Upwork is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Our talent community earned over $3.3 billion on Upwork in 2021 across more than 10,000 skills in categories including website & app development, creative & design, customer support, finance & accounting, consulting, and operations.

upwork

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.
Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at<a href="http://upwork.com/"> Upwork.com</a> and follow us on<a href="https://www.linkedin.com/company/upwork"> LinkedIn</a>,<a href="https://www.facebook.com/upwork"> Facebook</a>,<a href="https://www.instagram.com/upwork/"> Instagram</a>,<a href="https://www.tiktok.com/@upwork"> TikTok</a>, and<a href="https://twitter.com/upwork"> X</a>; and learn more about Lifted at<a href="http://go-lifted.com"> Go-Lifted</a> and follow on<a href="https://www.linkedin.com/company/go-lifted/"> LinkedIn</a>.
<hr>
We are seeking a proactive, highly organized Executive Assistant to support the Office of the CEO. In this in-person role based in Palo Alto, you will work closely with the Executive Assistant to the CEO, Chief of Staff to the CEO, and CEO to ensure seamless day-to-day operations, thoughtful coordination, and exceptional execution.
This is an opportunity to work at the center of Upwork's leadership team, where your ability to anticipate needs, navigate shifting priorities, and solve problems independently will make a meaningful impact. You will serve as a trusted partner, managing complex logistics, supporting executive workflows, and creating an exceptional experience for internal and external stakeholders.
Success in this role requires ultimate discretion, sound judgment, attention to detail, and a collaborative mindset. You will have the autonomy to own key operational responsibilities, identify opportunities to improve processes, and help the Office of the CEO operate effectively.
<h3>Responsibilities</h3>
<ul>
<li>Provide in-office support to the Office of the CEO (CEO, Chief of Staff and EA to CEO) through extensive calendar management, including multi-channeled work streams.</li>
<li>Partner with the CoS and EA. You will work in concert to manage CEO and CoS calendars and implement the executive team's operating model.</li>
<li>Own day-to-day in-office operations for the Office of the CEO, including meeting preparation, daily lunches, catering, refreshments, support executive visits and guests, and other hospitality needs to create a welcoming, well-organized environment.</li>
<li>Coordinate executive travel and logistics in partnership with the EA to the CEO. This includes domestic and international itineraries, aviation, ground transportation, accommodations, and real-time adjustments, ensuring a seamless experience.</li>
<li>Plan and execute executive meetings, leadership offsites, and special events, managing scheduling, venues, vendors, materials, and logistics while ensuring a high-quality experience for participants, in partnership with the EA to the CEO.</li>
<li>Support the CoS and EA to the CEO in tracking timelines, coordinating cross-functional stakeholders, and following up to keep time-sensitive work on track.</li>
<li>Source and manage venues and vendors, partnering with cross-functional teams to facilitate contract renewals and onboard new vendors.</li>
<li>Manage administrative and operational workflows, including expense reporting, invoice processing, calendar analysis, and contract tracking, with extreme attention to detail.</li>
<li>Collaborate across teams to improve execution and efficiency, proactively identifying operational gaps, streamlining processes, and leveraging approved AI and productivity tools to improve coordination and administrative workflows.</li>
<li>Be a visible leader and culture carrier within the admin team at Upwork. You will help build and maintain a great culture in a distributed, diverse environment by connecting with admin partners across locations, sharing best practices, and modeling the collaboration and care we want to see.</li>
<li>Build trusted relationships and safeguard confidential information, partnering with executive stakeholders, administrative partners, and both internal and external contacts, while exercising discretion, sound judgment, and responsiveness to time-sensitive needs. You will have access to sensitive information and must handle delicate situations with thoughtfulness and maturity.</li>
</ul>
<h4>What it takes to catch our eye</h4>
<ul>
<li>Executive support experience: Proven experience as an Executive Assistant, with demonstrated success providing executive-level support, including complex calendar management, travel coordination, meeting logistics, and managing multiple priorities with minimal day-to-day direction.&nbsp;</li>
<li>Proactive ownership and sound judgment: Ability to anticipate needs, independently troubleshoot and resolve operational challenges, maintain exceptional attention to detail, and follow up in a timely way. You handle sensitive or confidential information with discretion and professionalism.</li>
<li>Composure in a fast-paced environment: Demonstrated ability to balance workload under short deadlines, pivot to changing priorities, and respond calmly and proactively under pressure.</li>
<li>Collaborative communication and culture-building: Excellent written and verbal communication skills, with the ability to build an atmosphere of trust and collaboration with everyone you work with, internally and externally, and to be comfortable interacting at all levels of the organization. You bring the warmth and credibility to be a positive presence for your admin peers.</li>
<li>Technology proficiency and continuous improvement: Experience with Google Workspace (Calendar, Gmail, Docs, Sheets), Slack, and productivity tools, along with curiosity and practical experience using AI to improve workflows, draft communications, or organize information. Ability to evaluate AI-generated outputs for accuracy and protect confidential information.</li>
<li>In-person presence and availability: Ability to work on-site in Palo Alto to provide hands-on executive support. Willingness to be available outside standard business hours is essential, given packed schedules and inevitable movement in calendars.</li>
</ul>
&nbsp;
Come change how the world works.
Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.
We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our <a href="https://www.upwork.com/careers/life-at-upwork">Life at Upwork</a> page to learn more about our values, working principles, and the overall employee experience.
Ready to help shape the future of work? Check out our <a href="https://careers.upwork.com/">Careers</a> page and follow us on <a href="https://www.linkedin.com/company/upwork">LinkedIn</a>, <a href="https://www.facebook.com/upwork">Facebook</a>, <a href="https://www.instagram.com/upwork/">Instagram</a>, <a href="https://www.tiktok.com/@upwork">TikTok</a>, and <a href="https://twitter.com/upwork">X</a> to learn more about life at Upwork.
Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.
Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.
We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.<div class="content-pay-transparency"><div class="pay-input"><div class="description">The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.</div><div class="title">Annual Base Compensation</div><div class="pay-range">$116,750&mdash;$166,250 USD</div></div></div><div class="content-conclusion">&nbsp;
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our <a href="http://upwork.com/careers/job-applicant-privacy-notice" target="_blank">Global Job Applicant Privacy Notice</a></div>

Executive Assistant, Office of the CEO

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.
Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at<a href="http://upwork.com/">&nbsp;Upwork.com</a>&nbsp;and follow us on<a href="https://www.linkedin.com/company/upwork">&nbsp;LinkedIn</a>,<a href="https://www.facebook.com/upwork">&nbsp;Facebook</a>,<a href="https://www.instagram.com/upwork/">&nbsp;Instagram</a>,<a href="https://www.tiktok.com/@upwork">&nbsp;TikTok</a>, and<a href="https://twitter.com/upwork">&nbsp;X</a>; and learn more about Lifted at<a href="http://go-lifted.com/">&nbsp;Go-Lifted</a>&nbsp;and follow on<a href="https://www.linkedin.com/company/go-lifted/">&nbsp;LinkedIn</a>.
<hr>
&nbsp;
We are looking for an experienced, hands-on Senior Platform Operations and Network Engineer to operate and improve the infrastructure that connects Upwork’s engineers, services, and operating environments. This role sits within Platform Operations and is responsible for the reliability, automation, lifecycle management, and operational readiness of our cloud and network infrastructure.
The role will initially focus on traditional cloud infrastructure while helping establish a unified operating model across traditional infrastructure and Kubernetes-based runtime infrastructure. You will work across Platform Operations, Kubernetes Platform, Reliability Engineering, Corporate Technology, and Security to deliver safer infrastructure changes, faster recovery, less manual work, and reliable connectivity across cloud and corporate environments.
