Talkspace is a leading online therapy platform that connects individuals with licensed therapists for convenient and confidential mental health support. Founded in 2012, Talkspace has revolutionized the way people access therapy by providing affordable and accessible counseling services through its easy-to-use mobile app and web platform. With a team of experienced therapists and a commitment to breaking down barriers to mental health care, Talkspace is transforming the landscape of therapy and promoting emotional well-being for all.

talkspace

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! 
We are looking for an experienced Senior Software Engineer, Tech Lead&nbsp;to join our Engineering&nbsp;team. The Senior Software Engineer, Tech Lead is responsible for leading software engineering teams to successfully develop and implement features, troubleshoot technical challenges, and manage product releases. This role involves planning large tasks, delegating work effectively, and ensuring high code quality through rigorous pull request reviews. The Tech Lead is accountable for delivering complex, production-ready features to QA, addressing roadblocks with persistence, and collaborating with team members to solve problems. With expertise in at least one coding area (backend, frontend, or devops), they ensure alignment with industry standards and promote a big-picture understanding of business challenges. This role also mentors junior engineers, supports hiring and training, and drives continuous improvements in code quality, system health, and QA practices. The Tech Lead fosters transparency within the team, communicates technical decisions clearly, and works closely with cross-functional teams to ensure the timely and successful completion of projects. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.
What You’ll Do
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Leadership &amp; Project Management 
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Leads software engineering teams by guiding feature development, troubleshooting technical issues, and managing product releases.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Plans large tasks and delegates work to team members to ensure effective execution.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Takes responsibility for code quality assurance, reviewing pull requests to maintain high code standards and adherence to guidelines.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensures the delivery of complex, production-ready features to QA, minimizing bugs and improving code quality.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrates persistence when facing roadblocks and collaborates with others to solve problems.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Impact &amp; Continuous Improvement</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Technical Expertise &amp; Coding Skills 
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proficient in at least one area of coding (backend, frontend, devops) with a solid understanding of industry trends and standards.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Capable of reviewing code efficiently and providing constructive feedback.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrates a big-picture viewpoint with a strong understanding of business problems.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Impact &amp; Continuous Improvement 
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Promotes transparency within the team, sharing challenges, failures, and successes.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintains a high contribution rate to the codebase and actively addresses bugs and opens tickets for improvements.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Mentors junior engineers and helps with hiring and training technical personnel.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Oversees system updates, monitors system health, and ensures that all applications are up-to-date.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Holds end-to-end responsibility for getting features production-ready and identifies potential risks in code.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Helps ensure consistency and quality in the codebase through pull request reviews and feedback.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Advocates for and enforces proper QA practices across the projects involved.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communication &amp; Cross-Functional Leadership 
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborates with team members to identify and solve technical challenges.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Creates an environment where team members feel motivated to ask questions, voice concerns, and contribute ideas.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serves as a liaison between engineering, management, and stakeholders to ensure alignment and successful project completion.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Effectively communicates technical decisions through design documents, technical discussions, and comprehensive documentation.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provides mentorship to junior engineers through pairing, feedback, and regular 1:1 meetings.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communicates proactively with cross-functional teams, including product management and business teams, to address project needs and potential issues.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identifies and communicates potential project risks and requirements issues to stakeholders in a timely manner.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; font-style: italic;">Performs other related duties as assigned.&nbsp;</li>
</ul>
About You&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor’s degree or higher in Computer Science, Technology, Engineering, or Math.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">6+ years of professional experience working in both react and node.js</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">5+ years of professional experience in software development.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">3+ years of experience supporting teams or collaborating with subject matter experts, with a focus on contributing to team success and learning from leadership.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong technical expertise and understanding of industry trends, with the ability to provide insights and assistance to the team when needed.</li>
</ul>
Benefits&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive Medical, Dental and Vision plans</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pre-tax benefits: HSA/ FSA</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">401k Retirement Savings Program with matching up to 4%</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Voluntary benefits including disability, basic life or pet insurance, etc.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly Wellness Stipend to promote mental and physical self-care</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO and Remote First Environment</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Regular team events, including Wellness Workshops and Team Building Events</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!&nbsp;</li>
</ul>
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The base salary range for this role is between $175,000 - $215,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.&nbsp;
Why Talkspace?&nbsp;
Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse&nbsp; “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!
<h3>EQUAL OPPORTUNITY EMPLOYER</h3>
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Senior Software Engineer, Tech Lead

