Torch is a rapidly growing start-up (5x last year) that has raised over $30+ million from top VCs including Bessemer Venture Partners, Felicis, Health Velocity, and FJ Labs. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals' procurement process and helps them secure the best prices.

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<h3 style="line-height: 1.2; margin-top: 14pt; margin-bottom: 4pt;">Customer Success Manager - Marketplace</h3>
Torch Dental&nbsp; | Full-time
About Torch Dental
Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. Our mission is to give every dental office the modern software, automation, and visibility they need to operate efficiently and profitably.&nbsp;
About the Role
Customer Success Manager is a foundational role focused on delivering an exceptional customer experience and driving value across a book of small to mid-sized accounts. You’ll guide customers through onboarding, support their early adoption, and proactively work to retain and grow their relationship with Torch.
In this role, you’ll use core skills in customer engagement, platform expertise, and will be heavily focused on retention and renewals. You’ll also play an important role in capturing customer feedback, identifying patterns, and collaborating cross-functionally to improve the overall experience. This is a great opportunity for someone eager to build a career in Customer Success with a fast-growing, customer-obsessed team.
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<h3 style="margin-top: 16pt; margin-bottom: 4pt;">What you’ll do</h3>
<h4 style="line-height: 1.2; margin-top: 12pt; margin-bottom: 2pt;">Customer Relationship Management</h4>
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Own a portfolio of complex customer accounts from onboarding through early adoption to renewal, ensuring a smooth and supportive experience.
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Drive product usage and value through regular check-ins, education, and support touchpoints.
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Understand customer goals and challenges and ensure Torch is delivering on their needs.
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Track account health, flag potential risks early, and surface retention concerns to the team.
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Help customers get the most out of Torch’s features, especially those related to cost savings, time efficiency, and vendor consolidation.
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Use data and platform insights to personalize outreach and demonstrate value (savings, time saved, etc.)
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Run regular practice reviews with customers for goal alignment and consult on how they can continuously maximize their success on the platform.
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Focus on GMV retention, helping ensure that customers continue to consolidate and grow their purchasing on Torch over time.
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<h4 style="line-height: 1.2; margin-top: 12pt; margin-bottom: 2pt;">Internal Collaboration &amp; Process Improvement</h4>
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Log key customer insights in Salesforce and help identify trends across your book of business.
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Provide feedback to the product, supplier, and operations teams based on customer conversations.
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Support pilot programs or process experiments in cross-functional collaboration with product, engineering and supplier teams.
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What we're looking for
Required:
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1-2+ years in a customer success, account management, or sales, ideally in a startup or fast-scaling SaaS environment.
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Strong written and verbal communication. You'll be working with dental office staff through onboarding, adoption and long term retention so building trust and establishing yourself as their key source of support is key.
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Strong tech competency. You will be working directly with customers on integrating their current ordering processes into our solution and will need to be able to communicate with users who may not be as comfortable with tech-first solutions.
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Excellent organizational skills, you will be managing 250-350 accounts in your book of business and need to be able to context switch as you assist both new and well established&nbsp; Torch customers with their every day needs.
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Customer Success Manager - Marketplace

<h3 style="margin-top: 12pt; margin-bottom: 12pt;">About Us</h3>
Torch Dental is a high-growth startup on a mission to empower healthcare providers starting with the $100B+ dental market. We’re building a new AI powered Revenue Cycle Management product from the ground up to transform how dental practices get paid. Insurance claims today involve significant manual work across follow up, payment posting, and reconciliation. We believe much of that work can be automated, and we’re building the product to make that possible. We also operate a Marketplace that modernizes dental supply procurement with transparent pricing and a seamless online purchasing experience.
Backed by $50M+ from premier investors like Bessemer, American Express, Health Velocity Capital and Felicis, we are a mission-driven team dedicated to solving tangible problems for small business owners. We prioritize customer obsession and a bias for action, fostering a collaborative culture where every engineer is encouraged to take ownership and deliver meaningful impact.
<h3 style="margin-top: 12pt; margin-bottom: 12pt;">The Role</h3>
We're looking for a Senior Full Stack Engineer who leans frontend to build our RCM product while also contributing to our established Marketplace. You'll spend the majority of your time building the experiences dental practice owners and their teams use every day, while owning features end to end across the stack.
