Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more. 

With a mission to give power to the patient, Zocdoc’s online marketplace delivers the accessible, seamless, and simple experience patients expect and deserve. Zocdoc is free for patients and available across the United States via Zocdoc.com or the Zocdoc app for iPhone and Android.


zocdoc

<div class="content-intro">Our Mission 
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.&nbsp;&nbsp;
We’re here to give power to the patient.&nbsp;
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
&nbsp;</div><h3>Your Impact on our Mission</h3>
We're building Zocdoc's provider engagement platform — a system that understands where each practice is in their journey and delivers personalized experiences that deepen their relationship with our platform. Think: intelligent recommendations, engagement scoring, AI-assisted practice management, and a provider experience that makes Zocdoc essential to daily operations.
As Staff Engineer, you'll own the technical architecture for core components of this platform. You'll design systems that integrate ML models built by our Data Science team, build the data pipelines that power personalization, and ensure our product surfaces can consume intelligence seamlessly.
<h4>What You'll Do</h4>
<ul>
<li>Own architecture for a major domain&nbsp; practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management</li>
<li>Design data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems</li>
<li>Integrate ML models built by Data Science into production&nbsp; model serving, feature pipelines, monitoring, and feedback loops</li>
<li>Define APIs and contracts between platform services and product surfaces</li>
<li>Lead complex cross-team projects and drive alignment on technical direction</li>
<li>Make build-vs-buy decisions for infrastructure components</li>
<li>Mentor engineers and raise the bar on system design and operational excellence</li>
</ul>
<h4>You'll enjoy this role if you are…</h4>
<ul>
<li>Inspired by the opportunity to positively impact the healthcare experience for millions of patients and providers</li>
<li>Passionate about building data-intensive platforms that power intelligent, personalized experiences at scale</li>
<li>Product-driven with a relentless focus on user needs, and excited to partner closely with cross-functional teams from early ideation through delivery</li>
<li>Energized by designing scalable platform systems&nbsp; data pipelines, APIs, and real-time services that power intelligent product experiences</li>
<li>A fervent champion of engineering fundamentals who enjoys driving adoption of best practices in code health, testing, and observability across teams</li>
<li>A leader who mentors and grows engineers, cultivates innovation, and drives cross-collaboration across multiple teams</li>
<li>A believer that diverse and inclusive teams and cultures are non-negotiable</li>
<li>An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment</li>
</ul>
<h4>Your day to day is…</h4>
<ul>
<li>Technical ownership of Zocdoc's Provider Engagement Platform, including roadmapping, prototyping, and leading 0-1 projects that span data infrastructure, ML integration, and product surfaces</li>
<li>Designing and building the unified practice intelligence layer, aggregating fragmented data into real-time profiles that power personalization and recommendations</li>
<li>Architecting event pipelines that capture engagement signals, compute health scores, and feed downstream ML models</li>
<li>Integrating ML models built by Data Science into production systems, model serving, feature pipelines, monitoring, and feedback loops</li>
<li>Defining APIs and contracts between platform services and product surfaces (homepage, in-product messaging, CRM, Sales tools)</li>
<li>Making build-vs-buy decisions for infrastructure components (event systems, feature stores, in-product messaging platforms)</li>
<li>Analyzing and decomposing complex product challenges to drive sound design decisions</li>
<li>Working hands-on with your team and shipping production code using C#, React, and AWS technologies</li>
<li>Collaborating with our agile team of dedicated engineers, product managers, designers, and data scientists</li>
<li>Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself</li>
</ul>
<h4>You'll be successful in this role if you have…</h4>
<ul>
<li>8+ years of software engineering experience with demonstrated technical leadership</li>
<li>Experience building data-intensive systems&nbsp; event pipelines, aggregation services, or real-time data serving</li>
<li>Comfort integrating ML into products you've worked with Data Science to take models from notebook to production</li>
<li>Strong API and data modeling skills you design schemas and interfaces that evolve gracefully</li>
<li>Ability to navigate ambiguity you break product vision into concrete technical milestones</li>
<li>Excellent communication&nbsp; you write clear design docs and explain tradeoffs to product partners</li>
<li>Track record of shipping you deliver high-quality systems, not just designs</li>
</ul>

Benefits:
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">Flexible, hybrid work environment at our convenient Soho location</li>
<li data-stringify-indent="0" data-stringify-border="0">Unlimited Vacation</li>
<li data-stringify-indent="0" data-stringify-border="0">100% paid employee health benefit options (including medical, dental, and vision)</li>
<li data-stringify-indent="0" data-stringify-border="0">Commuter Benefits</li>
<li data-stringify-indent="0" data-stringify-border="0">401(k) with employer funded match</li>
<li data-stringify-indent="0" data-stringify-border="0">Corporate wellness program with Wellhub</li>
<li data-stringify-indent="0" data-stringify-border="0">Sabbatical leave (for employees with 5+ years of service)</li>
<li data-stringify-indent="0" data-stringify-border="0">Competitive paid parental leave and fertility/family planning reimbursement</li>
<li data-stringify-indent="0" data-stringify-border="0">Cell phone reimbursement</li>
<li data-stringify-indent="0" data-stringify-border="0">Catered lunch every day along with beverages and snacks</li>
<li data-stringify-indent="0" data-stringify-border="0">Employee Resource Groups and ZocClubs to promote shared community and belonging</li>
<li data-stringify-indent="0" data-stringify-border="0">Great Place to Work Certified</li>
</ul>
<div class="content-pay-transparency"><div class="pay-input"><div class="description">Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.</div><div class="title">NYC Base Salary Range</div><div class="pay-range">$211,000&mdash;$285,000 USD</div></div></div><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Staff Software Engineer, Provider Engagement