&nbsp;
Responsibilities
<ul>
<li>Operate and improve shared Cloud infrastructure across multiple providers, accounts, and environments, with a focus on availability, security, scalability, and cost efficiency.</li>
<li>Manage the infrastructure lifecycle, including provisioning, configuration, patching, upgrades, capacity planning, backup validation, recovery testing, and decommissioning.</li>
<li>Build and maintain reusable infrastructure using Terraform Enterprise or Terraform Cloud. Improve module quality, testing, versioning, policy enforcement, and drift management.</li>
<li>Use configuration management tools such as Chef or Ansible to maintain consistent systems and reduce reliance on manual changes.</li>
<li>Improve infrastructure reliability through actionable monitoring, alerting, service health indicators, operational runbooks, and tested recovery procedures.</li>
<li>Participate in the production on-call rotation, lead complex infrastructure incident response, and convert incident findings into preventive controls and automation.</li>
<li>Own and improve network infrastructure across cloud and corporate environments, including VPCs, routing, DNS, load balancing, private connectivity, segmentation, firewalls, VPNs, switching, office networks, and wireless access.</li>
<li>Ensure reliable and secure connectivity between employees, offices, cloud environments, platform workloads, and approved external services.</li>
<li>Establish consistent network architecture, observability, change management, documentation, and recovery practices in partnership with Corporate Technology and Security.</li>
<li>Operate EKS infrastructure in depth, including cluster and node lifecycle, autoscaling, networking, ingress, DNS, storage integration, upgrades, capacity, security, observability, and recovery. Help converge traditional cloud infrastructure and Kubernetes runtime infrastructure through common automation, lifecycle controls, reliability standards, and ownership.</li>
<li>Support infrastructure controls required for security reviews, audits, and SOX compliance. Ensure evidence is accurate, repeatable, and backed by durable operational processes.</li>
<li>Build operational tooling in Python, Go, Bash, or a comparable language to reduce manual work and improve recovery speed.</li>
<li>Identify recurring operational work, obsolete infrastructure, configuration drift, and unsupported systems. Drive automation, remediation, consolidation, or retirement.</li>
</ul>
&nbsp;
What It Takes to Catch Our Eye
<ul>
<li>Deep experience operating production infrastructure across multiple cloud providers, accounts, and environments.</li>
<li>Advanced Terraform expertise, including reusable module design, remote state, dependency management, upgrades, policy controls, and drift remediation.</li>
<li>Strong knowledge of Linux systems, infrastructure lifecycle management, configuration management, patching, backup, recovery, and capacity planning.</li>
<li>Strong network engineering experience across cloud and corporate environments, including routing, DNS, load balancing, segmentation, firewalls, VPNs, private connectivity, switching, and enterprise Wi-Fi.</li>
<li>Deep hands-on experience operating Kubernetes and Amazon EKS at scale, including cluster lifecycle, node groups, autoscaling, CNI networking, ingress, storage, upgrades, observability, and incident response.</li>
<li>Experience diagnosing failures across infrastructure, operating systems, Kubernetes, applications, and network boundaries.</li>
<li>Experience with infrastructure and network observability, operational dashboards, incident response, root cause analysis, and corrective action.</li>
<li>Strong automation and scripting skills in Python, Go, Bash, or a comparable language.</li>
<li>Working knowledge of security, audit, and compliance requirements in production environments.</li>
<li>Ability to make sound technical decisions, explain risks and tradeoffs, and influence engineers across organizational boundaries.</li>
<li>A record of mentoring engineers, improving operational practices, and turning recurring problems into reusable solutions.</li>
<li>Practical experience using AI-assisted engineering tools for troubleshooting, automation, and documentation, with appropriate review before production use.</li>
</ul>
Come change how the world works.
Upwork is establishing its first international operational hub in Lisbon, Portugal, and this role will require 3 days per week in office.
We’re proud to offer benefits that go beyond the basics, including healthcare coverage for you and your family, life insurance, meal allowance, mental health support, a wellness reimbursement program, and an Employee Stock Purchase Plan.
Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.
We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our<a href="http://upwork.com/careers/job-applicant-privacy-notice"> Global Job Applicant Privacy Notice</a> and the<a href="https://www.upwork.com/careers/applicant-privacy-addendum-eea-uk-and-switzerland"> Applicant Privacy Addendum (EEA, UK, and Switzerland)</a>.<div class="content-pay-transparency"><div class="pay-input"><div class="description">The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.</div><div class="title">Annual Base Compensation</div><div class="pay-range">€57.000&mdash;€89.000 EUR</div></div></div><div class="content-conclusion">&nbsp;
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our <a href="http://upwork.com/careers/job-applicant-privacy-notice" target="_blank">Global Job Applicant Privacy Notice</a></div>

Senior Platform Operations and Network Engineer

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.
Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at<a href="http://upwork.com/">&nbsp;Upwork.com</a>&nbsp;and follow us on<a href="https://www.linkedin.com/company/upwork">&nbsp;LinkedIn</a>,<a href="https://www.facebook.com/upwork">&nbsp;Facebook</a>,<a href="https://www.instagram.com/upwork/">&nbsp;Instagram</a>,<a href="https://www.tiktok.com/@upwork">&nbsp;TikTok</a>, and<a href="https://twitter.com/upwork">&nbsp;X</a>; and learn more about Lifted at<a href="http://go-lifted.com/">&nbsp;Go-Lifted</a>&nbsp;and follow on<a href="https://www.linkedin.com/company/go-lifted/">&nbsp;LinkedIn</a>.
