisions through data-driven insight● Build toward team leadership: as the function scales, hire, develop, and manage finance staff, set priorities and quality standards for the team’s work, and establish processes that scale beyond a single contributorPlanning and Forecasting Foundation● Own the company-wide operating budget, rolling forecast, and long-range plan, reconciling top-down targets with bottom-up functional inputs so forecasts are internally consistent, realistic, and decision-useful● Run the monthly and quarterly forecast cycle, including variance analysis and commentary that connects results to the operational and strategic drivers of the business● Partner with functional leaders and Accounting to challenge assumptions, surface risks and opportunities early, and ensure forecasts, actuals, and financial statements tie● Serve as the systems owner for Pigment, the company’s newly completed planning environment, with responsibility for building financial models and conducting analysis within it, maintaining and extending the build, and keeping it the single source of truth for planning● Improve data accuracy, speed, and scalability through automation and process redesign, leveraging advanced Excel/Google Sheets, Pigment, and emerging AI and workflow-automation tools, so that more of the team’s time goes to strategic analysisEXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills● 6-8+ years of progressive experience in strategic finance, corporate finance, investment banking, corporate development, or FP&amp;A with significant strategic scope, preferably in a tech, robotics, or high-growth environment● Demonstrated ownership of strategic finance work, including capital budgeting (NPV/IRR), target or market sizing, sum-of-the-parts or valuation analysis, and M&amp;A or partnership modeling, with examples of recommendations that changed a decision● Experience building and defending multi-year financial models and investment cases in front of executives, boards, or investors● Proven ability to partner directly with C-level executives (CEO/COO) and to influence senior leadership through analysis and executive presence● Demonstrated curiosity and track record of learning an operating business from the ground up, getting close to operations and customers rather than just the general ledger, and converting that knowledge into better forecasts and decisions● Proven ownership of a company-wide budget, forecast, and long-range planning cycle● Expert-level proficiency in Google Sheets and Excel, including complex modeling and automation techniques● Hands-on experience with Pigment or a comparable enterprise planning platform (Pigment strongly preferred)● Solid understanding of accounting principles and financial statements; experience with ERP systems (e.g., NetSuite)● Strong business acumen and excellent analytical, problem-solving, and communication skills● Comfortable operating with ambiguity and evolving priorities in a fast-scaling organizationPreferred Experience, Qualifications, and Skills● Investment banking, management consulting, venture capital/private equity, or corporate development experience● Experience in robotics, hardware, healthcare technology, or other capital-intensive operating businesses● Prior people-management experience, or demonstrated readiness to build and lead a small team● MBA, CFA, or CPA Additional Information● Travel required 2-4 times per year, approximately 4-5 business days per trip● This role is expected to begin as an individual contributor; team scope, structure, and leveling will be revisited as the function grows● This role may take on additional responsibilities as the company continues to scale

Manager, Strategic Finance

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWThe Financial Analyst is responsible for supporting financial planning, analysis, and decision-making processes, with a focus on budgeting, forecasting, variance analysis, and scenario modeling.JOB DUTIES<ul style="min-height:1.5em"><li>Lead the preparation, analysis, and maintenance of detailed financial models and forecasts to inform business decisions.</li><li>Perform regular variance analysis and provide insights into budget versus actual results, identifying trends, risks, and opportunities.</li><li>Develop and maintain dynamic scenario models to assess the financial impact of various business strategies and decisions.</li><li>Leverage advanced Excel/Google Sheets and ChatGPT to automate and simplify complex reporting processes, ensuring higher efficiency and accuracy.</li><li>Act as a trusted financial partner to business units, collaborating with cross-functional teams to understand their financial needs and deliver actionable insights.</li><li>Prepare clear, concise, and insightful financial commentary to explain variances, trends, and forecasts to stakeholders at all levels.</li><li>Apply solid knowledge of accounting principles to ensure the integrity of financial reporting and assist in closing processes.</li></ul>Note: The list of responsibilities is intended to capture essential duties and responsibilities for incumbents in the job. An incumbent may perform additional duties as assignedEXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>3+ years of experience in financial analysis, preferably in a tech, robotics, or fast-paced environment.</li><li>Proficiency in advanced Google Sheets and Excel, with the ability to create and manipulate complex financial models.</li><li>Strong knowledge of budgeting, forecasting, variance analysis, and financial reporting.</li><li>"Comfort using emerging productivity tools (e.g., ChatGPT, scripting, workflow automation) to enhance efficiency."</li><li>Strong business acumen, with the ability to communicate financial information effectively to non-financial stakeholders.</li><li>Knowledge of accounting principles and a solid understanding of financial statements.</li><li>Excellent problem-solving, analytical, and communication skills.</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience with scenario modeling and financial forecasting tools, as well as ERP tools like NetSuite; experience implementing FP&amp;A planning tools (Planful, Pigment, Anaplan, Adaptive) a plus!</li></ul>Additional Information<ul style="min-height:1.5em"><li>Travel will be required 2-4 times per year for around 4-5 business days each time.</li></ul>