<div class="content-intro">Our Mission 
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.&nbsp;&nbsp;
We’re here to give power to the patient.&nbsp;
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
&nbsp;</div>Your Impact on our Mission:
Zocdoc is hiring a Senior Software Engineer to build the data platform that connects our products with analytics, machine learning, and operational systems. This role sits on the Data Engineering team at the boundary of backend engineering and data infrastructure. You will build APIs, libraries, schemas, services, and supported workflows that help engineers publish and use data safely.
Your work will cover the path from source-defined contracts and validation through reliable event and batch delivery to data activation in products and business systems. You will help make quality, ownership, observability, and privacy part of the platform, while giving teams a clearer path to ship without depending on Data Engineering for every integration.
&nbsp;
You’ll enjoy this role if you are…
<ul>
<li>Excited to build platform products for other engineers, turning ambiguous problems into practical APIs, SDKs, shared libraries, command-line tools, and services that you also help operate.</li>
<li>Interested in the full lifecycle of data, including how it is defined at the source, evolves safely, reaches consumers, and is adopted without disruptive migrations.</li>
<li>Motivated to build privacy, access control, and auditability into everyday engineering workflows rather than rely on manual review.</li>
<li>Effective at working across product engineering, analytics engineering, data science, security, compliance, and infrastructure to agree on contracts and deliver shared solutions.</li>
<li>Thoughtful about using AI-assisted development tools and rigorous about reviewing, testing, and maintaining the work they help produce.</li>
</ul>
&nbsp;
Your day to day is…
<ul>
<li>Design, build, and operate services and developer tooling that help engineering teams publish and consume trusted data, including contract workflows, APIs, SDKs, generated types, and validation tools.</li>
<li>Improve event-driven data paths built on Kafka, Avro, and schema registries, with clear delivery semantics, compatibility rules, and safe schema evolution.</li>
<li>Create reliable ways to move curated data from the warehouse or lakehouse into products and operational systems, with monitoring, lineage, and clear ownership.</li>
<li>Design and operate reverse ETL and data activation paths that move curated warehouse or lakehouse data into products and operational systems, with monitoring, lineage, and clear ownership.</li>
<li>Build compliance capabilities into the platform, including data classification, deletion and masking workflows, access controls, audit trails, and policy enforcement.</li>
<li>Write infrastructure as code, operate platform services in AWS, and improve service-level indicators, alerts, dashboards, runbooks, and on-call response.</li>
<li>Partner with internal users, document supported workflows, review designs and code, and help teammates build systems that other teams can adopt.</li>
</ul>
&nbsp;
You’ll be successful in this role if you have…&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>5+ years of professional software engineering experience, including meaningful work on backend, platform, developer infrastructure, or data-intensive systems.</li>
<li>Strong programming skills in Python, practical experience with SQL, and experience with at least one statically typed language such as C#, Java, Kotlin, or TypeScript.</li>
<li>A record of building APIs, SDKs, shared libraries, data contract systems, or event publishing frameworks used outside your team, with a solid understanding of schema design, versioning, validation, code generation, and migrations.</li>
<li>Experience with distributed or event-driven systems, including delivery guarantees, idempotency, retries, ordering, dead-letter handling, and operational failure modes, plus hands-on work with Kafka or a comparable platform and a schema technology such as Avro, Protobuf, JSON Schema, or OpenAPI.</li>
<li>Experience operating cloud services with automated testing, continuous delivery, observability, infrastructure as code, and incident response, plus familiarity with warehouse or lakehouse platforms such as Snowflake, Databricks, or Iceberg.</li>
<li>Bonus points if you have built software in a regulated environment and understand practical controls for PHI or PII, including access, deletion, de-identification, lineage, and auditing.</li>
</ul>
&nbsp;
Benefits:
<ul>
<li>Flexible work environment</li>
<li>Unlimited Vacation</li>
<li>100% paid employee health benefit options (including medical, dental, and vision)</li>
<li>401(k) with employer funded match</li>
<li>Corporate wellness programs with Headspace and Peloton</li>
<li>Sabbatical leave (for employees with 5+ years of service)</li>
<li>Competitive paid parental leave and fertility/family planning reimbursement</li>
<li>Cell phone reimbursement</li>
<li>Employee Resource Groups and ZocClubs to promote shared community and belonging</li>
<li>Great Place to Work Certified</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.</div><div class="title">NYC Base Salary Range</div><div class="pay-range">$174,000&mdash;$220,000 USD</div></div></div><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Senior Software Engineer, Data