<hr>
 As a Senior People Operations Specialist, you will play a key role in delivering thoughtful, scalable people programs and operational support across the employee lifecycle. As part of our People Operations team, you’ll combine strong operational expertise with the judgment and partnership skills needed to support HR Business Partners, managers, and employees through both day-to-day needs and more complex people matters.
You’ll own and continuously improve key people programs and processes, with a particular focus on employee lifecycle operations, immigration and global mobility, performance management, and HRBP enablement. You’ll serve as a subject matter resource in areas of expertise while building breadth across the broader People Operations portfolio.
This role is ideal for someone who brings strong operational instincts, thrives in complexity, and enjoys moving between detailed execution, problem-solving, process improvement, and partnership.&nbsp;
&nbsp;
Responsibilities
<ul>
<li>Partner on onboarding, offboarding, organizational changes, and other employee lifecycle moments, providing guidance to employees, managers, and HRBPs on more complex People Operations matters.&nbsp;</li>
<li>Own end-to-end coordination of immigration matters alongside our external vendor, serving as a trusted internal resource for employees and managers navigating immigration processes and requirements.&nbsp;</li>
<li>Maintain accurate immigration records, documentation, communications, and workflows while supporting employment eligibility and related compliance requirements.&nbsp;</li>
<li>Navigate ambiguous or sensitive situations with discretion, sound judgment, and an understanding of when to independently resolve an issue versus engage the appropriate partner.&nbsp;</li>
<li>Provide guidance and operational support across coaching and performance processes, helping managers navigate tools, documentation, expectations, and next steps. Act as a trusted partner for employees and managers, balancing advocacy for people with business needs.</li>
<li>Support People Operations processes across our growing global footprint, partnering with internal teams and external vendors to address local requirements and maintain consistent employee support.&nbsp;</li>
<li>Identify opportunities to simplify and improve People processes, using technology, automation, and AI where they can meaningfully reduce manual work or improve the employee and manager experience.&nbsp;</li>
</ul>
&nbsp;
What it takes to catch our eye
<ul>
<li>5+ years of progressive experience across People Operations, HR Generalist, shared services, or related roles, ideally in a fast-moving or evolving organization. Experience supporting employees and People Operations processes across multiple countries or regions is a plus.</li>
<li>Hands-on experience supporting U.S. employment-based immigration, with working knowledge of common visa categories, immigration processes, and employment eligibility requirements. Exposure to immigration or employment processes in additional countries is a plus.&nbsp;</li>
<li>Strong understanding of employee lifecycle operations and HR practices, with experience owning processes from intake through resolution.&nbsp;</li>
<li>Experience partnering with HRBPs, managers, and cross-functional People teams to solve employee and operational challenges.</li>
<li>Experience with performance management, manager coaching, or employee relations is valuable; demonstrated ability to quickly develop expertise in new areas is equally important.</li>
<li>Strong judgment and problem-solving skills, with the ability to navigate ambiguity and determine when an issue requires escalation or additional partnership.</li>
<li>Process-oriented mindset with demonstrated experience improving workflows, documentation, tools, or employee-facing resources.</li>
<li>Ability to independently manage multiple priorities while maintaining a high degree of accuracy, responsiveness, and follow-through.</li>
</ul>
&nbsp;
Come change how the world works.
Upwork is establishing its first international operational hub in Lisbon, Portugal. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.
This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.
Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require.&nbsp;
Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.
We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our&nbsp;<a href="http://upwork.com/careers/job-applicant-privacy-notice">Global Job Applicant Privacy Notice </a>and the <a href="https://www.upwork.com/careers/applicant-privacy-addendum-eea-uk-and-switzerland">Applicant Privacy Addendum (EEA, UK, and Switzerland)</a>.<div class="content-pay-transparency"><div class="pay-input"><div class="description">The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.</div><div class="title">Annual Base Compensation</div><div class="pay-range">€39.000&mdash;€56.000 EUR</div></div></div><div class="content-conclusion">&nbsp;
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our <a href="http://upwork.com/careers/job-applicant-privacy-notice" target="_blank">Global Job Applicant Privacy Notice</a></div>

Senior People Operations Specialist

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.
Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at<a href="http://upwork.com/">&nbsp;Upwork.com</a>&nbsp;and follow us on<a href="https://www.linkedin.com/company/upwork">&nbsp;LinkedIn</a>,<a href="https://www.facebook.com/upwork">&nbsp;Facebook</a>,<a href="https://www.instagram.com/upwork/">&nbsp;Instagram</a>,<a href="https://www.tiktok.com/@upwork">&nbsp;TikTok</a>, and<a href="https://twitter.com/upwork">&nbsp;X</a>; and learn more about Lifted at<a href="http://go-lifted.com/">&nbsp;Go-Lifted</a>&nbsp;and follow on<a href="https://www.linkedin.com/company/go-lifted/">&nbsp;LinkedIn</a>.
<hr>
 As a Senior People Operations Specialist, you will play a key role in delivering thoughtful, scalable people programs and operational support across the employee lifecycle. As part of our People Operations team, you’ll combine strong operational expertise with the judgment and partnership skills needed to support HR Business Partners, managers, and employees through both day-to-day needs and more complex people matters.
You’ll own and continuously improve key people programs and processes, with a particular focus on employee lifecycle operations, immigration and global mobility, performance management, and HRBP enablement. You’ll serve as a subject matter resource in areas of expertise while building breadth across the broader People Operations portfolio.
This role is ideal for someone who brings strong operational instincts, thrives in complexity, and enjoys moving between detailed execution, problem-solving, process improvement, and partnership.&nbsp;
&nbsp;
Responsibilities
<ul>
<li>Partner on onboarding, offboarding, organizational changes, and other employee lifecycle moments, providing guidance to employees, managers, and HRBPs on more complex People Operations matters.&nbsp;</li>
<li>Own end-to-end coordination of immigration matters alongside our external vendor, serving as a trusted internal resource for employees and managers navigating immigration processes and requirements.&nbsp;</li>
<li>Maintain accurate immigration records, documentation, communications, and workflows while supporting employment eligibility and related compliance requirements.&nbsp;</li>
<li>Navigate ambiguous or sensitive situations with discretion, sound judgment, and an understanding of when to independently resolve an issue versus engage the appropriate partner.&nbsp;</li>
<li>Provide guidance and operational support across coaching and performance processes, helping managers navigate tools, documentation, expectations, and next steps. Act as a trusted partner for employees and managers, balancing advocacy for people with business needs.</li>
<li>Support People Operations processes across our growing global footprint, partnering with internal teams and external vendors to address local requirements and maintain consistent employee support.&nbsp;</li>
<li>Identify opportunities to simplify and improve People processes, using technology, automation, and AI where they can meaningfully reduce manual work or improve the employee and manager experience.&nbsp;</li>
</ul>
&nbsp;
What it takes to catch our eye
<ul>
<li>5+ years of progressive experience across People Operations, HR Generalist, shared services, or related roles, ideally in a fast-moving or evolving organization. Experience supporting employees and People Operations processes across multiple countries or regions is a plus.</li>
<li>Hands-on experience supporting U.S. employment-based immigration, with working knowledge of common visa categories, immigration processes, and employment eligibility requirements. Exposure to immigration or employment processes in additional countries is a plus.&nbsp;</li>
<li>Strong understanding of employee lifecycle operations and HR practices, with experience owning processes from intake through resolution.&nbsp;</li>
<li>Experience partnering with HRBPs, managers, and cross-functional People teams to solve employee and operational challenges.</li>
<li>Experience with performance management, manager coaching, or employee relations is valuable; demonstrated ability to quickly develop expertise in new areas is equally important.</li>
<li>Strong judgment and problem-solving skills, with the ability to navigate ambiguity and determine when an issue requires escalation or additional partnership.</li>
<li>Process-oriented mindset with demonstrated experience improving workflows, documentation, tools, or employee-facing resources.</li>
<li>Ability to independently manage multiple priorities while maintaining a high degree of accuracy, responsiveness, and follow-through.</li>
</ul>
&nbsp;
Come change how the world works.
Upwork is establishing an operational hub in Toronto, Canada. The new office is expected to be fully operational by Q4 2026. This role will require 3 days in office once we have an office open.
This position will initially be employed through a partner to ensure a seamless hiring process while we establish the hub. Once the hub is established, there may be opportunities to transition to employment with Upwork, depending on business needs and other requirements. While employed by the partner, you’ll work as part of Upwork’s team, with access to our resources, culture, and growth opportunities.
Our partner will offer competitive benefits. When Upwork’s hub is established, we will be excited to offer employment and benefits directly as business needs require.&nbsp;
Upwork is committed to building a diverse, inclusive, and equitable workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.
