Serve Robotics is a leading company in the field of autonomous sidewalk delivery robots. Their innovative technology and efficient services are revolutionizing last-mile delivery solutions in urban environments.

serve-robotics

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.The Senior Hardware Product Manager is the key owner and champion for evolving our robotic fleet. This role drives both updates to current products and the development of new or enhanced features for existing and future robots, specifically aiming to make them faster, safer, and more capable.The position is critical to achieving core business objectives, including accelerating delivery growth, lowering overhead, achieving operational excellence, and expanding through diversified revenue streams.<h3></h3>This manager will collaborate extensively with cross-functional teams, notably Hardware, Software, Delivery Platform, Design, Embedded Software, Program Management, Policy, Expansion, and Business Development.Responsibilities <ul style="min-height:1.5em"><li>Align Priorities to Product Vision and Strategies – Set the direction for target hardware feature capabilities, enhancements and partner integrations to improve service efficiency, scalability and experience.</li><li>Partner with engineering to ensure implementation excellence - Work closely with engineering teams to make trade offs between time to market, scalability, and safeguard against likely gotchas. Craft actionable requirements that capture business opportunities and operational pain points. Deep dive into our hardware design and architecture to support engineering and write user acceptance criteria that accelerate QA for any new or refined feature.</li><li>Facilitate data gathering for key issues priority and focus, tracking back to OKRs and KPIs</li><li>Measure success: Define key performance metrics, analyze production performance, and be the go-to for the performance of the target hardware features such as tracking, motorization and locomotion, robot regulation support features, merchant and customer experience intersection features and other key systems.</li><li>Ensure Compliance &amp; Scalability – Collaborate with legal, security, and compliance teams to meet industry standards and scale integrations.</li><li>Act as the primary technical POC: Serve as the key interface between Serve Robotics and partner technical teams, providing guidance on what is feasible and ensuring successful integration and alignment with product goals.</li></ul>Qualifications <ul style="min-height:1.5em"><li>Bachelors degree or another equivalent engineering discipline</li><li>5+ years of product management experience, with a proven track record of shipping HW features or features at the intersection of HW and SW or products and experience optimizing post-launch.</li><li>Experience working with multiple partners, resolving conflicting requirements and priorities and negotiating for solutions that lead to a successful partnership</li><li>Demonstrated ability to lead external partner integrations with a strong technical focus.</li><li>Excellent product judgment, with the ability to balance customer needs, business goals, and technical feasibility.</li><li>Strong communication and collaboration skills, with experience managing relationships across technical and non-technical stakeholders.</li><li>Experience with mechanical, electrical, firmware and SW interface work, systems integration, testing and QA.</li></ul>What Makes You Stand Out <ul style="min-height:1.5em"><li>MBA or equivalent degree</li><li>Embedded SW product experience is preferred (mainly for telops related cross over work or for embedded team to HW and SW interfaces).</li><li>Detailed requirements management methodologies and use of various tools to manage, such as confluence, notion, excel or G sheets.</li><li>Working knowledge of robotics, hardware PM, owned and shipped ground breaking products in your career so far.</li><li>Knowledge of AI based tools for data gathering and tracking.</li></ul>Additional Requirement <ul style="min-height:1.5em"><li>Expected frequent travel to the Bay Area.</li></ul> *Please note: The listed base salary range applies to candidates based in the San Francisco Bay Area. Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely within the United States.<ul style="min-height:1.5em"><li>USA - ALL: $85,000 - $150,000 USD</li></ul>