We care deeply about customers and the product experience. You'll work closely with product, business stakeholders, and other engineers to understand customer problems, shape solutions, and ship experiences that feel simple and intuitive.
We expect AI to be part of how you build. Project planning , driving implementation with coding agents, and reviewing output with the same rigor you'd apply to a teammate's pull request. Our interview process reflects this. During the onsite, you'll build on your own laptop using your own AI tools and setup, so we can see how you actually work.
<h3 style="margin-top: 12pt; margin-bottom: 12pt;">Key Responsibilities</h3>
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Build fast, well-structured frontend experiences in React and TypeScript
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Own features end-to-end — from component and state management through API integration and deployment.
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Contribute to backend APIs using Python and FastAPI
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Collaborate with product and business stakeholders to translate requirements into clean, usable interfaces
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Participate in code reviews, architecture discussions, and engineering standards
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Mentor other engineers and advocate for frontend quality across the team
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Navigate two distinct frontend contexts — our RCM product is a React/TypeScript SPA; our Marketplace app is Django server-rendered with bundled JS
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<h3 style="margin-top: 12pt; margin-bottom: 12pt;">What We're Looking For</h3>
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7+ years of software engineering experience with a strong frontend focus
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Deep expertise in React and TypeScript
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Solid understanding of UI fundamentals — layout, performance, and state management
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Hands-on experience with TanStack Router and TanStack Query (or strong opinions about routing and data fetching you're ready to apply)
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Backend range to build and maintain Python/FastAPI endpoints and data models
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Strong instincts for product quality, strong attention to detail and judgement to around implementation decisions
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Familiarity with coding agents and can articulate where they work well, where they fail, and how their workflow has evolved around them
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<h3 style="margin-top: 12pt; margin-bottom: 12pt;">Preferred Qualifications</h3>
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Experience with payment flows, billing systems, or insurance-adjacent products
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Familiarity with Zod and schema-driven API clients
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Familiarity with TanStack Router and TanStack Query (our RCM product's stack)
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Background in B2B SaaS or workflow-heavy products
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Healthcare or dental industry experience
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<h3 style="margin-top: 12pt; margin-bottom: 12pt;">Compensation and Benefits</h3>
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Competitive compensation packages including early-stage equity
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401(k) retirement plans through Empower
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Comprehensive health and dental insurance via Aetna
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Flexible time off policy for all employees
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Paid leave for new parents
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Fully provisioned kitchen for our onsite team
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A vibrant, collaborative culture featuring team events and celebrations of our collective milestones
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Senior Full Stack Engineer

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<h2 style="margin-top: 18pt; margin-bottom: 4pt;">About Us</h2>
Torch Dental is building the operating system for dental practices. We help dental practices save time, reduce costs, and improve profitability through software that modernizes critical parts of their business.
Today, we offer two major products:
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Torch Dental Marketplace - the Amazon of the dental supply chain, helping practices simplify purchasing and access transparent pricing across thousands of products.
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Torch Revenue Cycle Management - an agentic AI insurance platform designed to solve one of the biggest pain points in dentistry: helping practices get paid faster and more accurately by insurance providers.
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Torch is a profitable, rapidly growing company operating in a $100B+ healthcare market. We're backed by leading investors including Blackstone, Bessemer Venture Partners, and American Express Ventures, and we're entering an exciting new chapter as we scale both our marketplace and AI-powered revenue cycle platform.
We're a high-performance, close-knit team that enjoys solving real customer problems. We move quickly, take ownership, and maintain a strong bias for action. We believe great people do their best work when given meaningful responsibility, ambitious goals, and the opportunity to make a measurable impact. If you're excited about building category-defining products and helping healthcare providers thrive, we'd love to meet you.
<h2 style="margin-top: 18pt; margin-bottom: 4pt;">Your Impact</h2>
As a Senior Account Executive, you will play a critical role in Torch's next phase of growth. You will own the full sales cycle, partnering directly with dental practices to understand their challenges, demonstrate business value, and help them adopt solutions that improve both operational efficiency and financial performance.