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! 
We are looking for an experienced Senior Software Engineer to join our team. This individual will play a key role in designing, building, and scaling the core applications and services that power our platform. The ideal candidate is a hands-on full-stack engineer looking to build 0 to 1. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. As a senior member of the team, you'll partner closely with Product, Design, and Engineering stakeholders to deliver high-quality solutions while helping shape technical standards and best practices across the organization.
This is a remote position. Candidates must be based in Eastern Time. Talkspace Headquarters is located in NYC.
What You’ll Do
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Technical Skills
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Writes correct and consistent code using both knowledge and expertise (backend, frontend, and devops).</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develops and maintains full-stack web applications using React on the frontend and Node.js on the backend.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Designs, builds, and integrates APIs and backend services to support product functionality and system integrations.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Reviews code efficiently and give feedback on it.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Understands industry standards and consistently keeps informed of upcoming trends.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communication and Leadership 
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communicates and justifies technical decisions via design docs, tech talks and documentation.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Mentors Junior Engineers via Pairing, Feedback, PR Review and 1:1's.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communicates effectively cross-functionally to the Product team, his manager, and business if needed.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proactively identifies problems with requirements for and his own projects and the engineers they support and communicates it to stakeholders.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Project Management 
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Delivers complex product to QA that is fully developed and bug-free.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Takes initiative to fix bugs, open tickets and improve code when needed</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Persistent in the face of roadblocks, knows when to pull others to solve the problem if needed.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Impact 
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">End-to-end responsibility for getting production-ready features to the finish line.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identifies problems and potential risks in his code and others.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Helps keep consistency and quality in the code base with PR overview and feedback.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Helps enforce proper QA for all products that he is involved in.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; font-style: italic;">Performs other related duties as assigned.</li>
</ul>
About You&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor's degree or higher in Computer Science, Technology, Engineering or Math.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">5+ years of professional experience developing software</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">5+ years of professional experience working in both react and node.js</li>
</ul>
Benefits&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive Medical, Dental and Vision plans</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pre-tax benefits: HSA/ FSA</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">401k Retirement Savings Program with matching up to 4%</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Voluntary benefits including disability, basic life or pet insurance, etc.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly Wellness Stipend to promote mental and physical self-care</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO and Remote First Environment</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Regular team events, including Wellness Workshops and Team Building Events</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!&nbsp;</li>
</ul>
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The base salary range for this role is between $146,000 - $180,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.&nbsp;
Why Talkspace?&nbsp;
Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse&nbsp; “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!
<h3>EQUAL OPPORTUNITY EMPLOYER</h3>
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Senior Software Engineer

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! 
We are looking for an experienced&nbsp;Network Onboarding Specialist&nbsp;to join our Network &amp; Clinical Quality&nbsp;team. This role would be responsible for overseeing day-to-day 1099 and W2 onboarding workflows, partnering with the Network Onboarding Manager to streamline processes, support provider onboarding and maintenance, and assist the clinical team with W2 initiatives and enrollment reporting. We are looking for someone who is highly organized, collaborative, and solutions-oriented, with a passion for identifying improvements, troubleshooting operational challenges, and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.
What You’ll Do
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Onboarding Support
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Oversee and support the day-to-day operations for both 1099 and W2 workflows.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in the onboarding platforms (Fountain, Talkspace Admin/product, etc.).</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure efficient onboarding processes (smooth phase changes, contracting, etc.), guaranteeing smooth provider maintenance processes (providers' account changes, etc.).</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Learn, document, and execute all requirements related to onboarding.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians through the flow.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Onboarding Improvement
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Report on enrollment trends within the funnel.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify areas of improvement, bugs and product gaps, and operational bottlenecks.</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Troubleshoot any bottlenecks and blockages in the flow/ reach out to stakeholders who can assist.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Team Collaboration
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Be an active participant and problem solver in recurrent meetings.</li>
</ul>
</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Performs other related duties as assigned.</li>
</ul>
About You&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">BA/BS degree preferred.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">1 - 2 years of customer-facing experience required.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience (or strong interest) in working in a fast-paced environment.&nbsp;</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Attention to detail.</li>
</ul>
Benefits&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive Medical, Dental and Vision plans</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pre-tax benefits: HSA/ FSA</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">401k Retirement Savings Program with matching up to 4%</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Voluntary benefits including disability, basic life or pet insurance, etc.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly Wellness Stipend to promote mental and physical self-care</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO and Remote First Environment</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Regular team events, including Wellness Workshops and Team Building Events</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!&nbsp;</li>
</ul>
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The base salary range for this role is between $50,000 and $60,000/yr. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.&nbsp;
Why Talkspace?&nbsp;
Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse&nbsp; “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!
<h3>EQUAL OPPORTUNITY EMPLOYER</h3>
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Network Onboarding Specialist