Senior Product Manager, Hardware

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.The Full-Stack Software Engineer, Internal Services builds and improves internal deployment tooling that helps Serve ship robot software safely, quickly, and at fleet scale.Responsibilities <ul style="min-height:1.5em"><li>Build, test, and maintain internal web services and user interfaces that support software release workflows for engineering, QA, and operations teams.</li><li>Focused work on frontend, backend, cloud infrastructure and embedded software..</li><li>Collaborate with your teammates on the entire software lifecycle for internal services - design, implementation, testing, deployment and operations.</li><li>Add and improve observability across the deployment experience, including real-time status, logs, timelines, and audit trails that make it easier to understand rollout health and debug failures.</li><li>Strengthen CI/CD, automated testing, and release safety checks to improve confidence in deployment tooling and reduce operational risk.</li><li>Contribute to deployment governance features such as auditability, role-based access, and privileged action tracking.</li><li>High expectation on production quality clean, maintainable code and provide thoughtful PR feedback, including constructively challenging assumptions, identifying risks, and improving overall engineering quality.</li><li>Support production rollouts and release operations as needed, Participate in the oncall rotation for internal services.</li><li>Demonstrated experience delivering quality software with and without GenAl</li></ul>Qualifications<ul style="min-height:1.5em"><li>5+ years of software engineering experience with meaningful ownership of production systems, internal tools, or other high-visibility software projects.</li><li>Strong backend experience with Node.js or TypeScript-based services.</li><li>Strong frontend experience with TypeScript and a modern web framework; Vue is preferred, but React experience is also acceptable.</li><li>Experience working with cloud platforms GCP perfered.</li><li>Hands-on experience designing, implementing, testing, and supporting production software with strong attention to reliability and maintainability.</li><li>Demonstrated ability to own a problem area end-to-end, work through ambiguity, and keep momentum on an important cross-functional project.</li><li>Strong communication and collaboration skills, including the ability to pair program regularly, work closely with stakeholders, and keep work moving when priorities shift.</li><li>Willingness to give candid, respectful technical feedback in code reviews and design discussions.</li><li>A practical, detail-oriented engineering mindset with strong testing instincts and careful consideration of downstream consequences.</li></ul>What Makes you Stand Out <ul style="min-height:1.5em"><li>Experience with deployment systems, release tooling, feature flags, fleet management, or internal developer platforms.</li><li>Experience building or supporting CI/CD workflows, ideally with GitHub Actions or a similar system.</li><li>Experience with relevant product areas such as scheduling, observability, audit trails, access control, or rollout governance.</li><li>Experience with GCP, Terraform, Kubernetes, or related infrastructure used to operate internal platforms at scale.</li><li>Experience supporting software used by multiple internal personas, especially engineering, QA, and operations teams.</li><li>Experience improving test coverage, structured logging, metrics, or tracing in an operationally important system.</li><li>Comfort working in a fast-moving environment with a strong bias for action and an expectation of personal ownership.</li></ul>*Please Note: The listed base salary range applies to candidates based in the US.Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:<ul style="min-height:1.5em"><li>Canada - ALL: $115K - $160k CAD (Base)</li></ul>

Full-Stack Software Engineer, Internal Services

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.The Customer Experience (CX) Manager strengthens performance, quality, and continuous improvement across the remote support ecosystem. This role serves as the operational owner for CX vendor performance and for phone, email, and tier 1 and tier 2 technical support execution, as well as recurring insights that inform product, engineering, and operations. This cross functional position drives impact through collaboration with vendor partners and internal stakeholders across engineering, product, quality assurance, and operations to ensure high quality, scalable remote support for the autonomous delivery fleet.JOB DUTIES<ul style="min-height:1.5em"><li>Serve as the primary point of contact for the external CX and Tier 1 and 2 Technical support vendor (S), ensuring alignment on performance expectations, quality standards, and compliance with documented operational procedures.</li><li>Lead the end-to-end Response Management process, including root cause analysis, documentation quality, escalation coordination, and timely resolution to maintain a high customer experience standard.</li><li>Partner with the vendor to develop, implement, and continuously refine standardized training, certification, and quality assurance processes for CX agents.</li><li>Hold the vendor accountable to SLA, QA, CSAT, and accuracy targets, escalating risks proactively.</li><li>Own recurring performance reporting for CX and Technical Support operations, leveraging ThoughtSpot to identify trends, assess performance drivers, and identify opportunities for improvement.</li><li>Manage and interpret CX and Technical Support data to uncover patterns in customer behavior, agent performance, and systemic root causes.</li><li>Translate insights into structured recommendations for Product, Engineering, QA, and Operations to support roadmap decisions and workflow improvements.</li><li>Maintain clear visibility into vendor operational health and highlight risks before they become problems.</li></ul><ul style="min-height:1.5em"><li>Develop, document, and maintain CX and technical support related standard operating procedures for agent workflows, incident handling, quality reviews, and escalation pathways.</li><li>Ensure all process updates follow rigorous change management and document control practices to maintain operational reliability and compliance.</li><li>Work cross-functionally with Product, Engineering, QA, and Operations teams to evaluate tools, refine workflows, update training materials, and collaborate with a direct supervisor on continuous improvement initiatives.</li><li>Lead operational readiness for new products, features, and processes by ensuring vendor and internal teams are aligned and equipped.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Bachelor's degree in Business, Operations, Analytics, or a related field</li><li>4+ years of experience in CX operations, vendor management, service delivery, or a related operational function in a fast-paced, data-driven environment.</li><li>3+ years of experience managing third party vendor relationships in customer experience, tier 1 and tier 2 technical support, and other operational functions, while driving accountability through metrics and structured feedback.</li><li>Strong analytical skillset with proficiency in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools).</li><li>Experience designing and improving operational processes using data, stakeholder input, and structured problem-solving.</li><li>Familiarity with change management and document control practices in operational or technical environments.</li><li>Strong communication skills, with the ability to convey complex data and operational issues and recommendations to diverse audiences.</li><li>Ability to occasionally work evenings, weekends, and holidays when operational demands require.</li><li>International Travel to visit vendor site(s) once a quarter is expected.</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience guiding the setup, operation, and management of contact center solutions.</li><li>Experience working with third-party vendors or remote teams.</li></ul>