We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our&nbsp;<a href="http://upwork.com/careers/job-applicant-privacy-notice">Global Job Applicant Privacy Notice</a> and the <a href="https://www.upwork.com/careers/applicant-privacy-addendum-canada">Applicant Privacy Addendum (Canada)</a>.&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.</div><div class="title">Annual Base Compensation</div><div class="pay-range">$92,500&mdash;$133,000 CAD</div></div></div><div class="content-conclusion">&nbsp;
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our <a href="http://upwork.com/careers/job-applicant-privacy-notice" target="_blank">Global Job Applicant Privacy Notice</a></div>

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI &amp; machine learning, software development, sales &amp; marketing, customer support, finance &amp; accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.
Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.
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Lifecycle Marketing is a horizontal team that shapes how we engage clients and talent across the full journey, and this role sits in our demand-side acquisition lane. We’re hiring a Lifecycle Marketing Lead, Growth &amp; Acquisition to own high-impact lifecycle programs that help close the new-client acquisition gap through smarter demand capture and stronger engagement with SMB audiences. You’ll lead key initiatives across outbound prospecting and always-on content, translate performance signals into clear recommendations, and help shape how lifecycle marketing contributes to Upwork’s 2026 priorities. This is a senior individual contributor role for someone who can independently drive outcomes, build alignment across functions, and advise leadership in a high-visibility area.
&nbsp;
Responsibilities
<ul>
<li>Lead the outbound prospecting pilot end to end, including sequencing, deliverability, vendor partnership, messaging direction, and a clear recommendation on whether and how to scale the motion.</li>
<li>Own and drive lifecycle marketing strategy across a portfolio of programs, setting direction, defining success metrics, monitoring performance, and adjusting plans when results fall short.</li>
<li>Set editorial and content direction across lifecycle marketing initiatives, including managing the ad hoc content calendar and supporting content marketing efforts in partnership with cross-functional teams.</li>
<li>Translate program performance into clear, decision-ready narratives for leadership, surfacing insights, tradeoffs, and recommendations rather than simple status updates.</li>
<li>Partner across product marketing, marketing technology, analytics, and creative to align priorities, remove blockers, and keep high-impact programs moving with clarity and momentum.</li>
<li>Use data and AI-enabled tools thoughtfully to accelerate analysis, refine messaging, and improve campaign planning while maintaining sound judgment and quality standards.</li>
</ul>
 What It Takes to Catch Our Eye
<ul>
<li>Several years of lifecycle, CRM, or growth marketing experience with a track record of owning programs end to end and driving measurable business outcomes.</li>
<li>Strong strategic judgment and structured thinking. You can take an ambiguous goal, define the problem and success criteria, and bring forward clear options with a recommendation.</li>
<li>Fluency with modern customer engagement platforms such as Braze, Iterable, or Customer.io, plus familiarity with a customer data platform such as HighTouch or a similar tool.</li>
<li>Strong storytelling and influence skills, with the ability to represent work confidently in cross-functional forums and build alignment without relying on formal authority.</li>
<li>Experience using AI tools to accelerate drafting, analysis, segmentation, or planning workflows, paired with the judgment to review outputs critically and refine them for accuracy, relevance, and brand quality.</li>
<li>Bonus points for experience with in-product notifications and for building programs that target SMB audiences.</li>
</ul>
&nbsp;
Come change how the world works.
At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.
Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.
We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our <a href="https://www.upwork.com/careers/life-at-upwork">Life at Upwork</a> page to learn more about our values, working principles, and the overall employee experience.
Ready to help shape the future of work? Check out our <a href="https://careers.upwork.com/">Careers</a> page and follow us on <a href="https://www.linkedin.com/company/upwork">LinkedIn</a>, <a href="https://www.facebook.com/upwork">Facebook</a>, <a href="https://www.instagram.com/upwork/">Instagram</a>, <a href="https://www.tiktok.com/@upwork">TikTok</a>, and <a href="https://twitter.com/upwork">X</a> to learn more about life at Upwork.
Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.
Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.
We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.
&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">The annual base salary range for this position&nbsp; is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.</div><div class="title">Annual Base Compensation</div><div class="pay-range">$114,000&mdash;$164,000 CAD</div></div></div><div class="content-conclusion">&nbsp;
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our <a href="http://upwork.com/careers/job-applicant-privacy-notice" target="_blank">Global Job Applicant Privacy Notice</a></div>

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