Verra Mobility is a leading provider of smart transportation solutions, specializing in technology-driven services that improve safety, efficiency, and convenience on the roads. With a focus on innovation and customer satisfaction, Verra Mobility offers a comprehensive suite of solutions for tolling, violations management, and data analytics, helping to transform the way people and goods move around the world.

verra-mobility

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">&nbsp;</h2>
<div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">
<div class="iCIMS_Expandable_Container">
<div class="iCIMS_Expandable_Text">
&nbsp;
</div>
</div>
</div></div>VERRA MOBILITY · SOFTWARE ENGINEERING
Director, Software Engineering
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a dynamic, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Choose Courage Over Comfort, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow, both organically and through acquisition, to continue to be the undisputed market leader with a bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The Director, Software Engineering is the technical subject matter expert and engineering leader for the Platform portfolio, reporting to the SVP, Software Engineering and owning technology strategy and end to end delivery outcomes for the portfolio’s squads. This role requires deep domain expertise in the portfolio’s problem space, current fluency across modern engineering practices, and the operating pace expected of a modern software organization.
You will partner with the external Product Portfolio Director on product vision, engage directly with partner and customer technical teams on architecture and integration, and be responsible for evaluating and developing the technical leadership within your portfolio. Your work will determine how quickly a steady state organization can move, and whether the portfolio’s platforms are built once and reused, or rebuilt every time a new need arises.
Essential Responsibilities
Technical Strategy &amp; Architecture
<ul>
<li>Own Portfolio Technology Strategy: Define technology strategy and end to end delivery outcomes for the portfolio’s squads, maintaining deep domain expertise in the portfolio’s problem space and current fluency in the broader technology and competitive landscape, including modern AI and machine learning solution categories.</li>
</ul>
<ul>
<li>Identify Reuse Before Rebuild: Identify where shared platform capabilities can be extended or reused rather than rebuilt, partnering with the Platform team and Senior Enterprise Architect to avoid duplicated effort.</li>
</ul>
<ul>
<li>Maintain Domain and Integration Fluency: Maintain a working view of service boundaries, API contracts, and event driven or asynchronous processing patterns across the portfolio, recognizing a fragile integration or a duplicative build before it hardens into a dependency other teams must unwind.</li>
</ul>
Delivery, Migration &amp; Operational Ownership
<ul>
<li>Own End to End Delivery: Own predictable, high quality delivery across the portfolio’s squads, including roadmap commitments, release readiness, budget adherence, and operational stability.</li>
</ul>
<ul>
<li>Raise Delivery Pace: Change how quickly a steady state organization moves, accelerating delivery pace and urgency within an existing, already staffed organization.</li>
</ul>
<ul>
<li>Lead Platform Migrations: Lead live system migrations and legacy platform transitions, including cutover sequencing, data reconciliation, and rollback planning, as clients and workloads move off legacy platforms and onto current ones.</li>
</ul>
<ul>
<li>Govern Data &amp; Security: Apply data architecture and governance principles, including data lineage and stewardship for shared or regulated datasets, and ensure the portfolio’s systems meet security and compliance expectations for multi tenant, transaction heavy systems operating across multiple jurisdictions.</li>
</ul>
<ul>
<li>Own Bid &amp; Contract Review: Own final review and approval of new contracts and bids for the Platform portfolio, building on the Manager’s initial technical and compliance review to confirm proposed work is achievable within existing governance, architectural, and delivery constraints before commitments are made.</li>
</ul>
Talent &amp; Organizational Leadership
<ul>
<li>Develop Technical Leaders: Personally assess whether direct and indirect reports are functioning above or below the title held, and act on that assessment through coaching, role redefinition, or personnel change.</li>
</ul>
<ul>
<li>Ensure Technical Succession: Treat technical succession as a stated priority, so no portfolio depends on a single person’s tenure for its technical continuity.</li>
</ul>
<ul>