Director, Channel Partnerships

Our mission at Talkspace is to lower the barriers to mental healthcare. A critical piece to ensuring that everyone has access to therapy is partnering closely with the healthcare payer ecosystem to help our members get the care they need. Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Client Support Supervisor to join our Client Support team. This role would be responsible for leading and developing a team of client support representatives, ensuring their success from their first day at Talkspace through their entire journey. This includes assessing their work, providing feedback, and driving performance and quality to achieve outlined success metrics. We are looking for someone who has experience developing a team and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.
*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*
&nbsp;
What You'll Do
Supervisor responsibilities
<ul>
<li>
<ul>
<li>Lead and develop a team of client support representatives from their first day at Talkspace through their last, ensuring the achievement of all outlined success metrics by frequently assessing their work and providing feedback aimed to maximize performance and quality.</li>
<li>Conduct 1:1 meetings and performance reviews with direct reports to help motivate them in their daily workload, while also driving team morale, and fostering career development.</li>
<li>Staff departmental specialty projects based on required skill set per focus area and volume needs; oversee the execution of duties + conduct periodic analysis of project effectiveness.</li>
<li>Report on your micro team’s production and quality performance on a weekly basis, noting trends and discussing required action plans for performance improvement.</li>
<li>Monitor departmental staffing levels through scheduling + gameplan mapping, suggest changes to help support daily operations, as needed.</li>
<li>Participate in the implementation of department performance metric targeting; work with key stakeholders to refine SLAs as business goals shift.</li>
<li>Design and execute corrective action plans for representatives not achieving outlined performance and quality metrics.</li>
<li>Participate in hiring of support representatives and assist new hires to ramp to production within outlined timeframes.&nbsp;</li>
<li>Execute weekly payroll responsibilities.</li>
<li>Participate in leadership training, as assigned.</li>
</ul>
</li>
</ul>
Tools
<ul>
<li>
<ul>
<li>Actively monitor all CRM ticket inboxes/queues to ensure teams are meeting required first response times.</li>
<li>Effectively manage all leadership CRM inboxes/queues, directing and answering tickets, as needed.</li>
<li>Work closely with department leadership on strategies to maintain queues, assigning representatives where needed, to prevent increases to backlog.</li>
<li>Optimize internal use of QA software to record outcomes of coaching conversations for posterity and stakeholder visibility.</li>
<li>Assist client support sta with duties where required.</li>
</ul>
</li>
</ul>
Department Optimization
<ul>
<li>
<ul>
<li>Maintain advanced working knowledge of departmental policies, procedures, and voice of our customer (VOC).</li>
<li>Assist support representatives to investigate client reports of service interruptions, partner with internal teams on a resolution and communicate to support representatives to quickly resolve customer service complaints.</li>
<li>Assist with the development and implementation of company service policies and updates, draft documentation pertaining to customer service department activities, as needed.</li>
<li>Identify ongoing trends seen within client outreach and recommend enhancements to departmental policy, procedure, and company tools + resources, as needed.</li>
<li>Work with representatives to develop pathways for surfacing trends seen within client inquiries, opportunities for process improvement, and recommend ideas to improve SOPs.</li>
</ul>
</li>
</ul>
Collaboration
<ul>
<li>
<ul>
<li>Participate in interdepartmental meetings, providing insight into our end user and client support representative experience, as needed.</li>
<li>Partner with department Specialists/Leads to resolve escalated support tickets.</li>
<li>Initiate cross-departmental communication and coordinate to escalate and resolve customer issues.</li>
<li>Partner with Training, Quality + Content teams to ensure our knowledge materials + resources are adequate and allow staff to meet outlined performance expectations and service excellence standards.</li>
</ul>
</li>
</ul>
Perform other related duties as assigned.
&nbsp;
About You
<ul>
<li>A Bachelor's degree from a four-year college or university.</li>
<li>At least 2+ years direct experience managing and developing contact center support representatives, preferably in a telehealth environment.</li>
<li>Experience with Zendesk, Atlassian (Confluence, Jira), Stripe, and Looker, a plus.</li>
<li>Outstanding computer and technology skills.</li>
<li>Superb organizational and project management skills.</li>
<li>Outstanding communication skills, both written and verbal.</li>
<li>Proven people leadership skills (coaching, staffing, planning).</li>
<li>Strong decision-making and process improvement skills.</li>
<li>Self-starter, able to work independently and prioritize effectively.</li>
<li>Excellent time management skill; strong sense of urgency.</li>
<li>Experience managing and developing standard operating procedures.</li>
<li>Passion for delivering a phenomenal customer experience!</li>
<li>Strong internet connection, required.</li>
</ul>
Bonus Points
<ul>
<li style="font-weight: 400;">Knowledge or experience with telehealth, telemedicine, or health plans</li>
<li style="font-weight: 400;">Experience (or strong interest) in working in a fast-paced environment</li>
<li style="font-weight: 400;">Experience with third parties/vendor management</li>
</ul>
&nbsp;
Benefits&nbsp;
<ul>
<li>Comprehensive Medical, Dental and Vision plans coverage since day one</li>
<li>Pre-tax benefits: HSA/ FSA</li>
<li>401k Retirement Savings Program with matching up to 4%</li>
<li>Voluntary benefits including disability, basic life or pet insurance, etc.</li>
<li>Monthly Wellness Stipend to promote mental and physical self-care</li>
<li>Flexible PTO and Remote First Environment</li>
<li>Regular team events, including Wellness Workshops and Team Building Events</li>
<li>Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!</li>
</ul>
&nbsp;
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The base salary range for this role is between $65,000.00 and $72,500.00. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.
&nbsp;
Why Talkspace?&nbsp;
Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness , focused on providing quality mental health services on your own terms.&nbsp;
Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.&nbsp;
Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!&nbsp;
&nbsp;
<h3>EQUAL OPPORTUNITY EMPLOYER</h3>
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
&nbsp;
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.
&nbsp;