<div class="content-intro">Our Mission 
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.&nbsp;&nbsp;
We’re here to give power to the patient.&nbsp;
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
&nbsp;</div><h4>About the Role</h4>
We're transforming how healthcare practices interact with Zocdoc, building intelligent systems that understand each practice's needs and guide them toward actions that grow their business. This means personalized homepages, smart recommendations, AI-assisted configuration, and workflows that make Zocdoc essential to daily operations.
As Senior Software Engineer, you'll build these systems end-to-end. You'll own features from design through production, work across the stack, and collaborate with Product, Design, and Data Science to ship experiences that matter.
<h4>What You'll Do</h4>
<ul>
<li>Build platform components - including practice profile services, engagement scoring pipelines, recommendation APIs, personalization infrastructure.</li>
<li>Ship product features end-to-end - database to API to front-end, owning the full lifecycle.</li>
<li>Work with Data Science to integrate ML models&nbsp; build feature pipelines, call model endpoints, instrument feedback loops.</li>
<li>Write production-ready code with strong testing, observability, and error handling.</li>
<li>Participate in design discussions and contribute to architecture decisions. Deliver complex components with strong engineering judgment.</li>
<li>Improve engineering practices - including testing, CI/CD, monitoring, documentation.</li>
<li>Mentor junior engineers through code reviews and pairing.</li>
</ul>
<h4>You'll enjoy this role if you are…</h4>
<ul>
<li>Inspired by the opportunity to positively impact the healthcare experience for millions of patients and providers</li>
<li>Passionate about building full-stack features that users love, with a strong sense of ownership from idea to production</li>
<li>Product-driven with a relentless focus on user needs, and excited to collaborate closely with cross-functional teams</li>
<li>Comfortable working with data — building pipelines, computing aggregations, and integrating ML model outputs into product experiences</li>
<li>A champion of engineering fundamentals who cares about code quality, testing, and maintainability</li>
<li>Someone who takes initiative, sees features through to completion, and takes pride in shipping</li>
<li>A collaborator who mentors teammates, gives thoughtful code reviews, and learns from others</li>
<li>A believer that diverse and inclusive teams and cultures are non-negotiable</li>
</ul>
<h4>Your day to day is…</h4>
<ul>
<li>Building platform components that power engagement intelligence — practice profile services, engagement scoring pipelines, recommendation APIs, personalization infrastructure, and more</li>
<li>Shipping product features end-to-end — from database schema to API to front-end, owning the full lifecycle</li>
<li>Working with Data Science to integrate data-driven features — building pipelines, calling model endpoints, and instrumenting feedback loops to measure outcomes</li>
<li>Building the product surfaces that deliver recommendations to users — personalized homepage modules, in-product messaging, and value reinforcement ("You gained 15 bookings this week")</li>
<li>Writing production-ready code with strong testing, observability, and error handling</li>
<li>Collaborating with our agile team of dedicated engineers, product managers, designers, and data scientists</li>
<li>Participating in design discussions — contributing to architecture decisions and learning from Staff engineers</li>
<li>Improving engineering practices — testing, CI/CD, monitoring, documentation</li>
<li>Mentoring junior engineers through code reviews and pairing</li>
</ul>
<h4>You'll be successful in this role if you have…</h4>
<ul>
<li>5+ years of software engineering experience building production systems</li>
<li>Full-stack capabilities — comfortable across backend services, APIs, and front-end</li>
<li>Experience with data pipelines or ETL — you've built systems that aggregate, transform, or serve data</li>
<li>Comfort working with ML outputs — you can integrate models (call APIs, handle predictions, log outcomes)</li>
<li>Strong fundamentals — data structures, system design, debugging</li>
<li>Good judgment on tradeoffs — you know when to optimize and when to ship</li>
<li>Ownership mentality — you see features through to production</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.</div><div class="title">NYC Base Salary Range</div><div class="pay-range">$173,000&mdash;$221,000 USD</div></div></div><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Senior Software Engineer, Provider Engagement