Customer Experience Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWAs an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.This role is onsite 5 days a week.JOB DUTIES<ul style="min-height:1.5em"><li>Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.</li><li>Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.</li><li>Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.</li><li>Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.</li><li>Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.</li><li>Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.</li><li>Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Valid drivers license</li></ul><ul style="min-height:1.5em"><li>Comfortable driving mid-size utility vehicles as needed</li></ul><ul style="min-height:1.5em"><li>Capable of lifting and maneuvering items weighing up to 50 pounds</li><li>Demonstrated ability to engage with customers in a professional setting</li><li>Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience with Jira</li></ul><ul style="min-height:1.5em"><li>1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience</li><li>Experience using work communication tools (ie. Slack)</li><li>Strong organizational, collaboration, and problem-solving skills.</li></ul>Additional Information<ul style="min-height:1.5em"><li>Physical demands include walking/biking several miles per day and handling equipment.</li><li>Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.</li><li>Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.</li><li>This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.</li></ul>

Operations Associate

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWAs an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.This role is onsite 5 days a week in ATL.JOB DUTIES<ul style="min-height:1.5em"><li>Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.</li><li>Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.</li><li>Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.</li><li>Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.</li><li>Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.</li><li>Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.</li><li>Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Valid drivers license</li></ul><ul style="min-height:1.5em"><li>Comfortable driving mid-size utility vehicles as needed</li></ul><ul style="min-height:1.5em"><li>Capable of lifting and maneuvering items weighing up to 50 pounds</li><li>Demonstrated ability to engage with customers in a professional setting</li><li>Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience with Jira</li></ul><ul style="min-height:1.5em"><li>1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience</li><li>Experience using work communication tools (ie. Slack)</li><li>Strong organizational, collaboration, and problem-solving skills.</li></ul>Additional Information<ul style="min-height:1.5em"><li>Physical demands include walking/biking several miles per day and handling equipment.</li><li>Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.</li><li>Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.</li><li>This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.</li></ul>