<li>Partner Across the Enterprise: Partner closely with the Portfolio Architect as the technical decision making pair for the portfolio, coordinate with peer Directors and the Senior Enterprise Architect to keep cross portfolio integrations coherent, and align regularly with the Product Portfolio Director function to reconcile product vision and technical reality.</li>
</ul>
We’re looking for a technical leader with a proven track record of owning outcomes, modernizing platforms, and raising delivery pace at scale. The ideal candidate will bring the following capabilities:
Portfolio Technology Strategy
Ability to define and sustain a coherent technology strategy across a multi squad portfolio, balancing standardization with legitimate portfolio specific divergence.
Architecture &amp; Integration Judgment
Fluency in domain boundaries, API contract design, and event driven or asynchronous processing patterns, sufficient to judge whether a proposed integration is a durable seam or a future liability.
Migration &amp; Modernization Leadership
Demonstrated experience leading a live system migration or legacy platform transition, including cutover sequencing, data reconciliation, and rollback planning.
Data &amp; Governance Fluency
Working knowledge of data architecture, data lineage, and the security and compliance considerations relevant to multi tenant, transaction heavy systems.
Talent Development &amp; Succession
Track record of assessing, coaching, and developing technical leaders, including making difficult talent calls when needed.
Executive &amp; Partner Communication
Technical credibility sufficient to lead architecture and technology discussions directly with partner and customer engineering teams, and to evaluate a vendor pitch or build proposal critically.
Bid &amp; Contract Ownership
Ability to review and approve contracts and bids for technical, architectural, and delivery feasibility, ensuring commitments are not made against a portfolio that cannot support them.
Qualifications
<ul>
<li>Experience: 10+ years in software engineering delivering enterprise systems, including 5+ years leading multiple teams or squads through Managers and Tech Leads. Bachelor’s degree in Computer Science, Engineering, or equivalent experience required.</li>
</ul>
<ul>
<li>Technical Fluency: Current fluency with modern engineering stacks relevant to the portfolio, including .NET/C#, Java, SQL, modern web frameworks, REST and GraphQL APIs, microservices, cloud platforms, and event driven or asynchronous processing patterns such as message queues and event streaming.</li>
</ul>
<ul>
<li>Migration &amp; Legacy Transition: Demonstrated experience leading a live system migration or legacy platform transition, including cutover sequencing, data reconciliation, and rollback planning.</li>
</ul>
<ul>
<li>Data &amp; Compliance: Working knowledge of data architecture and governance principles, including data lineage and stewardship, and fluency in security and compliance considerations for multi tenant, transaction heavy systems operating across multiple jurisdictions.</li>
</ul>
<ul>
<li>AI &amp; Emerging Technology: Working knowledge of current AI and machine learning solution categories and their practical application in transaction heavy, government adjacent, or mobility industries, sufficient to evaluate a vendor pitch or build proposal critically and weigh build versus buy trade offs.</li>
</ul>
<ul>
<li>Talent Leadership: Demonstrated willingness and ability to make difficult talent calls, including role realignment or replacement, along with strong judgment on when to standardize across the enterprise versus allow portfolio specific divergence.</li>
</ul>
<ul>
<li>Contract &amp; Bid Review: Ability to evaluate contracts and bids for technical, architectural, and compliance feasibility, owning final review and approval ahead of executive sign off.</li>
</ul>
<ul>
<li>Domain Expertise (Preferred): Experience in mobility, tolling, parking, or other transaction heavy, government adjacent industries is preferred, along with leading an organization through transformation from steady state maintenance to active platform investment.</li>
</ul>
<ul>
<li>Vendor &amp; Partner Evaluation (Preferred): Experience evaluating or negotiating build versus buy decisions for major platform capabilities, including vendor and partner architecture reviews, and experience partnering with an external product organization on a shared roadmap, is also a plus.</li>
</ul>
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
<ul>
<li>Own It: We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</li>
</ul>
<ul>
<li>Do What’s Right: We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</li>
</ul>
<ul>
<li>Choose Courage Over Comfort: We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</li>
</ul>
<ul>
<li>Win Together: We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</li>
</ul><div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">
<div class="iCIMS_Expandable_Container">
<div class="iCIMS_Expandable_Text">
 
Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
<ul>
<li style="font-family: verdana, geneva, sans-serif;">Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</li>
<li style="font-family: verdana, geneva, sans-serif;">Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</li>
<li style="font-family: verdana, geneva, sans-serif;">Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</li>
<li style="font-family: verdana, geneva, sans-serif;">Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</li>
</ul>
 
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. <a href="https://www.verramobility.com/candidate-privacy-notice/" target="_blank">Verra Mobility Applicant Privacy Notice</a>
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp;
.&nbsp;
</div>
</div>
</div>
<div class="iCIMS_JobOptions">
<div id="jobOptionsMobile" class="iCIMS_JobOptionsMobile iCIMS_JobOptionsMobile_Options3"></div>
</div></div>

Director, Software Engineering

Product Manager, Corporate Technology

Product Manager

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">&nbsp;</h2>
<div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">
<div class="iCIMS_Expandable_Container">
<div class="iCIMS_Expandable_Text">
&nbsp;
</div>
</div>
</div></div>Verra Mobility is a global road safety technology business partnering with governments, enforcement agencies and municipalities across Asia Pacific, Europe and the United States.&nbsp;We deliver technology-enabled road safety programs, including red-light, speed, school zone and school bus stop-arm camera solutions. Our work helps influence the everyday choices drivers make, so fewer people are hurt on our roads, and more families see their loved ones come home safely.
&nbsp;
We are seeking a Technical Product Manager to help drive AI-enabled product delivery across our road safety technology portfolio.
 This is a hands-on role at the intersection of product, engineering, customers and AI-enabled workflows. Using tools such as Atlas Cloud, Jira, Confluence, Claude Code, Microsoft 365, Power Automate and Chrome MCP, you will turn complex information into clear requirements, delivery priorities and product decisions.
 You do not need to be a software engineer, but you must be technically literate, confident working with engineering teams and comfortable challenging decisions where design, quality or customer outcomes are at risk. This is a permanent, full-time hybrid role, working from home and our head office in South Melbourne.
 What you will do
 • &nbsp; &nbsp;Own product outcomes across one or more customer-facing programs. • &nbsp; &nbsp;Translate customer, operational and technical needs into clear PRDs, Jira backlog items and decision records. • &nbsp; &nbsp;Use AI-enabled workflows for requirements synthesis, document analysis, status reporting and specification development. • &nbsp; &nbsp;Work with engineering teams on architecture, integration, security, compliance and delivery decisions. • &nbsp; &nbsp;Maintain visibility across scope, risks, dependencies, quality and customer outcomes. • &nbsp; &nbsp;Prepare clear executive, customer-facing and technical documentation. • &nbsp; &nbsp;Identify opportunities to reduce manual work through better process design and AI-enabled workflows.
 What you will bring
 • &nbsp; &nbsp;Experience in technical product management, product ownership, senior business analysis or technology delivery. • &nbsp; &nbsp;Strong technical literacy across architecture diagrams, API specifications, compliance frameworks and vendor proposals. • &nbsp; &nbsp;Confidence working with engineering teams on software, data, integration, security and delivery decisions. • &nbsp; &nbsp;Familiarity with AI workflows, command-line tools or platforms such as Atlas Cloud, Claude Code, Power Automate or Chrome MCP. • &nbsp; &nbsp;Proficiency with Jira, Confluence and Microsoft 365. • &nbsp; &nbsp;Strong written communication across PRDs, requirements, executive updates and decision records. • &nbsp; &nbsp;Ability to turn ambiguity into clear priorities, actions and outcomes. • &nbsp; &nbsp;Ownership mindset, with the judgement to challenge constructively and follow issues through. • &nbsp; &nbsp;Customer-facing experience in enterprise, government, regulated industry, road safety, SaaS or systems integration environments would be highly regarded.
 Who are you?
 You are a technically curious product professional with a bachelor’s degree in product, technology, business, systems, data, engineering or a related discipline, and 5+ years’ experience across technical product management, product ownership, senior business analysis, technology delivery or a related role. Software engineering experience is not required, but strong technical literacy is essential.
 Why work with us?
 Join a global road safety technology business working on solutions that help make roads safer and communities better protected. You will be part of a practical AI-enabled product model, with real scope to shape how technical product work is documented, prioritised and delivered.
 To apply, click below, submit your resume and a cover letter detailing your suitability for the role. We look forward to your application!
 We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. &nbsp;First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.<div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">
<div class="iCIMS_Expandable_Container">
<div class="iCIMS_Expandable_Text">
 
Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
<ul>
<li style="font-family: verdana, geneva, sans-serif;">Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</li>
<li style="font-family: verdana, geneva, sans-serif;">Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</li>
<li style="font-family: verdana, geneva, sans-serif;">Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</li>
<li style="font-family: verdana, geneva, sans-serif;">Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</li>
</ul>
 
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. <a href="https://www.verramobility.com/candidate-privacy-notice/" target="_blank">Verra Mobility Applicant Privacy Notice</a>
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp;
.&nbsp;
</div>
</div>
</div>
<div class="iCIMS_JobOptions">
<div id="jobOptionsMobile" class="iCIMS_JobOptionsMobile iCIMS_JobOptionsMobile_Options3"></div>
</div></div>

Technical Product Manager

&nbsp; &nbsp; Position Overview The Vice President, Software Delivery is responsible for enterprise software delivery execution, platform modernization, and engineering operating model transformation across the Business Unit. This leader owns delivery outcomes across squads, drives platform consolidation strategy, establishes engineering governance standards, and ensures alignment between business priorities, enterprise architecture, AI initiatives, and technology execution. The Vice President serves as the senior technical delivery leader for the organization, overseeing Business Unit delivery leadership while partnering closely with Product, Infrastructure, DevOps, Database, Security, AI, PMO, and Operations leadership. This role will guide the transition from fragmented delivery models into standardized, platform-oriented engineering capabilities that improve scalability, reduce duplication, accelerate delivery velocity, and strengthen operational reliability. The ideal candidate has demonstrated experience deploying AI-enabled engineering practices and tools to maximize engineering productivity and efficiency while expanding quality, automation, and operational reliability across the software delivery lifecycle. What You Will Own This role owns enterprise software delivery performance and KPI accountability across Business Units, including delivery predictability, quality, operational stability, production health, and execution against strategic roadmap commitments. The Vice President will also own the technical leadership system centered on Tech Lead accountability, embedded architectural ownership, consistent KPI governance, disciplined PSR execution, and PMO-supported cross-department initiative delivery. Essential Responsibilities Collaborate with architecture and delivery peers on enterprise vision and strategy for Software Delivery across all Business Units. Own delivery KPIs for predictability, quality, operational stability, and production health. Lead platform consolidation and modernization into reusable services, APIs, and common engineering patterns. Establish engineering standards for CI/CD, code review, automated testing, security scanning, release readiness, rollback, observability, and incident learning. Drive measurable improvement in deployment frequency, lead time, defect escape rate, change failure rate, incident trends, and delivery predictability. Ensure enterprise architecture standards and AI directives are adopted across products and squads. Partner with Product, Infrastructure, DevOps, Database, Security, AI, PMO, Operations, QA COE, and Support to align enterprise initiatives with delivery execution. Oversee Daily Management, KPI reviews, release readiness, production health reviews, and PSR execution across Business Units. Drive AI-enabled engineering capabilities that improve developer productivity, test automation, defect reduction, documentation, incident analysis, and operational insight. Establish responsible AI usage standards that balance productivity with security, compliance, maintainability, and quality. Represent Software Delivery in executive customer, partner, and stakeholder discussions. Build and coach high-performing delivery leadership teams, including BU leaders, Domain Software Managers, and Tech Leads. Oversee CapEx and OpEx alignment, resource planning, and platform/tooling investments tied to delivery velocity and stability. Qualifications Bachelor degree in Computer Science, Engineering, or equivalent experience. 12+ years of software engineering leadership experience, including 7+ years leading multiple teams or Business Units. Proven success leading platform transformation, modernization, consolidation, and governance across legacy and modern systems. Experience implementing scalable engineering governance models, Agile/Lean delivery practices, and measurable flow and quality improvements. Demonstrated experience deploying AI-enabled engineering practices, developer productivity tooling, or intelligent automation within software delivery organizations. Strong executive communication, stakeholder management, and organizational leadership capability. Successful completion of the Nlets fingerprinting background assessment. Technical Background Experience across enterprise software delivery, platform ecosystems, APIs, microservices, cloud platforms, containers, CI/CD, observability, and reliability engineering. Ability to evaluate platform strategy, delivery tradeoffs, architectural direction, modernization paths, AI-enabled engineering practices, and operational risk. Familiarity with SaaS or large-scale digital platforms, internal developer platforms, distributed systems, and legacy modernization. Leadership Competencies Strategic Mindset: Aligns delivery, platform consolidation, modernization, AI adoption, and business growth. Ensures Accountability: Owns enterprise delivery outcomes and creates clear accountability across BU leaders, Domain Software Managers, Tech Leads, Scrum Masters, PMO, QA COE, and Support. Builds Effective Teams: Develops strong delivery leaders and strengthens succession planning, coaching, ownership, and continuous learning. Customer Focus: Ensures delivery models improve customer outcomes, reliability, operational excellence, and predictable execution. Cultivates Innovation: Advances modern engineering, automation, platform capabilities, and AI-enabled productivity while maintaining governance discipline. Decision Quality: Balances speed, quality, reliability, security, scalability, maintainability, and business value. Communicates Effectively: Aligns Product, Engineering, Infrastructure, DevOps, Database, Security, AI, PMO, Operations, and executive stakeholders. Complex Ecosystem Delivery: Orchestrates execution across product, platform, infrastructure, quality, support, and operations domains. Success in the First 6 Months Establish enterprise delivery governance, KPI operating model, decision rights, Tech Lead accountability, and PMO engagement rules. Define platform consolidation roadmap, modernization priorities, shared service opportunities, and legacy deprecation approach. Improve delivery predictability and operational KPI performance quarter over quarter. Standardize release readiness and production health reviews across Business Units. Strengthen alignment with Infrastructure, DevOps, Database, Security, AI, Product, and PMO leadership. Launch initial AI-enabled engineering productivity initiatives with measurable improvements in efficiency, quality, automation, or operational effectiveness. Verra Mobility ValuesAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp; .&nbsp;