<div class="content-intro">Our Mission 
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
&nbsp;
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp;
&nbsp;
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
&nbsp;</div>Your Impact on our Mission
As a Staff Software Engineer on the Marketplace Acquisition team at Zocdoc, you'll turn ideas into reality fast — prototyping, iterating, and shipping high-impact experiences that help patients discover and access care. You'll own the systems behind Zocdoc's patient acquisition and engagement, keeping everything at the top of the funnel stable, scalable, and fast. That means driving the evolution of our SEO infrastructure, which powers thousands of patient-facing pages; iterating on provider profile and practice page designs to create seamless, trustworthy experiences; and building the APIs and services that make patient-facing data fast and reliable at scale.
You'll also shape how we build. Zocdoc is making a company-wide push to drive engineering through the lens of AI, and you'll be an active participant in it — bringing AI into your day-to-day development, contributing to the standards, guardrails, and review practices the organization is building, and raising the ceiling on what a small team can ship. Multiplying the output of the engineers around you is as much a part of this role as the code you write yourself.
You'll work closely with Design, Product, and Marketing to align on strategy and deliver measurable impact, all while fostering a culture of technical excellence, mentorship, and innovation that keeps Zocdoc at the forefront of healthcare technology.
&nbsp;
You’ll enjoy this role if you are…
<ul>
<li>Driven by the opportunity to impact healthcare positively, our mission is to create a seamless, efficient, and deeply human experience</li>
<li>Product-driven with a relentless focus on user needs</li>
<li>Passionate about engineering excellence, with a strong focus on promoting best practices in code quality, testing, and long-term maintainability across teams and the organization</li>
<li>Demonstrates strong ownership of their technical domain and invests in mentoring others by sharing knowledge and best practices across teams</li>
</ul>
&nbsp;
Your day to day is…
<ul>
<li>Leading the technical direction of Zocdoc’s acquisition platform, enhancing system stability and user experience. Guiding technical discussions, ensuring decisions are scalable and dependable, and aligning infrastructure with the team’s broader mission</li>
<li>Building scalable APIs and microservices that power frictionless data access and informed patient decision-making</li>
<li>Collaborating with design counterparts to iterate on user experiences and improve the overall customer journey</li>
<li>Proactively engaging with product counterparts to align on vision, strategy, and execution, ensuring projects stay on track and deliver business value</li>
<li>Mentoring engineers and driving team excellence through coding standards, automation, and continuous improvement</li>
<li>Leading bold innovation initiatives centered on AI, leveraging emerging data sources and cutting-edge architectures to position Zocdoc as a leader in healthcare technology</li>
</ul>
&nbsp;
You’ll be successful in this role if you have…
<ul>
<li>Owned and evolved complex, user-facing platforms end-to-end, balancing rapid delivery with long-term technical vision to ensure scalable, maintainable, and impactful experiences</li>
<li>Designed and built performant systems with search engine optimization (SEO) and page speed as top priorities, ensuring fast, reliable, and discoverable patient experiences at scale</li>
<li>Architected full-stack solutions spanning backend APIs, AWS-based infrastructure, and React systems that are modular, reusable, and leveraged across teams</li>
<li>Integrated with third-party data sources and content management systems, such as Contentful, to deliver dynamic, flexible, and content-rich user experiences</li>
<li>Leveraged large language model (LLM) systems to transform raw user data into actionable insights, powering intelligent and personalized features</li>
<li>Driven engineering excellence through best-in-class practices in testing, CI/CD, observability, and system performance optimization</li>
<li>Mentored and collaborated across distributed teams, promoting strong technical foundations, clear communication, and an inclusive, innovative engineering culture</li>
</ul>
&nbsp;
REMOTE
<ul>
<li>Flexible work environment</li>
<li>Unlimited Vacation</li>
<li>100% paid employee health benefit options (including medical, dental, and vision)</li>
<li>401(k) with employer funded match</li>
<li>Corporate wellness programs with Headspace and Peloton</li>
<li>Sabbatical leave (for employees with 5+ years of service)</li>
<li>Competitive paid parental leave and fertility/family planning reimbursement</li>
<li>Cell phone reimbursement</li>
<li>Employee Resource Groups and ZocClubs to promote shared community and belonging</li>
<li>Great Place to Work Certified</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity.</div><div class="title">Remote Base Salary Range</div><div class="pay-range">$180,000&mdash;$265,000 USD</div></div></div><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Staff Software Engineer, Marketplace Acquisition

<div class="content-intro">Our Mission 
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
&nbsp;
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp;
&nbsp;
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
&nbsp;</div>&nbsp;
Your Impact on our Mission
Zocdoc's greatest asset is its people. As a Staff Software Engineer on the Marketplace Insurance team, you'll help answer two of the most important questions patients face when seeking healthcare: Which providers can I see in-network? and How much will it cost?
We empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc's business. You'll tackle complex technical challenges, simplifying an intricate domain that involves vast datasets. Spanning thousands of insurers and millions of patients, into seamless, user-friendly experiences.
As a Staff Engineer on the team, you'll provide technical leadership, guide design decisions, and mentor engineers to drive best practices across the organization. All while maintaining a strong focus on user experience and shipping features that delight the user.
&nbsp;
You'll enjoy this role if you are…
<ul>
<li>Inspired by the opportunity to positively impact the healthcare experience for millions of patients</li>
<li>Passionate about building highly scalable platforms and excited about developing new and innovative products</li>
<li>Undaunted by the complexity of how the health insurance system works, and are motivated to simplify it for patients</li>
<li>Product-driven with a relentless focus on user needs; you’re excited to partner closely with cross-functional teams, leading projects beginning from the early ideation phase</li>
<li>A fervent champion of engineering fundamentals and enjoy driving adoption of best practices in code health, testing, and maintainability across organizations and teams</li>
<li>A leader who mentors and grows teams, cultivates innovation, and drives cross-collaboration across multiple teams</li>
<li>An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment</li>
</ul>
&nbsp;
Your day to day is…
<ul>
<li>Ownership of Zocdoc's expansion of Insurance features and cost transparency, including roadmapping, prototyping, and leading 0 - 1 projects that span across the technology stack</li>
<li>Acting as a stakeholder in deciding what we build, and partnering with other business and product stakeholders to chart the course</li>
<li>Analyzing and decomposing complex product challenges to drive sound design decisions</li>
<li>Working hands-on with your team and shipping production code using C#, React, and AWS to millions of users autonomously</li>
<li>Collaborating with our agile team of dedicated and brilliant engineers, product managers, designers and data scientists</li>
<li>Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement</li>
<li>Continuously improving our ability to deliver quality solutions through evolving engineering process and technical capabilities</li>
<li>Working with cutting edge GenAI tools and technology to have a multiplier effect on the team</li>
</ul>
&nbsp;
You'll be successful in this role if you have…
<ul>
<li>7+ years of significant expertise in building and scaling high-performance, distributed backend systems</li>
<li>Successfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stack</li>
<li>Possess a strong product-owner mindset with a relentless focus on user needs and a demonstrated history of delivering features that drive significant business impact</li>
<li>Demonstrated history of solid and well-rounded system design skills. Designing systems for high availability, fault tolerance, and graceful degradation</li>
<li>Improved developer productivity, efficiency, and velocity by setting up the best practices for coding, testing, deployment, and observability</li>
<li>Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices</li>
<li>Been an effective communicator capable of delving into technical details, leading technical discussions, and presenting solutions to diverse cross-functional audiences</li>
<li>Experience evaluating and working with third-party vendors and data providers</li>
</ul>
&nbsp;