Field Operations Associate

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWThe Public Engagement Lead will support Serve Robotics’ public engagement and community relations efforts across the Chicago metro area. Reporting to the Public Engagement Manager, this role is responsible for executing stakeholder engagement activities, representing Serve Robotics in neighborhood and public forums, and helping maintain positive relationships that preserve Serve’s right to operate and enable market expansion.JOB DUTIES<ul style="min-height:1.5em"><li>Execute community and stakeholder engagement activities in alignment with Serve Robotics’ public engagement strategy and business objectives</li><li>Serve as a primary on-the-ground point of contact for community meetings, ward-level engagements, regulatory hearings, and other public-facing forums</li><li>Represent Serve Robotics professionally and credibly at neighborhood meetings, civic events, and industry or community forums</li><li>Monitor and track community sentiment, local concerns, and emerging issues across Chicago neighborhoods, escalating risks and opportunities to the Public Engagement Manager and Policy team</li><li>Build and maintain relationships with key local stakeholders, including community organizations, neighborhood associations, aldermanic offices, regulators, advocacy groups, and property owners Partner cross-functionally with Policy, Operations, Legal, Trust &amp; Safety, and Communications to ensure consistent messaging and coordinated responses Draft and support the development of public-facing materials such as one-pagers, talking points, presentations, public testimony, and meeting summaries</li><li>Maintain accurate records of stakeholder interactions and community activities in internal tracking tools and databases</li><li>Provide regular updates and reporting to the Public Engagement Manager on engagement activities, issues, and qualitative outcomes</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>4+ years of experience in community engagement, community organizing, public affairs, public relations, stakeholder management, or a related field Bachelor’s degree or equivalent practical experience</li><li>Demonstrated ability to build trust and credibility with a wide range of community stakeholders, including elected officials’ offices and neighborhood-based organizations Strong written, verbal, and interpersonal communication skills, including public speaking and facilitation Experience working cross-functionally and translating community input into clear insights for internal teams</li><li>Comfort operating in dynamic, sometimes politically complex environments and responding to emerging issues in real time Familiarity with Chicago’s civic landscape, transportation ecosystem, or urban policy environment is a plus</li><li>Willingness to travel locally and attend evening or weekend community meetings as needed</li></ul>

Public Engagement Lead

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWThis role owns the end-to-end operational delivery of advertising campaigns and event activations once contracts are signed. The position aligns clients, Operations, Event Venues, Partnerships, Hardware, Finance, and Legal to ensure every media campaign and event runs cleanly, on time, and to spec. This role closes communication gaps, manages assets and logistics, and ensures that every commitment in the SOW is executed without misses.JOB DUTIES<ul style="min-height:1.5em"><li>Drive full-cycle event and campaign execution once contracts are closed, ensuring all deliverables, timelines, and workstreams are aligned across internal and external stakeholders.</li><li>Build, manage, and track event and campaign budgets; maintain cost discipline and flag risks early.</li><li>Own logistical coordination, including robot shipment, scheduling, wrapping, creative collateral, merchandise, and onsite needs for each activation.</li><li>Ensure event teams receive clear, complete SOWs and that expectations are communicated to clients and internal partners for seamless execution.</li><li>Source, schedule, and coordinate staffing—including internal leads and external vendors—to meet event requirements.</li><li>Manage travel arrangements for all event personnel and partners, optimizing for cost and efficiency.</li><li>Work with Policy teams to secure required permits for each venue or jurisdiction.</li><li>Partner with Legal to obtain COIs and ensure contracts, venue agreements, and compliance documents are in place.</li><li>Deliver post-event and post-campaign reporting, including performance summaries, learnings, and financial reconciliation.</li></ul>EXPERIENCE, QUALIFICATIONS, &amp; SKILLSRequired Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Bachelor’s degree in Business, Marketing, Sales or other related field, or equivalent work experience</li><li>0-2 years of experience planning and managing corporate events</li><li>Proven project management capability with the ability to set deadlines, manage milestones, and drive cross-functional accountability.</li><li>Strong communication and leadership presence; able to influence without authority and negotiate with internal and external stakeholders.</li><li>High attention to detail with strong organizational discipline; able to juggle multiple campaigns and pivot quickly when needed.</li><li>Financial fluency, including budgeting, cost tracking, and vendor management.</li><li>Customer-first mindset, with the ability to manage client expectations and deliver high-quality experiences.</li><li>Technical proficiency with project management and event logistics tools.</li></ul>Preferred Experience, Qualifications, and Skills<ul style="min-height:1.5em"><li>Experience with event management platforms (e.g., Whova, <a target="_blank" rel="noopener noreferrer nofollow" href="http://Monday.com">Monday.com</a>).</li><li>Creative problem-solving in designing both internal and client-facing event experiences.</li><li>Strong understanding of attendee needs and event flow dynamics.</li><li>Comfortable delegating, coordinating, and motivating event teams.</li><li>Experienced in vendor negotiations and contract coordination.</li><li>Awareness of current industry trends and best practices in experiential marketing and event production.</li></ul>Additional Information<ul style="min-height:1.5em"><li>Travel Requirement: Up to 40% travel to support onsite events, client activations, and media campaign execution.</li><li>The job will require lifting items over 50 lbs and standing for long periods at events.</li></ul>

