Sales Coordinator (R-19566 )
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The role, as it was posted
PURPOSE OF THE JOB (required for supervisory/managerial job):
Summarize why this job exists and the contribution it makes to the overall business of the company
该岗位负责公司400热线、在线客户咨询及销售线索的接待和流转工作，通过专业、高效的客户服务，确保客户需求得到及时响应和准确处理，提升客户体验，并保障销售线索的分配质量与效率。
PRINCIPAL ACCOUNTABILITIES:
Describe the major activities of the job, emphasizing the end results which must be achieved (suggest listing from the most important task)
- 负责400热线及在线渠道客户咨询接待，按照标准服务流程及时响应客户需求。
- 准确记录客户信息及需求，并将业务咨询、服务请求等流转至相关团队处理。
- 妥善处理客户投诉、异议及升级问题，确保客户获得良好的服务体验。
- 根据公司规则完成销售线索的识别、分类及分配，确保分配准确性。
- 按照服务时效要求完成线索流转及跟进协调工作。
- 负责客户服务工单、客户异议台账及相关运营数据的维护与更新。
- 协助完善客户服务知识库、标准话术及服务流程，推动持续优化。
- 上级主管或公司要求员工执行的与岗位相关的其他工作内容。