This is an opportunity to sell products that solve meaningful, everyday problems for customers. In addition to helping practices streamline purchasing through Torch Marketplace, you will be on the front lines of scaling Torch Revenue Cycle Management, our new AI-powered platform designed to help practices navigate insurance complexity, reduce administrative burden, and accelerate reimbursement.
Beyond consistently closing new business, you will be a leader within the sales organization. You'll help shape sales strategy, share best practices, raise performance standards, and contribute to the development of the team around you. We are looking for someone who wants more than quota attainment, someone who wants ownership, influence, and the opportunity to help build a category-leading company.
You'll have significant autonomy over your pipeline and success while working closely with company leadership to shape how we bring our products to market. For the right person, this role offers the opportunity to make an outsized impact on the trajectory of both the sales organization and the company as a whole.
<h2 style="margin-top: 18pt; margin-bottom: 4pt;">Location</h2>
Austin, Texas
In-office Monday–Thursday, with the opportunity to work remotely on Fridays after successful ramp-up.
<h2 style="margin-top: 18pt; margin-bottom: 4pt;">Schedule</h2>
Monday–Friday | 7:45 AM – 5:00 PM CST
<h2 style="margin-top: 18pt; margin-bottom: 4pt;">What You'll Do</h2>
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Own the full sales cycle from prospecting through close
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Generate, manage, and convert a robust pipeline of new business opportunities through a combination of outbound prospecting, relationship building, and sales execution.
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Lead by example on outbound activity by making 50+ outbound calls per day once fully ramped
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Comfortable balancing high-volume prospecting activity with discovery calls, product demos, negotiations, and closing responsibilities.
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Demonstrated success in high-growth or rapidly changing environments where adaptability, ownership, and resourcefulness are critical.
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Conduct strategic discovery conversations to uncover customer challenges and business objectives
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Deliver compelling product demonstrations and ROI-driven presentations
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Build relationships with practice owners, office managers, and key decision-makers
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Negotiate and close new business opportunities
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Maintain accurate forecasting, pipeline management, and customer records within Salesforce
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Partner with leadership to refine sales processes, messaging, and go-to-market strategies
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Mentor and share best practices with teammates to help elevate overall team performance
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<h2 style="margin-top: 18pt; margin-bottom: 4pt;">What We're Looking For</h2>
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3-5+ years of successful B2B sales experience, preferably within SaaS, healthcare technology, or tech-enabled services
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Documented high quota attainment across most recent roles and closing net-new business
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Strong experience with outbound prospecting and full-cycle sales
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Demonstrated success selling to SMB and mid-market customers
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Exceptional communication, presentation, and consultative selling skills
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Strong business acumen and ability to communicate value to executive-level decision-makers
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Experience managing a complex sales process and maintaining accurate forecasts
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Highly organized, self-motivated, and results-oriented
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Thrives in a high-growth, fast-paced environment
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<h2 style="margin-top: 18pt; margin-bottom: 4pt;">Why Torch Dental</h2>
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Join a rapidly growing company disrupting a $100+ billion industry
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Sell a solution with a compelling value proposition—many customers save 15–25% on supply costs
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Opportunity to make a direct impact on company growth and strategy
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Fast sales cycles that allow you to build momentum and drive meaningful results
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High-visibility role with direct access to company leadership
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In-office energy with a team that competes hard and celebrates wins together
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Clear pathway into leadership and strategic sales roles as the organization scales
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<h2 style="margin-top: 18pt; margin-bottom: 4pt;">Compensation &amp; Benefits</h2>
<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Compensation</h3>
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Base salary: $67,500
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On-Target Earnings (OTE): $120,000+
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Uncapped commission structure
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<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Benefits</h3>
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401(k) benefits
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Medical and dental coverage through Aetna
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Vision insurance
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Unlimited Paid Time Off (PTO)
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Maternity and Paternity leave
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Commuter benefits
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Fully stocked pantry and refrigerator&nbsp;
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Team events, happy hours, and celebrations that recognize our collective success
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<h3 style="margin-top: 14pt; margin-bottom: 4pt;">Growth Opportunities</h3>
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Opportunity to influence sales strategy and team development
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Career progression into leadership and strategic revenue roles
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<h2 style="margin-top: 18pt; margin-bottom: 4pt;">Equal Opportunity Employer</h2>
Torch Dental is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.
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