Events & Media Producer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.RESPONSIABILITIESThis role will be focused on overseeing the planning, execution, and optimization of complex technical projects related to the company’s hardware and manufacturing development and deployment efforts. The TPM will help coordinate efforts across mechanical, electrical, NPI, and manufacturing teams to ensure smooth operations and efficient delivery of components and robots. The TPM will need to deeply understand technical systems and processes to identify potential roadblocks and drive continuous improvement initiatives. The role will also help develop and implement processes to help the organization streamline and advance initiatives to help with robot upgrades, configuration management, and design practices. <ul style="min-height:1.5em"><li>Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various hardware and manufacturing projects including Mechanical part design, development, and testing, PCBA and cabling design, development, and testing, and manufacturing practices.</li><li>Lead and coordinate efforts across hardware engineering teams, product managers, operations teams, and business stakeholders</li><li>Gather requirements, align priorities, and communicate project status updates effectively.</li><li>Develop and implement processes that streamline workflows and improve efficiency.</li><li>Help teams set up and execute sprints to effectively prioritize and track work.</li><li>Analyze and update existing processes and identify areas for optimization and improvement.</li><li>Coordinate broad communication efforts to keep all teams informed and aligned.</li><li>Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability.</li></ul> EXPERIENCE, QUALIFICATIONS, &amp; SKILLS<ul style="min-height:1.5em"><li>BS degree in Mechanical, electrical, mechatronics or another equivalent engineering discipline</li><li>3-5 years of experience in engineering program management, or technical program management</li><li>3-5 years experience with hardware, manufacturing, or autonomous systems development processes</li><li>Experience successfully articulating technical concepts to both technical and non-technical partners</li><li>Strong track record of managing complex cross-functional projects and shipping product features in a production environment</li><li>Experience building strong working relationships with senior leaders and engineers across functions and departments</li><li>Ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience</li></ul>PREFERRED EXPERIENCE, QUALIFICATIONS, AND SKILLS<ul style="min-height:1.5em"><li>MS degree in Mechanical, electrical or another equivalent engineering discipline</li><li>Experience in robotics and autonomous systems, especially ones running in public spaces</li><li>Experience with products that include policy or regulatory aspects</li></ul>ADDITIONAL INFORMATION<ul style="min-height:1.5em"><li>Travel up to 5% of the time for team meetings in various locations across the US</li></ul>

Senior Technical Program Manager, NPI

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB DUTIES<ul style="min-height:1.5em"><li>Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various autonomy projects including end to end autonomy model development , data infra, simulation , machine learning, mapping, and process development.</li><li>Lead and coordinate efforts across engineering teams, product managers, operations teams, and business stakeholders</li><li>Gather requirements, align priorities, and communicate project status updates effectively.</li><li>Develop and implement processes that streamline workflows and improve efficiency.</li><li>Coordinate with product and engineering management to create and maintain active roadmaps.</li><li>Analyze and update existing processes and identify areas for optimization and improvement.</li><li>Coordinate broad communication efforts to keep all teams informed and aligned.</li><li>Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability. </li></ul>RESPONSIBILITIES <ul style="min-height:1.5em"><li>Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various hardware and manufacturing projects including Mechanical part design, development, and testing, PCBA and cabling design, development, and testing, and manufacturing practices.</li><li>Lead and coordinate efforts across hardware engineering teams, product managers, operations teams, and business stakeholders</li><li>Gather requirements, align priorities, and communicate project status updates effectively.</li><li>Develop and implement processes that streamline workflows and improve efficiency.</li><li>Help teams set up and execute sprints to effectively prioritize and track work.</li><li>Analyze and update existing processes and identify areas for optimization and improvement.</li><li>Coordinate broad communication efforts to keep all teams informed and aligned.</li><li>Create detailed project documentation, including technical specifications, project plans, and status reports to maintain transparency and accountability. </li></ul>REQUIRED EXPERIENCE, QUALIFICATIONS, AND SKILLS <ul style="min-height:1.5em"><li>BS degree in computer science, engineering or equivalent job experience</li><li>10+ years of experience in engineering program management or technical program management</li><li>10+ years experience with software, hardware, or autonomous systems</li><li>Experience successfully articulating technical concepts to both technical and non-technical partners</li><li>Strong technical knowledge of autonomous systems, mapping, simulation, and machine learning (ML)</li><li>Strong track record of managing complex cross-functional projects and shipping product features in a production environment</li><li>Experience building strong working relationships with executive leaders and engineers across functions and departments</li><li>An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience</li></ul>PREFERRED EXPERIENCE, QUALIFICATIONS, AND SKILLS<ul style="min-height:1.5em"><li>MS degree in computer science, engineering</li><li>Experience with products that include safety, policy, or regulatory aspects</li><li>Experience with robotics products, especially ones running in public spaces</li></ul>ADDITIONAL INFORMATION<ul style="min-height:1.5em"><li>Travel up to 5% of the time for team meetings in various locations across the US</li></ul>