Financial Analyst, FP&A

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWAs an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.This is a part time role is onsite in the Midtown, ATL hub.JOB DUTIES<ul style="min-height:1.5em"><li>Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.</li><li>Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.</li><li>Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.</li><li>Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.</li><li>Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.</li><li>Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.</li><li>Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Valid drivers license</li></ul><ul style="min-height:1.5em"><li>Comfortable driving mid-size utility vehicles as needed</li></ul><ul style="min-height:1.5em"><li>Capable of lifting and maneuvering items weighing up to 50 pounds</li><li>Demonstrated ability to engage with customers in a professional setting</li><li>Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience with Jira</li></ul><ul style="min-height:1.5em"><li>1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience</li><li>Experience using work communication tools (ie. Slack)</li><li>Strong organizational, collaboration, and problem-solving skills.</li></ul>Additional Information<ul style="min-height:1.5em"><li>Physical demands include walking/biking several miles per day and handling equipment.</li><li>Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.</li><li>Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.</li><li>This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.</li></ul>

Operations Associate (Midtown, Atlanta)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEW The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>JOB DUTIES<ul style="min-height:1.5em"><li>Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs</li><li>Execute structured diagnostic procedures using approved hardware and software tools</li><li>Conduct inspections and validation testing to confirm repair effectiveness</li><li>Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)</li><li>Escalate complex or recurring failures to higher-level technicians</li></ul><ul style="min-height:1.5em"><li>Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence</li><li>Ensure repair documentation supports engineering review and traceability</li><li>Maintain parts usage accuracy and support inventory tracking</li></ul><ul style="min-height:1.5em"><li>Maintain organized workstations, tools, and component storage areas</li><li>Follow all safety procedures and proper tool-handling standards</li><li>Meet defined quality and throughput expectations for assigned work</li></ul><ul style="min-height:1.5em"><li>Identify repeat repair patterns and flag potential systemic concerns</li><li>Provide feedback on process clarity and repair documentation standards</li><li>Participate in required technical and safety training</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>1–3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries</li><li>Demonstrated ability to perform mechanical and basic electrical troubleshooting</li><li>Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)</li><li>Experience working in shop, lab, or field-service environments</li><li>Strong attention to detail and documentation accuracy</li><li>Ability to follow structured troubleshooting processes</li><li>Flexibility to work weekends as part of a 5-day schedule</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Trade school certification or technical training program completion</li><li>Experience with issue-tracking systems such as Jira</li><li>Exposure to robotics, automation, or integrated mechanical-electrical systems</li></ul>Skills Scope &amp; Decision Authority<ul style="min-height:1.5em"><li>Operates independently on basic and moderate repairs Follows established troubleshooting frameworks</li><li>Escalates complex diagnostics or systemic issues</li><li>No leadership or workflow coordination authority</li></ul>Additional Information<ul style="min-height:1.5em"><li>This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 18.1 kg, standing for extended periods, and working in both lab and field environments.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>

Service Technician I

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWAs an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.JOB DUTIES<ul style="min-height:1.5em"><li>Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.</li><li>Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.</li><li>Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.</li><li>Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.</li><li>Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.</li><li>Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.</li><li>Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Valid drivers license</li></ul><ul style="min-height:1.5em"><li>Comfortable driving mid-size utility vehicles as needed</li></ul><ul style="min-height:1.5em"><li>Capable of lifting and maneuvering items weighing up to 50 pounds</li><li>Demonstrated ability to engage with customers in a professional setting</li><li>Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience with Jira</li></ul><ul style="min-height:1.5em"><li>1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience</li><li>Experience using work communication tools (ie. Slack)</li><li>Strong organizational, collaboration, and problem-solving skills.</li></ul>Additional Information<ul style="min-height:1.5em"><li>Physical demands include walking/biking several miles per day and handling equipment.</li><li>Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.</li><li>Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.</li><li>This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.</li></ul>

Operations Associate - Part Time (Dallas)

Operations Associate - Part Time (Los Angeles)

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWAs an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.JOB DUTIES<ul style="min-height:1.5em"><li>Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.</li><li>Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.</li><li>Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.</li><li>Open or close depots in accordance with scheduled shift.</li><li>Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.</li><li>Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.</li><li>Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.</li><li>Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.</li><li>Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.</li></ul> EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)</li><li>Strong organizational, collaboration, and problem-solving skills.</li><li>Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.</li><li>Demonstrated ability to work independently with minimal supervision.</li><li>Comfort with spreadsheets (Excel or Google Sheets)</li><li>Willingness to work flexible hours, including evenings and weekends, as operations require.</li><li>Comfortable driving mid-size utility vehicles as needed.</li><li>Valid U.S. driver’s license.</li></ul><ul style="min-height:1.5em"><li>Ability to work nights, weekends, and holidays</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Previous experience in a high-growth, fast-paced startup environment</li><li>Experience with schedule creation, resource planning, or forecasting</li><li>Direct customer-facing experience (field or service-based)</li><li>Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)</li><li>Strong passion for efficiency, innovation, and robotics</li></ul>Additional Information<ul style="min-height:1.5em"><li>This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.</li><li>Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.</li><li>Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.</li><li>This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.</li></ul>

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