Client Support Supervisor

Clinical Risk Specialist

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! 
We are looking for an experienced Clinical Quality Specialist to join our Network and Clinical Quality&nbsp;team. As a Clinical Quality Specialist, you'll lead peer proficiency reviews, contribute to quality improvement initiatives, and provide essential clinical support for network providers. Your expertise will create a substantial impact in upholding&nbsp;the highest standards of care.&nbsp;
To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
*This is a remote position based on Eastern Time with a Monday - Friday daytime schedule.
What You’ll Do
<ul>
<li>Peer Proficiency Review
<ul>
<li>Conduct room/documentation audits to investigate complaints and determine the validity of findings and evaluate improvement opportunities and risk&nbsp;</li>
<li>Assist with Interrater Reliability initiative</li>
<li>Develop and evolve criteria used to evaluate clinical quality</li>
</ul>
</li>
<li>Clinical Support
<ul>
<li>Support providers in network with clinical issues and connect them with peer consultants as needed&nbsp;</li>
<li>Coordinate with CMO, SVP, Network, Director of Clinical &amp; Quality, and/or Manager of Quality to support execution of special clinical projects&nbsp;</li>
<li>Assist with clinical risk management</li>
<li>Provide clinical support cross-departmentally</li>
</ul>
</li>
<li>Quality Management
<ul>
<li>Coordinate with Quality Management about room/documentation audits to guide practitioner action plans</li>
<li>Assist with the development of clinical policy and procedures</li>
<li>Assist with provider performance monitoring and remediation</li>
<li>Engage in quality improvement initiatives as needed&nbsp;</li>
</ul>
</li>
<li>Performs other related duties as assigned</li>
</ul>
 About You&nbsp;
<ul>
<li style="font-weight: 400;">Current license to practice independently without supervision (e.g. Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges</li>
<li style="font-weight: 400;">5+ years of clinical experience</li>
<li style="font-weight: 400;">2+ years experience in telehealth and QA</li>
<li style="font-weight: 400;">Experience with high acuity clients preferred</li>
<li style="font-weight: 400;">Demonstrated understanding of how AI is used in/impacts the clinical field preferred</li>
</ul>
&nbsp;
Benefits&nbsp;
<ul>
<li style="font-weight: 400;">Comprehensive Medical, Dental and Vision plans coverage</li>
<li style="font-weight: 400;">Pre-tax benefits: HSA/ FSA</li>
<li style="font-weight: 400;">401k Retirement Savings Program with matching</li>
<li style="font-weight: 400;">Voluntary benefits</li>
<li style="font-weight: 400;">Monthly Wellness Stipend to promote mental and physical self-care</li>
<li style="font-weight: 400;">Flexible PTO and Remote First Environment</li>
<li style="font-weight: 400;">Regular team events, including Wellness Workshops and Team Building Events</li>
<li style="font-weight: 400;">Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!&nbsp;</li>
</ul>
&nbsp;
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
 The base salary range for this role is between $75,000 and $80,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.&nbsp;
&nbsp;
Why Talkspace?&nbsp;
Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.&nbsp;
Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.
Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.
Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!
&nbsp;
<h3>EQUAL OPPORTUNITY EMPLOYER</h3>
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
&nbsp;
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;
&nbsp;
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.
&nbsp;
&nbsp;