Staff Technical Program Manager - Autonomy

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.<h3>Who We Are</h3>We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.The Fleet Operations Supervisor is a technically skilled leader responsible for the maintenance, repair and uptime of Serve’s autonomous delivery robot fleet in their assigned market. This role combines robot repair expertise, team leadership, and operational ownership to ensure our robots are mission-ready every day.You’ll lead a team of technicians, manage spare parts inventory, own depot-level operational improvements, and drive creative solutions for technical challenges. As someone who has scaled processes or programs before, you'll bring both structure and adaptability to a fast-paced, constantly evolving environment.<h2>Responsibilities</h2><h3>Robot Repair &amp; Maintenance</h3><ul style="min-height:1.5em"><li>Perform hands-on repairs and preventive maintenance on robots to meet uptime SLAs.</li><li>Troubleshoot mechanical, electrical, and software-related issues, escalating as needed.</li><li>Implement and iterate on standard operating procedures for repair and diagnostics.</li></ul>Team Leadership<ul style="min-height:1.5em"><li>Lead and mentor a team of local robot technicians; oversee shift planning, performance, and development.</li><li>Create a culture of accountability, quality, and continuous improvement.</li><li>Train new hires and ensure ongoing technician development.</li></ul><h3>Inventory &amp; Depot Management</h3><ul style="min-height:1.5em"><li>Maintain an organized and efficient depot environment.</li><li>Track, order, and manage spare parts inventory to ensure availability while minimizing excess stock.</li><li>Partner with supply chain and logistics teams to streamline part flow and reduce downtime.</li></ul><h3>Operational Scaling &amp; Optimization</h3><ul style="min-height:1.5em"><li>Identify inefficiencies or bottlenecks and implement scalable solutions.</li><li>Help roll out new tools, workflows, and maintenance practices as the fleet and team grow.</li><li>Document repair trends and collaborate cross-functionally to prevent repeat issues and inform product improvements.</li></ul><h3>Cross-Functional Collaboration</h3><ul style="min-height:1.5em"><li>Partner closely with Product, Engineering, and other Operations teams to surface and prioritize repair-related needs.</li><li>Support testing of new hardware and provide structured feedback from the field.</li><li>Occasionally support robot deployments or retrievals in the field.</li></ul><h2>Qualifications</h2><ul style="min-height:1.5em"><li>5+ years of technical repair experience, ideally with robotics or automotive equipment.</li><li>1+ years of experience hiring, leading and growing technicians or frontline operations teams.</li><li>Proven experience in scaling programs, processes, or repair operations.</li><li>Strong problem-solving mindset; able to think creatively when faced with ambiguous or novel repair issues.</li><li>Experience with inventory tracking tools and strong organizational skills.</li><li>Comfortable using basic diagnostic tools, computer systems, and software to log, track, and resolve issues.</li><li>Ability to lift up to 25 lbs and work on your feet for extended periods.</li><li>Strong communication skills and a collaborative, can-do attitude.</li></ul>

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