SurveyMonkey is the world’s leading People Powered Data platform enabling curious individuals and companies – including 100% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.

surveymonkey

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. <h2>What we’re looking for</h2>We are seeking a talented Senior Software Engineer I, Quality Engineering (Automation) to join SurveyMonkey. As a key contributor, you will help build and scale automated testing frameworks, quality engineering practices, and release processes that ensure our products remain reliable, performant, and delightful for millions of users worldwide.This role is critical in enabling engineering teams to deliver high-quality software at speed. You will work closely with software engineers, product managers, designers, and fellow quality engineers to establish testing strategies, improve release confidence, and drive quality throughout the software development lifecycle.You understand that quality is a shared responsibility. While automation is central to maintaining engineering velocity, you also recognize the importance of exploratory and risk-based testing to uncover issues that automated checks may not detect. If you are passionate about modern test automation, continuous delivery, and building quality into every stage of development, we'd love to hear from you!<h2>What you’ll be working on</h2><ul style="min-height:1.5em"><li>Designing and developing scalable automation frameworks and test suites using WebdriverIO, JavaScript, and modern testing tools.</li><li>Driving quality initiatives end-to-end, from test planning and automation strategy through release validation and production readiness.</li><li>Building and maintaining automated functional, regression, integration, and end-to-end test coverage across our applications.</li><li>Verifying and validating RESTful APIs, third-party integrations, and backend services through code-based testing approaches.</li><li>Performing cross-browser, cross-platform, exploratory, and user-focused testing to ensure exceptional customer experiences.</li><li>Supporting performance, load, and scalability testing efforts to identify bottlenecks before production.</li><li>Working closely with engineering teams to integrate automated testing into CI/CD pipelines and deployment workflows.</li><li>Investigating production issues, performing root cause analysis, and collaborating with developers to improve product reliability.</li><li>Improving feature observability through logs, metrics, monitoring, and alerting systems such as Splunk and CloudWatch.</li><li>Mentoring engineers on testing best practices and contributing to the overall quality engineering strategy across the platform.</li></ul><h2>We’d love to hear from people with</h2><ul style="min-height:1.5em"><li>5+ years of professional experience in Quality Engineering, Software Testing, or Test Automation.</li><li>Strong experience building and maintaining automated test frameworks using JavaScript-based tools such as WebdriverIO, Playwright, Cypress, TestCafe, or similar technologies.</li><li>Hands-on experience testing and validating RESTful APIs and service integrations through automated code-based approaches.</li><li>Strong understanding of software development lifecycles, Agile methodologies, and modern quality engineering practices.</li><li>Experience working with CI/CD platforms, automated deployment pipelines, and test execution workflows.</li><li>Familiarity with containerized environments using Docker and cloud platforms such as AWS, GCP, or Azure.</li><li>Experience with test management and issue tracking platforms such as Jira and TestRail.</li><li>Strong knowledge of SQL, database validation, test data management, and backend testing concepts.</li><li>Experience troubleshooting production issues and performing defect triage and root cause analysis.</li><li>Excellent debugging and problem-solving skills, with a proactive and data-driven approach to quality improvements.</li><li>Demonstrated ability to lead test planning activities, influence quality practices, and mentor other engineers.</li><li>Strong collaboration and communication skills, with experience working across engineering, product, and design teams.</li></ul><h2>Nice to have</h2><ul style="min-height:1.5em"><li>Experience developing automation utilities and frameworks using JavaScript, TypeScript, Node.js, or Python.</li><li>Hands-on experience with performance and load testing tools such as JMeter, LoadRunner, k6, or equivalent platforms.</li><li>Familiarity with Kubernetes, service orchestration, and cloud-native deployment environments.</li><li>Experience with monitoring and observability platforms such as Splunk, CloudWatch, Datadog, or similar tools.</li><li>Knowledge of frontend testing practices for modern web applications, including React-based applications.</li><li>Experience validating analytics, payments, authentication, security, or other third-party integrations.</li><li>Experience testing multi-tenant SaaS products, survey platforms, forms products, or customer-facing web applications.</li><li>Familiarity with AI-assisted development tools and modern engineering productivity practices.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Senior Software Engineer I, Quality Engineering (Automation)