Benefits:
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">Flexible, hybrid work environment at our convenient Soho location</li>
<li data-stringify-indent="0" data-stringify-border="0">Unlimited Vacation</li>
<li>100% paid employee health benefit options (including medical, dental, and vision)</li>
<li>Commuter Benefits</li>
<li>401(k) with employer funded match</li>
<li>Corporate wellness program with Wellhub</li>
<li>Sabbatical leave (for employees with 5+ years of service)</li>
<li>Competitive paid parental leave and fertility/family planning reimbursement</li>
<li>Cell phone reimbursement</li>
<li>Catered lunch everyday along with beverages and snacks</li>
<li>Employee Resource Groups and ZocClubs to promote shared community and belonging</li>
<li>Great Place to Work Certified</li>
</ul>
&nbsp;
<div class="content-pay-transparency"><div class="pay-input"><div class="description">Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.</div><div class="title">NYC Base Salary Range</div><div class="pay-range">$180,000&mdash;$270,000 USD</div></div></div><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Staff Software Engineer, Marketplace Insurance

<div class="content-intro">Our Mission 
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
&nbsp;
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp;
&nbsp;
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
&nbsp;</div>Your Impact on our Mission As a Staff Product Manager for Payments within our Practice Solutions business unit, you will define and build the products that help healthcare practices manage the financial side of patient care.
You will own critical parts of the payments and revenue cycle experience, including how practices understand patient responsibility, collect payments, reconcile transactions, and connect payment activity to claims and remittance data. You will work across complex healthcare workflows involving patients, providers, payors, clearinghouses, and technology partners.
This is a zero to one product leadership role. You will identify unmet customer needs, define the product strategy, and build new capabilities from the ground up. You will need to be equally comfortable setting a long term vision and getting into the details with engineering, design, operations, finance, and go to market teams to bring an early stage product to market and scale it.
 You’ll enjoy this role if you are…
<ul>
<li>Personally motivated by improving the healthcare system for both patients and providers</li>
<li>Energized by the complexity of healthcare payments, insurance, claims, and revenue cycle workflows</li>
<li>A builder who loves taking products from zero to one and turning ambiguous opportunities into real products customers use</li>
<li>Energized by startup environments where speed, ownership, resourcefulness, and judgment matter</li>
<li>Comfortable moving between long term strategy, detailed workflow design, technical conversations, customer research, and execution</li>
<li>The kind of person who can turn a broad opportunity into clear crawl, walk, and run solutions</li>
</ul>
Your day to day is…
<ul>
<li>Driving impact through cross-functional collaboration, ensuring alignment between engineering, design, operations, and go-to-market partners</li>
<li>Developing a deep understanding of the financial workflows, pain points, and goals of healthcare practices through customer research, data analysis, and close partnership with internal teams</li>
<li>Defining the long term product vision and strategy for payments within Practice Solutions</li>
<li>Rolling up your sleeves to drive execution with deep complexity and at scale</li>
</ul>
You’ll be successful in this role if you have…
<ul>
<li>6+ years of product management experience building B2B products</li>
<li>Meaningful product experience in healthcare insurance, including familiarity with healthcare claims and remittance workflows and the ability to read and interpret 835 and 837 files, is a requirement</li>
<li>Experience working at a startup or early stage company, with a demonstrated ability to operate with high ownership, speed, ambiguity, and limited resources</li>
<li>A track record of taking complex products from zero to one, from identifying customer problems and developing strategy through validation, launch, and iteration toward product market fit</li>
<li>Strong written and verbal communication skills, with the ability to simplify complex topics and influence senior stakeholders</li>
<li>A data driven mindset and enthusiasm for analytical problem solving, paired with exceptional attention to detail</li>
<li>An action oriented attitude and roll up your sleeves mentality 
 
