We're Zopa, and we want to make money work better for you.

Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer's needs at their heart. We're proud that this dedication is reflected in our excellent rating on TrustPilot.

We've always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.

We're not the new kids on the block though - we've been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances.

We've lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.

zopa

<div><strong style="font-size: 18px;">Our Story</strong></div>
<div><span style="font-size: 18px;">&nbsp;</span></div>
<div><strong style="font-size: 18px;">Hello there. We’re Zopa.</strong></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div><div><br></div><div>
<div>
<p aria-level="2" role="heading"><span data-ccp-parastyle="heading 2">The team</span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:100}">&nbsp;</span></p>
</div>
<div>
<p><span data-contrast="auto">Unsecured Personal Loans is one of Zopa’s largest and most established products, sitting at the heart of the bank’s growth ambitions. As a Product Manager in UPL Growth, you will own a meaningful part of how we originate loans: the decisioning, data and product journeys that determine who we can lend to, how confidently we can make an offer, and how simply customers can access one.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p>
</div>
<div>
<p><span data-contrast="auto">This is far more than keeping a mature product moving. You will have the space to identify the biggest opportunities to improve conversion, eligibility and growth, then take them from a commercial hypothesis through discovery and delivery into measurable results. That might mean rethinking how we use third-party data, improving a partner journey, or changing the rules and logic behind our lending decisions.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p>
</div>
<div>
<p><span data-contrast="auto">You will work in a small, ambitious product team alongside three flexible backend engineering teams, with close partnership from Credit Risk, Data Science and First Line Risk. The work is complex, fast-moving and consequential: the decisions you shape will directly influence customer outcomes and the scale of Zopa’s lending business.</span></p>
<p><span data-contrast="auto">The work sits closer to commercial and analytical reasoning than to customer discovery — you will spend as much time interrogating data, sizing opportunities and shaping decisioning logic as you will running user research. If that sounds like the kind of PM work you are drawn to, this role is built for you.&nbsp;</span></p>
</div>
</div>

Product Manager - UPL

<div><strong style="font-size: 18px;">Our Story</strong></div>
<div><span style="font-size: 18px;">&nbsp;</span></div>
<div><strong style="font-size: 18px;">Hello there. We’re Zopa.</strong></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div><div><br></div><div>
<p data-pm-slice="1 1 []">The Team</p>
<div>
<p><span data-contrast="none">Credit Cards is focused on creating distinctive products and growing profitably. The Originations team owns the experience and </span><span data-contrast="auto">capabilities</span> <span data-contrast="none">that take a customer </span><span data-contrast="auto">from a customer’s first interaction with Zopa through application, decisioning</span><span data-contrast="auto"> and</span><span data-contrast="auto"> onboarding</span><span data-contrast="none">bringing together engineering, credit, fraud operations and partners.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:269}">&nbsp;</span></p>
</div>
<div>
<p><span data-contrast="auto">&nbsp;As Senior Product Manager, you will own the Originations product and its performance — driving profitable new-account growth, conversion and customer experience from a customer’s first interaction with Zopa through to onboarding. You’ll partner closely with Credit, who own credit strategy, customer selection and pricing.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:80,&quot;335559740&quot;:269}">&nbsp;</span></p>
</div>
</div>

Senior Product Manager - Cards

<div><strong style="font-size: 18px;">Our Story</strong></div>
<div><span style="font-size: 18px;">&nbsp;</span></div>
<div><strong style="font-size: 18px;">Hello there. We’re Zopa.</strong></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div><div><br></div><div>
<div>
<p aria-level="2" role="heading"><strong><span data-ccp-parastyle="heading 2">The Team</span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:140,&quot;335559739&quot;:100}">&nbsp;</span></strong></p>
</div>
<div>
<p><span data-contrast="none">Automotive sits within Zopa’s lending product organisation, working across the full journey from the decisioning and pricing engine through to customer and dealer experiences. It is a high-impact part of the business, with an ambition to more than double originations over the next four to five years.</span><span data-ccp-props="{}">&nbsp;</span></p>
</div>
<div>
<p><span data-contrast="none">You will work closely with Sales, Credit Risk, Technology and Operations to turn a complex set of commercial and customer challenges into a focused product roadmap. The role has real breadth: improving how we serve dealers and brokers, making decisioning smarter, and removing friction from the processes that matter most.</span><span data-ccp-props="{}">&nbsp;</span></p>
</div>
<div>
<p><span data-contrast="none">This is a senior individual-contributor role with the space to shape how Automotive grows. You will have strong senior partners and the opportunity to build influence across a business where the best ideas win through evidence, clarity and good judgement.</span><span data-ccp-props="{}">&nbsp;</span></p>
</div>
</div>

Senior Product Manager - Auto

<div><strong style="font-size: 18px;">Our Story</strong></div>
<div><span style="font-size: 18px;">&nbsp;</span></div>
<div><strong style="font-size: 18px;">Hello there. We’re Zopa.</strong></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div><div><br></div><div>
<p>Our FP&amp;A team helps Zopa make better decisions by turning financial performance into clear, practical insight. This role will work closely with colleagues across lending, savings and current accounts, helping them understand how their products are performing and what may happen next.</p>
<p>You will initially work closely with our Senior FP&amp;A Manager, supporting analysis and business conversations. As you build product knowledge and trust, you will have the opportunity to take more ownership of the story behind the numbers and the conversations that shape future plans.</p>
</div>