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forThe Billing and Payments team is a multinational engineering team that creates and maintains the software platform for SurveyMonkey’s global payments and billing systems. Our primary focus is to ensure that our customers enjoy a secure checkout experience.This year we are expanding the team to work on an exciting new integration with Stripe to enhance customer experience, while embedding next-generation AI capabilities—both in the products we build and in how we write code.We are looking for a Staff Software Engineer who has a passion for solving complex problems and leveraging AI-assisted development tools to accelerate software delivery. In this role, you will deliver innovative, resilient systems at a rapid pace while championing modern engineering practices.<ul style="min-height:1.5em"><li>Global Scale &amp; Intelligent Systems: Contribute to a platform used in over 200 countries handling 39+ currencies, integrating modern payment providers, dynamic routing, and predictive fraud prevention.</li><li>Modern AI-Powered Engineering: Champion AI-assisted development practices (such as GitHub Copilot, AI code agents, automated test generation, and AI-driven code reviews) to boost delivery velocity and code quality.</li><li>Scale, Reliability &amp; Data: Support the self-serve purchasing flow of all SurveyMonkey products with high-availability systems designed for deep A/B testing and dynamic optimizations.</li><li>Collaborative Stack: Partner closely with product managers, data scientists, and designers using Python, React, Docker, and AWS.</li></ul>What you’ll be working on<ul style="min-height:1.5em"><li>Architect, build, and maintain scalable, resilient services across multiple data regions.</li><li>Design and implement AI/ML-assisted features within billing flows (e.g., smart retry logic, dynamic pricing models, and churn prevention).</li><li>Drive engineering productivity by integrating AI-assisted development tools, code generation workflows, and automated testing into the team's software development lifecycle (SDLC).</li><li>Domain ownership of a suite of services supporting Billing and Payment solutions.</li><li>Author, review, and approve technical designs and architecture blueprints for concurrent initiatives.</li><li>Write readable, extensible backend code in Python, using AI developer tools to accelerate prototyping, refactoring, and documentation.</li><li>Build observable systems that combine operational metrics with predictive telemetry for proactive monitoring.</li><li>Mentor engineers on leveraging AI tooling effectively, establishing best practices for code quality, safety, and security when using AI assistance.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>12+ years of backend application development experience, primarily in high-scale environments.</li><li>Hands-on proficiency using AI-assisted development tools (e.g., GitHub Copilot, Cursor, AI agents, automated test generators) to write, refactor, and review high-quality code.</li><li>Deep expertise in designing, building, and maintaining production-grade APIs and microservices using Python and relational/non-relational databases.</li><li>Experience integrating AI/ML capabilities or APIs (predictive analytics, dynamic routing, intelligent retries) into backend systems.</li><li>Strong background in e-commerce, global payment gateways, and subscription billing engines.</li><li>Proven track record leading cross-functional projects, cloud-native architecture on AWS, and streaming frameworks (Kafka, Spark).</li><li>Outstanding communication skills and a passion for mentoring engineers on emerging engineering techniques.</li></ul>Bonus Qualifications<ul style="min-height:1.5em"><li>Experience establishing AI-driven developer workflows or custom internal AI tooling for engineering teams.</li><li>Hands-on experience with modern AI frameworks (e.g., LangChain, PyTorch, TensorFlow) or LLM API integrations.</li><li>Background in billing system integrations, payment gateways, and enterprise financial platforms.</li></ul> SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Bengaluru office up to 3 days per week. #LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Staff Software Engineer

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forEnterprise and mid-market companies run complex organizations and they expect the software they buy to handle that complexity. SurveyMonkey’s admin and user management experience is a key part of that promise.We are hiring a PM to own this surface. You will start with discovery to understand what our enterprise and mid-market customers actually need, where current gaps are costing us, and what a great admin experience looks like. Then you will build toward it in partnership with a Senior PM who will set direction and help you grow. This is a good role for a PM with 3-5 years of experience who wants to go deep on a real customer problem with real organizational stakes.What you’ll be working on<ul style="min-height:1.5em"><li>Lead discovery on user management and admin experience for mid-market and enterprise customers</li><li>Partner with a Senior PM to translate customer research, support data, and sales input into a prioritized roadmap for the user onboarding, survey administration and management and collaboration in multi-user groups.</li><li>Define what the ideal admin UX looks like for organizations running SurveyMonkey at scale</li><li>Develop detailed product requirements, roll-out plans and help build effective GTM (go to market) plans for your products</li><li>Work cross-functionally with Customer Success, Sales, and Engineering to move from insight to shipped product</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>3-5 years in product management</li><li>B2B SaaS experience strongly preferred</li><li>Experience working on Role based permissions, platform initiatives across enterprise security, identity and access management preferred</li><li>Comfort with open-ended discovery to find the real problems, not just the loudest request</li><li>Strong instincts for what matters to enterprise buyers and admins, not just end users</li><li>Collaborative working style, showcasing that you are ready to own a surface and grow</li><li>Strong business judgement and decision making skills; ability to identify, prioritize, make tradeoffs and get alignment around highest impact initiatives.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week. #LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Product Manager II - Admin & User Management