Vice President, Software Engineering

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">&nbsp;</h2>
<div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">
<div class="iCIMS_Expandable_Container">
<div class="iCIMS_Expandable_Text">
&nbsp;
</div>
</div>
</div></div>Job Duties:&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administrative
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement and monitor best practices for document management, data accuracy, and information security.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open, Check, Report, and help Resolve IT/SNOW (or similar incident management system) Problem Tickets to meet customer needs and/or concerns.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Report out updates, issues/concerns, and any ongoing projects related to Voice of the Customer to the Service Enablement Leader and/or Department.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer Experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with various departments to develop and implement initiatives that address customer needs and expectations.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and help maintain a customer-centric culture across the organization, ensuring that all interactions meet high standards of excellence.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Address and resolve complex customer issues and complaints with empathy and efficiency, aiming to turn challenges into opportunities for improvement.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Executive Services
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assists the Client Implementation Team with efficient handover from implementation to Operations and Maintenance phase of contracts. Expected to attend all Client Implementation meetings for assigned customers.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serves as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures adherence to business rules and ongoing delivery of all contract requirements and services levels.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication and effective relationship management.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistently meet and exceed the Annual Operating Plan (AOP) revenue and margin targets for assigned customers through the implementation of strategic initiatives, collaborative and cross-functional work, and effective performance monitoring.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and review reports, presentations, and other materials for executive and departmental meetings, ensuring accuracy and clarity.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in strategic planning and decision-making processes for assigned customers by providing relevant insights and recommendations.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate regular customer interaction with Sales and Product Teams.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and submit client change requests to Product Intake and/or BRQ team for evaluation and prioritization.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with quality, accuracy and compliance audits.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee the invoicing process, including preparation, review and approval of invoices to maintain financial integrity.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the renewal of assigned contracts, including timely exercise of contract option years and assisting the Global Bid Team as required.&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide support for court and administrative hearings as required.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay updated on changes to applicable laws and regulations impacting assigned customers.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with various departments to streamline workflows, improve communication, and resolve operational challenges.
&nbsp;Qualifications:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in business administration, Management, or a related field
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Extensive experience in program management, executive administration, or a similar role, with a proven track record of success.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong background in enhancing customer experience and driving operational improvements.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exceptional organizational, communication, and problem-solving skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Working knowledge of Microsoft Office (Excel, Word, PowerBI)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Willingness to travel to client locations as required (including overnight stays if necessary).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Required to pass a NLETS background check<div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">
<div class="iCIMS_Expandable_Container">
<div class="iCIMS_Expandable_Text">
 
Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
<ul>
<li style="font-family: verdana, geneva, sans-serif;">Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</li>
<li style="font-family: verdana, geneva, sans-serif;">Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</li>
<li style="font-family: verdana, geneva, sans-serif;">Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</li>
<li style="font-family: verdana, geneva, sans-serif;">Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</li>
</ul>
 
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. <a href="https://www.verramobility.com/candidate-privacy-notice/" target="_blank">Verra Mobility Applicant Privacy Notice</a>
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp;
.&nbsp;
</div>
</div>
</div>
<div class="iCIMS_JobOptions">
<div id="jobOptionsMobile" class="iCIMS_JobOptionsMobile iCIMS_JobOptionsMobile_Options3"></div>
</div></div>

Strategic Client Success Manager

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">&nbsp;</h2>
<div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">
<div class="iCIMS_Expandable_Container">
<div class="iCIMS_Expandable_Text">
&nbsp;
</div>
</div>
</div></div>&nbsp;
The primary role of the Regional Field Technician is to facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support for multiple customers in Michigan and northern Indiana. An essential component of this role is the ability to troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions required to correct said technical problem.&nbsp;
Responsibilities include assisting T2 Sales and Sales Engineers with the technical requirements and hardware implementation plans for PARCS installations, developing and overseeing test plans to confirm hardware and software performance in accordance with contractual obligations, documenting test results, and performing required onsite installation, commissioning, and relevant service tasks.&nbsp;&nbsp;&nbsp;
The Field Technician develops and maintains support documentation and training to allow for effective knowledge transfer to T2 staff and customers regarding T2 PARCS products.&nbsp;
Essential Position Functions&nbsp;
<ul>
<li>Primary responsibility is service and support of existing customers. This consists of troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions and customer relationship management.&nbsp;&nbsp;</li>
</ul>
<ul>
<li>This position requires an on-call rotation for potential emergency after-hours service.&nbsp;</li>
</ul>
<ul>
<li>Configures solution, as designed, for staging and acceptance testing.&nbsp; Assists in project solution testing and customer approval.&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Works closely with the Sales Engineers and Project Managers to understand all project deliverables and system designs.&nbsp; Performs installation and implementation tasks as required by project scope.&nbsp;&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Works with parking access and revenue control equipment installers as necessary to provide onsite hardware installation and support.&nbsp; Inspect on-site activities of 3rd parties and provide appropriate guidance based on solution knowledge and subject matter expertise.&nbsp;</li>
</ul>
<ul>
<li>Provides customers high quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware.&nbsp; Provides feedback, knowledge, and materials to T2 support staff to improve the overall customer experience.&nbsp;</li>
</ul>
<ul>
<li>Develops and maintains documentation for installation and support of T2 PARCS software and hardware. Periodically reviews and contributes to self-service documentation and other knowledge-oriented sources.&nbsp;</li>
</ul>
<ul>
<li>Obtains and maintains expertise in T2 PARCS software and supported hardware.&nbsp; Researches, understands, and evaluates competitive solutions.&nbsp; Receives and relays direct feedback from customers in order to improve product functionality and competitiveness.&nbsp;</li>