Clinical Quality Specialist

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! 
We are looking for an experienced Network Planning Analyst&nbsp;to join our Network Planning and Strategy team. This role would be responsible for analyzing current and future demand, evaluating capacity and skill coverage, identifying gaps, and translating business needs into actionable staffing requirements.&nbsp;We are looking for someone who has experience develop recurring and ad hoc reporting, conduct scenario analysis, and present findings and recommendations to business leaders&nbsp;and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position based on Eastern Time, M-F 9a-6p. Talkspace Headquarters is located in NYC but qualified candidates do not need to reside in New York.
What You’ll Do
<h3>Forecasting &amp; Planning</h3>
<ul>
<li style="font-size: 12pt;">Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends.</li>
<li style="font-size: 12pt;">Identify and communicate trends that may impact future demand, capacity, or resource needs.</li>
<li style="font-size: 12pt;">Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment.</li>
<li style="font-size: 12pt;">Compare forecasted and actual results to identify variances and continuously improve planning assumptions.</li>
</ul>
<h3>Capacity &amp; Scenario Analysis</h3>
<ul>
<li style="font-size: 12pt;">Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs.</li>
<li style="font-size: 12pt;">Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests.</li>
<li style="font-size: 12pt;">Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions.</li>
<li style="font-size: 12pt;">Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations.</li>
</ul>
<h3>Reporting &amp; Real-Time Analytics</h3>
<ul>
<li style="font-size: 12pt;">Generate and maintain recurring and ad hoc reports using Looker and Google Sheets.</li>
<li style="font-size: 12pt;">Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance.</li>
<li style="font-size: 12pt;">Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance.</li>
<li style="font-size: 12pt;">Investigate performance trends and variances to identify underlying drivers, risks, and opportunities.</li>
<li style="font-size: 12pt;">Continuously improve reporting processes, data visibility, and analytical tools.</li>
</ul>
<h3>Business Insights &amp; Communication</h3>
<ul>
<li style="font-size: 12pt;">Translate complex analysis into clear, actionable insights and recommendations for business leaders.</li>
<li style="font-size: 12pt;">Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions.</li>
</ul>
About You&nbsp;
<ul>
<li style="font-size: 12pt;">3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role.</li>
<li style="font-size: 12pt;">Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling.</li>
<li style="font-size: 12pt;">Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis.</li>
<li style="font-size: 12pt;">Experience conducting gap analysis and developing scenarios or what-if models.</li>
<li style="font-size: 12pt;">Strong experience generating operational reports and translating data into actionable insights.</li>
<li style="font-size: 12pt;">Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions.</li>
<li style="font-size: 12pt;">Experience creating presentations and communicating analytical findings to business and leadership audiences.</li>
<li style="font-size: 12pt;">Strong written and verbal communication skills.</li>
<li style="font-size: 12pt;">Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment.</li>
</ul>
Bonus Points
<ul>
<li style="font-size: 12pt;">Experience with Looker, including working with Explores, dashboards, and reporting.</li>
<li style="font-size: 12pt;">Experience supporting multiple lines of business, markets, regions, or specialized skill sets.</li>
<li style="font-size: 12pt;">Experience with Tableau, Power BI, Mode, or similar business intelligence tools.</li>
<li style="font-size: 12pt;">Experience developing scalable or automated reporting solutions.</li>
<li style="font-size: 12pt;">Experience creating presentations and communicating analytical findings to business and leadership audiences</li>
</ul>
Benefits&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive Medical, Dental and Vision plans</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pre-tax benefits: HSA/ FSA</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">401k Retirement Savings Program with matching up to 4%</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Voluntary benefits including disability, basic life or pet insurance, etc.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly Wellness Stipend to promote mental and physical self-care</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO and Remote First Environment</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Regular team events, including Wellness Workshops and Team Building Events</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!&nbsp;</li>
</ul>
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The base salary range for this role is between $85,000 and $105,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.&nbsp;
Why Talkspace?&nbsp;
Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse&nbsp; “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!
<h3>EQUAL OPPORTUNITY EMPLOYER</h3>
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Network Planning Analyst