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forThe Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.What you’ll be working on<ul style="min-height:1.5em"><li>Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.</li><li>Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.</li><li>Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.</li><li>Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.</li><li>Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.</li><li>Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.</li><li>Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.</li><li>Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).</li><li>Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).</li><li>Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.</li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Senior Software Engineer II

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forThe Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.What you’ll be working on<ul style="min-height:1.5em"><li>Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.</li><li>Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.</li><li>Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.</li><li>Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.</li><li>Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.</li><li>Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.</li><li>Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.</li><li>Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).</li><li>Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).</li><li>Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $126,400.00/ year - $158,000.00/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remoteWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>.What we’re looking forThe Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.What you’ll be working on<ul style="min-height:1.5em"><li>Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.</li><li>Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.</li><li>Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.</li><li>Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.</li><li>Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.</li><li>Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.</li><li>Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.</li><li>Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).</li><li>Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).</li><li>Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.</li></ul>The base pay provided for this position ranges from CAD $126,400.00/ year - $158,000.00/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-HybridWhy SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking for:SurveyMonkey's Machine Learning organization spans two connected tracks: the Machine Learning Platform (MLP) team, which builds the secure, scalable pipelines and infrastructure that deploy and monitor ML models in production, and the Product Data Science team, which designs, builds, and fine-tunes the models, from statistical methods to LLMs, before they reach deployment. We're building enterprise-scale NLP and ML systems, and looking for talented ML engineers at different levels, from early career through to Staff Engineer. Whether you're a technical leader ready to shape our ML architecture and mentor teams, or an engineer looking to own end-to-end ML solutions, we have roles that could fit.You'll work at the intersection of Data Science, DevOps, and Product, helping power technologies like Generative AI, NLP, and real-time classification across SurveyMonkey's product portfolio.What you’ll be working on:<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><ul style="min-height:1.5em"><li>Build and own end-to-end ML/AI solutions within the product, maintaining long-term ownership through different stages of deployment, refinement, and iterative enhancements</li><li>Build end-to-end monitoring and telemetry systems to detect complex failure modes, deterioration of predictive accuracy, and usage patterns.</li><li>Architect scalable ML platforms and production data pipelines, collaborating cross-functionally to integrate new data sources.</li><li>Create novel and traditional ML/AI implementations for the in-product experience, collaborating with Product, Design, Front- and Back-End developers to educate teams and iterate through solutions and designs.</li><li>Deliver tailored AI solutions by training, fine-tuning, and deploying models ranging from statistical methods to cutting-edge LLMs.</li><li>Drive continuous improvement and innovation through research, proposing adoption strategies for external solutions, identifying knowledge gaps within the team, and ensuring hiring and training initiatives address capability needs.</li></ul>We’d love to hear from people with:<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><ul style="min-height:1.5em"><li>Extensive professional experience in Machine Learning and Data Science, building and maintaining models in production environments.</li></ul><ul style="min-height:1.5em"><li>Strong expertise in Natural Language Processing, statistical modelling and analysis, and modern ML methods. Deep understanding of not just the models, but what's happening within them—hands-on experience building novel architectures for bespoke product solutions.</li><li>Experience handling data at scale with familiarity in Human-In-The-Loop labelling, training and scaling usable data, plus foundational exploratory data analysis.</li><li>Proven expertise in creating evaluations and evaluation platforms for non-deterministic systems, including LLM-as-Judge techniques, inferred signals, and traditional model evaluation mechanisms to validate performance and maximise ML/AI impact.</li><li>Experience developing production monitoring and creating feedback loops using active feedback, passive signals, and user behaviours to identify key performance indicators for user journeys and experiences.</li><li>SaaS development and deployment experience, building multi-scaled, right-sized ML solutions in SaaS environments with CI/CD code lifecycle practices in AWS environments and services (Kafka, EKS, SageMaker, Athena).</li><li>Demonstrated experience building LLM-powered product integrations, including Agents and autonomous processes, RAG and context enrichment, and modern prompt engineering methods with guided generation and oversight.</li><li>Proven leadership and mentorship capabilities as a technical leader with the ability to mentor engineers across teams and manage complex deliverables. </li></ul>SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office for up to 1 day per week.#LI - Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Machine Learning Engineer - Multiple Positions

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. <h2>What we’re looking for</h2>SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.<h2>What you’ll be working on</h2><ul style="min-height:1.5em"><li>Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.</li><li>Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.</li><li>Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.</li><li>Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.</li><li>Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.</li><li>Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.</li></ul><h2>We’d love to hear from people with</h2><ul style="min-height:1.5em"><li>2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.</li><li>Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.</li><li>Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.</li><li>Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.</li><li>AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.</li><li>A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.</li></ul>The base pay provided for this position ranges from CAD $56,312.50/year - $66,250.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week. #LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Expansion Account Executive