</ul>
<ul>
<li>Maintains information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc., and has the ability to rapidly learn software product installation, configuration, and operational characteristics.&nbsp;</li>
</ul>
<ul>
<li>Maintains a professional and appropriate appearance and demeanor when working with customers and partners.&nbsp;</li>
</ul>
Note:&nbsp; The statements contained herein describe the essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.&nbsp;
Non-Essential Position Functions&nbsp;
<ul>
<li>Other duties as assigned.&nbsp;</li>
</ul>
<ul>
<li>Some component of assembly, troubleshooting, and repair.&nbsp;</li>
</ul>
Supervisory Responsibilities&nbsp;
<ul>
<li>None at this time.&nbsp;</li>
</ul>
Education and Qualifications&nbsp;
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;
<ul>
<li>3-10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry&nbsp;</li>
</ul>
<ul>
<li>Experience in software/firmware environment preferred.&nbsp;</li>
</ul>
Knowledge, Skills, and Abilities&nbsp;
<ul>
<li>Extensive knowledge of T2’s software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.&nbsp;</li>
</ul>
<ul>
<li>Extensive knowledge of various operating systems, software products (e.g. word processors, spreadsheet programs, etc.).&nbsp;</li>
</ul>
<ul>
<li>Strong time management skills.&nbsp;</li>
</ul>
<ul>
<li>Knowledge of parking industry which can be obtained through intellect and dedication to gain such knowledge.&nbsp;</li>
</ul>
<ul>
<li>Ability to work well in a cross functional environment.&nbsp;</li>
</ul>
<ul>
<li>Ability to push self to constantly improve.&nbsp;</li>
</ul>
<ul>
<li>Ability to maintain a positive attitude and enthusiasm.&nbsp;</li>
</ul>
<ul>
<li>Ability to read, analyze, and interpret financial reports, business, professional, and technical documents.&nbsp;</li>
</ul>
<ul>
<li>Ability to respond to common inquiries or complaints from customers and staff.&nbsp;</li>
</ul>
<ul>
<li>Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff.&nbsp;</li>
</ul>
<ul>
<li>Ability to calculate figures and amounts such as discounts and percentages.&nbsp;</li>
</ul>
<ul>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions.&nbsp;</li>
</ul>
<ul>
<li>Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.&nbsp;</li>
</ul>
<ul>
<li>Ability to prioritize tasks and tactfully negotiate priority with end users.&nbsp;</li>
</ul>
<ul>
<li>Ability to work under deadline pressure and extra hours if needed.&nbsp;</li>
</ul>
<ul>
<li>Ability to work independently as well as part of a team.&nbsp;</li>
</ul>
Certificates, Licenses, Registrations&nbsp;
<ul>
<li>None at this time.</li>
</ul><div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job">
<div class="iCIMS_Expandable_Container">
<div class="iCIMS_Expandable_Text">
 
Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
<ul>
<li style="font-family: verdana, geneva, sans-serif;">Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</li>
<li style="font-family: verdana, geneva, sans-serif;">Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</li>
<li style="font-family: verdana, geneva, sans-serif;">Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</li>
<li style="font-family: verdana, geneva, sans-serif;">Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</li>
</ul>
 
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. <a href="https://www.verramobility.com/candidate-privacy-notice/" target="_blank">Verra Mobility Applicant Privacy Notice</a>
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp;
.&nbsp;
</div>
</div>
</div>
<div class="iCIMS_JobOptions">
<div id="jobOptionsMobile" class="iCIMS_JobOptionsMobile iCIMS_JobOptionsMobile_Options3"></div>
</div></div>

Get a job referral to Verra Mobility

Description

Jobs· 10 open

About

Financials

Referrals