<ul>
<li>
Benefits:
<ul>
<li>Flexible, hybrid work environment at our convenient Soho location</li>
<li>Unlimited Vacation</li>
<li>100% paid employee health benefit options (including medical, dental, and vision)</li>
<li>Commuter Benefits</li>
<li>401(k) with employer funded match</li>
<li>Corporate wellness program with Wellhub</li>
<li>Sabbatical leave (for employees with 5+ years of service)</li>
<li>Competitive paid parental leave and fertility/family planning reimbursement</li>
<li>Cell phone reimbursement</li>
<li>Catered lunch everyday along with beverages and snacks</li>
<li>Employee Resource Groups and ZocClubs to promote shared community and belonging</li>
<li>Great Place to Work Certified</li>
</ul>
&nbsp;
</li>
</ul>


</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.</div><div class="title">NYC Base Salary Range</div><div class="pay-range">$200,000&mdash;$260,000 USD</div></div></div><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Staff Product Manager, Payments

<div class="content-intro">Our Mission 
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
&nbsp;
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp;
&nbsp;
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
&nbsp;</div>*Please note, we are open to remote candidates for this role.
Your Impact on our Mission
As a Senior Staff Software Engineer in the Interoperability group, you will unlock the full potential of our integrations with 170+ EHRs. These integrations enable Zocdoc to pull real-time availability, write back bookings to trigger practice workflows, and exchange appointment data – insurance cards, medical history, and intake forms – between patients and providers. Your leadership will expand their impact across our entire product ecosystem.
Our platform is at an inflection point. New product lines require us to move from eventually-consistent syncs to tighter, fail-fast integrations – a major rearchitecture that you will lead. EHR systems also hold valuable data we've only begun to tap: insurance credentialing, provider onboarding signals, patient LTV and more. You will shape both the technical strategy and contribute to the product vision for how we leverage this data.
You will develop clear abstractions that let other engineering teams leverage our integration capabilities without understanding the inner workings of individual EHRs. You'll bring order to immense complexity and translate it into simple, powerful interfaces.
You will partner with senior product, engineering, and business leaders to define strategic priorities and influence architectural decisions across multiple teams. You will mentor engineers, guide teams through ambiguity, and establish best practices that improve reliability and scalability across our integration stack.
&nbsp;
You’ll enjoy this role if you are…
<ul>
<li>Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers.</li>
<li>Passionate about building highly scalable platforms with the latest technologies, and excited about developing new and innovative products.</li>
<li>A visionary product-driven leader with a relentless focus on customer needs, and excited to partner closely with cross functional teams leading strategic projects from early ideation through successful launch and iteration.</li>
<li>Energized by complexity – you see 170+ different integration partners not as chaos but as a puzzle to solve through smart abstractions and clear interfaces</li>
<li>A fervent champion of engineering fundamentals that enjoys driving adoption of best practices in code health, testing, and maintainability across organizations and teams.</li>
<li>A proven leader who mentors and grows teams, cultivates innovation and drives cross-collaboration across multiple teams.</li>
<li>Hands-on and lead by example, shipping code alongside your team, not just from the whiteboard.</li>
<li>A believer that diverse and inclusive teams and cultures are non-negotiable.</li>
<li>An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment</li>
</ul>
&nbsp;
Your day to day is…
<ul>
<li>Taking ultimate technical ownership of Zocdoc’s interoperability technical strategy</li>
<li>Building solutions that scale to serve Zocdoc’s largest, most complex customers.</li>
<li>Driving the rearchitecture of our sync framework to support real-time, fail-fast integration patterns</li>
<li>Designing abstractions that hide EHR-specific complexity and expose clean, consistent capabilities to product teams</li>
<li>Analyzing and decomposing complex product challenges to drive sound design decisions</li>
<li>Working hands-on with your team and shipping production code using C#, AWS technologies, React to millions of users autonomously</li>
<li>Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers</li>
<li>Upleveling the interop engineering team through coaching, code reviews, and establishing patterns that the team can follow</li>
<li>Continuously improving our ability to deliver quality solutions through evolving engineering processes, building technical capabilities and driving strategic investments in our platforms.</li>
</ul>
&nbsp;
You’ll be successful in this role if you have…
<ul>
<li>Successfully architected and shipped high-impact, complex, solutions and frameworks, with experience working across multiple areas of the technology stack and complex system integrations.</li>
<li>Experience building platforms or frameworks that abstract complexity for other engineering teams – you know how to design APIs and interfaces that are a joy to use.</li>
<li>Demonstrated history of solid and well rounded system design and architectural leadership skills</li>
<li>A product mindset – you think beyond the technical implementation to how capabilities translate into customer value.</li>
<li>Improved developer productivity, efficiency and velocity by setting up and evangelizing best practices for coding, testing, deployment, observability and developer tooling.</li>
<li>Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices</li>
<li>Been an outstanding and persuasive communicator capable of delving into technical project details and facilitating technical discussions while also being adept at presenting solutions at an appropriate level of abstraction for a diverse cross-functional audience, including non-technical stakeholders.</li>
<li>A growth mindset and inspire excellence, acting as a multiplier for your team and the broader engineering organization.</li>
<li>Experience successfully working with a distributed workforce preferred.</li>
<li>10+ years of significant expertise in backend development. Strong understanding of OO Fundamentals. Experience within AWS environments and a high emphasis on testing is a plus</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.</div><div class="title">NYC Base Salary Range</div><div class="pay-range">$201,400&mdash;$304,000 USD</div></div></div><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Senior Staff Software Engineer, Interop