FP&A Analyst

<div><strong style="font-size: 18px;">Our Story</strong></div>
<div><span style="font-size: 18px;">&nbsp;</span></div>
<div><strong style="font-size: 18px;">Hello there. We’re Zopa.</strong></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div><div><br></div><div>Zopa Auto Finance is expanding its regional team to build stronger dealer coverage across underdeveloped territories. You will own a regional patch, combining new-business development with hands-on account management, and work closely with dealer partners and internal onboarding, commercial, product, operations and risk colleagues.</div>

Regional Account Manager Auto (Yorkshire)

Regional Account Manager Auto (North East & Scotland)

<div>&nbsp;</div>
<div><span style="font-size: 18px;"><strong>Our Story</strong></span></div>
<div><span style="font-size: 18px;"><strong>&nbsp;</strong></span></div>
<div><span style="font-size: 18px;"><strong>Hello there. We’re Zopa.</strong></span></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at&nbsp;<a href="http://zopa.com/">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div><div><br></div><div><span data-contrast="auto">Help protect Zopa's customers from fraud while keeping things smooth for the genuine ones. You'll review and manage daily fraud alerts and claims across all Zopa products. You'll need a sharp eye for detail, experience reviewing documents and listening to suspicious calls, and the judgement to gather the evidence that backs up a claim or investigation.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:300}">&nbsp;</span></div>

Fraud Operations Specialist - Fraud Prevention

<div><strong style="font-size: 18px;">Our Story</strong></div>
<div><span style="font-size: 18px;">&nbsp;</span></div>
<div><strong style="font-size: 18px;">Hello there. We’re Zopa.</strong></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div><div><br></div><div><span data-contrast="auto">Detect fraud across fraud indicators and application triggers to protect Zopa's customers, while keeping things smooth for the genuine ones. You'll review and manage daily fraud alerts and claims across all Zopa products. You'll need a sharp eye for detail, experience reviewing documents and listening to suspicious calls, and the judgement to gather the evidence that backs up a claim or investigation.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:300}">&nbsp;</span></div>

Fraud Operations Specialist - Fraud Onboarding

<div><strong>Our Story</strong></div>
<div>&nbsp;</div>
<div><strong>Hello there. We’re Zopa.</strong></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at&nbsp;<a href="http://zopa.com/">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div>
<p><strong>The Role:</strong></p>
<p>Our in-house customer services team are experts in solving escalated, complex customer enquiries. The team are responsible for supporting our front-line agents and working directly with customers to resolve escalated and varied queries across our range of products and services. We are a customer focused organisation, and the team play a critical role in delivering the standard of customer experience that we pride ourselves on at Zopa.</p>
<p>As a <strong>Customer Service Team Leader</strong> at Zopa, you will be responsible for the management, organisation, and co-ordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. Because customers are so central to our business, we have a strong track record of progressing high performing operations agents within the business – either to ops career paths or to other functions, so it is imperative that you are passionate about people and their development to support individuals reach their personal career aspirations.</p>
<p>With the growth of our product range, particularly our current account offering, this role will be heavily focused on supporting the team to deliver results against some key business objectives. You will ensure you have adequate oversight of team performance and act on any insight that can help improve how we do things with a continuous improvement mindset. You’ll work closely with our current account product team to ensure we’re building a great product and acting as a voice for customers and your team, whilst ensuring product led initiatives land well within your team.</p>
<p><strong>Working pattern:</strong></p>
<p dir="auto">This role operates on a Monday to Friday, 7.5-hour rotating shift pattern, with shifts scheduled between 8:00am and 6:00pm.</p>
<p dir="auto">You will be required to work from the Manchester office three days per week</p>
<p>Some bank holiday working will also be required, with time off in lieu.</p>

Customer Service Team Leader

<div><strong style="font-size: 18px;">Our Story</strong></div>
<div><span style="font-size: 18px;">&nbsp;</span></div>
<div><strong style="font-size: 18px;">Hello there. We’re Zopa.</strong></div>
<div>&nbsp;</div>
<div>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a href="http://Zopa.com" class="postings-link">Zopa.com</a>!&nbsp;</div>
<div>&nbsp;</div>
<div>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</div>
<div>&nbsp;</div>
<div>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife</div><div><br></div><div>
<div>
<p aria-level="2" role="heading"><strong>The Team</strong></p>
</div>
<div>
<p><span data-contrast="none">You will join Data Privacy within Zopa’s Operational Risk and Compliance function. We are building a more sophisticated, risk-based approach to privacy: one that protects customers, enables responsible use of data and helps teams make clear decisions in the grey areas.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p>
</div>
<div>
<p><span data-contrast="none">As Senior Data Privacy Manager, you will be the senior first-line privacy lead across the business. You will line-manage a Data Privacy Associate and partner with Engineering, Technology, Operations, Legal, Risk and Information Security on high-impact product, data and operational questions.</span><span data-ccp-props="{&quot;335559739&quot;:100}">&nbsp;</span></p>
</div>
</div>

Get a job referral to Zopa

Description

Jobs· 10 open

About

Financials

Referrals