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at <a target="_blank" rel="noopener noreferrer nofollow" href="http://surveymonkey.com">surveymonkey.com</a>. What we’re looking forThere is a unique thrill in hunting for new business when you are backed by a globally recognized, beloved brand like SurveyMonkey. Our products are already trusted by leaders across virtually every industry, meaning when you reach out, the trust is already there, and prospects know our name. Your mission is to show them what they don't know. We’re seeking an Account Executive to manage the full-cycle sales process for SurveyMonkey’s enterprise suite, focusing on new logo acquisition via outbound pipeline generation and upselling existing self-service SurveyMonkey users into Enterprise opportunities. You will identify unique mission-driven needs and build ROI-based business cases for diverse stakeholders, while leveraging AI and various Sales platforms to maintain a disciplined pipeline from initial prospecting through to close.What you’ll be working on<ul style="min-height:1.5em"><li>Signal-Driven Pipeline Generation: Generate the vast majority of your pipeline through aggressive outbound prospecting into your assigned territory. You won't be flying blind; you will leverage a wealth of high-intent signal data and tools like ZoomInfo, GTM Workspaces, internal GPT tools, Gemini, and Claude to scale your outreach intelligently.</li><li>Strategic Territory Penetration &amp; Multi-Threading: Take true ownership of a data-rich territory loaded with untapped potential. You will systematically map out target accounts and multi-thread across different departments (such as Marketing, HR, and IT) to build consensus, execute competitive displacement plays, and drive multi-product adoption.</li><li>Rigorous Iteration &amp; Conversion: You will piece together data insights and technology to land highly effective messages, applying the rigor and discipline to constantly A/B test, adapt, and refine your approach to maximize conversion rates.</li><li>High-Velocity Deal Execution: Command a fast-paced, full-cycle sales motion. You will confidently transition from cold prospecting to consultative pitching and closing, while efficiently capitalizing on inbound and product-led growth (PLG) signals as the cherry on top of your outbound efforts.</li><li>Agile Methodology &amp; Pipeline Management: Apply the Sandler selling methodology and MEDDPICC framework efficiently to qualify hard, highlight competitive differentiators, and drive urgency. You will utilize Salesforce and Gong to track a high volume of active deals and maintain razor-sharp forecasting without slowing down your deal cycles.</li></ul>We’d love to hear from people with<ul style="min-height:1.5em"><li>The Hunter's Mentality: A proven track record of thriving in an outbound-heavy role. You are entirely comfortable knowing that your success relies on your ability to generate pipeline via proactive hustle, cold calling, email, and LinkedIn.</li><li>Territory &amp; Stakeholder Management: Experience systematically penetrating a defined territory and multi-threading through mid-sized organizational structures. You know how to identify economic buyers, build champions across multiple departments, and create consensus to get deals done quickly.</li><li>Signal-to-Message Translation: You excel at connecting the dots. You know how to synthesize intent data and leverage technology to craft scalable messaging that lands, and you possess the discipline to continuously iterate on your outreach to improve metrics.</li><li>High-Velocity B2B Experience: 2+ years of fast-paced, full-cycle sales experience. You know how to create urgency, run "rip and replace" sales cycles against entrenched competitors, and balance quick transactional wins with focused outbound prospecting to consistently crush quota.</li><li>Multi-Product Proficiency: A history of successfully cross-selling or positioning a multi-product portfolio, demonstrating the active listening skills required to map specific products to specific buyer pains.</li><li>Industry &amp; Persona Expertise (Bonus): While not strictly required, a background in Market Research or direct experience selling into HR or Healthcare organizations is a massive plus that will bring immediate, unique value to our current team.</li></ul>The base pay provided for this position ranges from CAD $56,312.50/ year - $66,250.00/ year, depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors, including market location, job-related knowledge, education or training, skills, and experience.Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending &amp; health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. This opening is for an existing vacancy.SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.#LI-Hybrid Why SurveyMonkey? We’re glad you askedAt SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/">CHOICE Fund</a> to help employees thrive in work and life.We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/"> 25 acts of giving</a>, opening new hubs in <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/">Costa Rica</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/">India</a>, crossing the threshold of <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE">100 billion questions answered</a>, and earning recognition as one of the Most Inspiring Workplaces across <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/">North America</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/">Asia</a>.We live our<a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/"> company values</a>—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplaceSurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your dataFor more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our <a target="_blank" rel="noopener noreferrer nofollow" class="sm-link" href="https://www.surveymonkey.com/mp/legal/candidate-privacy-notice/">Global Applicant and Candidate Data Privacy Notice</a>. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

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