<div class="content-intro">Our Mission 
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
&nbsp;
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp;
&nbsp;
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
&nbsp;</div>Your Impact on our Mission
Zocdoc's most important asset is our people. As a Staff Software Engineer on the Spend Management team, you will be the technical anchor for the platform that gives healthcare practices the confidence and control to spend on the Zocdoc Marketplace. You'll lead the architecture and development of flexible, self-service spend controls — moving providers off manual, support-mediated budget administration and onto a product they manage directly, with full visibility into their spend and ROI. This is a money-moving system, so correctness, reliability, and trust are at the heart of everything we build, directly impacting provider trust, marketplace spend, and a practice's ability to maximize their return on Zocdoc.
You'll enjoy this role if you are…
<ul>
<li>Personally motivated by building systems where accuracy matters — where a bug isn't just a ticket, it's someone's money and their trust.</li>
<li>Autonomous, urgent, and creative. You genuinely love owning a problem end-to-end, from architectural design to launch.</li>
<li>Energized by turning a manual, internal process into a self-service product that customers control themselves.</li>
<li>Passionate about mentorship and leveling up the engineers around you.</li>
<li>A strong collaborator who can work with Product, Design, Analytics, and Sales to build a unified vision.</li>
<li>The kind of person who thrives on a small, focused team with a clear, high-impact mission.</li>
<li>Serious about your work, but not about yourself. Let's face it - the way things are going, you kind of need a sense of humor.</li>
</ul>
Your day to day is…
<ul>
<li>Full ownership of the technical strategy for the self-service spend management platform.</li>
<li>Architecting and writing code for key roadmap initiatives — flexible budget controls, the Budget Settings experience, and cross-channel (Marketplace + SPO) spend strategy.</li>
<li>Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision.</li>
<li>Safeguarding the accuracy and reliability of a system that moves money — spend tracking, budget enforcement, and the guardrails that keep them correct.</li>
<li>Mentoring engineers through code reviews, design discussions, and 1:1 pairing.</li>
<li>Working with cutting-edge GenAI tools and technology, with an eye toward future goals like spend recommendations and AI-assisted budget insights.</li>
</ul>
You'll be successful in this role if you have…
<ul>
<li>An unrelenting desire to build more equitable, inclusive and diverse workplaces.</li>
<li>You view this role as an opportunity to create positive change.</li>
<li>Meaningful (2+ years) experience in .NET and AWS or equivalent cloud technology.</li>
<li>*Required* The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.</li>
<li>A fundamental understanding of building and scaling business-critical back-end services, with the front-end skills to make them usable.</li>
<li>A bias toward correctness and reliability, with the instinct to build observability and guardrails into money-moving systems from the start.</li>
<li>The mentality of an entrepreneur/owner and a strong bias to action.</li>
<li>Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success.</li>
<li>Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.</li>
</ul>
Benefits:
<ul>
<li>Flexible work environment</li>
<li>Unlimited Vacation</li>
<li>100% paid employee health benefit options (including medical, dental, and vision)</li>
<li>401(k) with employer funded match</li>
<li>Corporate wellness programs with Headspace and Peloton</li>
<li>Sabbatical leave (for employees with 5+ years of service)</li>
<li>Competitive paid parental leave and fertility/family planning reimbursement</li>
<li>Cell phone reimbursement</li>
<li>Employee Resource Groups and ZocClubs to promote shared community and belonging</li>
<li>Great Place to Work Certified</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description">Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.</div><div class="title">NYC Base Salary Range</div><div class="pay-range">$176,000&mdash;$264,000 USD</div></div></div><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

Staff Software Engineer, Spend Management

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. &nbsp; Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.&nbsp; &nbsp; We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. &nbsp;Your Impact on Our Mission&nbsp; As a Staff Software Engineer on the Clinical Fit team, you will work on a core problem we are solving for patients and providers – helping to connect the right patients with the right providers. Our ability to accurately match Patients with the right Providers is our competitive advantage. For Providers, this means Zocdoc delivers high-value patients who are eligible for their care. For Patients, this makes Zocdoc the most reliable place to find a doctor who meets their specific needs. You'll lead the domain modeling, architecture and development of systems that enable patients and providers to be matched based on their needs and preferences, providing a best in class experience regardless of provider specialization areas. You’ll enjoy this role if you are… Personally motivated by solving complex data problems and building tools that empower users to make data-driven decisions. Autonomous, urgent, and creative. You genuinely love owning a problem end-to-end, from architectural design to launch. Highly analytical and data-driven, with a passion for building trust through accuracy and reliability. Passionate about mentorship and leveling up the engineers around you. A strong collaborator who can work with product, design, research, and marketing to build a unified vision. The kind of person who thrives on a small, focused team with a clear, high-impact mission. Your day to day is… Architecting and shipping code for key roadmap initiatives. Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision. Improving the reliability and accuracy of our core data and booking attribution systems. Mentoring engineers through code reviews, design discussions, and 1:1 pairing. Working with cutting edge GenAI tools and technology, with an eye towards future goals like AI-generated insights and custom-queried dashboards. You’ll be successful in this role if you have… An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change. A fundamental understanding of building and scaling data-intensive analytics platforms, including both back-end services and front-end visualization. Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity. The mentality of an entrepreneur/owner and a strong bias to action. Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success. Humility. You believe in treating all people with dignity and respect, regardless of title or tenure. Benefits: Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified &nbsp;Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$210,000&mdash;$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice &nbsp;