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! 
We are looking for an experienced Credentialing Specialist to join our Credentialing (Clinical Quality Operations) team. This role would be responsible for executing and supporting the day-to-day credentialing operations, which includes collaborating with the Credentialing Manager to streamline operational processes, preparing for the Credentialing Committee, and reporting on credentialing key performance indicators (KPIs).&nbsp;We are looking for someone who has experience supporting new applicants, coordinating with Credentialing Verification organizations for timely completion and communicating with them to improve outreach efforts, and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position required to work 9a-6p Monday - Friday local time. Talkspace Headquarters is located in NYC but we do not require residence in New York.
What You’ll Do
Credentialing
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Exhibit wide-ranging experience and proficiency in performing all daily credentialing functions</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Review and conduct quality check of all daily functions, such as review of completed files, approval dates, license expiration dates, provider credentialing data</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Monitor provider status of credentialing files and communicate status updates to Credentialing Verification Organization (CVO)</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Manage data entry and accuracy for all necessary provider information such as NPI numbers and/or CAQH profile information to ensure accurate storage record of provider files</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Correspond with providers to via Zendesk</li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Coordinate with CVO and providers to ensure timely completion and maintenance of all credentialing correspondence and documentation in the Fountain system and implement Fountain system updates to reflect decisions in support of the Credentialing Manager</li>
</ul>
Recredentialing
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure timely re-credentialing of the credentialed provider network by performing weekly follow-up review of provider CAQH status and communicating status to CVO when complete or the provider when incomplete</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Coordinate with CVO to ensure timely completion of re-credentialing review for each clinician</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain CVO database and files management within Fountain to aid with the completion of recredentialing</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Performing quality assurance (QA) checks to ensure the uploaded documents in the Fountain system represent accurate data for each clinician</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist Credentialing Manager with outreach and retention in high need states for providers in jeopardy of failing to re-credential and remain in the TS network</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist Credentialing Manager as needed with completing duties related to the approved re-credentialed providers process</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure accurate status for approved and re-credentialed providers in the Fountain system</li>
</ul>
Auditing
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist with quarterly internal audits to ensure efficiency and accuracy within the Credentialing Program using the audit tool</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist with annual external CVO audits to ensure compliance with the delegated credentialing agreement using the audit tool</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work with Credentialing Manager and Enterprise clients to provide data for audits on an annual, monthly or ad hoc basis</li>
</ul>
Licensing
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Perform quality review of credentialed license data to ensure accuracy</li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Initiate outreach of providers with expired license data to secure license renewal and retain providers in the state directory for the license in facilitating client transfer and/or deactivation with untimely license renewal</li>
</ul>
Relations Management
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain relationship with Enterprise clients under the delegated credentialing agreement as support to the Credentialing Manager</li>
</ul>
Performs other related duties as assigned.
About You&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">2-3 years of professional work experience in a highly communicative role.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor’s Degree preferred.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proficiency in Microsoft or like applications</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proficiency with G-Suite or like applications</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Credentialing experience preferred.</li>
</ul>
Benefits&nbsp;
<ul>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive Medical, Dental and Vision plans</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pre-tax benefits: HSA/ FSA</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">401k Retirement Savings Program with matching up to 4%</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Voluntary benefits including disability, basic life or pet insurance, etc.</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly Wellness Stipend to promote mental and physical self-care</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO and Remote First Environment</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Regular team events, including Wellness Workshops and Team Building Events</li>
<li style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 12pt;">Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!&nbsp;</li>
</ul>
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The hourly rate for this role is $25.96/hr ($54,000). Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.&nbsp;
Why Talkspace?&nbsp;
Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse&nbsp; “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!
<h3>EQUAL OPPORTUNITY EMPLOYER</h3>
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?&nbsp;
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

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