Staff Software Engineer (Clinical Fit)

<div class="content-intro">Our Mission 
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.&nbsp;&nbsp;
We’re here to give power to the patient.&nbsp;
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
&nbsp;</div>Your Impact on our Mission
As a Specialist, Customer Experience at Zocdoc, you will play a pivotal role in ensuring that every interaction with our users reflects our commitment to exceptional customer service. Your responsibilities involve assisting patients via phone, email, and chat, embodying the values of Zocdoc in each interaction. With a particular focus on guiding and assisting patients in booking appointments online and helping them solve their problems with empathy and efficiency, you contribute to "giving power to the patient" and keeping the "Patient's First" ethos at the forefront.
Shift timing: Rotational shift, 6.30pm IST to 3.30 pm IST
You’ll enjoy this role if you are…
<ul>
<li>Best-in-Class Customer Service: Provide unparalleled customer service experiences via phone, email, and chat, ensuring each interaction exemplifies the Zocdoc commitment to excellence. Strive to exceed user expectations, fostering advocacy and leaving a positive, lasting impression.</li>
<li>Problem-Solving Assistance: Proactively identify and address patient issues, demonstrating empathy and efficiency in resolving problems and concerns. Assist patients in overcoming challenges and obstacles, ensuring a positive and satisfying experience with Zocdoc.</li>
<li>Providing a User-Friendly Experience: Ensure users have a seamless and intuitive experience, addressing any challenges they may encounter during the online appointment booking process.</li>
<li>Connection Building: Approach every interaction with empathy and authenticity, understanding that each connection contributes to the user's perception of the Zocdoc brand, with a primary focus on giving power to the patient. Identify opportunities to enhance user trust and loyalty through personalized and genuine interactions, empowering the patient in their healthcare journey.</li>
<li>Encouraging Platform Utilization: Serve as a trusted partner to users, understanding their needs and encouraging them to utilize Zocdoc to its full potential, including the online booking feature, always prioritizing the patient's convenience and well-being. Advocate for the value of Zocdoc, promoting engagement and encouraging users to actively connect with healthcare providers on our platform with the patient's first mindset.</li>
<li>Assisting with Online Booking: Guide and assist patients in navigating the Zocdoc platform to facilitate seamless online appointment bookings.</li>
<li>Continuously Improving: Provide insights and feedback to contribute to the ongoing improvement of our customer service processes, ensuring they align with our commitment to excellence and core values. Collaborate with the team to implement strategies that enhance the overall patient experience on Zocdoc, with a specific focus on online appointment booking.</li>
</ul>
Your day to day is…
<ul>
<li>Achieving and maintaining a target Customer Satisfaction Score as measured through customer surveys.</li>
<li>Adherence to Zocdoc policies, industry regulations, and best practices in every customer interaction, minimizing compliance-related issues.</li>
<li>Optimal response and resolution metrics for customer inquiries, ensuring efficient and effective service delivery without compromising quality.</li>
</ul>
You’ll be successful in this role if you have…
<ul>
<li>Proven track record of delivering outstanding customer service, with a focus on healthcare or technology-related industries.</li>
<li>Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings.</li>
<li>Empathetic and patient-focused approach to problem-solving.</li>
<li>Ability to work collaboratively in a dynamic, fast-paced environment.</li>
<li>Dedication to upholding Zocdoc's mission and brand integrity.</li>
<li>Proficiency in using and troubleshooting technology, including software and applications.</li>
<li>Spanish-speaking is a plus.</li>
<li>In-depth knowledge of the healthcare industry and related terminology (Preferred).</li>
<li>Proficiency in customer relationship management (CRM) tools (Preferred).</li>
<li>Ability to assist customers with technical issues or guide them in using Zocdoc's technology effectively (Preferred).</li>
<li>Familiarity with Zocdoc's platform and services (Preferred).</li>
</ul>
Benefits:
<ul>
<li>An incredible team of smart and supportive people</li>
<li>A competitive compensation package, including attractive medical insurance</li>
<li>Amazing perks – think catered lunch every day, Ping Pong, etc.</li>
<li>Daycare reimbursement</li>
<li>The chance to create a better healthcare experience for millions of patients!</li>
<li>Cellphone and wifi reimbursement</li>
<li>Competitive parental leave</li>
<li>Sabbatical leave (over 5 years)</li>
<li>Annual sponsored health check-ups</li>
<li>Zocdoc is certified as a Great Place to Work 2022-2026</li>
</ul><div class="content-conclusion">About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our<a href="https://www.zocdoc.com/about/careers-list/"> six core values</a>. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.&nbsp; 
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.&nbsp; We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. <a href="https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf" target="_blank">Job Applicant Privacy Notice</a>
&nbsp;</div>

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